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CB Parcel Delivery Services LBC Express Over promising. Under delivering.
LBC Express

LBC Express review: Over promising. Under delivering.

J
Author of the review
2:08 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The handling of my shipment LBC is completely unprofessional. I have requested a status updates on the package and when the delivery will be completed, but not one of the LBC staff can provide an explanation on the phone or via email. My package has cleared customs in Manila 5 days before Christmas, and now has been sitting in the local LBC office in Carmona awaiting to be delivered for well over a week. Today is Jan 7, which is 2 full weeks since the package arrived in Manila.

This is completely UNACCEPTABLE.

I had dropped off my package at the LBC office in SSF, CA on the Christmas cutoff date back on October 18th. Shipment left SFO by the end of October and arrived in Taiwan on November 17th. The package was sitting in Taiwan for over a month before finally arriving in Manila on Dec 21st. It has cleared customs on Dec 27th, and the package was sent to the local LBC office in Carmona on Jan 3rd.

This package was supposed to arrive & be delivered by Christmas as promised, but it has yet to be delivered. Not one person from the LBC hotline or anyone reading my emails has given an explanation nor has given an update on when it will be delivered.

I am still awaiting shipment as of Jan 7, 2024

Desired outcome: Would like a status update on what happened, as well a provide a refund for over promising and under delivering.

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  1. LBC Express Contacts

  2. LBC Express phone numbers
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    8%
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    Philippines
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    14%
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    4%
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    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
#16 Parcel2Go.com Parcel2Go.com #17 Thailand Post Thailand Post #18 LBC Express LBC Express #19 The Professional Couriers / Tpcindia.com The Professional Couriers / Tpcindia.com #20 Postnord Postnord

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