LBC Express
Reviews and Complaints

Hello po! bakit hindi po dumating ang delivery ko nang credit card ko from BPI.. tpos s pg track ko bumalik uli s courier.. bakit po? The BPI text me in my contact number with this one. (Know where your credit card is! You can now monitor the status of your BPI card delivery directly thru the LBC website at www.lbcexpress.com. Simply log in your LBC Tracking number [protected] and you will instantly be informed of the delivery status of your card. For further inquiries, please feel free to call BPI Phonebanking at [protected] or toll-free at [protected]. Thank you.) Then I tracked it but unfortunately last Oct 8, 2021 they said that my package has returned to the courier. then I call the hotline no answer my call.

i complaint the service the incharge name, mel quisedec tabiliran from dipolog city he make my LBCpesopay .ill mistake send money instead 370pesos i give 300pesos in that day, im apologize to any change, he call to main office to advice.the comversation he said its ok u put 70pesos more and come back monday .when im come back is not on duty, one incharge she said is not acceptable, in that time suppost to be to avoid and any changes.in that day ill give the information everything.i lost my money and ill make another transaction.

Date of Incident:Oct. 8, 2021
Laptop was received by the of the Consignee Representative dated
October 8, 2021
The items are complete and packed but the laptop have physical damage Cracked as shown in the picture below.

Additional Information:
Shipper: Jude B. Sodusta
52 Dele cerna St. Daop Palad 201 Pasay City
[protected]

Official Receipt Attached:

In line with this, may i request for a refund as stated on the LBC Express Cargo Terms and Condition.

How can i cancel my delivery parcel on lbc please help

I would like to file a complain against LBC employees in Sariaya Quezon Province. At 3:20 PM, October 08, 2021, I entered the LBC outlet to get my package and the employees insisted that I need.to.wear a faceshield, however, they themselves do not wear faceshields. It is not fair.

I.hope this complain will be given action as soon possible.

Thank you.

Lbc abreeza mall davao city. Walang kwentang service! october 6, 2021 4:00pm. Napaka rude noong babaeng na assign doon. Hindi nila tinatanggap yung tin id ko kasi bawal daw. Last time naman noong nagclaim ako ng parcel, nakuha ko naman. Sabi pa noong babae baka for consedration lang yon last time, kung for consideration lang yon sana naman sinabi nila na for consideration lang para hindi ko na maipresent yung di ko. I will not used your service again. NAKAKAFRUSTRATE LANG!

Complain ko lng po Yung staff ninyo sa may recto branch. Ang rude makitungo sa mga clients. Pag Wala syang ipapalit sa perang binayad na buo Yung client ang uutusan nya mag palit sa labas. Tapos after magawa ang resibo binigay nya na agad ang copy na hindi pa napipirmahan Yung both customer at merchant copy. Then Alam ko pipirma din ang client sa parcel. Pero hindi nya na pinapirma. Matagal na ako magpapadala sa branch na yan at matagal ko na din napansin Yung Ganyan pakikitungo ng ibang staff sa client.

Upon receiving my parcel at LBC CENTRO PACITA SAN PEDRO LAGUNA the suppose to be item inside is missing. It shipped from LBC EXPRESS INC. Unit gf-c shapire residences 2nd ave. Corner jist fort bonifacio city taguig... its almost a mo. Can u help me to my problem. Please help me caught those kind of person and the one responsible for that matter because it my ruin the company credibility.

It's a door to door delivery but the rider is not familiar with the address. Im not at home when he contacted me, that's why we made an agreement to meet in Gaisano Country Mall. He made multiple calls but I am driving and unable to pull over nor stop. Seconds gap I texted him that im in the meeting place but I never received any response from him! Worst Delivery Ever. Horrible Experience. Imagine im doing a favor, i will be the one to meet him since he doesnt know the place. Worst Service!

Im complaining about the bb box that i sent to Ilocos Norte invoice no. [protected], .. the said box was damage and most of the items in ghe box are missing, can goods were also damage:..
attached are the pictures of the box, ..

I just want to write a complain for this. I am one of your valued customer who always trust your service. It is just happen when one product milkca was delivered by my friend as a sender. Form novaliches to kawit cavite 09/27/2021 date of transaction and it should be here on 9/29/21 or less than that day. I went to NOVELETA branch and they said items going to be send my a rider because i track it on 09/28/2021 will be send to me in that day. ..transaction is door to door. NOw the rider call me at 6:19pm sabi nya deliver nya daw po ang item the next day nalng ng 29 pero i am waiting po again nong 29 wala na po d na dumating ang item nalaman ko nalng po naibalik na po sa friend ko po ang item.. bakit ganon po nangyayari sa service po nila nakaka disappointed lang po kasi need ng client ko ang vit kasi alis na sya ng 28 ng hapon sana if nadeliver po sakin right that 28th day sana napadala ko pa po sa client ko. Ito po ang number ng rider na tumawag po sa akin. [protected] ...sabi daw d ako nakontak or refused ko daw ang item ano yon making up stories po! ...d pwedi po yon dapat po u take an action sa ganitong ginagawa po ng tao nyo...sana po mabigyan pansin ang aking complain kasi lam ko d lang po nangyayari sakin to nangyayari din po sa iba, , ,

I've been sending documents last July and august with LBC as the courier, the same receiver and the same address. The 4th delivery was tagged as incomplete address
I've been asking lbc how come it was tagged in the system as incomplete address since i've been sending documents with the same receiver and the same address several times already. The last 3 delivery was successfully delivered door to door. How come the 4th delivery was incomplete address? Just let us know if the delivery team is tired of doing their job. I my self is also a frontliner however this is causing me so much of inconvenience since the documents i sent are for urgent processing.
Please give me a proper endorsement and prompt solution since clearly its not my fault if the delivery team are tired to do their jobs for delivery.

Good day. I would like to share my experience with your staff named RODERICK DISONGLO of LBC CAPINPIN ST, Biñan Laguna.
Incident happened this morning, October 1, around past 10am.
I was about to claim my purchase, and as part of requirement is to present an ID. I presented my TIN ID, my attention was called by RODERICK and said with sarcastic tone "wala na ba kayong IBANG ID, hindi ho kami tumatanggap ng TIN ID, at saka iba na ho mukha nyo dto ID NYO., I told him, kasi yang ID ko nyan e, simula ng nag work ako yan na ang TIN ko syempre luma na picture.
He answered again with the same tone of of sarcastic way, E hindi ho nga kmi natanggap ng TIN ID. So answered back again and told him, e D Sana nagpost kayo dyan ng list ng ID pag nag claim. Saka bakit ganyan ka, galit k agad, e d ba customer mo kami bkit galit ka. Saka hindi ko naman alam na d pala pde ang Tin.
He answered again, hindi ko ako galit kayo nga ang high blood e. Saka alam ko ho na customer kayo, kaya nga ho depende s customer.
I told him, bakit ako mahighblood e pinipilit mo na d pde TIN ID, saka ikaw ang nanggiil e. Meron ako dto picture ng SSS I'd ko, so I showed my sss Id, he told me, huwag mong iduldol sa akin ang Id nyo, , I told hi. Hindi ko dinuduldol ang Id pinapa kita ko syo, kung yan ay dinuldol kos syo e baka matamaan ang mukha mo.
He answered again, e sinisira nyo ang plastic namin kaduldol nyo ng Id nyo e.
If you will notice our conversation never stop. When I answered he answered back. You have cctv in your branch right? kindly review it check if dinuldol ko s mukha nya yung ID ko.
Is this the right customer service attitude?
Mam/Sir I am 57years old retired employee with previous position of Director of Operations, previous HR supervisor, with broad knowledge on customer service training. Is this the way LBC staff are trained?
I am willing to conduct customer service training with you for FREE, for you to avoid this kind of incident.
I hope you will take action, investigation and feedback on this.
Looking forward for your immediate action.

Thank you
CONCEPCION ARZOLA ONOFRE
[protected]
[protected]@gmail.com

[protected]- Jewelry parcel was tracked as would be delivered on the 28th of September, 2021 but LBC failed to deliver. It was then tagged as "Shipment is with a concern. Please get in touch with our official customer channels." When I called, they told me the delivery rider tagged it as 'Unknown Consignee'. I waited all day, no one came and no one called, nor texted me, so it's impossible that this guy didn't find my house. I also had numerous parcels delivered to the same address and this is the first time that LBC failed to deliver. Come next day, still no answer whether my parcel will be delivered or not. Now it's already the 30th and I just remembered I have another parcel but it was a COD ([protected]), it was pretty much the same that there's no movement from the Lipa warehouse so I strongly believe that something is wrong with their dispatch team. I called numerous times on their hotline, asking if I can get the delivery rider's name and contact number but they told me they have no access to it. I asked if they can tell me if there's really an active dispatch team in the area but still the same, "they have no access to it". I asked if they could see real time where the parcels are, they said it should be in the warehouse, but I am worried since there's no assurance that it is really there. Now I won't be home for a couple of days so if in case they will deliver it tomorrow, nobody will receive, and it'll be another waiting game for me, or worse, it will be back to its origin.

1 of 36 boxes that arrived in my office Sep 27, 2021 at 1355 hours with tracking # [protected] was already open and 2 boxes of Facemasks are gone. Mr. Jeffrey Paguidopon, Coordinator of Air Freight Operations sent emails, but after I complained, informing the said problem to other departments in LBC. The latter said it is the "Distributions Dep't" under Mr. John Luang, who should have reports after they received stuffs from RORO NBQ5637. Mr. John also said it was someone else, someone else whose mother was infected with covid, and might undergo quarantine. Already had talked with Mr. Paul, Mr.Ali, Mr. Jeffrey, Mr. John..I dont know anymore..I would rather visit your office to formally file complaints/charges.

I would like to complain against the agent I talked to today at in your branch in Candelaria, Quezon. He is Alessandro Delgado and gave a very unfair treatment earlier. I came inside the branch and then followed by another lady. But instead of assisting me, she first attended to the other lady who came after me just because he knew her. And I waited for for another 15mins even though he knew I came first before the girl he was assisting. The girl even said, "Ay nauna si Ate." But still he assisted the other lady first. I told him before I leave that next time treat people fairly in the branch. He did not even apologize. It was frustrating and very unfair.

Not only is this rider today in Lipa City, Batangas not very pleasant, if not rude, he also might have taken your services and reputation centuries back. He not only did not attempt to deliver door to door (which is specifically indicated in the box) he told me their vehicle will not fit in our street so I had to go to the highway (BTW, I saw their vehicle and it will fit in our street jeez), he also commented when he asked where am I that "ah kayo yung mataba, kita ko na kayo!" Who gave your riders the right to comment about a person's weight or appearance? Does he know what I am going through with this? I was the only person there and instead could have asked if I'm wearing this color or whatnot. This is all wrong and I will not let this pass. Seriously. As much as I respect delivery riders (and many who had serviced us are very well mannered), no one has the right to make someone feel degraded or uncomfortable. He never even spoke to me personally because it's the other person with him who crossed the street and hand in my package. I will wait until someone contact me thru email maryasera. g. [protected]@gmail.com ASAP. I will have all your reviews bombarded with this issue should no one resolve this.

My parcel was returned to the shipper. The delivery guy did not respond on my messages during the delivery schedule for my instructions because lbc delivered it during may day off. The shipper is not responding anymore. I already paid for the parcel, if LBC will return the parcel, i will have no chance of claiming my paid parcel.

Parcel: Jewelry gold
Transaction date is sept 21
Pick up date is sept. 23
I checked my tracking no. It says received in the internal mail- Pending. Now its sept 26 and its still there. I dont know why it taking so long at their hub. They say within metro manila will take only 1-2days. Its been almost a week now. I paid the returning fee and keeps updating lbc kapasigan branch, they just said, for retrieval already but in the tracking its still pending.
My business keep delaying because of this.I'm very disappointed with your service.
Please do something about this and take immediate action.

LBC, napaka nyo mag deliver lagi nyo binabalik sa central hub kasi tama naman ung address sasabihin nyo hindi makita.. Napaka tamad lang talaga mag deliver ng mga tao nyo.. Mga feeling entitled..