LBC Express
Reviews and Complaints

I have a tracking number [protected] and no matter how I enter it into tracking I get no response. I try [protected].

See the attached OR for all the details.

Email customer service is no help whatsoever. Facebook help is no help, either.

Email customer service says "Please be advised that shipment is subject to forward in the destination." and I can make no sense of it. I ask for explanation and get no response.

Sent an important document today, tried checking it but no record was found. This is odd as I just sent a different one yesterday and it came through smoothly and was received today, but now, what happened? Why cant I track my parcel this time? I cannot afford a delay, kindly look into this as this is really urgent. Thank you

Hello I would like to ask what is the meaning of this on LBC tracker? It says, expect delivery within the day on June 15 and 16 but there was not any delivery made?

"Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels."

Payment issues from who? From the seller or the buyer? Please resolve this immediately.

Hello,

Nagsend kami ng balikbayan box last February from USA to Pinas why until now i don’t see any update sa box po namin? It’s almost 4months if you guys gonna do something about this.

This person irritably complained about taking too long for someone to receive my parcel when it has only been 2mins since he called to say that he is at the delivery location. There was no prior notification whatsoever that I have a parcel scheduled for delivery that day so I was at work when he arrived and I had to ask a neighbor to receive it for me.

My grandmother went to your Insular Square Highway Tabok, Mandaue City Cebu Branch on Tuesday June 7, 2022, around 9am, and had 2 separate documents sent to 2 separate addresses - in Paranaque and in Davao. My grandmother already personally labelled each brown envelope with the name and the address of each recepient in a white piece of paper glued outside of each envelope to avoid confusion. We were just informed by the recepient in Paranaque earlier today that the documents that she received was not correct. It has the name and the address of the other recepient in Davao on the label outside the envelope that my grandmother attached, as she sent us a picture of the parcel. My grandmother went to the branch today, June 9, 2022, around 3pm, and the ladies there, who were rude ans condescending, were trying to mislead and informed her that the fault was with the delivery hub in Manila for not sending the correct parcel, when in fact the lady who handled the documents interchanged the labels. I went to the branch to assist my grandmother and informed them what happened, to which they would not admit that they are at fault, telling us that they were very busy at that time, and they just took the 2 documents and 2 labels, and put it in the pouch, without even confirming which document is for which recepient and address.

And the solution that they came up with is to have the recepient in Paranaque contact the driver who delivered the parcel, and inform him to send it to the correct address, which doesnt make sense since the addresses are already correct, just the content of each pouch was mislabeled. And I dont think it's right that we should be spending money again just to send these documents to the correct recipients.

Attached is a photo of the parcel that the recepient in Paranaque sent to us.

Still i didnt get my order since may 30 lbc said its standard delivery 2-5 days to get my parcel but until now no update in status?

May nag send sakin Ng parcel which is manila lang sya Ako NASA malolos , and then Yung parcel na Yun is di pa na edeliver sakin shipment date May 27, 2022 until now Wala pa din lagi sinasabi shipment has an issue Ako Naman sumusunod sa patakaran which is almost 10 times nako nag provide Ng address at number para ma deliver agad pero still ganun pa din .

Bakit di nila Ako tawagan mismo para ma clear at bakit nahihirapan Sila sa address ko eh pullilan branch, plaridel tapos Barihan na which is location ko.

Napakabagal Ng services nila nakakawalang gana nag babayad kami ng maayos

The box was collected from me on April 15.

For more than one month, no update on the LBC Track and Trace until I told the customer service that I will report them to DTI.

The track and trace was updated after that, however, the departure data from Malaysia kept on being delayed. Until now, after 1 month and 15 days, the last update was May 20th. The customer service told me the following dates of departure everytime I call.

1. May 8th

2. May 30th

Today, when I called, another date was given, June 3rd,

Is this some kind of a joke? Where is my box? If still cannot send outside by June 3, please return the box to me...unless the boxes are being slashed/sliced somewhere like how other customers are complaining about?

May 25, 2022 aprund 6:00pm at sm city lucena lbc

I was about to get my parcel and he asked for a valid id, I gave him my philhealth id which was not laminated at the time. He told me arrogantly and the tone of his voice was to loud that as if he wanted to humiliate me, “ipalaminate mo muna yan, hindi yan valid id kapag hindi laminated” and I was like, ahh ganon ba? Kasi dito lang ako naka experience ng ganun” of all the transactions I’ve had before, they always accept my philhealth id laminated or not. But point being is, even if he was right, my issue is the way he talks to the customer arrogantly and it is unacceptable to say that “sinabi yan sa philhealth” like as if he was there at the time I applied for an ID and God knows, philhealth did not mention it to me for the id to be laminated. I didn’t like the tone of his voice and he even talked back and told me “galit ka?” I said no. What else would I say I wouldn’t want to go ruin my day, but he keep on insisted that “dapat naka laminate yan” if he has a problem, he shouldn’t have not accepted it rather than humiliate me and belittle me with his arrogance.

So i had a remittance and unfortunately the sender wasn't able to correctly spell my name. I've been having trouble with my name since time immemorial because of the spelling and I was not really surprised anymore. I went to this branch in Robinson's Faura and was previously accommodated despite the error in spelling so I didn't worry about not getting the remittance for the 2nd time. However, this arrogant female staff did not allow me despite letting her see my chat with the sender. She's got a lot of attitude for someone working in the frontline. She didn't give me her name nor her manager when I repeatedly ask.

The seller sent me the tracking receipt with the amount of the shipping fee which is ₱180 only. But the rider collected ₱280 from my son he tampered the written price. I was not at home bec. I'm at my work. Then I contacted the seller & tell her the rider did. She said she will report it to the LBC company. And I am not contented with that so I want also to report that I rider. But sadly I did not get his name only his cp #. Hope this matter will be given a solution.

Michelle M Gumangan

Hello. When will you deliver my boxes? As I have tracked it, it is already in Cebu Balikbayan Box Delivery team all of my three boxes coming from Dubai. Please deliver my boxes right away!

Address: D. Caballero st. Tisa Cebu City

Today around 2pm, I transact to your branch here at loma de gato near puregold and I ask your associate lizzette mari ramirez how much is the fee for quezon city area for a letter, she told me "ok sir i-check ko." I was surprised when he opened my mailing envelope without telling me if it was ok to open it and I ask her if "ganyan ba ang protocol nyo na basta bubuksan ang isang sealed envelop na hindi ka man lang nagsabi sa akin? May policy daw ang lbc na i-check if original un laman ng sobre at may policy na they can accept or not accept ang ipapadala. I said, miss sealed nga yan tapos bubuksan mo ng wala akong approval. Nakakairita ang sagot ng associate nyo,"alam ko may pinag-aralan ako." sa palagay nyo di ako lalong mainis sa sinabi niya. Gamitin mo ka ko ng tama ang pinag-aralan mo, sa halip na mag-sorry ka sa client matapang ka pa at arogante.

Order from:

Watch Portal Philippines

https://m.me/WatchPortalPH

ORDER NO. [protected]

04/05/2022

At exactly 8:52 am, I've received this recent update for my order:

"Following is the latest fetch state of provided tracking number:

Tracking ID: [protected]

Status: Shipment is with a concern. Please get in touch with our official customer channels."

What does it mean po?

Lbc express texted me that today May 7 2022, I will receive my parcel. I waited for the courier until 4 pm but there's no courier, and then I received a text from lbc express that I received the parcel. The heck? That parcel is very important as it contained my personal information. It's my passport. I did not receive any. Oh my goodness please do your work correctly

The lbc in our province doesnt want to deliver the parcel door to door instead theywant the customer to come and pick up their parcel in their branch/office. The LBC sent a text message saying they will deliver the product. And then someone called me saying that they cannot deliver the parcel instead they want me to come in the office and pick it up myself. this already happened twice. I ordered online beacause i have no time to go out. If i have time to go out i wouldnt have ordered online in the first place.

I ordered BBM/Sara shirts n face masks . Until it didn’t arrive. Lots of supporters want to buy it now I’m stack with it cause of your slow way of sending. I’ll never recommend ( mind you ) in Australia not to rely on you. I lost money . I lost money ( as I have to pay in advance ) plus your post . Nini Sielaff dina7 [protected]@gmail. Com

Dear Sir/Madam,

Just want to know about the Parcel of my friend,bakit hanggang ngayon wla pa akong narerecieved na Documents

ref number; [protected]

tracking number [protected]

Hi,lbc bka po pwede nyo ako matulungan makuha un tracking number ko,bumili ako ng bag sa tagum city, worth 68k, nun una binigyan ako ng tracking number n

Pero nakalagay is local lng kaya d napadala dito sa US,then umabot ng 2 months dhil binalik sa branch ng lbc ,,para mapadala uli dito ang sabi nun nag padala ni re route na daw ng lbc,pero un nag padala sakin d binibigay ang tracking number.

Lalaine Camonggay ang name

Cel number [protected] yan po un nakalagay sa form nun local shipment, april 7 to 12 po un date na kausap ko na sabi daw antay lng po ako dhil pindala na daw ng lbc.may na po wala pa ko na rerecieve

Sa tagum branch po sy. Sana po matulungan nyo ako makuha ang tracking number ko if totoo na ni re route ng lbc,

Please help me po LBC