Lancome’s earns a 1.0-star rating from 105 reviews, showing that the majority of beauty enthusiasts are dissatisfied with cosmetics and skincare products.
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lancome visionnaire
at 15.07.13, I bought lancome visionnaire serum and genifique soleil.At 16.07.13, I used both of them as she said to me. After 5-6 hours later, in my face has some rush, sense of burn and puffiness. İmmediately, I went doctor and he gave me 3 separate oinment.With prescription I went to store. But she said to me it doesnt enought, you have to bring allergy report to take back.And then I went to doctor again today but he said to me ok, but you should stay at hospital for 4 days. now I'm so sad.I don't want to stay at hospital for it. I believed lancome product, ı paid approximately 200dolars. ı dont know, what can ı do please help me?
was very unhappy with the customer service
I placed an order on lancome.com on 11/30/12 and was very unhappy with the customer service of it. Website got frozen and it was the last day for a 20% off on each product. I then called lancome toll free number to place the order. Within 2 hrs, I received three notification of duplicate orders thru emails. i then called lancome toll free to cancel two out of those three duplicate. I called a total of 4 times during those 2 days and each time I got connected to a difference representative. Each told me diffferent situation: two duplicated orders were cancelled; I was not be able to cancel the orders because they have been processed; I was not be able to cancel the orders because they have been shipped. Finally, I received all three duplicated orders within the same 2 business days thru UPS. I had a chance to return but I did not trust lancome.com just in case they said I returned less than what I actually returned. Bottom line, I rather go to the counter in a department store to purchase lancome than purchase it online/thru their toll free number.
unsettled dispute
For over two months I have spoken to several of Lancome's staff...Each have said they would help me with my complaint. To no avail. They sent me two lip pencils which were the wrong colour.
I returned the pencils to Lancome London on December the 2nd as agreed. They said they would send me two replacements on delivery.
Nothing...Zilch!
All they need to do is pop them in the post. I don't need phone calls and emails from them...I want action. I paid £42.00 including P&P.
Please get your act together Lancome.Not good customer service.
horrible customer service, I won't be back
I have been a loyal Lancome customer for many years and ordered from their website many times. Two weeks ago, I ordered 2 products, and when I received my package, there was only 1 in the box. I called customer service and they told me they would speak to the manager and call me back within 24-48 hours. I never received a response. I wrote an email after 48...
Read full review of Lancome and 29 commentsnot recieving the products after 2 months
It was the worst ever experience for me to have the online shopping on the fragrance x .com with poor customer service and support. I have been waiting for the order for over 2 months now with 3 international phone calls, several emails and it is my second time that I have ever recieved the email. What I would like to suggest all my friends living in State is " Don't believe in that biggest fragrance network or whatever as advertised by the their website. It was just simply the most fustrated period for me. I just spent over $ 100 for nothing. They asked me to wait for 3 months and call them back again. I can hardly believe that I will get my order finally. I have been living in Australia for ages and knows about the custom better than Americans. However, I don't know much about fragrance x. Therefore, it is my first and last lesson about online shopping experience with that website. No customer complaint service on the website plus try to attract people with discounts but not dealing and deliverying thing and not even have a chance to speak to manager about the service. I will just simply say THEY R CHEATERS! DONT NEVER EVER BELIEVE IN THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
I spent over 1/2 hr trying to place an order but obviously there was a problem, with something but no clues or hints were provided about what the problem was. And, there was a 4 pc gift I was eligible for but the system only let 3 be picked. I finally gave up. Didn’t have to have it, so probably a good thing.
Je cherche a acheter le masque empreinte de lancime et ne peux le trouver nulle part aidez moi
I ordered products on April 28, 2020z. They have not been shipped, but I was charged. I have tried to reach them by phone, chat and email. No response. Order 200.00+
Ordered items recently online and received 2 totally dried out products. One was lash booster and the other free gift definic mascara. I only buy Lancôme but questioning anything on line i didnot Dave these products too much of a hassle to return them. But totally disappointed Stores are not open to corona virus. Just a waist of money
I bought the perfume in James Richardson in israel before a flight. The spritzer of the perfume was broken and i couldn't use it. I need a new one.
I brought a product land Iv started to use it as Iv had others and Iv opened the lid and the tub was not full it was half full not really happy tbh
Could you please help me with this
I paid so much money for the eye treatment and reusable pads. It died out. I am so disappointed with this product.
I heard so much about this and only discovered now. Its not completely true. I started using products for to weeks now.
15/12/2017, I went to claim for free gift or free claim from Lancome from Miri Bintang Parkson. The sales assistant's service is just sucks! Because of claiming but not purchasing treat me like nothing, the attitude and services are rude and unprofessional. I am really disappointed on such big brand's services.
Terrible colors, not usable at all, No one to talk to, Never ever by Lancome again!
Lancome Reviews 0
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Lancome phone numbers8800 500 31608800 500 3160Click up if you have successfully reached Lancome by calling 8800 500 3160 phone number 1 1 users reported that they have successfully reached Lancome by calling 8800 500 3160 phone number Click down if you have unsuccessfully reached Lancome by calling 8800 500 3160 phone number 0 0 users reported that they have UNsuccessfully reached Lancome by calling 8800 500 3160 phone number100%Confidence scoreRussia+33 969 363 388+33 969 363 388Click up if you have successfully reached Lancome by calling +33 969 363 388 phone number 1 1 users reported that they have successfully reached Lancome by calling +33 969 363 388 phone number Click down if you have unsuccessfully reached Lancome by calling +33 969 363 388 phone number 0 0 users reported that they have UNsuccessfully reached Lancome by calling +33 969 363 388 phone number100%Confidence scoreFrance+1 (800) 526-2663+1 (800) 526-2663Click up if you have successfully reached Lancome by calling +1 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200+81 120 774 200Click up if you have successfully reached Lancome by calling +81 120 774 200 phone number 1 1 users reported that they have successfully reached Lancome by calling +81 120 774 200 phone number Click down if you have unsuccessfully reached Lancome by calling +81 120 774 200 phone number 0 0 users reported that they have UNsuccessfully reached Lancome by calling +81 120 774 200 phone number100%Confidence scoreJapan
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Lancome emailscustomerservice@lancome.com100%Confidence score: 100%Support
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Lancome address29, rue du Faubourg Saint Honoré, Paris, New Jersey, 75008, France
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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