LBC Express
Reviews and Complaints

Good day!

I am Norwidad Solaiman. The recipient of a package from Integrated Bar of the Philippines-Manila with a tracking number [protected]. I was imformed that the package was sent back to Manila since it was unclaimed. I would like to inquire about the status of the said package. Is it possible to deliver it back to LBC Gaisano Mall Branch, Iligan City? If not, what are my other options to claim said package?

I will be waiting for your immediate and positive response.

Thank you.

Good Day. Nagorder po ako sa Lazada ng portable speaker cash on delivery. Nagaantay po ako kung kailan dadating. tpos nung trinatrack ko na ung item ito na ung lumalabas. Nag.order dn nman kmi last time COD. dumating nman pero bakit po ganito ung ngaun? pki.ayos nman po salamat .. KIMBERLY CLARISSE ROBEDISO LAZARRA 233, BRGY 2, REYNALDO STREET DOLORES EASTERN SAMAR. Need your reply. thanks!

The incident happen was april 25, 2018. The day that I went to lbc balagtas branch was at first there was no people at the said branch, I was there to receive money from my husband from canada. I present my lbc id and they didn't honor it because they said that I should present an id that same with the name that was appearing on the form which was my maiden name on the remittance, my husband and I was married at canada so all of my id's are now married and updated. I brought all of my papers which includes my old passport appears my maiden name, my birth certificate, my marriage certificate which was psa original even though we're married outside the philippines we submitted our marriage certificate in philippine consulate calgary to honor our marriage in philippines, an old company id from mercury drug corporation which was appeared my maiden name but all of the said documents they didn't honor it at all. I had my 1year old daughter with me on the said branch even I explained enough they didn't listened to me. I was only getting the money that my husband sent us because were going back to canada just to have our pocket money for the travel that is why he chose the pick up money remittance not the bank remittance because our flight was the next day, so I was there explaining everything but nobody wants to listen to my complain no one employee in lbc helps my concern. I was with my child that time and they said that I should go to other remittance not in there because they said that I don't have id that appears the same name but I was the only one who insist to see my evidences. They made me feel that I was crazy until many people came to the said branch and they entertain the people that are coming rather than my concern. Until no one listen to me. They didn't solve the problem. I leave the branch feel mad!

They suppose to close their store at 7pm however they usually do early cut-off of customers at 6:20pm.

Last July 19, 2018, (Thursday). I was supposed to pay my online transaction of birth certificate on that store branch.

I entered the store at exactly 6:20pm. I was about to get a payment number, when one of their personnel prompted me that they will no longer accept customers because it's already cut-off but i saw that there are only 4 people that were on-queued for payments.

It was raining that time. I feel so frustrated that i really want to complaint ao badly to somewhere else but I controlled my tempered to avoid turmoil.

july 9, 2018 nagpadala ako ng letter sa papa ko sa nueva ecija. july 11 di pa nareceive so i tracked it down. tapos sa remarks ng tracking nila eh "the recipient is unknown in the given address" may contact no. naman na nakasulat don bakit di nila tawagan...di kaya eto ang first time na nagpadala sa address na yon at nakakarating naman yong dating pinadala. until now. july 21, 2018 na di pa rin nakakarating ang sulat na pinadala sa lbc. cabanatuan delivery team. alam niyo ba ang ginagawa niyo? sop nman yon diba na tatawagan ang recipient kung di niyo mahanap ang address. please naman ideliver niyo na ang sulat...walang lamang pera yon. di pla mapagkakatiwalaan ang lbc kung ganun...sa lbc express. siguraduhon niyo naman na competent mga kinukuha niyong tao. anung balak niyo sa sulat na pinadala ko...eto tracking no. please lang lbc...look into this matter. [protected].

July 19, 2018
[protected]
7:30pm
LBC TRINOMA BRANCH - Space #1093 Level M1 TriNoma Corner EDSA Quezon City Metro Manila Philippines.

I am Abegail Magno and I'm complaining regarding the behavior and attitude of the staff assisted me in the said LBC branch.

BAD SERVICE LBC Trinoma branch. I arrived at 7:30 p.m in their branch to ship my package and the staff told me that the system already cut off so they told me to come back at 8:00 p.m, before i left i ask first if how much will i be able to pay just in case with additional bubble wrap to make sure that my item is safe.

When I came back at 8:00 p.m, the lady staff in a long hair assisted me in my item and she just casually said that they don't have bubble wrap, and she told me to buy for my package sake. Okay then, she said that the only store selling bubble wrap is in handyman only at 2nd floor. And take note. Handyman store is in the end lane in 2nd floor! But then I don't have choice so i decided to buy just to make sure that my item is safe. Since It's a camera lens. I asked the girl if how much bubble wrap do i need to buy. And she said "2pcs 1mx1m". So i walked in a rushed at handyman store because I'm afraid the mall will be closing soon.

When I came back, AGAIN at LBC Trinoma Branch, the lady wrapped my item and she put it in a box. Then suddenly she said that the item is not fit in the box, and says that we'll do DAY One - measuring procedure, so that i will not pay more. But I just have to add 3 more pieces of Bubble Wrap! Really? I have to rush again to the 2nd floor just to buy another bubble wrap, because of this idiot lady who told me earlier that 2 pcs bubble wrap will do! Ano ba naman yung sana sinukat nya muna kung kakasya sa medium box bago nya ko pinaakyat at pinabili nang bubble wrap na yon! Bumili nalang daw ako ulit kesa naman mapamahal ako sa large box! My Gosh! For REAL? Is this your service LBC.? I'm So disappointed in this branch.

Since I'm already annoyed at the lady and I don't want to have an argument and discussion with her, i just left the branch. Without her apology! Ang kapal ng mukha diba? Yung Mag sorry lang sana siya kasi it's her fault in the first place e, kaso wala. It looks like proud pa sya to say at inuutusan ako bumili ng bubble wrap that easy? She doesn't even know that I'm so tired, I walked from SM NORTH ANNEX to TRINOMA kasi kabibili ko lang nung CAMERA LENS na yon at badly needed na ng sister ko in Cagayan Valley, nag ikot pa ako to buy Container para sa ITEM kasi that was the rule, I'm fine with that. But that attitude of LADY STAFF. Oh my gosh, I can't handle anymore.

Hope you'll take action regarding this matter. Or even a sincere apology from her just to ease my annoyance to her, she really wasted my precious time. I can't even get her name dahil sa inis ko. :(

I am trying to call hotline [protected] for delivery of my passport which was renewed last June 29 but no one is answering my calls.
Follow up on the status of delivery for tracking no. [protected]

Passport name: Anne Katherine Santoyo Cunanan
Address: 143 Montalbo Road Brgy. Bolbok Batangas City
contact no. [protected]
Date applied: June 29, 2018
Date release: July 10, 2018

Appreciate your feedback on this please. My email address is [protected]@globe.com.ph

Ako po si Evon Iris V. Malce. Bakit po di ako tawagan kung walang tao sa bahay namin sa naka lagay na address? Diba nga may inilagay na phone # ?! Bakit di nyo ako tawagan kung walang tao ?! Palagi nlng sinasabi sa lbc tracking na "We tried to deliver your shipment but recipient is unknown at the given address." Dapat tawagan nyo ako. Paano ko makukuha ang order ko.niyan.

I sent a documents on Saturday, 14-07-2018 at LBC Uptown Mall. The customer service staff were nice though. I was told that the documents will arrive and available for pick up today, 17-07-2018. However, I tried to track using the tracking number on the piece of paper LBC has provided, but no result was found nor any tracking details. Tracking number is - [protected].

Possible reasons are: it wasn't scanned, it expired, it wasn't delivered, or worst is it hasn't been shipped yet!

I need those documents to arrive at the destination today as it's very important!

Im complaining the staff (a guy who is shifted around 4-5pm in las piñas pulang lupa uno branch) i waited till cut off. And i commented that they are slow till one of the employee said something unusual before i leave. Then we had an arguement. My complain is it usual for an employee to disrespect customers? Ive been an employee before and one of the rules is to respect customers. Please see to it or else i'll do something it will regret the branch office.

Dear Sir,
I know this is a pity concern but your staff in the said branch as above on duty today july 16 2018 afternoon shift should learn how to be polite with the customers and should not make faces as she answers the queries of the people she is talking to.
We are all tired with our own jobs as well but giving a smile or even talking properly to the customer is not hard at all.

Thank youand Good day.

l'm complaining about the services/ delivery of LBC.. sobrang tagal... and also complaining the girl personnel I dont know her name just take a look my attached photo.. this girl sobrang nkakabwe**t.. di marurong mg address ng client concerns.. dapat ung hinire nyong personnel good customer service skills.. hindi yong mgagalit pa sa customer kng ng tanong about the items kng nsaan na.. pabalik balikin pa if wla ung item.. diba u can track the items and yet u dont know? Pra kang tanga!

Customer service in this branch is really terrible. Early in the morning, Of July 16, 2018 between 9-10 AM only 1 Customer service representative is in the counter. The other one came in close to 10 AM already, spent some time chatting with each other despite the bulk of customers waiting to be served. They don't even smile, seems like they are carrying the weight of the wold's problems in their shoulders.

my box that I sent thru LBC was opened at some point during delivery and items were missing when the Recepient opened it. When the box was delivered, it had numerous LBC tape on it . The box was also not handled properly. There were items that were broken and canned goods that were burst opened and started to rot inside.
Most of the items that were lost/stolen/taken were food & household items.
Items missing cost at least $50..
tracking # [protected]
confirm #2409801
date of shipment: 05/05/2018
delivery date :07/12/2018
items missing: food/household items

I ordered some stuff in Lazada and the courier was LBC. Everytime my order is said to be shipped i always get a notification that they were not able to verify my address. How come I never even received a call during the delivery. And I clearly stated on the address that my house is near the Brgy. Hall, they could have asked the people in the Brgy hall of they know me and Im sure they do. They never even called to verify my address . I never had a problem when it was with 2GO. They call me even before they deliver.

JULY 12, 2018

[protected]

My colleague transacted with LBC Megamall Branch today (July 12, 2018) for an international remittance whereas she will claim a money from abroad. In the event that she was already on the counter and gave the details, the teller - in the name of Kaye Romantico, said that they cannot process her remittance due to internet error. However, she cannot claim the remittance in other branches because it was already processed in their system. No assurance given just got her number and they will just update her. We went back to claim it again(same day) since no update was given. Upon checking, no action taken it was just then when we suggested to call the main branch for assistance. However no one's calling and they did not put an effort to do something whereas in the first place they knew about the problem in their internet but still transacted the remittance and gave us no choice but to wait. We took a video of the conversation between the teller and my colleague to report them to the management of the bad customer service. And then, they snatched the phone and threw it away claiming of their privacy rights. Now, it heated the incident since it should have not been thrown as damage of property and could have just advised us of the no video. The teller acted wildly exchanging curse words and even said as to why we even transacted with their branch. No manager was there to take over and took action of the situation. We wanted the teller to get suspended or terminated. As to the video, we don't have any plan of sharing it publicly but just to report it directly to their management.

June 8, 2018 pinadala saakin yung package and expected date na dumating dito sa mindanao is June 9, 2018. ba't hanggang ngayon hindi parin dumating? 1-2 days shipping nang LBC pro lumampas na sa date. Tracking number [protected]. it is LBC's obligation to ship. we pay for this and then ganito lang mangyayari? wala akong natanggap. do your duties po. please take action with this.

Please contact my receiver thru his cellphone number or my email. If you cant locate my delivery address/ laramae.[protected]@gmail.com
Tracking Number
[protected]

Receiver Complete address
Provincial road, Purok 1, Centro #3, Luna, Isabela, Phil.

Date of last transaction status
July 11, 2018 Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels.

The package is important. I trusted your personnel when they said it will be delivered 2-3 days. I monitored through your LBC track and trace. It stated there: ready for delivery. Please expect delivery within the day. But until now the package is still not delivered. The delivery man called that they don't know the location, that's why the package was not delivered. What a stupid reason!