LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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parcel delivery
LBC, hwag na kayo tumanggap ng package na meron coverage issues. Ending pick upin din pala. Sayang bayad sa inyo. Nakatatlong express padala na sa inyo. At ending pick up din pala. Yung dalawa dum di na napick up. Nawala na kakainis kayo. Magbangkrupt na kayo
I am complaining about thr mishandling of my parcel
Good day LBC yung parcel ko po galing ng bantayan cebu ay may mga butas butas yung isang pouch naman eh medyo may kalakihan ng butas parang nginatngat ng daga at yung iba naman eh sira na yung sealer kay linagyan nalang ng scotch tape .
ito yung reference number nong parcel ko
[protected]
[protected]
[protected]
mahal na nga ng shipping fee di pa maganda yung serbisyo although on time naman siya dumating peru na mishandling naman. nadismaya ako ng makita ko yung parcel na may butas butas at kita yung laman na . kahit dried fish lang yung laman ng parcel ko dapat inayos naman dapat nila hindi yung parang binaliwala hinagis hagis yata or pinabayaan sa sulok . tsk tsk.😡😡😡
Cans good and soap
Hi!there,
I send my box over a month ago when my parent received the box on sept 6 it was torn open and 15 cans of food and 6 pack of soap was missing.
Desired outcome: I would like to be reimbursed for stolen article
Delivery and Call Center [protected])
0 Star, not one, I called this number [protected])
Nica answered but she didn't help and hang up the line, and I called again and I was promised to be called back by the supervisor (Lem) but unfortunately, he didn't call.
the issue on their system is the address not complete, but we already confirmed it 3 times and we did it again on delivery day but we still don't have our package.
If you want to waste your time and money, Use this 0 service company
Service of your staff here in LBC Southpark
I will file a comolain regarding the service of one of your branch here in LBC AyalaMall Southpark . They did not assist me and told me Im gonna have to wait for about 30 minutes even if there are no other customer inside . I waste my time going to your branch but I only recieve poor service from your staff . So disappointing .
Desired outcome: I want you to teach them
Complaint to lbc sm san lazaro
Nilagpasan nila yung number ko almost 1hr akong naghihintay sa number ko c021 yung number ko tapos nakita ko naging c022 tas may nareceive ako na message na "LBC SM SAN LAZARO: C021, Thank you for your visit. See you again soon." Tas naghintay ako na matawag ako ulit hanggang sa nag c025 wala padin. Sobrang sayang sa oras nag wowork pa naman ako ngayong araw. Sana maaksyonan yung ganung ganap na tinatalunan tas di inaasikaso agad
Delay of our check delivery
Ilang beses na akong pabalik-balik sa LBC Iba Branch, Iba Zambales, Govic Highway pero laging wala ung team leader nila. Hanggang ngayon wala pa ung binalik naming BDO check
Desired outcome: Delivery of our BDO Check ASAP
I am complaining about the service and attitude of LBC Siniloan Laguna staff
09-05-21
[protected]
I've waited 25 minutes at that branch just to claim my t-shirt, I arrived 8:00 am and the male and female staff were unpolite. they do not greeted me "goodmorning" they just told me to "sir upo ka muna" (for 25 minutes). Kwentuhan pa sila ng kwentuhan. mabuti pa yung parang trainee nila na nagiinitate mapabilis yung pag claim ko ng product. may naghihintay pa naman sakin na trycicle driver at may klase din ako. ganun ba talaga yun? 25 minutes ba talaga service time ng LBC? kahit ako lang ang customer sa branch?
Please tell them to be polite and proper use of words, such as "please" or "po and opo". and please recognize the trainee. yung kagaya nya ang mga staff na dapat.
My parcel is not moving
I want to have a complain because it seems that my parcel are not moving, please see photo attached at this message
UNETHICAL BEHAVIOR of Mr. Caridad
I am calling your attention for the unprofessional behavior of your Employee name JOHN CARIDAD of LBC Stockton branch California that I have been mistreated and several people with the same complain. I have been in LBC today September 02, 2021 (US) This is happened to me twice.
Not to brag, i have a business here in US and I'm handling people like yours but they don't be like what MR JOHN CARIDAD did to me. Its
Habitual rudeness with such a LOUD VOICE and vias treatment to your customers.
For your prompt action on this matter.
Thank you and Godbless
Desired outcome: LBC Stockton Branch, California
The refund in shipping fee did not yet refunded
Tracking number: [protected]
Delivered: August 14, 2021
Place of delivery: Calapan Oriental Mindoro
Amount to be collected: Php 770.00
The COP COD did not yet refunded. The cargo already arrived 3 weeks from now but still no text message received from LBC Calapan Branch. It took me almost 3 times going to our LBC Branch to get an update about my complain but still no action done.
Desired outcome: To received the amount of shipping fee as soon as possible.
I am complaining about a staff on LBC pateros branch
Hi
Today i shipped products at one of your branches in the phil particularly in Pateros.
I told her it is for COP .Your staff didn't even bother to ask me regarding the price cost of my items. She just put any amt on the declared products and just put the shipping amt on my receipt. I return also to the said branch and ask help for amendment regarding the price of my items but they said they couldnt amend it anymore as it was alaready encoded on the system.I am an online seller what if the buyer is a scammer and wont pay my items once they received them. I also need money and your staff is so rude you should hire staffs which are more accomodating.
Desired outcome: I want proper sanctions to be imposed on the staff who assist me today
Staff member
To whom it may concern
I'm complaining about a staff in Catbalogan Western Samar Philippines
Her name is Leah Narit I send money to Leah for my wife for a few years now Leah is getting all my money I want my wife to open a bank account but Leah insist I keep sending my money to her plus I send to another friend Leah gets the mctn number sign's off & keeps the money that is fraud please help me please Leah is no good Leah is an educated woman taking advantage of my none educated wife
Best Regards
Brendan Nugent
Desired outcome: Termation
Leah sign off on this a kept the money
Non activity on website. Parcel not received
On August 19, 2021 Gogoexpress rider pick up the Parcel. The person who will receive it is claiming she haven't received the parcel. We tried calling their telephone number on their website but it only repeats the option menu over and over again. We also sent an email to their customer care Last Friday but they only replied on Monday and told us that they will only follow it up on their assigned team. It has been 13 days and until now there is no activity on their website.
My credit card delivery
I didn't receive my BDO credit card. And it was being returned. My address being given is correct. I tried to ask for assistance at LBC physical store, they tracked through the tracking number and said that it was already delivered but failed to find my home address. And ask for 2 random people if they know me. How come that they can't locate my address? It seemed that they really didn't tried to locate it.
Tracking numbers are:
[protected]
[protected]
Landmark of my address:
At the back of San Francisco Parish Church, Pulilan Bulacan
Desired outcome: Deliver my credit card as soon as possible.
Shipment # 371008350367
Please be informed the parcel with tracking number 371008350367
is no where to found.
I am expecting it delivery at FDA Alabang instead it was delivered at FDA Stermall and now it is no where to be found.
it is important document.
Drop Off Shipping
Bakit naman gnyn yung service nyo, kaya nga kau nanghihingi ng details kng saan idrop off (COP) tps sa ibng branch nyo idrop off yng parcel? napaka inconvinient ng service nyo nagbabayad nmn mg tama sa sf nagtaas pa nga kayo tps gnyn? Ayan nakaattached yung copy ng text galing sa LBC Burgos pero sa LBC Xentro Mall dapat siya. Baka pwede niyo nmn bgyan ng action ung mga gantong cases? nagdouble sakay pa yung tao na kukuha alam niyo nmn ngaun pandemic tps ganyan.
Mabagal na serbisyo ng LBC
Asan na po na u ng box ng LBC tracking no. [protected] kasi po ung laman nyan Pa expired na next month tapos kapag dumating yan na kulang at sira na u ng item na inaantay KO dyan magcocomplain talaga KO makikita nyo among petcha na... Tumagal na yan as taiwan hangang ngayon tengga pa din.. Ano Plano nyo dyan ha... Pagbakasyonin pa ng matagal dyan as lugar kung asan mn yan ang dami KO nabasa na poor service nyo.. LBC lower Laguna...
Desired outcome: Action at mabilis na systema sana
Damaged items
They delivered parcel and the products inside of it are damaged. They said it will have an investigation first but I need to refund it. I don't even know how long it is.
Desired outcome: Refund
Parcel Tracking
Why can't I track my order? My tracking number is [protected] and has been supposedly shipped last week. I just wanted to track and know the status of the parcel.
It seems that your system is not updated. Hoping you can update your system for better experience of your customers. We are greatly affected by this poor website and a lot of issues are also posted here due to that and staff hospitality.
Hoping for your immediate response on this.
Thank you.
Desired outcome: Update of system and tracking of parcel.
LBC Express Reviews 0
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About LBC Express
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2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all LBC Express contacts
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