LaLa Mira
Reviews and Complaints

When I purchased a prom gown from LaLa Mira for my daughter, I had high hopes for a delightful and comfortable evening. Unfortunately, the dress ended up being too big in the chest area and did not fit the way we had hoped. With prompt action, I wrote to LaLa Mira the next day to initiate the return process, but to my dismay, I waited for a response for five whole days before hearing back from them. Even worse, when they finally replied, they suggested that it was my own mistake for ordering it in the size that we did. This was not the case; we had ordered the correct size, but the fit did not work for my daughter's body type.

As we tried to work through the process, I found myself getting increasingly frustrated with LaLa Mira's unhelpful and unresponsive customer service. I couldn't help but think of all the times I'd spent hours in a dressing room trying on a never-ending number of dresses in my size before finding one that fit. Why is it any different when shopping online? After more back-and-forth emails, LaLa Mira informed me that they would not be accepting my return, instead suggesting that I either keep the dress and try to fix it, or resell it locally. Their inflexibility and disregard for customer satisfaction left me with no choice but to file a formal complaint with the Better Business Bureau.

I do not recommend purchasing anything from LaLa Mira. Their refusal to take returns makes shopping with them an extremely risky endeavor. In the end, I ended up buying a dress from Simply Dresses and had a much more positive experience. Don't make the mistake that I did, and beware of LaLa Mira's return policy.

Attention all shoppers: I must warn you about my recent experience with LaLa Mira. I made a purchase on their site for a bridesmaid dress in the color royal blue. To my dismay, the dress that arrived was a completely different shade of blue and quite frankly, an ugly one at that. Not only was the color wrong, but the sizing was off even though I had been professionally measured. To top it off, the dress was not sewn correctly and the stitches were coming apart at the midline.

I promptly contacted their customer service for assistance and was extremely disappointed with their response. I was told that it wasn't fair that they had to remake the dress and had no other solution for me other than selling the dress to a friend locally. As a paying customer, I was outraged by the way I was treated and demanded a full refund.

After no avail, I decided to take the situation into my own hands and contacted my financial institution to dispute the transaction. To add insult to injury, my friend also purchased her wedding dress from LaLa Mira and was equally unsatisfied. The mermaid gown she received was nothing like the advertised picture and the material was of very poor quality.

Although their website claims to offer a refund as long as the dress is not worn, tailored, washed, or damaged, I had only opened the box and upon seeing the dress, knew it was not what I had ordered. This company is essentially a scam and you should not waste your money on their poorly crafted dresses. Beware, shoppers!

LaLa Mira, a popular online dress retailer, has received mixed reviews from its customers, with some praising the beauty of their dresses and others lamenting their poor customer service. In this review, the customer expresses their disappointment with the company after ordering a dress for their daughter's homecoming and receiving an ill-fitting product. Despite using the company's sizing chart for guidance, the dress was too big and there was no time to reorder before the event.

In an attempt to rectify the situation, the customer reached out to LaLa Mira's customer service team and was met with frustratingly unhelpful responses. Despite following up multiple times over several days, the customer was given no clear guidance on how to return or exchange the dress. When they were finally told their options, it was too late according to the site's guidelines. Frustrated and dissatisfied, the customer writes that they will never order from LaLa Mira again and advise others to avoid it as well.

While LaLa Mira's dresses may be beautiful, this review highlights the importance of customer service and making sure that customers are satisfied with their purchases. It can be frustrating to receive a product that doesn't meet expectations, but it's even more frustrating to receive poor customer service when trying to fix the issue. As customers, we deserve to feel heard and respected by the companies we buy from.

2 stars: Not great, could be improved
I recently purchased two dresses from LaLa Mira for my son's wedding, and unfortunately, my experience was not entirely positive. First off, when my package arrived, the address on the label was different from my own US address. This made me a little uneasy, but I decided to go ahead and open the package anyway.

Upon inspection, the dresses I received looked nothing like the photos on the website. They were poorly made and the fabric was of cheap quality. Needless to say, I was extremely disappointed.

I tried to return the dresses for a refund, but unfortunately, I found out that I had missed the 15-day return window. To say I was frustrated would be an understatement. I wish I had read the return policy more carefully before making my purchase.

Despite my misgivings, I will say that I found the customer service team to be polite and responsive. They responded to my emails in a timely manner and offered to exchange the dresses for different ones. However, I decided not to take them up on their offer, since I had little faith that the new dresses would be any better.

For the price I paid (over $250), I expected much higher quality items. I also found the website difficult to navigate, with many different categories and items to sort through.

Overall, my experience with LaLa Mira was not the best. While I appreciate their attempts to make things right, I would caution potential customers to do their research and read the fine print before making a purchase. There are definitely other online stores with better quality items and more transparent policies.

My experience with LALAMIRA was extremely negative and I would advise anyone to think twice before ordering from their website. I ordered a dress for my daughter and when it arrived, it was clear that the quality of the workmanship was extremely poor. The thread work was shoddy and amateurish, with the sewn thread patterns visible all over the dress. To make matters worse, the hand sewn lacework was half finished, with visible hand cuts and hanging threads and buttons. It was evident that the dress was unfit to be worn.

When I emailed customer service to request a refund, I was met with extremely rude and disrespectful behavior. The customer service representatives refused to assist me in any way, insisting that I was responsible for the damage to the dress. They even went so far as to tell me to find my own tailor to fix the dress! Despite repeatedly asking to speak with a manager or supervisor, my requests were ignored, and the customer service team continued to be unhelpful.

After over a month of fruitless back and forth with customer service, I decided to look up some reviews of LALAMIRA online. To my shock, I found a plethora of negative reviews, many of which described situations similar to my own. One review even suggested contacting my bank to resolve the situation, so I decided to follow that advice.

Thankfully, my bank was able to help me get a resolution and I was able to get my money back. However, I wish I had done a review check before ordering the dress in the first place. It's a shame that LALAMIRA has such terrible customer service and such poor quality products. I would not recommend them to anyone.

I recently purchased a dress from LaLa Mira (lalamira.com) and unfortunately I was not impressed. When I received the dress I noticed that the quality was subpar, but I suppose you get what you pay for. However, upon closer inspection I noticed that the lace pattern of the dress did not match the picture on the website. The lace was very see-through causing the bra cups to be visible in an unflattering way. It would have been helpful if this was communicated beforehand. Additionally, the lace pattern was noticeably different than the dress in the picture, especially in the neckline and stomach areas. The craftsmanship of the dress was also poor, with uneven cuts in the neckline and some of the sewn on lace already falling off.

I attempted to address these issues with customer service and was highly disappointed by their responses. They informed me that there was "nothing wrong with the dress itself" and that the differences were "acceptable". They even went so far as to tell me that it was "common sense" that the dress would differ from the picture. I found this tone and reasoning to be completely unacceptable. I will never purchase anything from LaLa Mira again and strongly advise others to avoid this website as well.

Perhaps if they had been more transparent about the actual product they were selling, I would have had a more positive experience. As it stands, my experience with LaLa Mira was highly disappointing and I was left with an unusable dress and a sense of frustration.

I recently purchased my wedding dress from LaLa Mira and unfortunately, it has been an extremely underwhelming experience. I followed their sizing chart and when the dress arrived, it was much too big and a completely different color than what was shown on the website. Additionally, the trumpet fit was actually a mermaid fit. Unfortunately, I missed their short seven-day returns window and was unable to return the dress. I ordered another dress, this time a size down. However, when it arrived, it did not have the corset back that was advertised.

After reaching out to their customer service team, I was disappointed to learn that they were unhelpful and refused to refund my purchase even though they admitted that Lala Mira was at fault. Despite this, they still would not grant me a return and I was told that I could not return the dress because they could not sell it to another person. This made me feel like I was scammed and they were not willing to rectify their mistakes.

I was eventually offered a 10% refund, which was later bumped up to 25%, of the dress value. However, I requested a 30% refund of my total purchase, which amounted to only $57, and they still refused. Furthermore, their refund policy had several misleading terms and conditions, and omitted information that made obtaining a refund extremely difficult - it was frustrating and unfair to have so many rules that you didn't even have the opportunity to opt into or sign-off on.

Their discriminatory and rude behavior made the whole process take nearly a month, causing immense stress and disappointment. I am now left with two dresses that I cannot wear and a feeling of regret for buying from them. I caution others to research thoroughly before buying from LaLa Mira, as there are several terrible reviews about them on sites such as Wedding Wire, The Knot, Trust Pilot, and even in private Facebook groups for brides and weddings. In conclusion, make sure to exercise caution at all times and buy at your own risk.

LaLa Mira (lalamira.com) offers a beautiful range of dresses that deliver both elegance and whimsy, making it a perfect choice for any special occasion. The similarity with the photos advertised elsewhere may have caused some skepticism at first, but the decision to give it a try was worth it considering the outcome. The quality of their workmanship is commendable and the shipping estimates are reliable, which adds to the trust factor. What sets this site apart is the willingness to accommodate customization requests without any additional charge, a gesture appreciated by the customers.

Ordering online from a faraway seller comes with its share of doubts, but the communication between the customer and the seller was exemplary. The seller promptly responded to queries, thus ensuring easy decision-making. The expected qualms about the quality of the dress were quashed when the delivered product effortlessly matched the pictures. Two colors, ivory and white, make the dress lively and create a fine balance between the layers. Having received the dress in less than a month after ordering was an added advantage, and the timely notifications helped keep track of the delivery.

While the dress was true to size and fit like a glove, it must be noted that gaining a pound or two can significantly impact the fitting. It is, therefore, wise to order true to size if one intends to wear it for an occasion sometime later. Ordering a bit longer than required helps in accommodating shoes and adding a regal touch, but one must be careful with the measurement as going too long can be somewhat bothersome. Hemming the dress is an option, but the lace layer creates a lightweight effect, which allows the wearer to manage the length comfortably.

To sum it up, LaLa Mira (lalamira.com) offers a beautiful dress that is well within the budget and satisfies the whimsical and elegant desires. The quality, communication, accommodation, and timely deliveries are highly appreciated, making it a go-to site for anyone in search of beautiful dresses.

As someone who has never left a negative review before for any company, my experience with LaLa Mira (lalamira.com) was so frustrating that I felt compelled to share my story. My partner and I were on a tight budget while planning our wedding and after reading mixed reviews about La La Mira, we decided to take the chance and order a wedding dress from them. When the dress arrived, it was evident that it was not exactly what we had ordered - the color was off and the size was completely wrong. We contacted La La Mira right away with photos and proof of our order, but their customer service was horrendous. Not only did they refuse to refund or exchange the dress, but they were dismissive and unhelpful throughout our interactions with them.

After a dozen emails and being ignored, we decided to take things further and contacted PayPal. Fortunately, PayPal was on our side and they helped us get a full refund and return the dress to Hong Kong where it came from. However, this process cost us an additional ?70, and to make matters worse, La La Mira refused to accept the delivery of the dress which caused even more hassle.

Looking back at all the glowing reviews on their website, it's clear that most of them must be fake or internally generated. A lot of negative reviews mention a similar experience to ours, and we were lucky to have received a refund at all. I caution anyone thinking of ordering from this company to think twice before hitting that purchase button. Always ensure that you use PayPal or a similar payment platform for security's sake because apparently, companies like La La Mira cannot be trusted.

When it comes to wedding dresses, it can be difficult to find the perfect one that doesn't break the bank. That's where LaLa Mira comes in. While some have criticized their use of high-end designer photos to recreate dresses, the bottom line is that you're getting a dress that is as close to the real thing as possible for a fraction of the price. And what's even better is that they offer the option to submit your own measurements, so you can get a dress that fits you perfectly.

I recently ordered a dress from LaLa Mira that I saw on Anna Campbell's website. There was no way I was going to be able to afford the real thing, but for a total cost of $166, I was willing to take a chance on the recreation. And I wasn't disappointed. The materials used were by no means cheap. And while I did have an issue with the amount of material in the front, it was an easy fix that was reimbursed. In fact, LaLa Mira offers a couple of options if you're not happy with something about the dress. You can return it within 7 days for them to fix or have it altered on your own, and they'll reimburse the cost.

This company is not a scam and they do deliver on what they promise. Their customer service is responsive and they keep you updated on the progress of your order. They even leave extra material in case you want to make alterations yourself. While I understand some people may not be happy with the slight differences from the original dress, the savings is undeniable. And in my opinion, it's a win-win to pay a fraction of the cost and then have a seamstress tweak anything you don't love about the dress.

I can't wait to have someone take a photo of me in my new dress and share it with you all. Stay tuned for that and I'll even explain the easy fix the tailor did to make it perfect for me. Overall, I highly recommend LaLa Mira for anyone looking for a beautiful, affordable wedding dress.

Unfortunately, my experience with LaLa Mira was one that leaves me with a sour taste in my mouth. I made the decision to order a dress from their website, lalamira.com, and it was a decision that I soon came to regret.

The dress that I received looked drastically different from the pictures that I had seen on the website. While I understand that there will be some variation in the final product, the differences were unbelievable. I showed the dress to multiple people, who all thought that the wrong dress had been sent to me.

I reached out to LaLa Mira's customer service team and even provided pictures to reinforce my concerns, as requested. Unfortunately, they refused to issue me a refund even though their return policy does not state that you cannot return an item for unsatisfactory reasons.

What made matters worse was the response that I received from their customer service representative. It was rudeness personified and I was told that I lacked common sense for not knowing that the dress would look different. I couldn't believe what I was reading, as it went completely against what is posted on their website about "earning trust with exceptional service". My experience couldn't have been further from exceptional.

I strongly feel that LaLa Mira should be investigated and held accountable for their actions. It's not fair that they are able to treat their customers so poorly and get away with it. I hope that other customers will take heed of my warning and opt to shop elsewhere.

If you are in the market for a dress for a special event or any occasion, stay well away from LaLa Mira. My own personal experience with this company was a complete nightmare. I ordered a stunning burgundy dress for $166, but when the dress arrived, it was actually red. Despite my complaints and attempts to return or exchange the dress, LaLa Mira refused to listen to me unless I sent them a photograph of the dress. Even after seeing the dress in a photo, they still refused to allow me to return it, claiming that they had not made an error in the color.

To make matters worse, LaLa Mira had originally suggested that I view another dress in burgundy as they claimed the color table for the dress I wanted was not working, and ensured me that the dress would arrive in the exact same color as the one I had chosen. However, the dress that I received was not even close to burgundy, it was an entirely different shade altogether. Not only was the color off, but the material was cheap and not worth anywhere near the price I paid for it.

If you have also been ripped off by LaLa Mira, I strongly recommend banding together with others and taking legal action against this company. Their faulty website and lack of customer service has left many of us out of pocket and with nothing to show for it. Stay away from LaLa Mira at all costs.

I recently made a purchase from LaLa Mira for a mother of the bride dress to wear to my son's wedding. Unfortunately, my experience with this online retailer left much to be desired. Despite knowing that alterations would be necessary upon receiving the dress, I was extremely disappointed to find that the overall design was incredibly flawed. The dress was so restrictive that I was unable to lift my arms above my waist and was forced to eat and drink with great discomfort, let alone attempt to dance with my son.

In an effort to rectify the situation, I immediately reached out to the customer service team via email to express my dissatisfaction and request a return. However, I was met with resistance and pushed aside with the insistence that I had simply ordered the wrong size. Even though the dress was not custom made, I was told that I should make do with it and adjust it or try to sell it to a friend- an option I was not comfortable with given the poor quality of the dress.

As a result, I am now stuck with a dress that is essentially a pretty straitjacket and must suffer the 120 dollar loss. Needless to say, I was incredibly disappointed with the experience and would not recommend purchasing from this company for any dress, for anyone, in any circumstance. The customer service and quality of the dress were simply insufficient and did not meet my expectations of a reputable online retailer.

As a concerned customer, I had high hopes and expectations when I first visited LaLa Mira's website. I read many positive reviews about their stunning prom dresses and was convinced that I had found the perfect dress for my daughter's special day. However, my experience with LaLa Mira turned out to be a nightmare. Not only was I disappointed by the quality of the dress I received, but also the customer service I received left a lot to be desired.

Initially, I had inquired about the possibility of making some changes to the design of the dress. I was informed that due to an agreement with the original dressmakers, alterations were not possible. So, I expected the dress to look exactly like the picture since the patterns were allegedly already available for production. Sadly, the dress that arrived looked nothing like the picture or description. The neckline and back were completely different from what we had ordered, and there was a heavy tan lining that made the dress look bulky and unappealing.

When I raised my concerns about the discrepancy, the customer service representative was dismissive and unsympathetic. I was told that it was my fault for expecting the product to look like it did in the picture, and that it was unrealistic to expect changes to not be made to the design. I have ordered plenty of items online, and this was the first time I was told that changes to the design were not possible.

To make matters worse, when I asked for a refund, I was told that it was not possible and was even told to sell the dress to someone else instead! This experience with LaLa Mira was not only a waste of my time and money but has also left me feeling deceived and dissatisfied. I highly recommend that you do not risk your hard-earned money on LaLa Mira's poor quality products and unprofessional customer service.

As a customer of LaLa Mira, I am incredibly disappointed with my recent experience on lalamira.com. I had originally placed an order for a dress for a photoshoot, and I had made sure to pay extra for two-day shipping so that I could receive it in time. However, the dress did not reach me until two weeks later - long after my photoshoot had passed. I was understandably upset that I had paid for expedited shipping for no reason, and even more so when I saw that the dress was not even the same style as the pictures online. The fabric was also of poor quality, and the sizing was off by several sizes.

Hoping to remedy the situation by following LaLa Mira's return policy, I promptly sent the dress back within the return timeframe as stated. However, I was met with an unprofessional and frustrating response from the company. Despite their own policy stating that they will accept returns if the customer is unsatisfied or if the product does not meet their needs, they have been giving me a runaround, claiming that it was not their fault and that the dress was fine. They have even refused to issue a refund, going back on their own policy. On top of this, they have not even bothered to send the dress back to me. The customer service and lack of accountability from LaLa Mira is unacceptable.

I highly advise against purchasing from LaLa Mira. They are falsely advertising their return policy and selling poorly made products. Do not waste your time or money with this company.

I recently placed an order on lalamira.com for a dress to wear for a concert performance. Unfortunately, my overall experience was far from satisfactory. The dress that I received looked absolutely nothing like the pictures on the website and the sizing was completely incorrect. Despite the waist fitting perfectly, the bust was an inch too small, and the hips were a disappointing inch and a half too wide.

Moreover, I was extremely disappointed with the quality of workmanship on the dress. The sewing of the beads and jewels was poorly done; it was evident that the "seamstress" had not taken the necessary care and attention to detail. I was thoroughly disappointed to see that the thread between the beads had not been snipped, which meant that if I pulled one off, the rest would unravel as well.

I immediately contacted the website to initiate a return, but unfortunately, my requests were repeatedly denied. Eventually, I resorted to filing a claim with PayPal. At this point, LalaMira offered me a 40% refund to keep the dress, which I refused. They then provided me with an address to return the dress to, and promised a refund once they received the garment. However, I had to pay $35 to send the dress back to China, and subsequently send the appropriate information to PayPal.

Unfortunately, the shipping process took longer than anticipated and PayPal had to intervene. I provided them with the shipping information, and they ultimately refunded my payment. However, my ordeal with LalaMira did not end there. Five months later, I received the dress back as "return to sender." The recipient at the address that I had been provided with either did not exist, or they refused to accept the package.

Overall, my experience with LalaMira has been less than stellar. The inaccurate sizing, substandard workmanship, and unhelpful customer service have in no way endeared me to this website. I would strongly advise others to exercise caution before doing business with them.

My recent experience with LaLa Mira (lalamira.com) has been quite frustrating. I had ordered a dress for my daughter's wedding, but unfortunately, I received a notification the next day stating that my order was incomplete. Without wasting any time, I quickly completed the order, which turned out to be the second order. However, realizing the mistake, I immediately contacted the company to rectify it.

However, this turned out to be the beginning of a nightmare. It has been one of the worst experiences I have ever had with customer service. The live chat appears to be automated, making it difficult to get any real human help. The email responses are vague and not very helpful either. Each time I contacted them, they went round and circles with me regarding canceling the order, but they refused to do so. Unfortunately, I ended up with two of the same dresses when only one was needed.

After reading through numerous reviews, I am now doubtful that I will be reimbursed. I have even been forced to contact my bank to dispute the double transaction. My only hope is to return the second dress, but I am yet to receive it. This experience has left me extremely frustrated, and I would not recommend anyone to order from LaLa Mira unless they have a way to speak with a live agent.

In summary, my experience with LaLa Mira has been simply horrible, and I would caution anyone against purchasing from them if it is at all possible. This is especially true if you are ordering from outside your country and don't have access to speak with a live agent.

I recently had a very disappointing experience with LaLa Mira (lalamira.com), and I would advise anyone to steer clear of this company if you're looking to make a purchase for a special event. In fact, if I could give them zero stars, I would.

First and foremost, the customer service was absolutely terrible. Communication was non-existent, and when I followed up about my order, they had no record of it whatsoever. I was left in a state of stress and uncertainty, wondering if my order would ever arrive. Unfortunately, the dresses I ordered did come, but they were four days late, and completely different from what was pictured on their website.

To add insult to injury, when I reached out to LaLa Mira about the issue, all I received was a cold, uncaring response stating that it was outside their return policy and I was stuck with the dresses. There was no apology, no effort to solve the situation, and no understanding of just how much frustration and disappointment this had caused me.

As someone who works in the Events industry, I will be sharing this negative experience with all my clients and colleagues. LaLa Mira has lost me as a customer, and I will be recommending others to shop with a more reputable company. Overall, I would strongly advise anyone considering purchasing from LaLa Mira to think twice before spending any money with them.

I recently had the opportunity to order a dress online from LaLa Mira, and it would be an understatement to say that my experience was less than satisfactory. After eagerly opening the box that my dress came in, I was extremely disappointed with what I found. The dress was quite different from what I had seen in the picture online, and there were tons of strings hanging off of it in every direction. I quickly realized that the dress I had received was nothing more than a cheap imitation of the one I had anticipated.

Although I attempted to return the dress, the process was much more difficult than I had hoped. Despite sending multiple messages in an effort to get a refund, the response I received was always the same: "We made the dress that is pictured, but we cannot guarantee it will look identical." Of course, I understand that there may be some differences between the picture and the final product, but the low quality of the dress I received was unacceptable.

I even enlisted the help of friends who are skilled in sewing to try and repair the dress, but unfortunately, it was beyond repair. In the end, the dress was nothing more than a pile of scraps. I urge anyone considering LaLa Mira to not be misled by positive reviews, as my experience was anything but positive. Regrettably, I lost almost $300 and was left scrambling for a new dress for my wedding at the last minute.

In fact, I have provided two pictures to illustrate just how different the dress I received was from what I had ordered. The amount of loose strings was truly ridiculous and attempting to trim them only made the stitching even worse. Needless to say, the quality of the dress was quite poor.

I recently had the unpleasant experience of ordering a dress from LaLa Mira (lalamira.com). Despite paying extra for a custom fit and sending my exact measurements, the dress arrived made for someone much taller and with armholes that were four inches too big. I also specifically asked about the color and material of the dress, only to find they were not as advertised. The company claimed that the satin would be "very smooth" and have a dull side, as depicted on their website, but this was not the case. The dress was also much heavier than I expected due to three layers on the bottom.

Worse still, the company was unhelpful and dismissive when I tried to initiate a return. I had to repeatedly email them, only to be met with the suggestion that I had simply ordered the wrong size. After all that, I am currently attempting to get a refund through PayPal, but the return shipping alone cost me $62.95.

All in all, I cannot recommend LaLa Mira. The dress I received was clearly not made with the promised quality or fit, and the company's customer service was subpar. Don't be like me and waste your hard-earned money on this company.