Lancome
Reviews and Complaints

I need help. I purchased this bottle of Oud Bouquet from one of the retailers who deals with original items for sure as I have been buying them for a long time. I need to know if my bottle and box are real or fake because the box code and the bottle code don't match. The box says 62M700 but the bottle says 62M603? Is this normal to have different batches like this or is it a fake?

The order was placed on 11.02.2019, the bill number is LAC0913071.

On Lancome.de this ABSOLUE SET is only shown as a picture without any description. The picture shows the main product "Silky Cream" including a sample size "Serum" .
After receiving this set, I noticed the main product is SPF 15 cream, same as in the product list on the package. But the Serum is replaced by a oil, which it's not shown in the package list. The oil price is 20% cheaper than the Serum.

If I wouldn't have ordered this set directly from Lancome official site, I definately would think this is a repack or problem product. I contacted customer service and was told to return this set to get a refund.
Considering the fact that this is the only set provided from Lancome.de, this set should be assembled in a workshop.
This series was highly recommended by a friend, so I decided to keep this it.
But I asked the Customer Service for a serum sample for testing as advertised.
The Customer Support agent said the only solution is a return and refund.

I still will keep this set, but I am really unhappy with their solution. If I return this set, for them nothing happened, but my time is wasted and I am left with an unpleasant experience. I thought this set would be a good introduction for me to the series ABSOLUE, it's a pity.

Dears,

I have bought the Bi-facil eye make up remover before and was very happy with it. Recently i bought a new bottle, and used/opened it 3 days ago. already right after using it, i felt a burning sensation and the next morning around my eyes was very red and dry and wrinkly/dry skin and very tight and painful. That evening i used it again, and it was the same/even worse. My eye skin is now still very tight and actually very wrinkly/dry.
i just want to let you know, because i never had this before with any product and it almost seems like there must be something wrong either with this particular bottle of bi-facil, or the respective batch.. if you like i can send you a picture of the bottle, pls let me know
best regards,
Sophie Kellermann

Greetings
I purchased a 125 ml tube of Lancome Nutrix in Dublin Airport last November 2018. We spent a month in Spain where the cream seemed fine but on return to Ireland it had separated. I realize temperature change may have a part to play but it never previously affected it.
A squeeze of the tube brings some clear liquid oil interspersed with blobs of cream. The numbers 40R800 appear on the bottom seam of the tube.
I am a Lancome user since my 21st birthday in 1980 when I received some products from my mother who at that time had a beauty salon in Dublin and used only Lancome products.
I use several of your products and always one of your moisturizers. I know them well and have never had this experience before. I did try by vigorous shaking to emulsify the cream again but it gives only temporary satisfaction and will have separated again by the time of next use.
Hopefully you can reassure me that this was a a once off, bad batch or something before I make my next purchase.
regards
Olwen Gill

Hi I was purchased a eye brown pencil and eye liner from Lancôme which counter is located and sunway pyramid parkson store in Malaysia. I try to make a call over the counter but the tel is not able to call thru. Hope some more so help to explain why such a good brand but quantity is not worth to money.

And speedy replied is appreciated

Thank and Regards

Hilda lim
[protected] (contact number)

Why did Lancome discontinue making the Original Magie Noire? It is my favorite scent ever! I have had to resort to spending huge amounts of money, buying it on eBay, and many times it's lost some of its quality over time. PLEASE PLEASE PLEASE bring it back in its original formula! I loved the body lotion and cream! Any plans to bring back Magie Noire?
😥😥😥😥

Dear all, Iam a regular customer for lancome products in sephora branches . and I love this brand so much, last time I've bought a "long lasting " lipstick and waterproof mascara called drama, unfortunately I found out the lipstick doesn't remain at all, and it goes very quickly plus it makes rouge print if I drink something, even the mascara is not waterproof it makes black around my eyes . Iam really upset with the result This time . Even though I like this brand so much.

I bought this product from tokiyo airpot on 23rd september 2018. I bought this after seen sample and when i opened product at my home lipstic was totally damaged. This is second same bad experience with the same with you. I have been decided that further i vl not suggest to buy ur product to anyone. Now suggest me what to do i do woth damaged lipstic anotherwise i vl send it to ur head office so u can check it. I think u sell damaged product at airport only and make fool to people.

Was gifted travel sized perfumes by a friend.

Packed the perfumes in their box in my luggage. When I got home 2 of the 5 perfumes were broken and had leaked all over my luggage. Nothing else was broken in the case - only these 2 items. The stoppers in the 2 bottles had completely broken.

How can you design a 'travel' product that you can't travel with anywhere without it breaking?

Items are also ruined in my luggage from the broken perfumes.

Hi I use lancome with a few years, its the only product I use on my face, cleanser, cream, foundation, lipstick, etc, so I purchased the new jelly mask last nite, got it yesterday from boots chemist online, put it on going to bed a thin layer, woke up at around 7am, all my face was hot and tight and really uncomfortable and dry feeling, went into check in mirror, all red my face, like was burned, I had to throw cold water on it and Vaseline just to sooth it and go out in the air, very disappointed as I can use all lancome products I have ever got, I usually get a sample 1st but I thought it was a good price and I have no problem with lancome ever, my face is now still red and itchy, I would like a refund as I can't use it now and I was informed by a lancome representative that lancome give a refund in case's where u had a reaction to the product.thank you Rebecca O'Rourke Waterford city Ireland

To whom it may concern,
Hello,
Re: Defective, Renergie night cream 2.5 oz
I purchased (about six weeks ago) Regergie night cream 2.5 oz. at Boston department store in Milwaukee.
The box had no expiration date. I had no reason to suspect that the cream would be hard and old,
because I've been using Lancome products for over 20 years.
I wanted to return or exchange the product, but unfortunately, the department store closed for ever.
I am very disappointed! I'm hoping that Lancome will take the responsibility and make a rule that none of their old products should be allowed on shelves anywhere.
Please provide me with an address to send back the "damaged cream" for an exchange of a new one, or compensation.
Thank you,
Chedva Federman
2515 W. Michael Dr.
Glendale WI 53209

I've used this product for many years without issue. However this lipstick I have is unusable as it is so soft and is a sticky mess. It comes out in clumps in my lips and is basically a mess. As said, I've never had an issue with the product in the past so was quite upset when I went back to Boots in Newcastle they wouldn't replace it as I didn't have a receipt, but to be honest why would I need to keep a receipt for a lipstick which is a non returnable item! I was told I had to contact yourselves

I have been a Lancome customer for more than 20 years but have had enough!
Since I've had to go on Disability several years ago I've had to resort to doing 98% of my purchasing online.
I have placed 4 Lancome orders since July 31, 2018 and 3 of them had a problem!
The one placed on 7/31/18 was during a 15% off promo. I not only did not receive the discount, I was sent a double order! When I called Lancome and spoke to one of your agents, she assured me that she had issued me the 15% discount and sent me a pre-paid return label.
It is now 9/3/18 and I have yet to receive the discount nor the prepaid shipping label. I made 3 calls after my initial call in an attempt to have that shipping label emailed to me. And yes, I have been checking my spam folders!
Now I have items from 3 orders to send back and am still waiting for the shipping label AND my 15% credit that is owed to me!
It is obvious that your website has issues and your customer service needs major attention.
I have NEVER gone through this amount of trouble with any other retail website EVER!
My days with Lancome are over.

Cathy Buschur

I purchased the above bottle of perfume from a store whilst on holiday in Benidorm, the bottle has been placed on my dressing table for the past several weeks with no problems but this morning I picked up the bottle to spray when to my amazement I realised that the bottle slightly stuck to the dresser, when I lifted the bottle up paint came away from my dresser which may I say is only a couple of months old, the mark on the dresser is the same shape as the diamond from the bottle and paint from the dresser was stuck to the bottle. I have very serious doughts about what is in the perfume for it to ruin my dresser, I can send pictures and receipt from when I purchased the perfume and the dressing table as this is very serious and want this replacing, I would like my complaints taken very serious and await your response to the above ASAP

Hi I'm writing a complaint regarding lack of service at the Lancome counter on numeral occasions in Westfield derby centre ..I went in for the third time to buy Lancome foundation and was told there's no one at the counter and that there wouldn't be resulting to me getting my foundation from Birmingham and even buying from Italy where I went last week..absolutely appalling service from Lancome Derby in Debenhams.
Gemma Mahay

Hello, I would like to let you know about the poor customer service in Lancome department in
John Lewis

On Sunday22/7 2018 I went to your store in Norwich and made a purchase in the Lancome counter in total worth £ 57.50. I purchased a foundation and eye liner.
When I arrived home I discovered that the foundation lid was broken and glass stained as if someone already used the product. I then immediately went back to the store and talked to the Lancome shop assistant saying she probably dispatched a tester, but she bluntly said thatit was the normal product and I cannot have another one as the one she sold to me was the last one. This makes me think she knew it was broken. I then asked her why did she not checked what she selling to me, to which she replied she never check any product as they are all ok. She then kept repeating that it is not her fault to the point I asked her if she could stop saying that. She then asked me if I would like to choose anythink else or a full refund. I asked for a refund as I need that foundation. The shop assistant asked me for my bank card, however, because I was in such rush at home, I did not take the card I paid with. I took a different purse with different bank cards.
I did not have the card on me and so I asked if they could refund cash on this occassion. The shop assistant called her supervisor Danielle, and she said she cannot refund money in cash, under no circumstances.
I then asked her what shall I do then? She suggested to come back with my card. It was already late Sunday afternoon and so I said I am not comming back as I feel I am being mistreated and sugested that I will call Lancome shop assistant, and will give her my card details and she - Lancome/johnlewis can return my money that way. They agreed, however I was getting more upset when I realised that I am going to leave the store without the product and without my refund.

This all happened on Sunday and so far, nobody from that store conacted me yet.
Disgraceful.

Dear Sir /madam,
Yesterday I purchased Lancome eyeliner(black, smudge free, Matt finish) costing Rs 3200 from duty free shop at Mumbai international airport.
The lady handed over me the wrong colour and moreover the product is dried up, as if it was used no. of times .
I am very disappointed and could not check as it was my time to catch the flight.
How will you replace it as I already shifted to Singapore ?

The sales guy at Lancôme in debenhams dubai mall (united arab emirates) said that he will give me 30ml of foundation when buying a perfume. He gave me 3 empty bottles of 10 ml samples of foundation. I realized as soon as I got home. Purchase on Thursday around 10 pm UAE time. I want serious action to be taken this is robbery a this thief needs to be taught a lesson of nothing happens I shall never consider dealing with Lancôme again

I purchase these creams as a set in December 2017. I started to use in January 2018. I used them together for about 2 weeks. My face became itchy I turned red along my jaw line, around my eyes & my eyes became swollen. I went to the doctor & my doctor put me on a steroid. I thought that because of the time of year & my skin was dry i was having a reaction. So i stopped using the creams. So now it's July & I thought I would try the creams again but Yet again I am having a reaction. I'm so disappointed because I really like Lancôme products especially the mascaras. Now I'm out $120 because I can't use the creams.