Lalitha Jewellery
Reviews and Complaints

I had exchanged my old gold bought at Lalitha Jewellery (T.Nagar branch) and ordered for bangles. It took more than 25 days so I went to get it on 31st March. They informed us to pay extra since the bangle weight might be greater or lesser than the ordered weight. So we paid the original amount plus extra amount as well. When we went to receive the bangles, the weight was less and they informed that they will return 5800 Rs. Then another person came and informed that they will return 9800 Rs. Again another person came and informed that we will give only 4800 Rs. We were shocked by the behavior of the workers in the order section. How can the amount vary so much while the reduced weight remaining the same. What kind of measures are being taken? How did the calculation vary person to person? And more over they did not want to repay the money and compelled us to buy a gold coin. When we enquired about the calculation, simply they told that we can understand by reading the bill. How can they expect to us to understand the bill without clarifying us. Either they don't have knowledge or they are deliberately cheating us. The response was not at all satisfying and not clear at all. The way you are advertising cannot be experienced in the shop. PLEASE DON'T MISLEAD WITH FALSE ADVERTISEMENT THAT YOU VALUE HARD EARNED MONEY. Very bad experience and you are only CHEATING us . Very WORST experience. Will never recommend anyone to buy jewels from Lalitha Jewellery hereafter. Also, the bangles which I got had the inner plastic ring broken!

I have brought the gold chain in 2018 january in the lalitha jewellery,
Which seems to like COPPER chain . It is buied in kumbakonam, lalitha jewellery.
When compared to other chain it looks dull .My complaint is whether it is gold or copper.

I have paid Rs 1L under advance gold purchase @Rs 5301 per gram, about 5 months back now the rate is reduced to 4500, when I reaching them they said one time customer can re-confirm the gold rate but it should be either purchase date or present day gold rate, so I thought to wait for some days to re-confirm the rate one fine day I made a cal and saying to the same guys that I coming today to reconfirm the rate simply he saying now the rule had been changed you can't change the rate at any circumstances, u can cancel it but we can't return the cash you have to purchase gold for that too the rate should be 5301 per gram and gst will be applicable added to that, Lalitha jewellery owner is saying everyone is cheating and stealing hard earned money from publics but real fact is rest all jewellery are far better that Lalitha jewellery, please don't enter into Lalitha jewellery they are the real thief.

Impolite and rude behaviour towards customer by branch - we had given a cheque for the purchase of jewels but not sure if the cheque was presented to the bank, the amount was not transacted even after a week and when questioned regarding why there was no further actions carried out as we needed the jewels on an urjent basis. The response from the show room manager was rude and told we were supposed to go to the show room to follow up. We as customers believe it's Lalitha jewelry's responsibility to followup with their tied up bank. But didn't expect this impolite behaviour from the reputed jewelry showroom.

Worest services Lalitha jewelry somajiguda

Your employees are not wearing masks properly. They cover just their mouth and not the nose which isn't a right way of using a mask. You very well know the present situation. In this pandemic situation it's very much risky to even enter ur shops. But still out of emergency we r buying. If u do not take it seriously, it's even more risky for us! Atleast instruct your employees and workers to take precaution properly. This will help us! And also, provide them with good masks not the small size ones!

I bought a ring on 11th oct 2020. While wearing the ring at my baby shower the ring broke.

What kind of product you are selling. I went to complain about it on 30th oct but they r not ready to exchange it either and in turn blame us for not checking it before.

If I have to do the quality check then what you do at your factory.

First time I bought a product from you and worst experience I have. Worst product. Please don't cheat customer this way. This is not some daily use product to ignore... Gold is something emotionally for a function.

If you can't sell a good quality product why do you give fake hope in the advertisements?

We are facing problems in your chromepet store, we paying 11 month schemes in your store.. in lockdown we have paid payment through online by 25th May 2020 wrongly in acchai thiruthi offer. Immediately I called your tnagar branch ask them i made payment wrongly can you refund it or change the payment to 11 month schemes i have asked im.. but they said not able to change it to 11 month schemes or refund the amount to you.. but you can buy the gold or silver any of our store for that cash as per 25th date rate she as said. Same have said by the chromepet store also. So only I have waited for 2 months to finishing the scheme after finishing it we went to your chromepet store to buy gold. But now they are saying we will invoice for as per today rate only for that worng payment of 2000rs. How its happened? As per 25th May silver rate was 51.4 per gm but today is 75.10 per gm. What's is this you itself see this issue if they will informed wrong communication and nowadays they will charge it as per current rate . If they informed me properly na i will buy it at the same day na.. now for me Rs. 23.7 per gm was loss and my money was in your account upto 82days na ..this is like cheating na.. i was totally angry of this issue.. please find attached photo copy also..

Thanks & Regards
Arunkumar

I had paid the monthly scheme in Lalitha jewellery in Vizag branch after completion of the schem I wanted to collect the ornament for this schem I wanted to redeem my gold grams totally I should get 23 grams of gold but they said I got 20 grams and they are about to bill my oranament also after I realized the issue they got fumbled and did corrections after that also they had taken almost 1600 extra mone for wastage I need them to return back my money or else I will file a complaint against them in a station

Have put a chit scheme before the covid impact and it has finished at March on quarantine starting time. After quarantine can't able to move towards Lalitha as we have stucked at Madurai. Some days back I have went to Simmakkal Lalitha Jewellery for claiming the chit, At first the counter employees informed that can't able to claim the chit and after confirmation from the supervisor they have informed to claim the same. After that while going in and be there in the station to check the jewels it is a very worst time which I ever had in Lalitha Jewellery as no one has came to attend us even many are free and we have called many times to attend, they have carelessly not at all attend. After 20 mins some one came and just for the name sake they have taken some jewels which we asked to show and informed them to show some other models ND just told that there are no models available. This kind of service I didn't expect from you especially Lalitha and still some days before I have suggested Lalitha for many and I am assuring that it won't happen again. Sorry to say this.

Sir.. Iam recently vist newly open brand on kakinada.. Here seals manger not doing his job.. He want to take order his own.. His name sandeep.. While iam entering on showroom. He asking want u want.. I am replied.. I want to buy bangles.. He simply replied.. Me and my father is goldsmith we doing gold ornaments in home.. Please give me order.. We prepared in home.. It want lessthan here princess, lalitha jewelry bangles weastage 8 % + st gst+crt gst.. We will do below 5%.. He bargains the order iam really shocking on that time.. Iam stay there in 1 hour.. Every customer numbers sandeep sells manger will take to do.. His side business.. It's very lose to lalitha jewelry.. Please take immediate action to his... Thank you

Recently I have purchased 4 lakhs worth gold, while coming out of the store I saw a beautiful bracelet and asked the sales person to show the item . he said to wait for 5min . After waiting for some time I asked him please can you show me the item as I was already late . To my surprise that person said if you have time then wait or you can go !.
And without any fear he asked me to go to manager .
I was furious and went to manager and complained. Instead of asking him to apologise to me, the manager told we never do that . What does that mean ? Is he saying me a liar !?
I had been a regular customer of Lalitha for at least 1.5 year ...
And that's how you treat me !?
Never going to visit the store nor recommend anyone.
Branch-Punjagutta
Section- ladies bracelets (ground floor)

I have arrived there and searched at every place where can I get the required jewellery on my own and stopped at a place where I feel I can get something there. To my surprise, no one responded and no one came to me.. I waited for almost 15 mins, still no one attended. Being furious, I wrote the same thing in feedback book.

If you cannot show me a jewel, why do you people have such big shop.?

My name is sairabanu I ordered one muppu chain on 8th January 2020 but till now it is not delivered (order number is 4716 ) so that I am very disappointed of you for this activity because I am one of the best customer in your purasawakam branch. I have purchased from your show room for every year more than 10 lac you go check my profile I will give you one suggestion that don't open more branches it will not make more sales pls satisfy every single customer to make more sales. So by now this order is my last purchase in your show room hereafter I will never come to your show room. Please take care every section this is my humble request thank you.

Dear Team,

I would really say that your customer service is one of the worst services I have seen in my entire life. There is no proper response from your team for any queries. Please respond to queries ASAP or else please stop your scheme as your team are very less aware of procedure and it is quite confusing.

If anyone is planning to take a monthly scheme in
LALITHA JEWELLWERY I would suggest better invest in some where else it is waste of money and time.

I am jayaram, On 24.12.2018, I have visited your shop at Nagercoil and given my old gold nearly 183 grams and told the shop person to keep it in a one-year scheme and after one year I will buy new gold without any wastage. Then the employee suggested to transfer the gold in to money and suggested us to keep in open (Rate not fixed). Me and my wife asked many times that, at that time one-gram gold price is Rs.2950/-, if rate further lower means ok, but rate increases means it is loss to us like that (Everyone knows price of gold never reduce) we told. For that the shop person told, scheme means it is advantage for the customer so if rate increases means you will purchase gold with the same rate of Rs.2950.

Now also Im feeling very much, my wife asked the shop person more than 5 times, he did not explain correctly and suggested us to keep in open (Rate not fixed). we have waited up to 11 month (presently) we lost our valuable money and time just because of your unethical behaviour. And your company's tag line is "NO ONE GETS EASY MONEY" after talking to your employees they are saying that we are helpless sir sorry, and my scheme get ended up in the 24.12.2019, till now I have lost more than 1.5lakhs. I request you to do some favour to me otherwise return my 183-gram gold.

Im telling you sir, the name scheme implies it should be for the benefit of customer not for the loss to the customer

The above said matter, happens for many of your customer due to unethical behaviour of your employees.

"NO ONE GETS EASY MONEY"

This is Ravi Kishore. I purchased silver chain from your kphb branch, worth 1370 net.wt is 19.520 description silver keychain, hip ch1. HSN code 7113. First time i gifted my brother which becoming black... I request i do something.. is any chance to exchange in same shop.. pls slove my query..
Your faithful
RaviKishore
[protected]@gmail.com

Dear Sir,
My wife Bhargavi has started saving sceem of Rs.2, 500/- monthly for which she made ATM card swipe payment by your executive. Instead of single swipe your executive had done 2 times swipe for which the amount of Rs.2, 500/- has been deducted 2 times from her account i. e Rs.5, 000/- but your executives had entered only Rs.2, 500/- in the slip provided to us and saying that they got only Rs.2, 500/- so we asked him where is our another payment which is diducted from our account he says go and ask in your bank, so we given complaint to our bank to find where that another Rs.2, 500/- which has not received to our account if Lalitha Jewellers didn't get. After waiting for more than 4 months and complaining again and again for 5 times bank had given transaction id which shows the amount has received 2 times to Lalitha Jewellers. The same has been submitted to your Rajahmundry branch but not clearing the issue.. when will we get back our money? What's our mistake?
Choosing Lalitha Jewellers for investment is our mistake?
Please act fast it's our hard earn money.

Regards
D. Venugopal
[protected]