Larson Manufacturing
Reviews and Complaints

This is the worst screen door I have ever purchased. I have a screen which rolls up and becomes an all glass door. The first door's screen split along the bottom and when I called for a replacement, the company told me that I would get a replacement screen but I had to install it myself and it was was really easy. I got the screen, it had 9 pages of instructions and it was a two man job. I immediately called Lowe's to complain and they sent someone over and he told me that they sent the wrong screen size. He re-ordered, came back and told me the second screen I received was still the wrong size, upon which I called Lowe's extremely irate and they told me I would get a new door. Fast forward 8 mos and the pistons don't work properly, the door either slams like crazy or stays open halfway through AND from all the slamming, the glass has shifted and I can't latch it closed. I called Lowe's again since I told them when they re-installed that if anything happens again, I am requesting they replace it with a Pella- which I have in the back and works perfectly fine ( which is amazing since I believe it is the same company now). We'll see what happens but stay away from these doors.

My experience was like everyone else's. Larson simply refuses to honor their warranty. They'll offer you a new door core (without the glass, screen, handle, closer, frame, etc.) and you have to pay the shipping cost of $50! Or you can go buy a new piece-of-crap door and they'll give you $50 off. How is that 50% of the current price, as stated in the warranty? Don't bother asking them. They'll give you more run-around and lies than you've ever heard from a "customer service" rep anywhere.
There really should be a class action suit against Larson.
After several phone calls in which I told them I would be filing complaints with the BBB, the supervisor, Mary, hung up on me. But when I called back, they finally agreed to send me the new p.o.c. core free- no shipping charge. Don't give up. Just make them miserable until they give in.

We purchased a Larson Door and installed it ourselves. It was one of the full glass doors, and one of the more expensive ones. We thought if we purchased the better one it would last longer, and it was beautiful in the beginning. About 2 years later it started showing a bubbling below the glass on the inside. As time went on it got worse and worse and then started eating out on the outside. Now we are afraid to open it, because we are afraid the frame will fall apart. I contacted Larson and they said to go online and fill out the complaint form and submit pictures. I checked this out, and after going through all this trouble all they wanted to do was send me a new frame around the window. We finally did what they wanted us to do in the beginning, GAVE UP! We are buying a new door, but we will never buy another Larson, and we are showing everyone what a Larson door will do. I think if they had offered to replace the whole door, instead of taking it apart and only replace part of it, they would still have us as a customer. As it is, they have lost us forever. and we have several doors that need storm doors.

Purshase larson from menards in comstock park michigan
Date of purshase 9/25/95
It isa great door& have them 3 other storm doors but one that conserns me is the
Front storm door the bottm rotted out, because when door was built the aluimn
Did not over lap the bottem which casused water get the in bottem part of the
To rot it out, i caution better insprection
I hope you can help me with this problem,
Thank you in advance
Charles weldon 2069 post rd belmont michigan 49306

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I have a larsen storm door and it was under warrenty. The door was defective. It was coroding from the inside out. i had to take pics and send all the info to them for them to decide to warrenty it or not. They charged me $30.00 So i take the old door off and get ready to put the new one on and the door bottom was corred to the door. Back again to Menards. They said i have to order one. i didnt have the numbers of the door. Back today and billed 34.00 for the expander they call it. All they care about expanding is there wallet. How do you know if the expanders bad to ? They sent me a stripped door and you have to take everything off the old one to put on the new one. Master craft doors are way better. NEVER BUY A LARSEN . BUY A MASTER CRAFT!

We just bought a Larson storm door. When we started to install it, we realized we didn't have any screws at all. So we had to go buy screws for it. The instructions are useless. They make no sense at all. We finally have the frame up and ready to put the glass in, but the instructions does not go into detail on how to do that. We also noticed that we don't have the screws to install the closer. I think if you pay $196.00 (before taxes) you should get everything you need to install the door. I have tried to get on Larson's website, but I can't get it pulled up.

I was considering buying a Larson door until I watched the fellow at Lowe's keep getting a busy signal on his special number.
I have called Larson's toll free numbers listed on both their lit and web site to ask an installation question . 9 times I listened to the apology message of being busy, please call back. No direct phone number is on their web site.
Shop with a company who you cannot contact? NOT me.
Phillip Howel

We recently replaced 2 storm doors and a main front door which we purchased from Gunderson Hardware in Montpelier, Idaho. They were all 3 Larson doors. One of the stoirm doors has a wrinklied screen and the closers won't work right. We contacted them and they contacted your representative from Idaho Falls who came down here but never bothered to come and look at the problem. Now we aqre not very happy with the service we are receiving and do expect to hear from you on this matter as soon as possible.
The serial number is: 346 8303i [protected]
Purchased: 7/15/09
Thank You
Daryl Woolstenhulme
274 So. 7th
Montpelier, Id. 83254
Email; [protected]@yahoo.com

I purchased a custom made $400.00 Larson door seven years ago from The Home Depot in Brooklyn Heights, Ohio. My door developed bubbles at the bottom and soon began to eat through the core of the door. The door had a 10 year warranty on it and the bottom portion ate right through the door, so you could almost see right through it. Larson's warranty was not explanatory and the customer would normally believe that they would receive a complete new door with the warranty Larson Doors has. I was shocked to have found out that Larson Door warranty consisted of the customer having to pay $25 to receive a 'core' only from the door. It would be the customer's responsibility to remove the hardware, Z-bar, handle, windows, screens, etc from the old door and drill holes and place the old hardware into the new core that would arrive by Fed Ex. What a joke that was! I would have had to hire a handy man to drill holes in a new core and who would place old hardware on a new door? It wouldn't be worth the trouble to get the new core.

I found that Larson Doors was extremely difficult to contact. When I called their number, I received a recording saying that they were busy and to go to the online website. When I went to the online website and tried filling out the form, everything was deleted, because there was a problem with their website and I was not able to submit my information, so I had to start all over again.

Larson doors requires a lot of information when filling out their form. The customer must take pictures of their door, the damaged area, the corner of the door where the Larson symbol is, and the outside of their door. Then, the customer must measure the door, but not the complete door. They must present accurate measurements, or they lose, because if the door arrives and the customer did not measure correctly, it's the customer's fault.

Larson Doors makes it hard on the customer on purpose, so the customer gives up and doesn't take advantage of the warranty. I found them to be a big hassle.

I called Home Depot and expressed my feelings on this and how upset I was at the hassle that Larson Doors was giving me. Home Depot said that's why they stopped dealing with Larson Doors. In spite of Home Depot not carrying Larson Doors anymore, Home Depot cared about customer service and before I knew it, they called me, came to visit my home, and placed a new door on my house from Anderson and gave me a whole new warranty. I can't express my thanks enough to Home Depot and to Dan, Frank, and the rest of the crew for handling matters in such a professional and satisfying way. Thumbs up to Brookly Heights, Ohio Home Depot.