LBC Express
Reviews and Complaints

my auntie from minisota USA last june, until now the package is still not delivered...what is the problem with your company..
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My name is, Aila Marie Lopera I canot track my package. This is the tracking number [protected] the receipt have a note accepted after cut off. What it means? Please check and update it!

When i opened the package it just 2 box and one box has only one ring the other hox has none i was wondering if maybe the shipper has scammed me because he dont answer my call

Wala naman palang pondo ang lbc ibaan batangas branch.. Today.. Around 1:50pm may eclaim sana aking pera para sa ibinenta kong item thru online.. Worth 6155.00 pero ang unang sagot ng kahera ay wala daw silang pondo
Dumating naman ang isang kasma nya.. Sagot nya ay may pera sila pero para un sa nagpareserve pa kahapon.
Ano un? Laking company ng lbc.. Walang pera?

I have package sent thru LBC UAE last August 5, 2021. I was told that it would only be with 60 days or 2 months for it to arrived in Cebu City, Philippines but it is now more than 60 days and it have not delivered yet, I checked your LBC tracking and it arrived in China last Oct. 14, 2021 and where will go from there since it is already October 28, 2021. Is your 60 days actually 120 days?
Please give me a valid reason why this happened, probably the content of the box could have already been damaged. The tracking number of my package is [protected].

September 15, 2021
I went to LBC Maharlika Tacloban branch to have my item shipped.

September 22, 2021
The recipient received a call from LBC, saying that the courier was on his way. It did not arrive that day.

September 23, 2021
The recipient called the number that called her on September 22, and she was told that the item was already with the courier, and on his way. It still did not arrive that day.

September 28, 2021
I asked the recipient if she has received the item; she still hasn't received the item.

October 4, 2021
I called LBC customer service. I asked if my item got lost because it has been 3 weeks, and still no delivery; the agent told me that they were just short on delivery guys because of the pandemic, and my item did not get lost. The agent also told me that he will process my item, and to keep mine and the recipient's lines open.

October 18, 2021
I asked the recipient if she has received the item; she still hasn't.

October 26, 2021
The recipient said that she already knows the whereabouts of my item. She was told that my item's courier got into an accident and died, and all the items that he was carrying got lost and could not be traced. She was also told that I should just mail the item again, in care of Charis Mark T. Igot.

Lazy employee, always saying that the package not yet arrive but i trace the parcel it comes from the warehouse that i ve been asking to claim🤒

To whom it may concern:

I would like to file a complaint against a certain Marty Hernandez, team head at Stop&Shop Sta. Mesa, Manila. This Marty Hernandez was the ex-husband of my tita, he was caught having an affair with another employee named Aubrey Pangilinan and had a child with the said employee. I know this is a marital problem however this Marty Hernandez sent threats to me and my family because we were at the scene when my tita confronted both of them. I filed a blotter at our barangay regarding this matter because he threaten to hurt me at anytime we cross paths at ang place, he also cursed my son which is not acceptable at all. I have proofs of his "paninirang puri" and threats, I also have an evedince where he confirmed that he and Aubrey Pangilinan is having an affair.

Please investigate on this matter and provide proper sanctions.

Feel free to contact me if you need more information.

2 days ko na pong inaantay yung parcel, 3-4 ang sabi ng lbc sa libtong tagudin ilocos sur. So daoat po nung tuesday pa siya nandito. Tinrack ko po yung parcel sabi closed dw yung bahay pero wala naman nag aattempt na mag deliver kahit call or message. I really needed that parcel. Hope you understand

This guy, give the package in a rude way.He even told me that how can I be able to see your house here.Take note!Our house is just few blocks away from the main road.Just 9th house, I even told him that we have our store.I understand we are experiencing a lot of dramas specially in the midst of pandemic.But this is not the right way to vent it out.I am also in customer service industry.And I do respect a lot of people not base on what their job is but because that is how I am raised.

Branch: Centromall, Pulo, Cabuyao Laguna
Issue: unable to receive money transfer and unprofessional rep.

After i was told system was down, i commented "if this was an emergency, my loved one is dead already" w/c is not directed to her but the situation. The rep called me back, got angry, was told not to say that, not going to apologize coz it was not her fault. I said "that comment is not directed to you, its not personal. if you were in my shoes, wouldnt you get angry?"

Its not my obligation to take care of your employees feelings not to get hurt. But its your employees tasks is to represent the company in a good light and be apologetic for any of the companies incompetencies.

FYI, i left my baby to my senior citizen mother to get the money for my mothers medicine, milk, diapers and food.

i have a documents sent from philippines to Tunisia, Those documents so important for me and my wife, we need them to do wedding in tunisia,
This service is so slow, we will not make it in time at this rate
Now it's been 5 days the package still in philippines.

i hope they do their job in time,
i tried to reach company support but no reaction,
seeing the old comments and feedbacks make feel stressed and unlucky

Their employees requires all customers whether you have cellular phone or not, to have a scan of QR code for safety protocol/ contact tracing purposes. Also they require customer to wear face shield but in their behalf, they don't have faceshield. All of the employees have their own pocies and guidelines.

Please let me know regarding my last box.. I've sent 4 boxes from Sharjah UAE last August 12. 2021 the 3 boxes already received but 1 box left still no sign of delivering... here's the transaction# [protected]...I've sending boxes from lbc 10 years and this is my first time encounter like this..hope you can solve this problem...hoping for your kind consideration...

Pa soyoo lbc jusme tomawag nmn ka u my # nmn nklgay sa parcel Ang ttamad NYO khit metro mNila d NYO parin mgaw Ang maayus ung dinideliver NYO binabalik NYO pa sa sender nnka desapoint ka u sobra deliver nyo poh ung parcel ko PSA un kailngn n kailngn un pero d NYO dinideliver Ng maayus

Oct. 2 nasa lbc ph1 bagong silang branch na yung parcel ko wala man lang pagcontact sakin..hanggang sa nalaman ko nalang na bumalik na sa internal mail dispatch...npakatamad ng rider nyo...pwede nman ako tawagan alam nyong walang nka indicate na house no. Kc sa squatter lang kmi nkatira dapat nagtxt kayo to inform me na may parcel ako...

Recipient saw a small hole in the box. Some of the food stuff was gone, 1 small package of chocolate, 2 small packages of peas.
Apparently somewhere along transit to recipient, rats had gotten into the box and eaten some of the food.

shipper: ORTEGA, FERNANDO
consignee: TAN, ELEN V.
Cargo N-Pack Small shipment
- shipment was accepted at MAYON on October 8, 2021

October 12, 2021 i left home at 1:00 pm to accompany and attend the court hearing of my niece in Mandaue trial court. I arrived home around 8:00pm already. In the midnight before I slept i tried checking and there I saw the tracking record and confirmation that it was DELIVERED to me 10/12/2021. This morning I asked our compound if there was any delivery made yesterday for me - NONE. Although it is very unusual that they will say DELIVERED without even texting me or calling me re: delivery of LBC on the way. They even texted confirmation to the shipper at 4:20pm yesterday that item has been delivered to me? REally? To whom? Can your personnel show proof of who received it?

I did all means to contact your support number, hotline #, local LBC numbers here in Cebu/Liloan (the one who usually delivers to me if I have LBC delivery) unfortunately cannot contact your teams. I sent an email earlier too to your customercare email on my claim but no idea if that can be read as well. That's why I reached out to my shipper and asked for her assistance to reach out to LBC and be heard.

The total cost of my item is Php1, 085 including shipment. So why on earth will I not be able to receive such item?

I would appreciate if you can trace this shipment for me and give me resolution where is my shipment now?
I can be contacted on this number : [protected] (Elen Tan)

I complaint normalah marabong at lbc raon quaipo branch, because she frightened me na hindi daw pwedeng isauli ang request kong money back refund, kapatid niya pala ang seller. I already back the product in the lbc navotas because of defective item and its already for pickup, but she is the one who contact me na hindi pwedeng igrant ang request ko sila dapat ang masusunod. She defend her sister .her sister is scammer because she cannot communicate me and she block me thru messnger . Ms marabong is the one who communicate na dapat hnd siya nakikialam ksi hindi siya nagbusiness nun kapatid niya...

I hope you have doing regarding this matter

Thank you,
Claire

The parcel sent to me by JRN Enterprise from Davao City with Reference #[protected] last October 06, 2021 was released to an unauthorized person whom I don't even know. Nobody even tried to contact me or get in touch with me to verify or confirm if the parcel could be received by that person. Nobody was in our house that day because of an emergency family matter that we need to attend to.