LBC Express
Reviews and Complaints

The delivery of the parcels (2 boxes) from New York USA to Mabalacat City Pampanga was incomplete. The tracking number was [protected]. I tracked it on your site and it says that its already in the LBC sea cargo warehouse at Manila since August 8, 2018. 6pm. I received the first box with tracking number [protected], the delivery staff just said that it was forgotten. How was that possible? We need to claim that parcel as soon as possible. We already acknowledged the fact that the weather lately was bad that may cause delays with delivery. But the reason of the delay of the parcel that we should have had received few days ago was negligence of the staff handling the sorting and delivery. I look highly and patronizing your company until this happened.

I will be waiting for your responce regarding this matter. Please get back to me as soon as possible.

Thank you.

Hi LBC I I just want to know when can you delivered my parcel, the last update was yesterday that it was accepted at mactan Mandaue hub, but as of today as I track it hasn't posted that it can be out for delivery!can you please settle and delivered my parcel today!
Tracking# [protected]
Please I need my parcel to be delivered today!
I am in huryy so please can you track and call the mactan Mandaue hub!so that my item will be delivered today!

Nagpadala ako ng bag s tita ko ininsure ko na walang kulang walang damage ang item. Pagdating sa tita ko ng item iba ang strap ng bag. Tama po ba yun ang palitan ang laman ng bag at pagkatapos e..papalitan din yung sealed package para hindi halata na may kinuha.

Ano po ba dapat gawin. Kailangan po aksyunana.. bayaran na lng po ninyo yung kinuhang strap 280 pesos po yun.
Parepareho po tayong nagtatrabaho wag naman po sana manloko.

Sana po maaksyon ninyo po ito. Salamat po.

Hi Maam sir this is ms. JULIE-ANN G. DELEN from oriental mindoro Nag padala ako sa LBC Pasay ng item to LBC BRANCH GAISANO MALL OCCIDENTAL MINDORO pero dinala yung item ko sa LBC BRANCH GAISANO MALL CALAPAN CITY ORIENTAL MINDORO.Sobrang layo po samantalang yung basa packaging is OCC. MINDORO .Importante po yung laman nun😭 Ano pong peede nyong gawin?

Gusto lo lang ipaabot sa kinauukulan ang aking reklamo tungkol sa ipinadala kong pakete patungong lagawe ifugao, na nakapangalan kay miss Karen Cabbigat noong Aug. 9, 2018 na hanggang ngayon ay di pa natatanggap, inihulog ko sa Gerona branch, galit na ang buyer ko dahil walang napaparating na pakete, trinack ko ngayong oras na ito at lumalabas n di na i forward, bakit kailangang umabot ng halos isang linggo ang pakete na hindi kumikilos na di man lang ninonotify ang sender o ang receiver considering na both parties ay may cp no. Matagal na akong tumatangkilik sa lbc pero dismayado ako sa serbisyong hindi maayos na maging dahilan upang masira ako sa iisang kliyente na magreresulta sa pagkasira ng pangalang na i put up ko regarding online selling, maliit na halaga pero katapat ang pagkasira ng buong pagkatao ko.

Dear LBC Express,

Today my parcel delivered at my house which the addressed provided, I wasn't there to received the said parcel in the morning about 11:55 am. So my auntie was the one who was able to received it, Imelda Caduyac. Right now I checked the parcel and I have notice some damge/s. Some of soaps (these are my items to receive solidly) are melted. Since this parcel was already sent to FASTRACK for delivery from my supplier, it was 26th day of July and then they moved my parcel into your nearby forwarder at the MNL on August 9, 2018. So the question who will be the responsible of the damage/s? I want a solution right after, thank you!

Rosie Serbo
Costumer

lbc texted me today august 14, 2018 that "my shipment with the tracking number [protected] was received by baleocor" which I have no idea at all. upon checking to your "track your shipment website" that tracking number was accepted to the branch near me. is there any possibility that I may know who is using my number? because as far as I know this is not the first time I encountered this scenario, and im worried someone is faking his/her identity. hope you could help. thanks!

ServiceI have ordered rain guard online sent to me from cebu.. after removing the cardboard the i remove the bubble wrap.. the theres plastic covering where in you can see through that 4pcs of the rain gurad iscut into half.. base on the package the sender did its best to secure the package.. this is clearly due to the handling of the delivery of the product that cost this to the item.. now i need to send it back to the seller and i will need to pay for the package then sender will need to send me back my money for refund.. this is not a win win situation for me as a buyer and for the seller because i will need to pay for the return package and the seller lost profit with the broken item on the other hand its a win win situation with LBC, i just paid you guys to for the remittance of my payment nad seller paid to deliver the package now i need to pay to return the broken package and seller needs to pay to send back my refund.. very much in favor with LBC..

Good day lbc.
As per trace and track record of your website, the package to be sent to me was received on august 9.. so i was expecting it to arrive by august 11 or august 13.. but until now my package still has not arrived.. this is so unlikely of your company since from what ive known you deliver for 2-3days, its past 3 days.. WHERE IS MY PACKAGE?

I arrived at your LBC branch here in SM City Lipa at exactly 8:31PM. I was advised by one of your personnel that he can no longer accept my parcel since it is already beyond cut-off. He also said that the daily report was already submitted. When I checked the time, it was only 8:32PM but on their clock, the time was already 8:35PM. They are clearly not following the Philippine Standard Time.

Good morning! My shipment to Ms Marilene Macagba last Thursday with tracking number [protected] was undelivered to the recipient. I'm requesting for re delivery today to the indicated address given or please contact the recipient with mobile no. [protected] or [protected] for proper communication. Please act on this ASAP. Thank you & God bless.

Linafel H. Ambasan
Sende
Mobile no. [protected]

Good day,

The document i sent to 312 D A Bonifacio Street, Brgy. Hagdang Bato Itaas Mandaluyong City with tracking No. [protected]. Was not delivered, your online o status said the location was not found. It very unlikely because my client has already received parcels from LBC Express Before at the same Adress.
You suggested for a pick at San juan - Mandaluyong Branch. Unfortunately it is far from the location of my client and she don't have the luxury of time to pick it uo her self due to work.

My concern is to request a RE- DELIVERY to the same location.
my client will not pick it up due to work and we paid for a door to door delivery.

312 D A Bonifacio Street, Brgy. Hagdang Bato, Itass Mandaluyong City.

i hope you will address my concern.

thanks

Good day!

Just tracked my package air shipped from Taguig, Metro Manila (08.09.18) and found out that it went straight to LBC Tagoloan, Misamis Oriental when the address specified is at Camp Phillips, Manolo Fortich, Bukidnon. We do have LBC outlets near Camp Phillips like LBC Puerto, Cagayan de Oro. I need to use the items on early Sunday morning and it is very disappointing to know "Hari ng Padala" that my package is moving back and forth contrary to usual expectation.

Attached are documents to support the claim. Please facilitate.

Thank you.

Barlow Ragasajo Campano
Chemical Engineer 19755
Pollution Control Officer Level II
Mobile No.: +63 [protected]

i've been sending packages (electronics, gadgets etc.) to the philippines for more than 5 years and it appears they change the rules every single year and its beginning to be inconvenient. I hope you improve your services next time.

Hi LBC,

Please sort this out ASAP. as per track and trace online, you tried to deliver the shipment but i was not present. but I was at the address whole day, waiting for your delivery man, but no one showed up. so please do your job.

August 09, 2018 Ready for delivery. Please expect delivery within the day.
August 08, 2018 We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day.
August 08, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Arrived at SF - CEBU.
August 06, 2018 Forwarded to SF - CEBU.
August 06, 2018 Arrived at SCS COURIER FACILITY - MANILA.

Tracking Number
[protected]

Date of Last Status Transaction Status
August 08, 2018 Arrived at SCS RETURNS.
August 07, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Arrived at CUBAO DELIVERY TEAM 2.
August 07, 2018 Forwarded to CUBAO DELIVERY HUB 2.
August 06, 2018 Arrived at METRO MANILA AREA.
August 06, 2018 Forwarded to METRO MANILA AREA.
August 06, 2018 Arrived at SCS COURIER FACILITY - MANILA.

yesterday someone message me about the COD that I've purchase to lazada that they were going to deliver the item yesterday. I been waiting for so long yesterday but they didnt informed me anything about the delivery if they were going to deliver or not. This morning I tracked the item the latest update is stated that they were tried to deliver the item but there is a request to postpone it. whats wrong with it? I badly needed the item now coz im leaving this sunday going to manila so i need it to be delivered today asap. This is Rey Saurin the tracking code of my item is [protected]

my package was not delivered and i am to pick it up on the warehouse that is secluded from the people. damn! i have to pay for the delivery and now i have to pay for the fare that might end up double the price of the delivery fee! [censored] you LBC! plus your employees are not answering their cellphones when i am trying to contact them again that they need to change the place where i can pick up my package that WAS NOT DELIVERED! MY TRACKING NUMBER IS [protected]. I NEED MY REFUND AND PAY ME FOR THE ADDITIONAL EXPENSES YOU PEOPLE COST ME FOR TRAVELING BACK AND FORTH TO KNOW IF MY PACKAGE IS DELIVERED OR NOT!

August 08, 2018 Arrived at SCS RETURNS.
August 07, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
August 06, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 Arrived at UPPER LAGUNA DELIVERY TEAM.
August 05, 2018 Forwarded to UPPER LAGUNA DELIVERY HUB.
August 05, 2018 Arrived at SOUTH LUZON AREA.
August 04, 2018 Forwarded to SOUTH LUZON AREA.
August 04, 2018 Arrived at SCS COURIER FACILITY - MANILA.

I didn't receive the items that was supposed to be delivered on august 7, 2018. Here's the tracking no. [protected]. Please resend it to Lemuel Basileyo addressed at #65 Brgy. Lingga, Calamba City Laguna. or to my Company
Address. global Medical Center of Laguna KM 47, National Highway Brgy Banlic Cabuyao City Laguna

I would like to raise my concern about the package which unable to deliver when i checked yesterday thru online it state "the recipient unknown to the given address "the address was provide was clear and correct and beside its subdivision easier to locate the address. When i found out it wasn't received I immediately sent an email to ur customer service and was hoping for the reponse but unfortunately no reply even
This is the tracking # [protected]