LBC Express
Reviews and Complaints

Tracking number [protected]. Undelivered package since January 21, 2024. No attempt of text or call to receiver or sender regarding onsite day of deliveries. Emailed and called customer care a hundred times to request transfer of package to LBC San Miguel Bulacan (Highway) branch for pick up, but still the package was stuck at LBC Pulilan Delivery Team up to date. The package was paid for door to door delivery and the address is just along the main highway. JNT, JRS, Shopee and other courriers can easily delivered parcels on the same address so why not LBC?

January 30, 2024 at exactly 12:42 in the afternoon I received a call [protected]) from the LBC messenger. He verified to me if the address written on the details is correct and I confirmed that yes it was. I also specified that the address is our office address. He's starting to questioned me if why I didn't include the company name with a frustrated voice, I explained that my address is still correct even w/o the company name. He once again questioned me why I didn't' include the company name with a frustrated voice. So i just kept quiet letting him murmur about it, suddenly he talks normally and said just wait I'll be there in a while. At exactly 1:30pm I saw him arrived outside the office I was about to go out and get the package myself, suddenly I noticed that he was giving it to the guard and it looks like he was really planning to just leave it to the guard w/o letting me know that he has arrived. So I watched him leave w/o any text from him.

I have been supporting LBC for a decade for its name & reputation and this is the worse experience that anyone can encounter. I am truly disappointed and I demand an explanation as to why my package has been mishandled very badly. I handed it properly to you and this is how it turns out to be received by my loved ones?! You can see in the images how devastating it is! How could anyone let this happen?! This is so unacceptable! Was this the reason why it hasn’t been being delivered and stayed at your warehouse for a week?! Half of the items are unable to consume and severely damaged. See attached images.

I demand compensation and action on the damages incurred under your care. If not properly addressed I’ll be forced to file legal actions.

-Sheryl Ducusin

I shipped out a package to Shein Philippines using this courier service, which I perceive to be the most reliable in the country. I booked online on Dec 27 and indicated the recipient details, as instructed by Shein. The package was picked up and paid to the rider in the afternoon of Dec 28. It contained items that I requested to return to Shein.

Come Dec 30, with neither updates nor calls from LBC, I noted on your website that the package was “returned to shipper" under a different name who is not known to me at all. Please note that I do not know this person and to date, I have not receive my “returned” package.

I have called the hotline twice, with no help provided. I was only asked to send an email. I even asked if I could be escalated to a manager, but was only asked for my contact details and didn't get a call.

To date I have already sent 4 emails, but no resolution or update received.

I would like to raise a complaint regarding my package that has not moved since January 7, 2024; the screenshot shown below shows the package's last update with tracking number [protected].

I hope this can be resolved because the items being shipped need to be delivered as soon as possible. Further delay will cause damage and we can't afford for that to happen.

It is stated on your website that shipment will take 6-8 days; understandable, but as I've seen on your tracking page, my parcel is stuck being on CARGO SHIPMENT. I would like to know what this means? Has the package moved from there? And may I know if a solution can be provided after this complaint?

Hoping to receive a fast response. Thank you.

My package with tracking [protected] was over delay without update! I track it on lbc website and its says bellow

"Following is the latest fetch state of provided tracking number:

Tracking ID: [protected]

Status: Your package is enroute to MANILA MICP. New estimated vessel arrival 08/Jan/2024."

Today is january 12! Its already 44 days in transit! No update from your end!

I already sent an email but no reply on their end!

My sister was send a small package for my son vitamins and medicine last Dec 27 going to sinsuat cotabato from Bago City Negros Occidental. And supposed to received Jan 2 but unfortunately they did not send on time while this is for delivery and not for pick-up, and they did not even call the number of receiver. My friend supposed to bring this medicine going back to Kuwait and her flight is January 4 back to manila. But because of your negligence she is unable to bring this medicine for my son.

Tracking number [protected]

Parcel was sent Dec. 23, 2023 and according to the receipt, it was expected to be delivered up to Dec. 29,2023. I noticed when LBC is thru Calbayog, it takes more than a week for delivery. Unlike when it is routed to Tacloban.. I have attached the OR.

Or no. Is [protected]. It should be delivered to me at my office

Jennifer Gabon Layug

Eastwest Bank Catbalogan branch

Curry ave. Cor San Bartolome st catbalogan city samar 6700

Incompetent. My box has been en route on December 07 as per tracking status from Manila to Davao Delivery Team but it wasn't until December 27 when they updated the next status that the Delivery team received my box, then on December 28 they said on tracking status that they are unable to deliver my box due to Delivery coverage issue. Like what? my address is not in mountain and it can be easily located and it is not my first time sending package to the same address, the same recipient and above all the same courier. they are just being lazy, if they really want, my box could be there before new year. Now they have the excuse to not deliver because 31 will fall on Sunday and the next day will be holiday.

My 4th time using LBC, 2nd time facing issue with them. The last time they gave me wrong tracking status for my box. I think there will be no 5th time because I'm done with them. I just hope my box will arrive in good condition and no loss.

I received a viber message from the LBC express that my parcel that i ordered from Amazon is on its way for delivery with tracking numbers as follows

[protected].

I was so surprised to see the following messgae stating that I, the owner, has received the package well in fact I was waiting all the time for it to arrive.

Where did my package possibly go?

May I please follow-up my parcel with tracking number [protected], I informed the delivery man to delivery the following day, until now I havent received my parcel yet. You are hard to access in any social media forms.

The delivery man seems didn't know his job well, he said he will deliver the parcel the next day but today I just found out while talking to him that he report it as return to owner where in fact it was on his 1st attempt to deliver and agreed to deliver it the next day.

it was said that the package would be dropped at SM Romualdez St. Tacloban Downtown because they can't deliver through door to door, and I'm okay with it. I was informed that the courier would attempt to deliver on December 10 2023 so I got there and waited for almost 5 hours there and no one came. I tried reaching out to the rider but I failed to do so because he couldn't be reached. This is so disappointing, it's an important document and if it is lost it will affect my future. Please help me with this, I feel nervous.

I would like to please hear about the update on the boxes I sent September 7, 2023. I was expecting to receive it before Christmas! If you can please extend a little help!

Tracking number:

[protected]

[protected]

[protected]

I am willing to pick it up in Manila if possible so I will be able to share my blessings to my family since it’s my first time to spend Christmas with them for over 2 decades.

You can reach me out at this number!

[protected]

Thank you! Bell M

Hello,

I want to file a complaint regarding about a rider that tried to deliver my parcel yesterday 12/15/2023 wherein he did not text me at all and just called me multiple times as not letting me know who is he.

Is your delivery rider doesn’t have a phone etiquette because if yes this is disappointing if none maybe you need to re-train your delivery riders.

The delivery rider told me that I can just pick it up on a nearest branch right away and then now I went on LPC Pilar Village Branch 12/16/2023 I was advised that it will be delivered in afternoon.

It such a waste of time and your riders are incompentent for doing that kind of thing.

Phone number of the rider [protected]

I sent a parcel from Mindanao to NCR last Dec 6, 2023. I was happy at first because upon checking at their online tracker after 3 days, my shipment is already out for delivery to my consignee. However, upon checking again on the 4th day, it says that my shipment is with a concern and that I should get in touch with their official customer channels. To make it short, my parcel is already overdue for its delivery and I have been keeping in touch with their customer service at least four times since Dec 10, 2023. As of this writing, my parcel that was sent last Dec 6, 2023 is not yet delivered to the consignee and already very long overdue in contrast to their promised 3 to 6 days delivery based on their website. And those are very important documents.

I send money last November 28, 2023 almost 2 weeks still my brother cannot get. 4x he went to SM BACOOR to claim the staffs said, system down. And they don't know when to resume. If system down, then why still ur accepting customers by all means. How come your system is accepting people who like to send. And there are so many alibi. We went to SAN NICOLAS 3, ALDRIN gave a mobile number but he will not answer a call only text message. He said to me to come back the following day because he needs to withdraw money from BDO. The branch budget is only 50k. The following day came, still he has so many alibi. I complaint to Barangay and now I'd like to complaint to DTI and TULFO also for the people to be aware of the modus operand of LBC EXPRESS, they are using the money of people. Our time, effort and disturbance you need to pay too, I will ask for compensation. I regret sending money thru LBC, it will be 1st and last. This never happened in WESTERN UNION and Cebuana to us.

Friday and until dec 4, 2023 there is no solution about this matter. It is an online money transfer from BPI to LBC. I cannot get my money because according to the staffs the server is still loading and processing which is very unreasonable at all. Your company and it's tagline should reflect to your services but how come? That money is for bills and rent. We have already the notice here. I need it as soon as possible. Today! This happened at Brgy. Quintin Salas jaro iloilo city.