Landers Buick GMC
Reviews and Complaints

I took my son's 2009 Chevy Silverado to Landers Buick GMC because it was making a weird noise and the oil pressure light was on. The next day, the service manager called me and said the truck needed a new engine. I asked him why, and he said he didn't know and needed $1400 to take it apart and find out. I was shocked that the service manager didn't know what was wrong with the engine. I asked him how he could say it needed a new engine if he didn't know what was wrong with it, and he just said that's how it is. This was terrible customer service and showed a lack of product knowledge. I told him I would have someone else look at it, and he said I owed them $150 for the diagnosis. Another company picked up the truck and said it just needed more oil and had a small leak. I asked to speak to the general manager, but no one called me back. Don't go to Landers Buick GMC for service. I spent $300 to fix the truck, and it's running great now. No new engine needed.

I got a new 2021 GMC Sierra in June. The finance guy sold me a platinum warranty that was supposed to cover towing, rental, & other costs 24/7. But when my truck broke down while I was out of town (only 10k miles), I found out the warranty didn't cover any of that & was only available Mon-Fri from 8a-5p. I tried calling Landers for help but got forwarded to voicemail & no one ever called back. After multiple calls, I found out the finance guy who lied about the warranty no longer worked there. After 2 weeks with no calls back, I messaged on Facebook & got a response from the internet manager who gave me Reggie's number. But Reggie barely let me talk & cut me off mid-sentence. Long story short, my truck is 3 hours away at a dealership in Arkansas getting repaired, I'm going on a month without a vehicle, & no one from Landers has been helpful. This was a big mistake & I wouldn't recommend doing business with them.

Got a new ride from Landers. The dude who handled the money stuff also sold us some extra insurance. But the insurance he talked about (24/7 help) wasn't what we got. On 10/15 at midnight, we were driving out of town and the car was almost dead. On 10/16 at 9am, we called the insurance (only open M-F 8-5) and then called Landers at 9:30. They just told us to call GM's 800 number since the car was under warranty and they'd take care of it, even a rental. But that didn't happen. We also asked for GM or *** from Finance to call us back, but they said GN wasn't around and *** wasn't working there anymore. At 10am, we had to call another GMC dealer for help. They said it'd take at least 3 weeks to fix. On 10/18, we called Landers and asked for GM to call us back, but the Finance manager said he'd call us back since it was a weird situation. But he never did. On 10/19, we called Landers again and asked for GM, but they said he wasn't around and we left a message. On 10/20, we called Landers and they said we could talk to *** (who they said wasn't working there anymore) and transferred us to his voicemail. But he never called back.

I went to Landers Buick GMC on May 21 to get my car serviced. I had a check engine light, scrubbing nose, and a/c issue that I thought was fixed. My service advisor, Tyler, didn't communicate the prices of the services correctly, and he added services that I didn't agree to. My car was finally ready on May 23rd, and I was hit with a $3,000 bill that included services that I knew nothing about. A manager at the cashier was able to get my bill down to $2481.00, which I paid. On May 24th, my check engine light came back on and went off on May 25th. Due to Memorial Day, the service center was closed. I called Tyler on May 26th to inform him that my check engine light had come back on and went off. He told me to bring it in to be checked out if it came back on. My light came back on yesterday, June 10th, and my wheel is still making a scrubbing noise. I took it back today, June 11th, and was told that there were other problems totaling over $1000. I feel that parts were fixed that I never needed, and I am very upset with the entire situation. I did reach out to the service manager, Luke W, but he has been out of the office, so I haven't heard anything regarding this matter.

I had my car fixed at Landers Buick GMC three times in five months. The first time, I paid $594 for repairs in late February, but when I got my car back, it was still broken. They claimed it was fixed, but I had to take it back the next day. They finally repaired it, but three months later, I had the same problem. They said they didn't know what was wrong, but because I only used their service department for oil changes, they wouldn't take responsibility. They sent me away thinking it was fixed, but two months later, my car was making loud noises and shutting off at stop signs. I have two small children, but the managers and technicians found it funny that they couldn't figure out the problem. I've been a loyal customer for years, but they refuse to fix what I've already paid for and won't give me a straight answer. Now I'm without a car and facing costly repairs. They kept giving me the runaround, and I ended up making the problem worse. They finally said they'd give me my money back and told me to go somewhere else. I didn't expect to be treated like this. I just wanted my car fixed like they promised when I paid for the initial repairs.

I went to Landers Buick GMC on 12/10 for my car's service appointment. I was very specific about what I needed done when I made the appointment over the phone. However, when I arrived at 9 am, I was told that the services would not be completed until 4 pm. This was not communicated to me earlier, even though I had made the appointment in advance. I had to make arrangements to be picked up from the dealership.

At 4 pm, I did not receive a call from the service department about my vehicle. I had to call them at 5 pm and was informed that my car was ready, but the dealership was about to close. The adviser asked me how far I lived from the dealership, and I asked him why he was only contacting me now. He said that the technician had just given him my paperwork. I had to pick up my car the next morning at 10 am.

When I went to the cashier to complete my transaction, I was told to wait for 15 minutes for the adviser, who had not arrived yet. I asked to speak to the general manager, but I was lied to about the person I spoke with being the GM. When I left the dealership, I realized that the original problem with my car had not been resolved, and I was not informed about it when I picked up my vehicle.

I went back to the dealership and spoke to a technician, who explained the situation to me. I did not get to speak to the person in charge. This was the worst customer service experience I have ever had.

I took my car to Landers Buick GMC on 3/28/22 because the check engine light was on. I got a text from *** at 8:11AM asking if I had any questions. But by 5:22PM, I still hadn't received a call from the dealership, so I texted them to ask if my car was ready. They replied that it would be ready first thing in the morning because they needed to let it sit to get some air out of the coolant system. I texted back that I couldn't pick it up until 3/30, and they said that was fine.

On 3/30, I drove home without needing heat because it was warm outside. But on 3/31, I needed heat and it didn't work. I got a text from *** asking how the service was, and I texted back that I didn't have any heat and needed to bring it back the next day. But I didn't get a response.

On 4/1, I dropped my son off and headed to the dealership at 6:30AM. But my car's alarms started going off, and it was overheating. I pulled over on the side of the interstate and waited until 7 because no one answered at the dealership. Finally, I talked to someone and they said they would call me back. 15 minutes later, I called back and *** said he was just calling me. I explained what happened, and he said he could give me a number to call for a tow truck. I asked if he could call on three-way, and he said yes. The tow truck people said it would be 30 minutes, but they tried to brush me off by saying they had another call. The tow truck arrived at about 7:45, and we got to the dealership.

When I got there, they had no idea how long it would take to fix my car, and they couldn't give me a loaner. While waiting for my husband to use the bathroom, the finance guy tried to sell me a warranty. I left and came back to talk to the general manager. One of the initial guys was the general manager, but he couldn't do anything. The other guy said I needed to calm down and that I was being unprofessional, even though I never cursed or said anything unprofessional. My husband asked that we go to the *** office, and when we got there, the *** told me that stuff happens.

I left my 2015 Sierra 4x4 at Landers on May 22 for a new transmission, A/C repairs, and recall services. Communication has been poor. Two weeks prior, I was denied services and advised to check my power train warranty. I contacted the manufacturer to confirm coverage. Once my vehicle was accepted, I received no status updates. I made multiple calls and left messages without a response. My advisor had to email them for feedback. They replied, stating they were waiting for parts. This process repeated until my advisor intervened. I was initially told my vehicle would be ready on June 18, but later informed the A/C repair payment was unresolved. Despite calling this morning, there was no callback. My advisor mentioned I'd owe $166.68 and the manufacturer would cover the rest. After missing a month of work, I need to return home today, but I'm told to retrieve my truck without the A/C fixed until they consult with the manufacturer.