LBC Express
Reviews and Complaints

Hi LBC team,

I am writing a formal complaint to your staff at the Alimall branch.

I have sent money to my wife in the Philippines from Canada through a remittance agent. My wife claimed the money today Jan. 15, 2022, 1 PM at the Alimall branch at LGF and 4th floor. The staff at LGF cannot find the remittance name on the system and said that she did not encounter the remittance name and continued searching. My wife is a regular customer and monthly receives money from the same branch but every time my wife encounters the same problem. The staff found the remittance name for my wife but the name format is reversed. Instead of the last name, the system writes her first name and the last name is at the first name. My wife even has an LBC card/no. to verify she is the person in the system. The lady staff is too lazy and said that the system is not accepting it and recommended requesting Canada remittance to change the name and there is no other way. This is unacceptable. The staff also said she had worked in the same branch for a long time in the same branch yet she did not know the system. My wife went to the 4th floor, the same thing happened as the lady staff at the 4th floor asked the situation of my wife from the staff at the LGF why she transferred to the 4th floor, then refused to entertain my wife. Then my wife went to another branch at the 20th Ave. Metrolane branch and was able to receive the money without any issues. Kindly train your staff to properly handle the customer, this is annoying that LBC staff is facing people yet do not know how the system works and learn the policies.

[protected]

I want to inform all of you that's a lie! No one even contacted me to let me know that my parcel is out for delivery. How can your delivery men tag me as moved to a new address when I didn't even change my address?

I've been waiting for that parcel long enough! That's already paid!

You need to check on your delivery men! They're too lazy to deliver the packages and what they do is tag the package incorrectly just for them to put a reason!

I want that parcel to be delivered as soon as possible!

My contact number is [protected] and I'm still living on the same address and I never changed location Rose St., Kasilak, 76-A, Bucana, Davao City.

I hope everything is clear to all of you!

I am writing to complain! I was so pissed! Until now I didn't receive my parcel yet! It's been 12 days now! The item inside is a gadget and I'm very worried that it might be drained and will affect the battery health. Common lbc! Grow up! Poor customer service. Sucks! Remove the word express cos you don't deserve it. My patience level 👎👎

I can't track may parcel. Can you please help me?

Good morning ako Si Zaldy Nicdao, nagpadala ako noong September 2021 Ng dalawang large Box at ung isang box nakarating na Sa Olongapo city Pero ung Isa pa box Hindi pa dumarating at tinawag kuna Sa lbc management ang sabi hahanapin daw Pero hanggang ngayon Hindi pa dumarating..Sana naman Makita ninyo Kasi may mga inportante papeles iyon..salamat

Lbc! your dipolog branch in the philippines accepted a package knowing that the port was damaged due to the typhoon odette and now the package was stucked in dipolog for almost 17 days and when we tracked it through your online portal it is still in dipolog distribution team since december 21, 2021. 🤬🤬🤬🤬 they shouldn't have accepted the package knowing that the port was not available ! wtf! tracking #[protected].

Tracking Number [protected] - been In Manila warehouse for More than 2 weeks. We were promised that this will be delivered before Christmas.

The destination is Occidental Mindoro. Can we have an update when this Box will be delivered?

I tracked my box it's said that it's in the warehouse but it's already more than a week still I didn't receive it. Before only 3 days I received it already iwant to have it before Christmas day it's only 5 days away I dont know what's going on with this lbc express they are not capable of giving customers satisfaction I want to hear soon from them

All my Christmas gift for my family is In That box and now they are expecting to receive my package before Christmas.I'm very disappointed that my family will celebrating Christmas without their gifts and also some of stuff in my package are food where they will used for Christmas dinner.I am able to get any compensation for not delivering my package?

I want to complain Mr. E. Erivera, he is so rude to me. He even want to collect 500+ for medium box of lbc. He doesn't know how to communicate well. He also rudely ask my cousin to change the money I gave because he doesn't have a change. He is so rude. Please I want an action about this. I don't want another customer to experience what I experienced. I send a lot of stuff using lbc but today, I felt disappointed. He didn't even ask my address. He just leave.

My package is lost. I did not receive yet after 6 days and when I track the page, it just says that it was received in Fora Mall. Tracking number is [protected]

I let you see here the history what did happen :
On Friday 26 November i did get sms from BDO that there would be a delivery BDO mastercard first i could not believe this because the demand was years ago what ever after checking on line the trace nr : [protected] i saw it isnt a joke and i saw delivery adres blok 4 lot 1 etc ... so i did call the LBC talon 1 to give our new adres that they forward it to the LBC HUB las Pinas - Muntinlupa because the servoce nr from LBC you cannot reach
At the evening is saw contact the LBC on Saturday i did call again for the update about my adres what happens again the same NO DELIVERY so on Monday 29 i call again to talon 1 LBC to say call the HUB that the adres is changed they said we did send e mail and i said if they dont read it it will again not delivered and that did happen so conclusion the communication between the local LBC and the HUB Las Pinas - Muntinlupa is very bad so now i can wait till the BDO will send again and they will do it with another courier service because the courier didnt even try to talk to ask because we dont even live 100 meters further from the old adress and my man is a foreigner and he is the only one here so very bad service from the courier here : Mon, 29 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Mon, 29 November 2021

Please expect delivery within the day.
Sat, 27 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Sat, 27 November 2021

Please expect delivery within the day.
Fri, 26 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Fri, 26 November 2021

Please expect delivery within the day.
Fri, 26 November 2021

Shipment has been received at MUNTINLUPA-LAS PINAS DELIVERY TEAM.
Fri, 26 November 2021

Shipment is en route to MUNTINLUPA-LAS PINAS DELIVERY TEAM. Next update for this shipment will come within 1 day/s.
Conclusion ; even you call the offical customer channels they dont care about it

Crew of GAISANO ILOILO CITY LAPAZ doesn't know what they are doing. I was charge for TAX for custom which was not advise to me. When I ask for help to fix the said amount they don't know how to help or resolve the issue.. 10, 000 pesos extra charge is not a joke.

I was complaining of my parcel in sta cruz, san jose dinagat island, surigao del norte with tracking number. [protected]. I was send this nov.17, 2021 hear in baybay city, leyte. I thought that it will arrived for 1 week since this is very important to be receieved by atty. Richel S. Catani until now not yet receive for almost 12 days. Hope you will help me to our compliant. The atty.is wait for this fly urgently...This is not the first that i send in dinagat island surigao

Thank you.

He is so arrogant the way he answer question of the customer. Bastos talaga. Worst ever.. wlang kwenta na bakla..padabog pa. I hope sana maayos sya . Bayad ako ng parcel ko tapos pagpilitan nya ako maghanap kc wala daw sya panukli..lbc po wla sukli? sana po ma actionan kc iba po talaga ugali ng staff Lbac Bayanan Muntinlupa Branch. Obligation nya na sumagot at mag entertain ng costumet ng maayos pero sya bastos talaga

Stated per tracking status, my address is incorrect when in fact it is correct. This is the 2nd time lbc did this to me. I dont think you are really making in effort to deliver my parcel. All other couriers were able to locate my house without any problems.
Now I will have to waste more of my time to get my parcel.

my cpu fan is broken after they receive yesterday around afternoon. upon opening the box they saw the cpu computer inside is broken then they take a picture of it and they send it to me ... then i need to ask for repair for that or to refund . the box receive yesterday month of 2021-11-25. my phone number +[protected]/[protected]@gmail.com my place is japan my name is CYRIL SAKAMOTO T. waiting for your response thank you...

The location doesnt accept items that are not a gadget or a jewelry if you want to use MINI box. This is the only location that has a diff. rules about deliveries, and the staff Marvin Villamil is rude. probably the reason why this location doesnt have any customers.

To whom it may concern,

I am writing to you to complain regarding my parcel which is live plants that was shipped last Nov. 18, 2021, I am expecting to arrive the said parcel with tracking no. [protected] on Nov. 20, 2021 in our lbc branch located at bonifacio st, San Jose City, Nueva Ecija, but unfortunately, the said plant was delivered to cauayan branch, as soon as I noticed that my parcel was delivered to wrong branch, I immediately report it to the branch where I am expecting to receive it, the personel told me that they don't have any contact to cauayan branch, but they have the main ofice contact. so I assumed that it was reported to the main office, and I expect to arive it on the following day, and still there's no parcel arived, so I contineously monitor the status of my parcel, but Still on Nov 22, there's no parcel arive d, so I texted the staff and ask regarding the status of my parcel and asked them to please deliver directly to san jose branch, then they told me that it will delivered directly in san jose branch. On Nov. 23, I texted the staff, at last it was arrived on that day, but in my dissapoint when I open the box, some leaves are dried and some are became yellowish sign of drying, some pictures are attached.

I am asking for the damage fee of my plants, because it is pricy plants, It cost too much to me, I spend almost 4, 000 to buy these plants, and it is expecting by my clients, I assumed that when it arrived here I immediately sold it to my client as they expecting it. and now this is what happened, I received a dried plants.

I hope that this complain will take action immediately, Thank you and more power

This is to let you know that your services are so lousy. I pay for the shipping fee and you delay my order. Next time I won't be booking anymore with you guys. I got so pestered already. You don't even pay attention to your customers. I already called customer service 10 times no one can escalate my concern.
Next time deliver on time. We pay so we expect you will do a good job but you don't

What's the name of the manager of this branch?