LBC Express
Reviews and Complaints

They let the customer decide the pricing and the problem is we charge for th product higher than the kilogram of the product

My name vilma de guzman.. I complaints west crane lbc.. Your
Lagi poh ako may remittances from my sister las vegas nevada at bf united kingdom..
Every time na kukuha poh ako sina sabi poh said akin na wla pera.. At kung gusto mag wait.. For closing text nila ako.. Kaya nga poh remittances lbc kailagan lagi kayo may pundo.
Every month some times two weeks nagpapadala sister ko from las vegas.. Wla lagi pundo wow...
Lalo poh kinagalit ko for 8 years nag send bf ko. From united kingdom. That's early 8.30 am nag punta poh ako. Sa lbc again west crame.. Sabin poh sa. Akin one. Your worker na mali name ko sa. System bang lbc... Why nag lie of your worker na mali name ko.. So I wait for bf ask hi'm to send the recipe ending poh send bf. Ko tama poh ang name ko. So pumunta poh ako sa lbc. West. Crame confront guy na worker mo.. Pinipilit poh nya talaga mali, so lier... Nakuha ko ooh sa cebuama n. Wla. Problema.. Why he to. Lie ma. Mali name ko.. D lang sabihin n wla. Sila pomdo. Again. And again... Bastos lagat bang worker ss west crame san juan. Wish ma gawab poh action I to copland ko... Ma. Lagi west crame wla. Pomdo lagi at bastos mga worker bingo hindi once twice nangyari I to poh sa akin.. Many times n poh.. Now lang poh ako nag complaint coz too. Much na..
Slam at poh
Vilma a deguzmab

Okay naman po nung pinadala ko. Wala pong damage. Chineck ko po before ko ipadala sa receiver ko. Ito po yung katunayan na Working po lahat. Nandito po sa pictures sa ibaba. Nung pagkareceive po ng owner ganito na po siyaThe LCD has been damaged po.

I did not receive my package for after waiting for over 2 weeks for a within metro manila shipping!

Lbc tracking number: [protected]

Hi!

My boxes were picked up in the 21 May 2021 and until now it has not been delivered to the recipient. The boxes were received at LBC Manila Warehouse on the 4th of August and was forwarded to Upper Rizal Delivery on the 6th August. My boxes were suppose to go to Quezon City but due to disinfection it was forwarded to Upper Rizal Delivery Team. How long will the Upper Rizal Delivery Team hold my boxes? 2-3 days of delays are still alright but it is already the 6th day today. You were branded as the King of Padala and "You like to move it" but clearly it is not moving at all!

Ano na lbc pinapaikot ikot niyo lang package namin

I want to follow up my parcel, (tn# [protected]), it says that last july 29, on the way to scs cargo, then last aug.5, expect delivery within the day, pero wala nangyari, tpos aug.7 and 9, again please expect delivery within the day, wala pa rin, ano ba talaga, isang maliit na bagay pero d kaya ideliver on time

Staff in LBC SM CLARK doesn't want to release my package to the receiver just because her complete name is not written. First they told me to go back to branch of origin (SM HYPERMART PASIG) to give them receiver's middle name. So I did. NOW they want me to go back to the the branch to give the second name daw (ex. I put Abby de la Cruz and they want it to be Abby MARIE de la Cruz).. i don't think that is justified. This is a simple cheap package not
more than P500 and the staff are making the situation more difficult than it has to be. I HAVE WASTED SO MUCH TIME ON THIS PACKAGE. I hope you can do the necessary actions or else you have lost a customer FOR GOOD.

My name is Rhea Mae Sapuay from Gerona Tarlac I ordered something online and the seller gave me this tracking number [protected] and this has issue but LBC Gerona did not call me about it. It has been shipped on July 8, 2021 by Rowena/WengJabonete and was received at LBC Gerona on July 9 but never informed me about it. Its been over a month now and i havent received this package.
Please check as i am eager to know if this really belonged to me and have it deivered to my address at 051 Purok Maligaya, Matayuncab, Gerona Tarlac +[protected]
Let me know thru my email [protected]@gmail.com

I received a text message that the recipient has received the message but it was not. He has asked all his household members and staff in the shop but no package was received. Your track and trace also said that it was received by the recipient… please explain and find my package. My package contains medicines.

Nag send ako package nung july 27, 2021 bakit hanggang ngaun august 10, 2021 wala pa dun yung package ko, need na ng pamangkin ko yung books pang online class! Ang sabi nyo 1-2days lang pero till now wala pa din dumadating na package dun!

I thought domestic packages should be expected within 24-48 hours 3rd day na today and still imamasage ako ng driver if pwede pa ideliver bukas? Cause dahilan nya is di nya nabasa agad reply ko and di daw complete address ko pero complete nmn po add na nakalagay sa receipt bakit po ganon? And nagtext den saken ang lbc na idedeliver today but sabe ng driver bukas na?

Hi Good day!

I would like to ask where I can send a formal complaint or who I can talk to about my concern.
We sent the documents last July 26, 2021 @ LBC Galica II Mendez Cavite to Valenzuela City [protected]) It's been 14 days and the documents are still not there. Please help us! The document is important and urgent. We always follow up in LBC Mendez Cavite (your staff there is very rude) but no clear answer is given. We also msg and comment on facebook but still no response.

Thank you so much for anyone who can help us! Keep safe ma'am / sir. God Bless you all! Hope to hear from you soon.

My sender drop my parcel last july 29 and until now I did not receive any.. I keep tracking it but they forward it to the wrong location not just once but twice. What kind of service is this! I pay 200+ for the delivery charge and yet the service is very poor, your staff is lack of knowledge they don't know how to make their job well, I wait for so long, and I need it urgent! Please do actions for this. Lbc express

its been a week since the delay of the parcel. Aug 1 status expect delivery wothin the day and just today received the same msg. But none came. Upon checking the status it came back to cargo station freight-again. So, is there really a parcel to be deliver or NONE? LBC province has a better svc than LBC mnla. Just saying. 😊

Good day, this is Millen Van Joy P. MIguel. I am writing this message to file a complaint about what happened to my printer when delivered by your delivery man. My printer was not working properly anymore when delivered by your worker. This printer has been delivered to me upside down rather than delivered correctly. Upon opening the rpinter, all of the ink were spilled already in the cartridge affecting now the contact in the carriage. I just bought my printer 2 months ago and I cannot afford to buy a new one anymore because of just reckless delivery. I did not expect this to happen because gave my full trust to LBC. Kindly please take action on this. Thank you very much.

Today Aug. 06, 2021 I went to lbc puerto cagayan de oro branch to do some mailing but unfortunately due to covid the area is under ECQ I was prohibited to enter the company since I forgot to brought my QR CODE that I understand what I did was to get someone with QR code whom I authorized to do my transaction but unluckily again the guard SG. F SYCassign did not let the person whom I authorized and instead he threatened me to call a police for me (PADAMPOT DAW NYA AKO SA pulis) pag nagpumilit ako na papasukin yong tao na binigyan ko ng authorization para sa gagawing transaction.
What I dont understand why your guards prohibit and did not allow the person I authorized do transaction in my behalf to enter the company.
Please re orient and trained your guards assigned in your company.
Thank you and God bless.

I am owning a shop with an average of 5 transactions weekly in LBC Sara Branch. The mentioned branch contains of unprofessional staffs. My transaction should be a COP with an address of LBC Kalibo branch pick up, the staff put it on COD with incomplete address. They dont want to change, cut off time is 2 PM as they claimed and Mr. Ronnel Democrito wants to charge us additional PHP 60.

This incedent always happened, they used to asked personal questions regarding how we manage our store, throwing unnecessary jokes.

2 days ago we want to send a branded watch to California, they dont know the procedure. They keep asking if our products are original. This branch should have a professional store incharge, a good example to follow and train each member.

for any reference kindly contact me:

Grace Mayuga
Marques de Luxe Fashion Boutique
+[protected]

My mode of delivery is door to door but LBC DAET do not deliver my parcels. They did not answer my text messages and calls. They keep on saying that there is no delivery on my area, after texting me theydid not reply thru text and even when I called them several times. But, why did they accept a door to door delivery when the sender got transsactions with them?

LBC DAET (DAE01) branch doesn't even deserve ONE STAR. Entitled staff. I got a message about my item ready for pick up around 3pm, without any details as to their operating hourse so I could at least have an idea what time to go there. I asked their Twitter CSR, told me they're open til 6pm. Got there 25-30 minutes past 5 and they are already closed. The staff were still inside so I tried to ask if I could still pick up my item since I was told they are open til 6pm but they refuse, saying I just come back next day. Which is so pathetic since I'm already there, they should have compensated for that mistake by going through the transaction but they didn't. Imagine the hassle and waste of time. So inconsiderate!