LBC Express
Reviews and Complaints

Your presenter talks about totalitarianism saying he is not antivaxer. What is the purpose of this broadcast?
People are dying of Covid and vaccination is going to prevent further death.
All major vaccines are obligatory. Why not Covid one?
There are many just causes which can make people fight for personal liberty. This is not the right one.
LBC is telling people to disobey now. Is this reasonable?
I would say it is totally irresponsible to broadcast this programme.

This is my 2nd transaction in your branch at SM Lananag Premiere, Davao City, and your staff who assisted me was Mr. Rommel Ramirez (based on the receipt).

Just today, I never got a good customer service from this person. He was in a hurry. He asked me the PHONR NUMBER of the person I am sending tghe docs, but I replied I only got the telephone number in the office, and he just kept on saying, "BAWAL NA YAN SIR, KAILANGAN ANG PHONE NUMBER", (wala kc akong phone number sa padadalhan ko kasi sa office naman yun). Then he said, "YUNG NUMBER MO NALANG GAMITIN KO". I just said "OKAY". Thne he continued. Suddenly after, he threw the receipt in front of me, (the receipt for signing) he never even said to sign the receipt, he just threw it. Nabastosan lng ako. I assume he really wanted the transaction to be done quickly, because after I signed the receipt, he got his phone real quick, as no one was next in line after me.

I hope you will call his attention. Some people like him continue to be rude on their clients without management knowing. This might be isolated, but I used to work as a customer service rep. There must be some other appropriate way to assist your clients.

On 11/10, I sent a remittance to a person in QC. It was done thru your online portal and shows as ready for pickup. It is now 8 days later and funds not delivered. Recipient is told no funds sent. I have called LBC 800 number 2 x and verified funds are available. Now for 2 more days, they claim to be offline. I do not believe any banking service should be offline for 48 hrs and you are fraudulently withholding my funds that were sent for an emergency . This is the 2nd time I have had this issue with LBC in QC-you are illegally withholding money for the sake of personal gain at the expense of your customers. I send money to Iloilo and Guimaras every month without problems but this office in QC continues to operate without oversight. I have already filed a complaint with the US FCC and Philippine Dept of Finance and await an answer. I have tried using your Facebook account but it does not allow private messages which is another example of fraudulent activity. How can you discuss a transaction on your public boards?

They offer worldwide Delivery but they have limited ODZ. They should inform the Sender ahead of time for them to be aware and choose other courier that could deliver the package to the said address.

Good Day Ma'am and Sir! I would like to complain about the bad wrappings of my product which is my laptop.. the bubble wrap isn't secured enough and the box was too big. So there is a tendency that the item was damaged during shipment. As I received it for the first time, I tried to charge my laptop but it wasn't working. I tried to get it fixed by some professionals but he said that ‘maybe it was broken due to shipment... my sister already complains in manila where she it.. but the lady said it was impossible that it was broken because she did it many times it was her first time that she receives a complaint about her work. I WANT A FULL REFUND ..

Clavel TEJANO

BRGY. LANAO BONTOC SOUTHERN LEYTE

My gmail is .. [protected]@gmail.com

Every time I go to LBC Vermont location I always get horrible attitude fro theses ladies. One of them is Minerva Capistrano and other one I don't know her name but she is older one with glasses on. They always give me bad looks and all. And always taking their time to get things done. Mis handling the package right in front of me. 126 North Vermont ave. Office number 17.

I am an expatriate from Kuala Lumpur, Malaysia and I was aghast with your call center agent's lack of courtesy.

ANG BABASTOS NYO SA HOTLINE! How can you even provide this number [protected] when your agents do not even want to assist us?

I have been following up the status of the delivery of my balikbayan box from KL to Sta Rosa, Laguna today, 17 Nov at 750am and spoke with Revo.

I was informed that the new lead time is 47 days instead of 27 days which is stated in your website. I told Revo that you should be updating the website because we are being kept in the dark and assuming that it's still 27 days.

Revo told me that he will disconnect the call and put the phone down just like that, despite my request not to.

GANYAN BA KAYO KABASTOS, LBC EXPRESS INC.? Is this how you treat your paying customers? This is the second balikbayan box that I am sending this year and will NEVER use your service again because of your terrible customer service.

I called back and spoke with Cherry. Please have your supervisor, Ms. Myrna to call me back today regarding this complaint. Thank you.

Im complaining about the place or branch they want my husband to pick up the package, we lived in tuy batangas, but the branch on antipolo say that we should pick up it on sm city batangas, its too far on our place,

So my parcel is from Davao city and unfortunately after a few days of waiting in Maramag Bukidnon my parcel arrived at a different branch which is kibawe bukidnon. I hope there is some action regarding this. I was waiting for this parcel and it is a order from a customer but my customer has been dismayed for the time i promise to deliver the watch and havent been able to deliver it .

It says on the tracking page it will be delivered within the day but nothing came. You should text your customers if its not arriving because ive waited for it and did nothing the whole day.

Ticket number: [protected]
Hey guess what mga motherfucker feeling privileged remittance company! I went back to few of your branches now kasi kakakuha ko lang ng bagong id na nirerequire nyong mga putangina kayo. And you know what kung anong issue nyo this time? Off-line daw ang system updating daw ng mga pitang ina nyo! And they told me to come back after lunch! This is getting really ridiculous your service was a crap this is worth posting in all social media grabe ang aberya ng company nyo mga hinayupak kayo if only I have other way to claim my money from lazada na mga hayop kayo! I will never use your service pweeeee magsara na kayong mga hayop kayo! All your branches in pasig are crappp mga walang kwenta!

Just want to complain about the staff here in lbc narra in macapili bldg osmena corner rizal ave. Your staff are rude especially the two men, mr. Dela cruz, the guy is tall and has mole under his nose. And the rude and arrogant butch dayrit. They refused to deliver my package because they said they dont deliver in our place, but I know that they can deliver package in our place. They are just lazy to deliver it.. When I came to their office I saw the riders and and saw them are just sitting, doing nothing. When I claimed my package the tall guy who has a mole under his nose asked me, are you the woman who complained earlier? Like omg. He dont even know how to speak with his customer in a nice way?, I was complaining and asking why they dont want to deliver my package in my house? Especially im expecting it to delivered in my house since it was marked as deliver in the house and not pick up in their office.. So rude and arrogant person.. They dont know how to speak to their customer well and they are trying to argue with me, so rude and arrogant staff and they think that im just a kid thats why they didn't respect me. I want an action of this matter so they can learn how to handle customer well and respect people.

I haven't received anything from tracking number: [protected]. I have been waiting for the last couple of days however, no one arrived. I only stay at home waiting for the documents. When I checked the online tracking, it already says that:

" Mon, 08 November 2021
Shipment is with a concern. Please get in touch with our official customer channels. "

Please make sure that your delivery staff are working well. I have been waiting for these documents since last month. I have been having this same concern for the last packages that goes through your service. It appears that nothing has changed. Please make an immediate action with regards to this concern.

Hello LBC customer service.

My name is Yehoshua Drilon, phone number: 09304916087

I'm here to file a complaint. I bought a vintage Nikon lens online through a verified seller, Edward Ashley Arcilla [protected]) from the instagram store @filmstuff.ph. But when the package arrived, I opened it and there was nothing inside it but bubble wrap!

The waybill number of the package is 32000002240160.

I have complained to the seller about this issue and he has replied to me fairly quickly. He double checked to make sure there was no mistake on their part, but he assured me that they really did send the camera lens as intended. He also told me he will speak with LBC about this issue, as well.

As I have bought other camera gear from his shop before, I know that it wasn't a scam, nor was it a mistake on the store's part. The seller also assured me that he declared the value of the product (3, 500 pesos) and that it was officially insured. So, knowing all these factors, I have concluded that it might have been a problem with the delivery service itself.

Though the box of the package is intact and the seal or tape of the box didn't seem to look like it was tampered with from the outside, however I want to double check with LBC anyway if it was possible that it could have been stolen while on the way? Perhaps by someone working there?

I do not want to ask for a refund, I simply want to get the lens back into my possession if possible. So, if you could, please kindly look into it? If not plausible, I will demand a full refund for the inconvenience. If proven that the item in the package was indeed stolen, I find that it's despicable. For the company's security and system to be subpar or mediocre for the customer's need. This is the first time for me that this has happened.

Please reply through this email when you can: [protected]@gmail.com

Also, this is a Google Drive link for the photographs and video proof for inspection. Please kindly just copy and paste it to a search engine and the contents will be shown there:

https://drive.google.com/drive/folders/1YREoFNi719eWVcMKwe1if1Wz46ByFN2g?usp=sharing

Thanks,

Yehoshua

Last October 31, 2021, i did a transaction in nepo mall branch pampanga a set of documents sealed in a hard envelope to zamboanga city branch. It took 6 days for delivery and when it arrived, the receiver noticed that those documents were crumpled as uploaded in your photo option and it was very disappointing. FYI, These documents are about to be processed in PRC government branch and those "same" papers will be sent to CGFNS, UNITED STATES OF AMERICA. Do you think, its decent to send these papers to other country due to your reckless delivery? Please be considerate

My name is Lorez Joy Cabral and I am complaining about the rude behavior of one of your staff assigned in lbc branch caloocan named Ma. Joanna Cruz. I am talking nicely to her but she acted rude by speaking with high tone and she also drop my money and receipt without respect. I also ask her if she is angry but i do not receive any apologies or any comment about her being rude to me. Another is that she also called me "ate" like we are out of her working hours. She should be a professional with her actions even in calling customers as "ma'am or miss" not "ate" I want an action regarding this matter asap. This kind of staff behavior may affect your company.

Hi, I would like to know if there is someone available to talk to for my concern?
I've sent a documents to someone and addressed it and to be pick up at your Marawi branch but instead of dropping it in Marawi branch, it was dropped at Iligan branch which is so far from the receiver. Those are very important documents and needed ASAP.
The Iligan branch already texted us that they've received the parcel and it was picked up by someone which was not the receiver and I contacted the receiver that they haven't picked up the parcel yet due to its very far from their location.. I wonder who pick that up. Can You please contact me. because this is an urgent matter.

And then this afternoon lbc plaridel branch called me and ang sbi may nag received dw na babae ang pangalan ay c diana abdul gapor. Nung tinawagan nmin c (receiver) wla sya kilala diana abdul gapor at wala sya inuutusan kunin. Saka paano nakuha ung parcel ng wla nmn binibigay na authorization letter ang receiver sa babae n yan. Ano ipinakita katibayan para ibigay ng staff ng iligan ung parcel s tao n yan? Saka hndi pa alam ng receiver ung tracking no.dhil hindi pa naittxt nung sender nung time na un ung tracking no..paano nila pinareceived un sa babae. Ano ang proof na pinakita nung babae pra mairelease ung parcel s hindi nkapangalan sknya.

Pls. Do something para makabalik samin ung documents n yun. Urgent pa nman un iniintay na un ng Judge.

P.S
Here the tracking no. [protected]
Please contact me to this no. [protected]/[protected]

Naka schedule kami ng Pick-up ng Box Nov. 2, 2021 at standby daw kami ng 9am-6pm at 3pm-8pm. Pero walang dumating at wala rin abiso na hindi na pala darating! Naubos ang oras namin kaka antay pero BINASTOS lang kami ng mga taga LBC! Nagpa schedule kami ng maaga hoping makukuha yung box sa desired date then wala kaming napala. Paki ayos naman ang serbisyo nyo! Sabi nyo leading Courier kayo sa Pinas pero napaka walang kwenta ng serbisyo nyo at di nyo pinapahalagahan oras ng client nyo!

Yung box na pinadala kopo sa Pilipinas maayos naman na pinik up dto sa Malaysia pero pagdating na sa amin sa Pilipinas may butas po sa gilid at nilagyan nila ng tape.pagbukas po ng kamag anak ko sa box sabi nila wla nman dw mga luncheon meat at sardines..pati mga shampoo at stufftoys!
Bakit po ganun wla silang tinira sa mga groceries na nilagay ko sa box.

LBC will take your money and confirm COD but when the parcel arrives at the delivery hub, they will not contact the recipient and will not deliver, saying the area is not serviceable even though other couriers can go there freely. They don't ask the customer where they can pickup the item. They will just return the item to the sender. WHAT A WASTE OF TIME AND MONEY! Their email customer service is useless. They'll apologize and not do anything, just tell you to ask help from the origin branch. Branch will then email the receiving branch. EMAIL! CSR COULD HAVE DONE THAT INSTEAD OF MAKING US TRAVEL ALL THE WAY TO THE BRANCH! In the end, you paid shipping fee for nothing! When you call [protected] to provide instructions, someone will pickup and say the line is choppy even if it's clear and then hang up. LBC's customer service is incompetent and lazy, just like their delivery crew! LBC IS A $#*!ING SCAM!