LBC Express
Reviews and Complaints

1 got a text from LBC that they are going to deliver within the day. I waited until evening but they did not came. I did not receive any call from them asking for the location of our house f they cant find it even it is impossible because it is located just beside the road. What makes me angry is their online tracking of the item. How can they report that the delivery was unsuccessful due to payment issues during delivey when the truth is they did not do their job right in delivering the package. Contact number is indicated in the package and I am sure that it has a complete address so there is no reason fr them not to deliver the package. They are so irresponsible!

I would like to complain about the shipment I am expecting to be delivered today. I ordered it thru Shopee. Ref#[protected]. I work from home and I badly need it tonight! My address is clear, Clemente apartment 83 C Mabiyaya st. Masagana Homes, Sta Rita, Guiguinto, Bulacan. I was waiting all day and to my surprise the order was tagged delivery failed and Medina family doesn't know me. I don't have a neighbor that has a Medina last name. I have a meeting tonight online with a client and I will loose $600 because of this. I've been waiting for the shipment. Please investigate and ask your delivery man where the hell is that Medina Family?! I am so pissed right now! I need the item tonight or you will pay for the shipment! Call me at [protected]. And oh, I also have a contact number on the shipment, why didn't he send me a text message. You guys will pay for this!

Tracking No.: [protected]
Hello! If you can't deliver it to my address, i'll just pick it up to the nearest branch (Festival Mall Alabang or Ayala Mall South Park). I have an LBC account so I think you have my contact information if there's no details provided by the sender.

Here's what i've got from your website after BDO texted me about the parcel (about to be received today) :
06-Aug-18 Arrived at SCS RETURNS.
04-Aug-18 Shipment issue. Please get in touch with us through our official customer care channels.
04-Aug-18 Ready for delivery. Please expect delivery within the day.
04-Aug-18 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
04-Aug-18 Ready for delivery. Please expect delivery within the day.

I made my payment for SSS short term loan in Greenbelt Makati Philippines Branch on July 29, 2018 but until now my payment still not posted in my account. Supposed to be the payment will be posted 3 working days after the payment was made. Because of this, i'm already worrying about the penalty.
Reference No.: 1-[protected]
TPA ID/User: 6204/TPA6204

My contact no.: [protected]

[protected] that's my tracking number. When I tracked it online you're page said that I'm not known on the address I have given. But it's really impossible because last week I also used that exact address for my JRS package and I received it. How can I get my package? Please reply asap. Thank you. I need to get that package as soon as possible because it was shipped last Aug 1, 2018 and until now I haven't received it. You didn't even tried to contact me when you can't find me.

was expecting a document since 08/02 because bdo already texted me that it is already out for delivery.eventhough my work starts at 4pm, i waited but no one called or texted me that they are alredy outside the house or he is on the way.i was not expecting it to be delivered that day due to heavy rain.i checked the tracker but they said that i am bot home @2pm but im home no one called nor texted me. on 08/03 same thing happened same time and same reason but hell im home waiting for the delivery and now no one still came out to deliver the document that is very important..this is the 2nd delivery that failed..they said that the house location is unknown but we are receiving deliveries in our home through lbc..whats wrong with the delivery of lbc?where are my documents?!?!?

Why those LBC in provinces are allowing customers to send electronic gadgets without packing it in a plastic container? But here in Metro Manila, they are so damn strict! This is a big problem in every service center here in Metro. Dapat wag nyo nang payagan sa inbound pa lang kung hihigpitan nyo rin lang pag pabalik na sa province! Ayusin nyo naman policy nyo!

to whom it may concern I just want to complain about my lost items when I received my parcel through pick up at your LBC arnaiz branch February pa po ito nangyari and nareport na din po ang incident sa Customer Service. I was adviced by arnaiz branch na makipag communicate sa shipper at sa branch na pinadalan which is LBC sm san mateo branch, ticket number [protected]. Since naireport na daw po wait for text, ang san mateo branch they said tinatawagan ang shipper ko dahil need ang shipper's disposition daw, but wala naman po tumatawag nor ngtetext. so sino po ba ang nanloloko yung san mateo branch? then nagpunta ulit saknila dahil sabi nga d sumasagot para iclear na wala naman narereceive na text or call. So again sabi ng branch wait nlng sa text for refund approval.. upto now wala pa din po.. tiwala kami sa service so we were waiting pero till now wala. Sana naman po pagtuunan nyo po ng pansin.. Ang mga nag uupdate nga po hindi naaasikaso pano pa ang mga walang oras mag update.

To : LBC BATANGAS
Complaining of: Balikbayan Box
Expected time of delivery: July 28 but since they cannot find my address they return back to delivery hub instead of calling my provided mobile no.
July 30- i called LBc but they didnt endorse my box to the delivery staff, 'was expecting today but i didn't receive my box yet
this was my 2nd time to experience the delayed in delivery, please do the necessary action

Hi, Im the recipient of tracking number [protected] .
Received a text from courier that my item is for COD . I texted him that the item is for drop off. He is asking for a proof which is really hassle for me, Now the status is undelivered due to payment issue . My seller already sent proof to email which i found on website [protected]@lbcexpress.com.
Can i just send a screenshot to your Email? Let me know what is your Email address

Greetings!

I would like to complaint in inappropriate actions regarding your employee actions i was about to remit cash via western union to lbc robinsons starmills branch in pampanga amounting of $20 and a employee name Kevin as far as i remember asked me if what for is the money sent to me and told him it was given by my sister who is at houston, texas and ask me again what is my job/ do i have any job and told him im currently unemployed. In my mind maybe my sister was surprising me of joking with just $20 she transferred for me.

And kevin handed me 10, 015 in peso which was not my fault. This was last monday July 28, 2018

After our lbc we went straight home to south which was indicated in my address on my lbc id. And as a first time mom and a married woman i don't really have any time going out of house unless my husband is with me but, currently working 24/7 via online job.

Kevin continues to call my husband on his mobile number and distract his work just to communicate to me.

And still continues to call me as well despite im a full time mom and currently no one to help me baby sit and do chores at home.

He also visited my previous job branch at healthy options pampanga which is alarming.

I am complaining him for taking my privacy and please do immediate actions as well as to took his fault in his job standards.

Hoping to hear from you soon,
Kate Pangan

I went to the LBC office in Portland Oregon, USA in June 2018, the manager said their credit card machine was changed and only does money advance.
Because I did not have cash I used my credit card and was charged $30 plus interest.
There is an ad that says your business takes Visa and Master charge.
I was at the LBC office and their credit card machine was still just doing money advance.
When are you going to fix this.

July 31, 2018

I was expecting an item from LBC and received 2 text messages with tracking no. [protected] that it will be delivered last July 26 and 27, 2018 but no LBC courier arrived. And as per checking today, the item was already returned to sender.

How come it was already returned to sender without attempting of delivering the item in the first place?

It is impossible to unlocate the address because the mailing address is at Metrobank Dinalupihan Branch, No. 3 San Ramon Hiway, Dinalupihan Bataan.

We always order items via online shopping and received it on time through LBC Courier, how come I didn't received this specific item this time?

I called the delivery boy assigned in our area to explain why he didn't deliver it but he was just making excuses.

His name is ROLLY LULU.

I believe they undergone orientation / training for proper way of delivering items/docs before they return it to sender.. Sadly, some of your delivery man opted to RTS without even having an effort to locate the address first.

These kind of staff is causing bad effect to your company that's why I am making a report.

I hope you will do something about it.

Thank you.

Parcel with tracking #[protected] contains live plants from Baguio..It was accepted at Baguio Bonifacio last July 25, 2018..
Expected delivery should be on July 26..
It takes 5 days for the parcel to arrive...
The plants wilted, leaves turn brown..The plants are totally damaged, these are succulents..I am reporting this incident to demand for refund to all the damage plants

Hello.. I've been expecting a very important document that until now is still undelivered. I get in touch with the shipper and they said that document was sent back to them because the recipient is unknown. Why did they return it to the sender without giving me a call? Kindly check on this coz I badly needed that document. Here's my cp no. [protected] and the tracking no. Sent to me by the sender is [protected]. If they can't locate my address they should give me a call.

i ordered last sat ( july 22, 2018) and it's been a week wala pa din yung inorder ko they keep on saying it's just delay so i still waited pero i can't take it anymore i think they are just fooling me so 1 week is not a joke para paghintayin ako. and i'm really pissed. i hope ma solve yung problema sa services ng lbc kase hindi lang ako yung naka experience ng ganito even my friend hinayaan niya na lang yung inorder niya eh

July 16, 2018 nung ipinadala q s LBC valenzuela branch near puregold valenzuela ung parcel VALENZUELA to Q.C. lng but until now lapit n mag-august wala p dn! mas nauna p ung ipinadala q s cebu 3 days lng nsa house n nla eh e2ng Q.C. lng $* years n wala p dn nkakarating! ano bng problema nyo LBC?! pde pkiayos toh! nkakapikon n kau! ilang beses n tong nangyayari sakin huh!

Ang tagal ko nagantay para sa commode chair na inorder ko overseas noong july 19, 2018. july 28, nabasa ko ang notification ko na nadeliver na daw ng july 27 pero wala namang nagtungo sa amin. Agad akong nagtungo sa LBC na tenant din dito sa mall kung saan tenant din kami upoang magtanong kung ano ang dapat gawin dahil ang sabi ng staff ng LBC dito sa Ayala MAll ". hindi nadeliver dahil mali daw ang address". Tumawag ako agad sa customer service para ipaalam na walng mali sa address at kailangang maideliver ang aking order. Nakasulat din sa notification na.."We tried to deliver your package, but could not reach you." eh wala nga ako nareceive na tawag o text na darating ung shipment ko. HINDI NILA AKO KINONTAK.
Dapat aksyunan ang ganitong pangyayari.

LBC with tracking number [[protected]]

tracking no. [protected]
reciever name. jimmy simpauco
my parcel send july 9, 2018, and it was recieved by jimmy simpauco july 10 at 1pm with complete payment, and your customer service proven that because, they call jimmy simpauco to verify if he recieved the parcel already and its a yes. today july 28, i didnt recieve the cod payment. its already third week since i reported this matter on your customer service. fyi we have a group all people who has the same issues of unpaid COD we are planning to go media immidiately or to report this matter to Mr. Erwin Tulfo. Because you dont have any actions.

The document (MARRIAGE CERTIFICATE) was sent out last April. I was able to follow-up with the sender last June since it's I've waited too long already. I was then informed our marriage certificate was already sent out last April and provided me with the tracking number. As I've checked the said IMPORTANT document was already in the hangar for disposal. I've been trying to have it retrieved since mid-June it's more than a month now and yet no results or update can be provided by their customer service department. I am very disappointed as the error was due to the address provided it was supposed to be 6/F but they have been trying to deliver it at G/F. The question is why no one informed me that there is a discrepancy in the address while they have my CORRECT contact number which the customer service verified with me during my first follow-up. The tracking number is [protected]. Hoping for your kind assistance as it would be very tedious for us to get another copy of the said document.