LBC Express
Reviews and Complaints

Good day!
Compalin ko lang yung LBC Hinigaran Branch here in Negros Occ. I went to that branch Tuesday to get my COP refund one of the staff said they are offline since Saturday and said try ko daw sa Binalbagan Branch which 30mins travel. So I said thank you at sabay labas ..
Bumalik ako by Saturday sa kanilang branch same reason pa din ang binigay nila sa'kin and the male staff suggested na try ko daw sa Bacolod branch which is 1½ hours yung travel. Di porket na hindi sa kanila ako nag send ng parcel eh hindi na nila tatanggap ng COP/COD refund.

I send sea cargo in lbc my thins was lost shampoo loitins and some other things my box damage

I've been sending my door to door boxes for more than 5 years with u guys. I'm very satisfied with the service. For the 1st time, my box was opened & many things were missing( cereal, 6 Russell boxes of chocolate, 4 body mist, coffee &etc.)Tracking number #[protected] received by Cristina Santos 398 Blk12-1 5th St. City Center Phase 2 Pandan Angeles city. actually I send 2 boxes but the 1st that arrived was the one got stolen. Few days the 2nd box arrived and my sister talked to them regarding the stolen merchandise. The driver didn't say anything. I just want to bring this to ur attention. Thank you 🙏🏻
Miriam Valdez
330 Bright street
SF Ca 94132

My aircargo is still unknown status.. When e track still in malaysia. When I call lnc hotline they always say still waiting for the status.. Its been more than two months already still they cant gave us a concrete update where is our items.

We have been receiving balikbayan boxes ever since I can remember. Countless packages that brought us joy and makes us feel like christmas! Today we received 4packages and upon opening it the contents of the box seems like a trash can! All sealed boxes were opened. Clearly SOMEONE DID SOME SHOPPING AND STOLE SOME VALUABLE ITEMS FROM OUR BOX. From toothpaste to canned goods! Brand new nike shoes and other branded clothes. GONE. ALL GONE.

I have contacted Customer Service/ Went to my nearest branch/ installed LBC App but all of these requests did not make any good or movement to my request, all is pending on tracking my package after one week. There is no progress, I am trying to keep up with my deadlines but I won't be able to have it refunded from Lazada. Doing business with you is the worst decision I have ever taken, That is why maybe Lazada did not include you as partners anymore. Bulok!

I received this notification the other day from LBC:
Ka-LBC! Your shipment [protected] was released to ROCHELL MONTEROLA, CARETAKER/LANDLORD|HandHeld on 18-09-2021. Share your experience, click bit.ly/CSATPh. Thanks

We don't know any ROCHELL MONTEROLA. Those are very important documents. I am checking with the recipient and he did not receive anything. The landlady does not know the person who received the documents either.

Help us trace the documents and please deliver to correct person.

It's been 79 days since the pickup of my box until now d pa nadeliver sa bahay. Never na ako papadala ulit sa LBC napkatagal at Wala kang number na matatawagan. August 13 pa dumating sa Gensan box ko hanggang ngayun d pa nadedeliver.

[protected], box picked up June 2020, arrived LBC Manila Warehouse 11 September, followed up with LBC customer service and was informed that box was forwarded to Balayan Batangas Team 13 September. Until now my family has not received the box. Delivery is Nasugbu, Batangas. All I hear is "follow-up escalated and requested to expedite" from the date the shipment was at Customs Processing (9 September)

Shipped out the package 9 days ago and the package still hasn't arrived to the recipient. The new lead times were VERY CLEAR that the package would be in for pickup in 5-7 days. It is almost 10 days since and still, no updates on where the package is or when it is arriving. The package is a very expensive camera lens, and if it is delayed I am afraid that the team might break it or misplace it. The team in question is in Cebu. The package needs to be shipped IN CEBU. I don't get the delays with the delivery when the package is already where it is supposed to be. AND it's not as if I'm from northern luzon. I am quite literally from the same region where it was supposed to be shipped. The initial ship times were supposed to only take us 2 days. This is detrimental to the business I am running. EVERY DAY I miss is every day I am losing money. FIX THIS.

Im complaining about my received important document, DS2019 for my interview in the US embassy, as I accepted it, it is very crumpled and this is very important cuz I have to show it to the consul... Im worried I will get rejected because it does not look presentable...

Nagpadala ang aunty ko sa LBC Marigondon Cebu noong sept 6, 2021 bound to Mauban Quezon, ang sabi nyo 2-5 days bago makarating, bakit hanggang ngaun wla pa rin sa akin ung parcel, kelangan kelangan ko n sya dahil mahalaga ang dokumentong un. Sana hindi nyo lang tinanggap kung hind nyo pala kayang icompromise ang time period n binibigay nyo, nakakasira kayo ng plano, sana sa iba ko n lang pinadala... Grabe kayo LBC.

Magandang gabi po mam/sir,
Gusto ko lang po ireport ang LBC puerto princesa palawan, kasi po pinadala po ng ate ko ang documents ko cenomar at brgy.clearance na kaylangan na kylangan ko po para sa philippine coastguard, pinadala po ng ate ko noong august 31 2021, na hanggang ngayon september 14 ay di parin po dumadating dito sa LBC pantok binangonan rizal sana po ay magawan po ng paraan at mapanagot po ang my pagkakamali po dito, maraming salamat po!

I paid 30 pound deposit to LBC express metro bank I was informed the deposit cleared on the 23 August 2021 I have not received any boxes even though I have contacted LBC 6 times each time was told boxes would be delivered and expect a phone call for delivery, no phone call or delivery of boxes each time I call I get a call center in manila are these young people doing their job right and actually scheduling my boxes or just not bothering they don't listen to what your saying just reading what they need to tell you, secondly contacted customer care they answer every time with what's your contact details I send them everything and that's it no more contact really LBC is now the worst shippers ever do they care for Philippine families who need to send items to their loved ones and their children...

August 23, [protected] Is the 1st tracking number given to me, this is supposedly door to door delivery with 305php delivery fee. I tracked it and saw it will be delivered within the day. Waited for 2 days, no delivery happened. Then tried tracking it again and adv me to call LBC for some issues. I googled the contact number in Lipa, no one answered. I tried messaging LBC thru Facebook messenger, no reply. Until it was delivered back to the seller. The seller advised me that according to LBC, the reason why it wasnt delivered is because they were not anle to contact me and no one is at home which is very impossible to happen. No one called me, and I am always in the house. Then September 11 another tracking number, [protected] then I received a call today from LBC that it will be delivered today but need to pay 605php! Is it my fault that it wasnt delivered to me the first time you tried to deliver the parcel to me? I need the refund please!

In June this year, I shipped 5 large balikbayan boxes here in San Diego, California bound for Manila, Muntinlupa City in particular. The cargo was received on September 7, 2021 by the consignee. I let her open the boxes just yesterday and discovered that all the 25 lbs and 15lbs Rice as well as assorted canned goods were missing. The tracking numbers of the cargo I am referring are:[protected], [protected], [protected], [protected] & [protected]. I don't have a picture of the boxes yet and the complete list of items missing.

Apolo Estrada, [protected]@yahoo.com

I would like to complain the branch at sm san lazaro wherein the services are very poor. The customer service is very bad. With all my visits here, I didn't have any good experience at all. I hope the management would do something about the service here and the staff as well.
First, they didn't inform the customers that we would need to buy our own bubble wraps whenever the staff deem it necessary. Secondly, their queueing system sucks. The machine supposedly told us that we would receive a text once it would be our turn, yet we didn't get any. And yet it's our fault that they already were in cut-off for that day? But we didn't get any text so we just waited in vain.
The staff here are very unprofessional, no good customer treatment as well. Totally not worth the visit if only we had a choice.

[protected] this is my tracking number, why my item always unforessen event. Pls deliver my item as soos as possible. Please tell your delibery man to contact us or txt. Lbc always sending me a message that my item is ready for delivery the said day, im waiting that day but no lbc courier has come.. I need my parcel as soon as possible. Please check my tracking number and resolve is as soon as possible

Hi I'm Ronalyn Flores, LBC automatically send message upon the delivery of my parcel on the said day. however I did not receive any parcel from LBC, I thought it was due to typhoon but upon tracking it indicates that it has been successfully delivered even though I don't receive anything. I am so worried since these are some important documents from my work. I also call to the customer service and they advise me they will request retrieve however there's no update yet. They just get my contact number.

Here's the tracking number: [protected] for your reference, my address is 531 Purok 4 CaMp Vicente Lim Mayapa, Calamba Laguna

Hope you can help me ASAP

Parcel was picked up on the scheduled date august 31, 2021. Delivery took too long, no updates today is september 10, 2021. Parcel is from cavite to be delivered at laguna only. No updates. No calls. No messages about the parcel.