LBC Express
Reviews and Complaints

Tracking number: [protected]

My item was shipped in my condo and was received by a lady guard.

I would like to complain that, i did not authorized any person to receive my item. Nor the delivery guy informed me that my item was delivered. No call or text. Just left it at the lobby to unauthorized person. I was just surprised the item was already revived last two days ago and very disappointed for security protocol of the Quezon City branch team.

I believe that is not the proper LBC protocol.

From: Aristeo Martinez
Address: 3F Paddocks Blg 753 Quirino Highway, Novaliches, Quezon City
Contact #:[protected]

Client name: Tirso Piadopo
Address: Triple E, Kalanggaman Dist, Bato, Leyte
Contact no. [protected]
Trans date : 7/7/21 1:57:01pm
Delivery /Date: 7/13/21-7/15/21
Trans Type: C.O.D.
Payment Collected: 13, 195.00
Bank Acct: BDO [protected]

Hi, I'm filing a complaint for a tracking number that was never traceable and which I never received. I am still hoping to receive this item. I hope LBC contacts the local branch the item was shipped from and confirm if the transaction took place.

Tracking Number:
[protected]
Date of transaction:
June 13 (Sunday), 2021
Branch:
LBC - G/F Gaisano Roxas, Arnaldo Boulevard, Roxas City
Sender Details:
Chua, Mark Wilson L.
Block 18 Lot 4 Orchard Lane Pueblo de Panay, Roxas City, 5800 Capiz
[protected]
Receiver Details:
Badua, Vanduane V.
[protected]
60 Santo Tomas Proper, Baguio City 2600

I emailed LBC Express customer service on June 18 to bring up the concern. We exchanged emails until June 29 but they were not able to confirm if they contacted the local LBC branch. I also tried calling their customer service around 7 times, but some of my calls were cut I think due to some technical problems. One customer service representative even told me that they will contact the branch mentioned and that I could expect the tracking number to show the details within 48 hours, this however never happened. I was also told to contact the sender of the item but he does not respond anymore. The picture of the LBC receipt he took is not very clear but you can read the main details.

It's been almost a month since the incident and I happened to stumble upon this website. I am hoping for your gracious assistance and hope to hear from you the soonest. Thank you!

Rj Aliwan of LBC Tolentino Espana Manila Branch act in unprofessional way. Pagpasok ko ngayon sinabi nya na cut off na daw, bumalik na lng daw ako bukas. Pero nandon pa Sila at wala naman nakalagay na oras sa may pinto ng cut off time. Hinihingi ko sa kanya ang contact number kung saan pwede sya ereklamo. Sabi nya 'ayoko ko nga'. After me, may customer na pumasok, at inentertain nya. Ganito ba makiharap ang employee nyo sa customer? Sana bigyang action.

Good day im complaining regarding my delivery of my package. My sender sent my shipment and according to my delivery it will be door to door delivery. Weeks passed and my shipments still not arriving, then the sender checked it and it find out that my area is not covered for door to door delivery. And then that delivery is already paid, and then the one of lbc staff ask us to go in the nearest branch to give the tracking number and ask for another payment which is already paid. Please investigate for this incident. This is not right. By the way im still not receiving my shipments. They cant find it.

Icocomplaint ko si ms alyssa joyce lawang
Ganyan ba tlga empleyado nyo? Kung makipag usap para lang kaming pulubi bastos mag approach! Nakakadismaya. Pabalang mag paprima. Papirma harap at likod na pabalang. Tama ba yun.? Tapos xempre nagtaka ako dahil frstime ko magpadala sa mga kinclaim ko kasi tlgang naka fold ung mga item para madami din mailagay.. Sasabihan pako sa iba nalang ako magpadala😌 lbc lifestyle strip sto. Tomas napaka yabang nyo mag approach daig nyo pa ang may ari. Hayaan nyo pipilitin ko macontact mga mataas at sisiguraduhin ko makakarating sakanila. Ang alam ko apg gnyan nag ggreet ka sa customer, nag ssmile sa customer. Ni po walang ginagamit. Kaya pala laging walang tao bastos kayo kung sumagot.. Mag eemail din ako sa mataas para sure n makarating sakanila ito

Delivery personnel on the ground too LAZY! Contact no's of the receiver has been provided, actually 3 contact numbers yet the delivery didn't care to contact our parcel always end up coming back to CEBU DELIVERY TEAM 2. This is not the first time please do something, our receiver always keep on waiting Delivery on the ground keep on insisting Establishment is closed yet they dont bother to call our recipient when they are on site to deliver.

Hi Ma'am/ Sir,

Good day.

We would like to file a complaint regarding our documents that we send to Super Metro Calbayog last October 16, 2020 with a tracking # [protected].
Below are the details.
Date of the incident: Transaction date: October 16, 2020
Delivery date: October 19, 2020
Transaction Time: 12:50 pm

We already trace the parcel to LBC and it was already received by the Security Guard named Banco Fo but we ask our personnel there in Super Metro Calbayog to ask/ find that name but no Banco Fo in Super Metro Calbayog.

So, our desirable resolution of our complaint is to please return the said documents.

Please don't hesitate to contact us at 266-7787 or email at [protected]@clevermasters.com for the feedback.

Thank you.

Hi good day!
This is to express about what happened to my parcel in LBC Libertad branch, Bacolod City. Ms Rofel Oracion transacted at LBC Sara branch with a tracking #[protected]. I was not able to get my parcel because of circumstances brought by pandemic and I dont have any idea about the alloted days allowed for the parcel to be claimed. The LBC Libertad branch personnel never contacted me about the parcel and the rules, I only known about it after 15 days when I finally have the chance to go to the store. They sent my parcel back to Sara branch, Iloilo which made a hassles to me and the sender as well because of the pandemic, time and money constraints. Sara branch, Iloilo personnel told the sender that she cannot transact online and pay via gcash, they required her to personally transact to send the parcel back again to Bacolod City and if failed to do so they will send the parcel to Manila and get burned. It is sad to know that in trying times like this, transacting online is not possible for them and it caused double payment

Sent from Yahoo Mail on Android

I am complaining of your delivery staff i am sending express shipment from Al-khobar Saudi Arabia to Mandaue Cebuthe shipment out of delivery since yesterday and we always monitor and visit near 2 LBC branch in since yesterday and Today According to them our 2 phone number that which my Mother and My Wife not answering since yesterday which is not true until now the shipment we didnt receive how many time we attempt to call your deliver man but not answering.

This not good experience i choose to pay express delivery to priority the shipment but now what happened until now we didn't received the shipment.

My papers in not already received because of incomplete information and forget to insert my contact no.
My contact no [protected]

He is using the fake reciept of LBC but it looks like original.The name of scammer is Romeo D. Lynnarda

Good day,

I visited LBC Marquee Branch last June 3, 2021 - Saturday at around 4:20pm to pick-up an item I ordered on Instagram (with shipment #[protected] confirmation text sent to me by LBC). I showed them a government issued ID, which indicates my NAME, PHOTO and ADDRESS. The lady with eyeglasses told me she cannot release the item because the name written on the package is my nickname and surname (My Instagram account), with same address, same contact number, same shipment number, and told me that "Ang layo ng pangalan". I understand they follow certain SOPs for security purposes but it's not hard to be flexible. I showed them my valid ID (PWD ID), my contact #, I even handed them my phone to show the confirmation text sent by LBC, which only means that the receiver is obviously legit! I don't know what other proof they need for them to release my package. FYI: it's just an otc medication, low value item, which I just badly need daily (antacid). The staff's inefficiency caused me stress, lost my time and effort.

I am very disappointed. These are the kind of people who chose to give other people a hard time instead of helping, I hope this won't happen to you. You are a customer yourself, you should learn how to be flexible.

Nagpladala ako ng mga documents ng company nmin and then this the first time nanyari skin to, Our company is located at supima square meycauayan, and he address the shipper in citymall tarlac which wrong dpat chineck nya muna mbuti yung address ng shipper ngbgay nmn ako sa knya ng sticker dapat doon palang ok na.. di manlang sya ngtanung skin kung tama inuuna ksi ang chatting sa loob ng store kaya mali mali encode. Im so disappointed in LBC branch malhacan meycauayan.

June 28 We scheduled item for pick up
June 2 Item was picked up in Bulacan
July 1 Item arrived in Sta Ana

We paid 360 pesos so it is for home delivery. I attached screenshot. And then I checked the tracking only to find out that my item is for pick up! I wouldn't even know that it was suddenly changed to pick up if the branch did not text me. What kind of scam is this? This is not the first time this happened to me and I'm not letting this slide. I don't care about your 10 day deadline that I should get my item. I WANT IT DELIVERED TO MY DOORSTEP BECAUS THAT IS WHAT I PAYED FOR. YOU ARE NOT SUPPOSED TO BE AN INCONVENIENCE TO THE CUSTOMERS.

We have an item to be returned to lazada..we already have our return tracking number provided by lazada thru there online return form.. And instructed us to return it immediately at the nearest LBC branch.. And so we did we brought the item together with its tracking number to be presented at any LBC staff assigned..The bad experience arise when the LBC staff refuse to accept the return and telling us that lazada has its own protocol that whenever you return an item you should prepare a PRINTED TRACKING which is a FALSE STATEMENT.. lazada never ask a printed tracking instead only present the tracking number.. We are so disappointed on this kind of LBC EMPLOYEE.. Below are screenshot chat with lazada as proof that they never have that protocol as what the LBC employee is telling us about & a photo of an LBC employee we encounter

To Whom It May It May Concern:

On Saturday June 26th I called lbc market market at 8853 7562 for pickup of my balikbayan box and they give me a booking # [protected] for Monday pickup June 28th between 1pm to 7pm. Around past 2pm I called to verify if somebody is coming for pickup and she said yes. So I waited until past 4pm and called again talked to Aimee asked if somebody's coming and she said it still on schedule but nobody's showed up not even a phone call. I just wasted 7 hours waiting for nothing. So this morning June 29th around 8:45 AM I called and spoke to Victoria told her that nobody pickup my box. I told her that I want to have it pickup this morning but nobody came and again not even a phone call. I am very disappointed about this lousy service!

I have been using LBC, friends and family in San Francisco, California for money remittance and balikbayan box for over 30 years and this is the lousy service I ever received! As big as LBC is they should hire more dependable and responsible people.

Respectfully,
Jose Candelario

Hi, Good day.

This is Thea Bayona. I have a concern regarding a balikbayan box that was sent by my fiance from Saudi Arabia to the Philippines last March 2020. Since May 5, 2020 it was still for Custom Processing based on your online tracking. He was told before that it can only take 60 days to arrive in Iloilo. But given the situation right now in the Philippines, I know it can take longer than that. He already called your customer service in Manila and even asked update from time to time to one of the nearest lbc branch in our town, but ever since we do not have the exact answers to where the box really is and when we exactly will be able to receive it. We also emailed your customer care center, but they only asked us to track the box on your online application which we are doing since it arrived in Manila, but its very disappointing to see the same status every time.

Could you please at least give me some update regarding the box? Its been almost 3 months and we are really disappointed.

Here are the box details:

Sender: Berlin Carreon
From: Riyadh, Saudi Arabia
Receiver: Hubert Carreon
To: Oton, Iloilo, Philippines
Tracking Number: [protected]

Good day, my name is Diane Christine Sereño and I have sent a package through LBC. Containing a Huawei P20 Pro whose original price is at ₱50,000. Upon sending, the phone was checked and packed by April Taghoy at LBC Express Basak Lapu Lapu City. And I was asked for the declared value, I declared ₱10,000 and I was informed that based on the value of the phone I will pay higher for insurance. The phone was in pristine condition, no cracks no dents and no damage. I was also asked by the LBC personnel to turn off the phone as it was on.

Upon reaching its destination, the recipient was just surprised that the package was in their gate and when she opened the package, the phone was already broken with its back casing dislodged and won't stay on. Attached herewith are the pictures. We immediately reported it to LBC and was told they are going to email Seamus and we shall expect a call as it is for investigation and as we await further instructions.

However we did not receive a call so we decided to go back to the branch. But was surprised because we were told that we cannot claim for insurance because the damage was internal.

I would like to file a formal complaint to the LBC Personnel April Taghoy for the following reasons:
1. For complete neglect of her job. For failure to check the phone and declaring its actual state with the model number and essential information needed before sending a package. Before accepting the declared value, the item should have been checked properly and declared its status before shipping to avoid issues like this where anything could go wrong during shipment, which I think what the insurance is about.
2. For displaying rude behavior while talking to the customer and immediately ruling out, we cannot file for claim without due investigation of the matter to just get out of the mess.

Please get back to me on this asap.

I scheduled a pick up of a package 8 days ago and I am still waiting until now. If I use LBC as partner to my online business, my clients will be unhappy. For three times now that I have used the service, this is what I always get. I thought my faith will be restored as LBC is the biggest (or one of the biggest) company in Ph and is well known. But I'm wrong, no matter how big and full of marketing you are, I think the service should still come first. I don't need a cx responding apologetic emails to me. I need my issue taken cared of.