LBC Express
Reviews and Complaints

Concern tracking nos. [protected] & [protected]. My parcel was not delivered for the third time for the reason that my said address they said is incomplete, which is very impossible since you were able to deliver three of our parcel last August 20, 2022 with tracking number [protected], [protected] & [protected] and with the same address. I called up your call center when the second delivery attempt was unsuccessful, but still the same situation, incomplete address. Maybe your staff is just being lazy to deliver my parcel. FYI: my address is a subdivision wherein one of your branch is located outside the said subdivision, also the subdivision officer confirmed that they received parcels for our homeowners on those same days that my parcel is supposed to be delivered.

Your people in california gardens lbc branch is not approachable at all. They seem to be racist and judgemental with how you look. I am so offended the way they look at each other and talk about me then ask each other is this id even valid. I already tried to cashout money from them many times already. This is not the first time that they acted that way towards me and i am really offended. Just because i dress like ragged it does not mean that i should be treayed fairly [censored] those employees of yours for being so judgemental. I've been to customer service and most of the time i was treated fairly and not like this. Sorry for my word but it is so sick to think that you are hiring those kind of employees. I am not referring to all of your employee of that branch but please do something about this. I just don't want this to happen to your other customer wherein you will be judge with the way you look.

I have booked for my package to be pick-up here in Melbourne today and no one came. No call from them as well.

I called them four times since 1 pm (melbourne time) and they said it will be pick-up between 9:00-1700 (melbourne time) It's already 20:30 at the time I'm writing this and customer service told me that they might pick up tomorrow. What's worse is that I moved my flight from last week to tomorrow early morning just for my package to be pick-up.

I will definitely entertain the option to file a case as my relatives will not received their pasalubong. Moral damages and everything.

2 days in a row the delivery courier arnel did not knock at the gate. He just left the notice that the house is closed. Please provide a mechanism that they will be able to call the recepient. If not inform the recepient an option to claim it at their lbc office. Impossible not to hear the tap on the gate. Did not even try to knock. The house looks closed but there are people inside. Did not indicate time he delivered. I am wasting time just waiting for the delivery.

My parcel has already been paid. My address was clear as crystal but the courier reported that it does not exist! how incompetent are your delivery men? should we place billboards outside our houses for them to locate the place?

and the numbers given to me to be contacted will not answer even after 15 missed calls. Please fix this. Track number [protected]

Complaints regarding the items .missing items the stone are not complete under the tracking number :[protected]

Reciever: Romero Kristal Mer

Please see below my email of today (08/08/22) to LBC customer care UK.

Dear LBC customer care,

I am writing to raise my concern and will also send a complaint to your complaints department.

I have made several emails of which can be traced within this thread. Several telephone calls have also been made to make follow ups and clarification regarding the collection of the Large balikbayan box which was meant to be collected (that I have booked) last Thursday 04/08/22 and no one had turned up nor made the necessary call to advise me as such and LBC had confirmed that they have my correct contact number which is [protected]. I called last Friday (05/08/22), and was falsely reassured.

Further to the call that I made today at 09:41H, I have been told again, the same non-reassuring statement, that my concern and request will be forwarded to the right team or as I understood the contractor. I had informed a few of the staff that I spoke to via telephone that the form I had been given of which I have filled in has a name of a contractor called Nestor. Can the contractor actually make the communication to enable them to collect my box please?

This is a simple and straightforward request and it seems not being addressed.

I look forward to a clear reply and collection confirmation date and time.

Many thanks.

==========================================================

Please see below one of the communication on 26/07/22

July 26, 2022

Dear Client,

Good day & thank you for your email.

Based on our records, the request is schedule on August 4, 2022.

[protected]

Name: Rechell Elloren Hernandez

Address: PO10 8HJ 44 Garsons Road, Southbourne, Emsworth, Hampshire Portsmouth South East England United Kingdom

Preferred Date: 08/04/2022

Preferred Time: 12:00 PM to 9:00 PM

Tel No.: N/A

Mobile No.: (0)(0)[protected]

Agent: website

Manifest #:

Tracking No Consignee Status Order Details Order Type Shipment Mode Amount Due

[protected] Vicenta Elloren Hernandez, 01/01/1900, Beside ABC-LC Annex, Bantayan, 6200 Dumaguete City, Negros Oriental, [protected] FOR PICKUP - Large (30 X 22 X 20 INCHES)(1) Pickup Sea 0.00

Thank you

Rey Ann Rodriguez

Contact Center Management

LBC Express Inc

It all started on pickup box that we already paid online. The pickup guy in Modesto named Marvin Tiu can not understand or refuse to understand that the is already paid and just only for pickup. He insisted to get our credit card number so as the code for information and when refused, he left without picking up the box. That same night I was bombarded of messages till past 11:00 PM from a person named Patrick Cruz. Although he showed his LBC ID card on his messages, I am hesitant to believe because all along Patrick phone number was not recognized as LBC STOCKTON phone number. To make my story short, the box was pick up finally the next day. Now, I have two boxes that need to be picked up with confirmation number and I even double confirmation thru 800 number but I waited Monday, Tuesday and Friday but no show and no call. These Stockton LBC employees have unprofessional attitudes that is not acceptable in this kind of business. They ruining LBC’s name whose been in business for a long long time.

Dear LBC Team,

Box was received after 3 months of shipment and the following items are missing upon inspection:

1. Surf Detergent Powder (130 wash) 6kg

2. 16 Starbucks coffee pods (cappucino x4, Caffe latte x 4, Caramel machiato, americanox4)

**Box was not in good condition when received and there was a sign that it had been rummaged.

Photos will be provided if needed. Your response is highly appreciated.

My parcel with tracking number [protected] was not delivered due to the following reason as stated in the LBC tracking page: Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.

7/29/22

Ngayon dn naideliver

Ito maikli lang.

Pasabihan yang mga delivery raider nyo sa bahay ang deliver hindi sa kapitbahay. May tao sa bahay hindi dun dadalin. Sa kapit bahay ibibigay? Kitang kita house no.

Pakicheck yang gawain nila yan.

Kakawalang tiwala sainyo confidential letter sa kapit bahay nyo ibibigay?

Butas poh tung dalawang jumbo box ko napansin ko nlang after alisin ang laman ako din poh ksi ang ng lagay at ng bukas pag kauwi ko ng pinas pero nakita ko lumuwag n sa gitna at may butas ang dalwang bix n pinadala ko

I have this experience happened just today, July 15, 2022, 3:00 PM. The delivery rider called and said where is my house then I instructed him on how to get here. He is speaking like he doesn't want to deliver my parcel. He seem annoyed. Then he calls me again and said "Pwede ba paabang na lang sa may ginagawang bahay", then I said okay I'll wait there. When he's there, he said "nandito nako sa ginagawang bahay". Like, hello? As far as I know, door to door ang delivery nyo diba? Ineemphasize nyo pa nga yan sa commercials nyo. I understand that they are tired, napakainit, at nahihirapan maghanap ng bahay ng customer. Pero diba yan pinili nilang trabaho e, ginusto nilang maging delivery rider. Pare-parehas lang naman tayong nahihirapan. Sige sabihin nating hindi nya ginusto yan trabaho na yan, kasalanan ko ba yon? kasalanan ba ng customer nyo yon? LBC suggestion lang, sana may attitude assesment din kayo sa paghahire ng rider, para maasses nyo yung mga ganyang ugali. Salamat.

Sir/Madam,

Good Day!

I have concern about my package with a tracking number of [protected]. Today, July 13 2022 i got a message that my package will deliver within the day and i wait. Sadly, I got a message again the same date at 9:45 PM that they try to attempt delivery but my address was incorrect.

I wanted to let you know that the Address that I input is existing. Also my other concern is if they really try to attempt, why they didn't call me for clarifications on my location. I hope you understand. Thank you!

im complaint document shipment Tracing no.[protected] was released to MAE FABROS, COUSIN|HandHeld on 18-12-2021.

im not related to Mae Fabros.she not my cousin.

other hand WALA AKONG NATANGAP NA SULAT GALING LBC NOON DEC 18,2021 UNDER shipment no.[protected].

under Name :JAYSON P.Brizuela

Parcel still not received. I always track the delivery and prepared to received but it happens "Shipment is with a concern. Please get in touch with our official customer channels."

Below is the tracking number

[protected]

Date: July 9, 2022

The LBC staff said that the same day delivery's cut off was 10am, nag expect ako and the sender na marereceive ko yon that day. I patiently waited from 9am to 7pm, i still hoped it would arrive at 8pm or 9pm, but no parcel came. I needed it that day, it was an importatnt event. See what i lost? I lost a moment, a "shoud've been" memory. With all the [censored] that's happening in our country, minsan na lang sumaya ang tao pero ipinagdamot niyo pa sa'kin yun. I hope you see my point, i hope you see where this disappointment, anger, and dismay is coming from. I trusted this courier company, but trusting you was a mistake and i would never trust this courier again. Upon checking my tracking number, it was only shipped the following day, and today it was received at Urdaneta Branch with a note that the next update will come within 2 days, and i don't believe anything you say anymore. You can't even contact me, and your landline customer service is really hard to reach, maybe because you have too many complaints because of your service. Chat support niyo hindi man lang makasupport talaga, mas gusto niyo na sa comment section lahat ng complain? Kaya siguro naka-off yung review section niyo because you'll be rated low and be unrecommended. Baka sa susunod comment section naman na sa fb ang i-off niyo. You wasted and is wasting so many people's time.

i ask the staff for the reciept of my package because i doubt that bubble wrap has a separate payment this happens at puregold bacoor lbc branch when i looked at the reciept i only saw the cost of delivery fee it doesnt show how much cost i paid for the bubble wrap he said per bubble wrap cost 15 pesos and he use 8pcs in 1 flate iron that has still styro foam inside because its new and four watches i paid 645 pesos for that and the location is just near my location from bacoor cavite to gma cavite 645 is too much shipping cost, and he also said to me that just add the 120 pesos for the bubble wrappe!

As per consignee she didn't receive any call from the courier service it means n

Calls no attempts of missed calls. Why does the courier service will dispose the shipment? Courier shipment dated may 15,

Tracking ID: [protected]

Shipment date: May 15, 2022

Consignee: Rex Infante

Sender: Joan Maluya

LBC: branch Bagbag Quezon City.

Status: RETURNED TO SHIPPER