LBC Express
Reviews and Complaints

[protected] this package is a demand letter and need to deliver as soon as possible, but 1 week already passed my package is still not yet delivered. they updated the twice that my package will be deliver within the day and still they didnt. i called their costumer service twice but still pending... tomorrow will be ECQ again. another reasons! hoping the package delivery will be within this day..

date of incident: July 24, 2021
Client number: [protected]
Full description of the incident: LBC lost my parcel that I sent last June 24, 2021 to my mother it contains 2 ID's of my mother she use for her claim in senior citizen's pension. I raised the concerned to LBC care hotline they promised to take action about the matter but until now nothing is settled.
my mother needs those ID's for her pension claim this coming month I need an urgent action about this matter
I want to make them fulfill their promised that they are going to make a legal affidavit of lost and shoulder the payment for getting another ID's

1. Shipment not received on stated date - At around 2:04pm on Aug 4, 2021, I received a call from family member from Dipolog city informing me that the shipment with tracking no. [protected] was not received. LBC Dipolog City branch informed her that shipment was still in Cebu. Transaction date was on July 29, 2021 at 12:43:36pm. Expected delivery date is 08/02/2021-08/04/2021.

2. Poor customer service - called LBC Mandaue to ask for help about the status of my shipment but nobody answered my call. All 24 phone calls from 2:13pm to 3:39pm were not picked up. Decided to go to LBC Gaisano Grand mall, Liloan, Cebu to personally verify the status of my shipment. On my way, I continued to dial LBC Mandaue office, still didn't answer. Since, I was not satisfied with my verification with LBC Liloan branch I have to drive about 10km to Mandaue City to personally see them instead of just having the verification over the phone. In Mandaue office, I was not entertained well at first but was referred to their supervisor. They gave me his number for me to call but he did not answer all my 8 call attempts. I was entertained well later on by a front desk personnel after many frustrating attempts.

3. Insensitive and discourteous representative - my personal verification in LBC Gaisano Grand mall, Liloan branch, was a disappointment. The attendant raised her voice as I complained and stated how critical is that transaction because the product is an emergency necessity (food supplement contra covid) for my lola who was infected with covid. I was about to go out from the office when the attendant raised her voice. I proceeded to go out but the feeling of disappointment and insult of her insensitive and discourteous behavior prompted me to return and confronted her. She was quick to justify of her actions, so instead of engaging a heated argument, I went out to proceed to LBC Mandaue office.

P.S.
Mandaue office informed me that LBC Liloan branch shipped out my item on July 29, 2021. It was received by LBC Dipolog on August 3, 2021 but was shipped to Zamboanga City on the same date. From Zamboanga city, it will be shipped back to Dipolog City.

On the contrary, LBC Dipolog branch told my relative, Carmelita Dahili (the daughter of the patient), that the shipment was not received yet since it is being shipped by Cebu directly to Zamboanga. It was a different story told to her in prior hours that the item was yet in Cebu.

With this conflicting information from different LBC branches, what is really the truth? Is there something wrong with their system? or is it the personnel.

I had a previous shipment with tracking number [protected] on June 28, 2021 and the expected delivery date was 7/1/2021 - 7/03/2021. The shipment was received on 7/2/2021. It is received in 5 working days and 1 day before the last target date.

Leonardo F. Suan

How hard it is to travel?

I am willing to pay for any amount for the service of delivery of my credit card and I was expecting it for almost a week.

Since now that my card is for RETURN, it will be another year of waiting for me for a credit card approval.

I hope that this matter be resolved and I hope that it will never happen again.

My address is complete and I dot have a street address because our house is just near/along the highway, I may understand if the address on my parcel was wrong but I called you guys many times to confirm that it as correct and accurate.

I called BDO to update my personal information and provide my contact no. how ever you guys have diverted my parcel for return, this broke my heart, I have waited for a year for this credit card and now you just made me feel bad about the incompetence of your delivery partner.

I sent an email last April 16 regarding the package I sent to my friend in Palawan. I sent the package in an excellent condition but when she received it on April 16, the package was damaged. There is a FRAGILE sticker on the package but still it was destroyed! She didn't claim it, the delivery guy said it will be return to the sender (to me). Until now the package haven't arrived in the LBC branch in Salapungan, Angeles City Pampanga. I don't know where the package is. I filed a claim/refund and said the assigned handler on my claim will call me but until now I haven't received a call yet. It's been 4months already but seems like no action taken on my claim. Declared value is 20, 000pesos. I need that money! This is so frustrating and it is taking so long. Please, hope someone will do something regarding my case.

I just want relay feedback regarding Poblacion branch in bacoor city cavite. Several times i do remittances and they always told me that its offline. They dont have internet connection. Such a lame excuse. I cant remember any successful transaction.on that branch. Im very much frustrated. Please do necessary action. Very much frustrated client here

Dear Team,
Until now the documents still not arrive.
See below details. Please give us the update what happen why until now the delivery is not arrive. Is there any a way we can get the documents as soonest. Please advise

Sun, 01 August 2021
Please expect delivery within the day.
Fri, 30 July 2021

Shipment has been received at SCS CARGO STATION - SKYFREIGHT.
Fri, 30 July 2021

Shipment is en route to BAGONG SILANG DELIVERY TEAM. Next update for this shipment will come within 1 day/s.
Thu, 29 July 2021

Shipment has been received at COURIER EXCHANGE.

I sent a parcel with tracking no. [protected] from San Jose City, Nueva Ecija to Avida Towers, EDSA ave., cor Quezon Ave., Quezon City. It's been six 6) days now ang it is yet to be delivered. I traced it in your app and as of July 31, 2021 it is already out for delivery. The parcel is the key to my condo unit. The lessees have been waiting for it and they hoped to move in my unit last weekend. I have incurred so much damages already from your very late delivery. I hope the key gets delivered today.

I have been doing money padala in one of your branches here in Novaliches, particulary inside Robinson Dept store located in Fairview
My regular experiences here sobrang inis
Napakabagal ng services considering wala naman gaano tao
Masungit pa yung assigned teller

Sana naman masolutionan nyo to
Sa Palawan padala sobrang bilis

Very sarcastic when answering not approachable as well! I'm very disappointed. not also wearing facemask and faceshield

LBC Express Inc please deliver these packages today. They've been sitting at cebu distribution team for days already. My other packages were delivered on the same day when arrived. Please check and deliver them. Thanks.

[protected]
[protected]

Hi, LBC.
I called your hotline number and spoke to your agent. I asked them for any update of my box. Yesterday's agent said na hindi daw napasama ung box ko from previous delivery kasi wala dawng kasabayan. Then, pinatwag nila ako today, Friday to follow up. Ung another agent naman today sabi, wla daw confimation sa inclusion request yesterday which means hindi napasama ULIT sa delivery for tomorrow. I'm really confused and find it weird as there's no consistency.

Una, sabi na hindi napasama ung box kasi wlang kasabayan.
Next, hindi nasama ung box for delivery this Satuday. (Kala ko ba na wlang ksama ung box ko? Panong nag deliver kayo ng hindi nsama ung box ko?)
Then, sabi din ng agent nyo na if hindi mapasama this Saturday's delivery, next Saturday na nmn daw ulit. (yesterday's agent)
Moreover, sabi ng agent today na regardless na may kasama or wala, dpat e deliver sya. (which is nag contradict sya sa sinabi ng agent yesterday na dpat may ksama ung box ko)

Enlighten me with this. Salamat.

Hello good am kindly follow up lbc tawi-tawi na pick. Up na po nang costumer ko ang parcel niya pero 3days na wala pa akong na recieved na reference sa refund.. Wala din pong update sa tracking system nila.. Pa help po para sa refund ko na magtxt na po sila.. [protected]

hello good morning maam..pag po ba nagpadala ka sa lbc una tinatanong knung magkano ung item mo..?nag inquire po kasi ako yun una itninanong.from calauan laguna to camarinez sur 400plus po shipping fee. tinaninh po ng attendant kunh magkno itam ko sagot q po 550 ni hindi po kinilo ung item ko..umayrs po yung buyer ko mataas daw po maxado sf..today may buyer aq from cavite same item..ganun nanaman po tinanong sakin una magkano daw po yung item ko..sabi q 550..325 daw po ni hindi kinilo item ko kaya sbi q po pede ko po malaman timbang ng item ko.sagot sakin attendant mga 3kilo daw ni di man lang rinimbang..nag insist pocako na timbangin 1kilo lang..sa malaking kahin pinallagy ni maam eh sa maliit na kilo box lang po kasya item ko.may nagpadala napo sakin same item kya alam ko o itsura ng kahon n ginamit ng lbc from pampanga..laguna to pampamga eh 198 po shipping fee

I would like to make a complaint to an agent I've talked with dated July 21, 2021 between 11:20 to 11:35 am California time I asked her/his name and said Alma, the reason for this is that am asking or tracking my boxes which I sent last may 27, 2021 ( 2 boxes) and the last is June 15, 2021. The last box that I sent said is still in Manila for customs processing and I told her/him why this one is there already and the 2 boxes where still in limbo ( still sailing to Hongkong). While I am talking she is talking also so we can't understand each other so I got already angry or mad instead of calming me she tested my patience and my blood pressure went up. Maybe she needs to be train on how to deal with costumers. Thank you and hope to hear answers very soonest.
Carmelita Rivas
[protected]

I called LBC Abu Dhabi on 19-Jul-2021 evening requesting for pick up of my xl box bound for Visayas. The guy who answered my call took all my details and told me that my box will be picked up the next day. It was already 9:30pm of 20-July-2021 but nobody called nor picked up my box. When I called the LBC hotline to follow up, they told me that my booking was never recorded or logged. Unfortunately I did not get the name of the guy that took my call. This is very frustrating for me. I am losing my trust with LBC. I hope the management will look into this seriously.

I haven't receive my document yet . It is very important document that I need to get as soon as possible . Hoping for your kind consideration.

Incident happened Jul 17 - Saturday

A bad experience happened to me twice with this branch. As per their store hour posted online opens until 6pm so at 3:30pm of Saturday naka-pila na ako and at around 4pm pumasok na ako sa loob since posted sa door only 3 customers are allowed inside. When I entered the store the staff said cut-off na daw...imagined at 4pm nag cut off sila pumila ka ng almost 30mins. I encountered this scenerio with this same staff before nag early cut off din dahil marami pa daw silang gagawin. So I said in a high pitch sana naglalagay kayo sa pinto na early cut-off kayo nakapila kami oh..almost 30mins ako nakapila. I never complaint as a customer for any transactions, but this guy in this branch is too much.

We all know that LBC are handling bulk of transactions and customer complains this pandemic and we do understand that you have lot of packages to handle in each store but please it is not right to say to your regular customer NA MARAMI PA KAMING GAGAWIN KAYA EARLY CUT OFF and MERON LBC SA MARKET-MARKET, was that a proper way of handling your customer? if you can't handle the bulk transactions anymore might as well do something to let your customers know that you can't accept any more transaction as early as possible knowing na meron line outside the store and braving our current situation right now to go out their houses to have a transactions with you LBC. You may post your "special early cut" sa door so we would know and will not spend any minutes outside the store, it was a waste of time standing outside and waiting for nothing.

I hope you understand my concern and this email may reach to concern branch and their heads for investigation and to correct the cut-off policy to avoid this inconvenience.

Thank you,

I live near Jersey City branch, box was scheduled July 14 2021 9A to 1P.We waited and called LBC gave 3 numbers to contact if the driver is on his way.Left the house before 2P to pick up something.Tried calling the driver, no answer.Nobody came.
July 15 called LBC if they will still have somebody come to pick up the box or will just send it via Global.
Secaucus branch sent somebody to pickup the box, thank you.It is frustrating waiting whole day and nobody calls that he is not coming or too much load that day for the drivers

Fri, 02 July 2021

Released to authorized representative PROJAS 07/02/2021.
Fri, 02 July 2021
(TAKE NOTE: IBINIGAY NILA ANG IMPORTANT DOCUMENTS SA IBANG TAO HINDI NAMIN KILALA. NOW HIND PA NAMIN NAKIKITA NADG DOCUMENTS SINCE NA DELIVER NG RIDER)[protected] TRACKING NUMBER,
SOBRANG HIGPIT NIO SA MGA ID.TAPOS GANYAN KAYO SA DELIVERY..NAKAKA DISMAYA NAMAN KAYO

Please expect delivery within the day.
Fri, 02 July 2021

Shipment has been received at CUBAO DELIVERY TEAM 2.
Fri, 02 July 2021

Shipment is en route to CUBAO DELIVERY TEAM 2. Next update for this shipment will come within 2 day/s.
Fri, 02 July 2021

Shipment has been received at COURIER EXCHANGE.
Tue, 29 June 2021

Shipment has been accepted at TAGBILARAN.