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Hi Sir/Madam,
I have ordered bracelet at Lalitha Jewellery mart for my sister's marriage on 05th January 2014. Sales rep Mr.Ramesh ([protected]) promised me to deliver bracelet in 20 days, but now near to 30 days crossed and they are still not sure when they can deliver. Their advertising wastage 7% for most of the jewel's, but i got billed for 9% wastage. Worst part is even if I call sales rep number he is not answering the call and not getting proper response from order enquiry phone([protected]) rep also.
Their poor service make me feel embarrassed during marriage. So please guide on this to take action against them. Thanks in advance.
Regards,
Sriram
Chennai
The complaint has been investigated and resolved to the customer’s satisfaction.
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I visited your T.Nagar show room today to buy bangles. The reception was very poor and no staff is bothered to attend me. There is no smiling faces and we need to call the sales personnel. Even the sales personnel were reluctant to show more models. The staff at cash counter was very serious and the words were harsh. I felt very bad for visiting such a fascinating show room with out smiles. As we all know the main attraction for business is greeting the customer with a smile. I reluctantly bought the bangles since I need to close the chit and get my money worth gold.
Unless we attitude of the staff changes, your business wont improve. Its only my suggestion and it is upto you to decide.
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