LBC Express
Reviews and Complaints

yesterday i already texted by LBC that my parcel will be delivered and they told me also to prepared my payment. so i did! but till the day ends no delivery was made! i really need the item. and i checked to the LBC tracking it says that this shipment is with a concern. what can i do?

tracking#: [protected]
shipper: karla pacheco
sampaloc manila
consignee: ruthgar biscocho
ILIAS CARAY ST POVLACION 1 LAUREL BATANGAS

Tracking number: [protected]

Hi! I would like to make a complaint! My package has been in transit from manila since august 14! And I emailed lbc many times and all they could reply is that the package is still in transit! Its already been 13 days! From manila to bacolod! No update in there tracking system! Based on there website delivery lead time packages from manila to visayas only takes 4-6 days!

they delivered the parcel last saturday August 22, 2021 but after that they never delivered it again nor contact us. Idk what happened to the product it's been a week na but we never received my product please deliver my parcel. I need it

I have been contacting LBC since monday to make a request to re deliver my package but unfortunately everytime I call back on the second day they will tell me that there was no request made and it's already the 3rd day. I need the package urgently because it is an important document and I'm concerned that the office will be close again when they deliver. All I want was to re-deliver my package but there was no progress at all. I was frustrated to know that there was no request for re deliver where in fact I called several times just to make one.

I want to complain the behavior of your staff named Amer Magpantay who is assigned at LBC SM city lipa-batangas. He assisted customers really bad and very impolite. Please make an action about his very bad behavior.

Paki bigyan ng memo yung customer service sa sta. Maria branch counter 4 at around 2 to 3 pm this day august 24, 2021 (lbc front of municipality of sta. Maria beside aub bank) corazon de jesus branch brgy. Poblacion of sta. Maria bulacan after ko pumila ng kay haba haba kung pede ipasama sa kakapunta lang dun na kasama q sabi fill up saglit pagka fill up q bumalik din aq agad at mahaba na pinila q pinapila nya pa rin ako sa pinakahuli basta naka sexy short inuuna nyang customer service na yan eh yung naka sexy short na yon sumingit lang wala kasing number na pinamimigay.

She told me she didn't know what to do with the returned items to singapore from nike international and she was rude arrogant and disrespectful.
She let me feel so small. She asked lazada or shopee? I said no, this is a returned items from nike international singapore.
She said I don't know what to do with this. Go to other branch. My system is offline.

I sent 4 large boxes (cargo) via this company hoping for a safe shipment but what I was promised by the office clerk at LBC verbally and as per website information my cargo has taken ages to surface and in fact I was told by the many answering service representative that I've spoken to, on their tracking system it still remained some where in Hong Kong and there's no way of getting hold of anybody to inquire about it. As what the representative has told me (by the way I've called at least 5 times already), their response to me is that "We're still waiting for update ma'am".

Hello,

I'm writing to inform you that the rep named Karen Penaflor at Deca Homes LBC branch is rude and not attentive.

When she handled the money to me, she seemed uninterested to hand it over to me. This happened to me. She easily judged people of being minority. If the customer has had bad times, she should not at least reciprocate that act. She should maintain the composure of being a LBC agent.

I'm a customer of yours since before. That action from her would diminish my desire to be loyal with your good office. May you file an incident report to her?

Please tell me that status of this application.

I need an explanation and a response.

We went to LBC Concepcion. Honestly we didn't know that the package is for Pick up because the seller did't informes us. The name of the receiver is my Father but he is sick. He can't walk thats why he asked us to pick up the package. We have his valid ID with us (cause we didnt know what we actually need) but when we went to LBC Concepcion the lady told us we need Authorization Letter. LBC Concepcionnis 30mins drive from our home! I ask her if we can just Video Call my father because dude! IT IS THE SAME THING! THEY WILL BE ABLE TO CONFIRM THAT IT IS MY FATHER! BUT THE LADY IS SO RUDE AND SAID NO! YOU GUYS HAVE THE WORST WORKER. I KNOW THET HAVE POLICY TO FOLLOW BUT CANT WE HAVE A LITTLE CONSIDERATION SPECIALLY WITH THIS TIME OF PANDEMIC?

The LBC Branch is at L. Cortez st., Concepcion tarlac
This happened on 08/22/21

Madaming nawalang damit bago at luma, bed sheets mga nasa bandang ilalim ng kahon, mga pasta at sweet sabog ang balot at sirang sira ang antique na narra upuan.

I'm complaining about your LBC staff stationed at Puerto LBC branch Cagayan de Oro city for their very unprofessional behavior. I went there today August 21, 2021 3pm and supposed to hand my package bound to Cebu. The staff immediately looked at my package with Chili garlic bottled products and said they would charge my package for P750. I was shocked at the price and she told me that they will have to re package my products even though it was properly packed and bubble wrapped individually. The other staff then said, we will re pack that properly because when the packages arrive at the boat, it would be thrown everywhere and LBC doesn't guarantee its SAFETY! This is the services offered by your company to your customers? I do not like to post this to social media since i still have faith on the company even though there are bad apples stationed at one of your branches.

I don't think I was well informed by the customer service that I need to retain the balikbanyan box receipt in order to claim back the $10 deposit. Hence, I didn't keep the receipt. I only know that once I send the box out, I will get back the refund. The new box is already evident that I have paid for the box. So why do I still need the receipt. Why can't just make me sign something to acknowledge that I have taken back the $10 deposit.

original pouch which contain letter and cash equivalent of Php 13, 000.00 was replaced with pouch no. [protected] which was accomplished by your local personnel in Inabanga, Bohol as evidenced by the different penmanship appearing in the official LBC envelope and not from the original sender. It was clear that the original envelope was tampered and opened by your personnel.

I was supposed to receive my document last August 16, 2021. I did not. So I emailed them on August 17. They replied on August 19 and said the address was incorrect, so I provided them with my address, landmark, contact number. They said they have contacted the delivery team on the matter.
August 19, the status was "recipient was not at the address".
I was there the whole day. I am reviewing for an important exam so I'm stuck at home. I have not received any text or call from them that they tried to deliver my package.
Why is it that out of all delivery services, JRS, Entrego, 2go, Ninjavan, lazada, shopee express, it is only LBC that cant seem to deliver my package.
I have sent them numerous emails, but still have not received any solution. I still have not received the package, why is very important to me.

Hi LBC staff,

Good day!

I would like to ask if what are your opening and closing hours during this ECQ In Manila?

I went to LBC ESPANA BRANCH near cebuana lhuiller at exactly 3pm but your guy staff rudely told me that they are already close and they are until 2pm only and they are just inside chitchatting. I wonder if its close why the shop is still open but not operating? He suggested that I should go to the mall and not to other branches near the vicinity. I remembered that there is a branch in Trabajo Market. Then I walked and went to LBC TRABAJO BRANCH, good thing they are still accepting customers for the delivery of my document. They are so nice because they are still open until 5pm, very industrious employees.

May I ask if it is true that this particular branch in ESPANA is the only branch which has 2pm cut off everyday for this ECQ? Kindly clarify this to me because it is very inconvenient on my part. I have a very important paper to be sent and yet your staff is not customer oriented.

Details:

Aug 18, 2021 between 3pm-3:35pm

Thank you, Looking forward to your quick revert.

Dear Ma'am/Sir,

Hoping this email would reach you and would be attended. I'm complaining about my package cargo (XL) which i sent here from Qatar going to Cebu since May 19, 2021 and arrived today August 19, 2021. They told my mother that the box was just hit by a wire but when my mother send me the picture it was severely damaged. And as what I remembered I securely taped it with a duct tape.

Hope this concern will be attended coz my colleague here experienced the same situation earlier this year. Thank you and looking forward for you to reach me by my email: [protected]@gmail.com

Have a good day.

Best Regards!

I ask my student to get my parcel, since I have online class. I gave my ID and the shipping fee amount but the authorize personnel said he needed an authorization from me. However, the other customer who did the same, was accompanied. With biased customer service, I would like to file a complain about it. If the your rules prohibits it, then it should be applied to all.

Hi I am complaining regarding the service at your sta. Rosa Heights.. Please have the system and be organize because in some branches if the first one is still not done they can still accommodate the next in line especially if its for pick up only.. Your agent there still want to wait for the first in line to finished all the packing of the client while they are just having tsismismisan. Okay sana if tinutulungan nila mag pack ung client eh hindi nmn eh.. So intayin pa namin matapos un bago sila mag entertain.. Sa ibang branch pag ganon ang situation inientertain na muna nila yung next..

My package is not yet delivered it will turn 1 month next week. From manila to puerto princesa city. It was misshipped to coron palawan.

The buyer of my items im the package back out and mad at me they think im scamming them.

This is unaaceptable im eacalating this to DTI!