LBC Express
Reviews and Complaints

Hi, My name is Madelyn Madrid. I send the document from US to Manila last June 25. As far as I know that day also they pick it up from the store going to airport. The lady from the store milpitas told me that night also leaving going to airport. Expected arrive in Manila like 7-10 working day. But now is already July 7. My husband haven't recieve yet. I though ur service guys is really good. But is not. I really regret that am choosing LBC than UPS. Now I feel like no more trusted your LBC. I will tell all my friends what ever my bad experience with u guys. And that documents is really very important. Tracking-[protected]. This gonna be 1st and last that I will send LBC. I'm really disappointed ur service guys.

Good day!

I applied for a passport in DFA NCR South Alabang branch and availed the LBC courier inside. Transaction date 3/23/18. Tracking number [protected]. Delivery guy handed over my passport to the village guard and left. I was lucky that the guard brought it to my home.

A passport is a LEGAL document and should be handed over only to the OWNER or appointed person by the owner who presents an ID and authorization letter. I suppose this is your guideline.

I feel really disappointed in your service. Considering we pay for 150 php for this because we would like to avoid any hassles. But your delivery man could have brought me problems should the person he endorsed my parcel with (who was not even related to me) fail to give me my passport.

Hoping to have a valid explanation on this incident. Thanks.

Hi, I want to ask why you cant find my location i ordered Ankle Support Foot Drop Brace Orthosis Splint Recovery Stabiliser Protector with Tracking #[[protected]], i always track my order on lazada ang always says

"Your package has been shipped with LBC with tracking number [[protected]]. For more details on your shipment, you can go to LBC Tracking. Please allow 24 - 48 hours for your package status to be reflected on their website."

Thanks,

i ordered through an online shopping site something for my boyfriend's birthday.. the online seller shipped my order to Cebu through LBC express last June 22, 2018.. the tracking # was [protected].. i received a text message from LBC computer system last June 25, 2018 that my shipment is ready for delivery and i should expect delivery within the day but it didn't arrive.. i received the same message last June 26, 2018 but again, it didn't arrive.. i kept on sending LBC track and trace and i was really surprised last June 29, 2018 that they already forwarded my shipment to Manila..! i was in the area from 7AM to 6PM the whole week and i even told our security guard that i am expecting a shipment from LBC.. usually, LBC's delivery man will inform the consignee upon his arrival to the area but i didn't receive any message.. i called LBC's customer service twice as soon as i saw your posted update and they told me that they will make a report but nothing happened as it was returned to the online seller.. the online seller shipped it again last July 2, 2018.. with the tracking # [protected].. i received the same text message from LBC computer system that my shipment is ready for delivery last July 3, 2018.. i waited but as expected, it didn't arrive.. they posted last July 4, 2018 that shipment was not delivered due to payment issues.. and i received the same message again last July 4 and 5, 2018 and until now (July 6, 2018), it didn't arrive.. i called the customer service hotline yesterday and told me that he will make a report about it but i think my parcel will be returned to sender again (for the 2nd time) because it is now forwarded to LBC CENTRAL EXCHANGE..! my area is not difficult to find since it's a famous university's address in Cebu and i stated the address completely (even the floor and name of the building) and the online seller wrote my cellphone number on the parcel.. we are paying right and we deserve the right service.. i thought LBC is HARI NG PADALA but i think LBC is HARI NG KAPALPAKAN..!

Tracking # is [protected]. I ordered a Mary Kay Starter kit worth P1500 from a trusted dealer. Now, we got a confirmation number from LBC for the said order on June 28 and it clearly stated that TAT is 3-5 days. On June 30, Saturday, it was my day off and for the whole day I was just at home. Here comes Saturday evening, we left for Oslob. A week had passed and still, no order from LBC came. So after following up on it, I got this stupid message that on June 30, they tried to come here but the house was closed. What the heck?! I was home the whole morning and afternoon! I noticed 2 missed calls from an unknown number, and I'm not even sure if it came from LBC or not. Now you would expect a responsible courier to at least text you about your order. But no! I did not receive a single text! Instead, onJuly 2, they left this to an "authorized person" named Annabelle Matabilas. I do not even know this [censored]ing person! And I do not remember assigning it to an "authorized person." Why the [censored] would they leave my package to an unknown [censored]ing person?! I want to sue LBC for this!

Pinadala ko yung box ko noong june 19, 2018
Hindi dumating sa pinadalhan ko, araw araw ko gi track at tinawag para follow up pero mga walang kwenta at paasa. At sa araw na ito tumawag sila sa, akin sabi nawawala daw yung bagahe ko, anong ka tarantaduhan ito bakit ba ninakaw? Maliit na halaga lang yan pero yung effort at hardwork ko para lang mka padala ng regalo sa anak kung nag graduate. Kailangan bayaran nyu at kung hindi magsampa ako ng Case againts sa inyu.

Lbc pls. pki deliver sa adress na to #18 pansol ave. brgy. pansol quezon city, yung pra k vivian/vivien lopez na galing k peregrina amba. mlpit lng sa up town center mall ang adtess n yan. trcking no. [protected]. pki twagan n rin tong no.[protected], [protected] kung d p rin nyo mahanap ang address. kailangan na namin yung dicument asap.
Last track ko napunta na sa bagong silang... ang layo nmn sa address namin.
Slmt.

Hi I would like to know about my parcel
tracking numbers
#179961755976
#179961755996
I would like to know what happened to the deliveries of these parcels.
And how can I get my items back to my location or somehow send it back to the
nearest LBC in my location.

My location is
B8 L2 Colayco St. Woodsite 3 Bahayang Pag-asa Imus, Cavite
[protected]@gmail.com
info.[protected]@gmail.com

To whom it may concern,
Tanong ko lang po kung anu na nangyari sa pinadala ng kapatid ko na documents nung june 26, 2018 tracking no.[protected],. Place deliver from lbc gaisano city lapaz iloilo to bagong buhay cabanatuan city nueva ecija.. Door to door po siya.. Pero hanggang ngayon wala padin dumating dito sa amin.. Merong nman phone no na nka lagay. D manlang kami tinatawagan kung anu na nangyari..

Hello po pwede po magpahelp tungkol po doon sa shipment ng parcel ko po na dapat July 02 2018 ko pa po nakuha. Sabi po sa update ng parcel ko po, may shipment issue po. Paano ko po malalaman yung shipment issue? LBC sana you'll get back to me po, nag-email na po ako sainyo (alexandramendoza.[protected]@gmail.com or [protected]). Sana po mareceive ko na po yung parcel ko po. Thank you po.

Hi
Gusto ko lang po sana i call attention ng LBC base po sa supplier ang nagpipick up sa kanila is LBC may PAGKASINUNGALING din po kasi yung courier na LBC na yan, how come na sabihin nila sa supplier na nagdeliver sila walang tao sa bahay namin eh ang status is nasa BAE HUB DASMARINAS pa yung item. Please i wanted to know if totoo ba sinasabi ng LBC na yan mga 3 days narin na ganun status. Please need your answer.

Hi LBC,

I am from the province of Sorsogon and cant give you a call since we live in one of the Barrios and has poor mobile phone signals. Okay, I have 3 items that was supposed to be delivered here in Sorsogon, but only items reached their destination.

[protected], [protected] these 2 tracking numbers reached LBC Sorsogon and [protected] - still has no update for almost 3 days now.

Ive been monitoring the items since it was shipped through your website and it is frustrating.

Can anyone from your team give me an assistance? as this is really frustrating,

BTW, I tried getting in touch with your Facebook team and they are useless.

Reached me through my email: [protected]@gmail.com

Ngpadala ako nung may 15 2018 Ng xl size box mula dito s dubai papuntang butuan city agusan del norte. Dumating ito ng june 26 2018 s butuan pero pgkakita nila s box maysira na s gilid, may punit ng kunti na parang sinadya at parang may kinuha s loob. S itsora ng butas niya ay makakapasok na ang buong kamay.binuksan lang nila ito pagkarting ng anak ko galing skwela. Ng makita nila na may punit na ang box..
Sana po hindi na maulit ito magpapadala pa nmn din ako ng dalawang anniversary box ngayong linggo baka mangyari na nmn ulit. Nakakatakot pinaghirapan panmn nmin itong nasa loob ng box. Please paki aksyonan lo ninyo. Salamat ng marami

[protected] this package was sent june 25, 2018. From Davao City (Mindanao) to cagayan de oro city (mindanao). There was only one update on this shipment which was on the time the package was accepted at LBC Gaisano Mall of Davao, after that there was no update anymore, I started calling LBC customer service june 28, 2018 to get an update but nobody can give me any information. I called LBC Gaisano mall of davao and told me they have a "manifest" which means the package has already left their facility. I called again june 29th and 30th, I even talked with the supervisor, but she neither can't give me any information about the package.

This package should be received by Mr. Trauvis Tagapan in Cagayan de oro City, because he will be leaving for the US on July 1, 2018 and supposedly give this package to my daughter in the US. But since you lost the package, I demand that you send this directly to my daughter in the US. Her address is 1487 NE 117th st Miami Florida USA 33161. Contact her for any updates on this package at +[protected], her email is [protected]@yahoo.com.

This has been too much of a hassle for me, my daughter and Trauvis. I expect that you would make actions to resolve this before we go any further. Thank you. - Marilou Jose (sender)

I ordered a product from wgeasia and was said that it was forwarded to your south hub lbc. I receive an sms from one of your courier who asked me my name because he said that I have a delivery from shopee. I did not give my name but I confirmed I was at home, yet he was very insistent in getting my name or the product would not be delivered he said. He already know that i'm home why was he very insistent in learning my name. Name are considered as personal information that can identify an individual and use his information in various things. Now I tried asking the employee what the product is so I could at least identify the order, but still he was very persistent in getting my name. So I said, you can just have that rts if you like but I won't give you my name. Now today, I sent a message to the employee asking him why he said it was from shopee because wgeasia had just sent me a notification of the rts. Now this employee's reply is very provoking and insulting. He even sound taunting with his messages. We would really appreciate that you have this matter dealt with.

The tracking number for the product is [protected]

Dear sir/ mam,

Hindi ko po maintindihan bakit hindi makarating sa address details na nasa package. Tama naman address at telepone na mention sa package, every time check ko tracking mention recipient unknown in address details.
189 tinio street san lorenzo gapan city, nueva ecija
Land mark: opposite ng caro agriculture
Lagpas ng east elementary school.
Mobile number [protected]
Tracking number: [protected]
Please paki settle.
Thanks,
Geronimo mangulabnan

I'm really disappointed how the delivery men were. They know that the box was too big that it cant be carried by just 1 person, yet they left the box more or less 50meters aways from our doorstep and let my 78 year old mom push it to have the box moved inside the house. How inconsiderate is that? Not that, the LBC people, before leaving the package kept on babbling about an extra tip or a snacks before heading as the box was too big. When my mom said she can't offer anything of their demands they then left the box, had my mom signed the piece of [censored] and headed off. Is that how you train your people? Be surely telling my friends about how inconsiderate your people are.

My receiver keeps on asking for updates about the package when in fact after tracking in on lbc website it mg receiver already claimed it. I also received a text message that it was already claimed.
I want to know if you are giving away packages without ID as proof?
And may I see the copy of the receiving copy of the receipt pls?
Tracking : [protected]

I am the shipper:
Bherma a. de guzman
Receiver:
Alexandre a. rey
First (1st) transaction june 13, 2018
Tracking no.: [protected]
Second (2nd) transaction june 20, 2018
Tracking no.: [protected]
Complaint:
Hindi ako mareklamong tao.. mahaba ang pasensya ko.. if kaya kong gawan ng paraan gagawan ko ng paraan wag lang akong masira sa client ko. but at this point, sorry pero naubos na ang pasensya ko.. gusto kong makausap ang taong nagdecide lagyan ng "discrepancy" ang pinadala qng item from lbc north caloocan to sm north lbc branch! gusto kong first-hand nyang marinig ang mga sasabihin ko at ang aberyang ginawa nya sa transactions ko! naging customer frontliner din ako kea hnd q magawang mag-rant sa mga nkakausap kong employees sa branch dahil wala nmn cla alm dun sa "discrepancy" na pinagsasabi sa pinadala q! kaya una qng request para humupa ang matinding galit ko eh makausap ko mismo un taong naglagay ng discrepancy sa pinadala q. ni walang explanations what kind of discrepancy pinagsasabi hindi ma explain sa akin ng frontliners even customers service sa hotline nyo wala masagot! so anong sasabihin ko sa client ko!?! na isa akong scam!? nagtiwala sa akin ang client ko kahit hindi kme magkakilala. nagbayad sya sa akin kahit wala pa iyong item sknya! it's a membership package worth p3, 988 pro I declared only the cost of 1 luxxe white bottle member's price p1, 500! dahil kahit papaano may tiwala aq sa lbc na darating naman sa receiver un padala q! pro anong nangyare!? ang lapit lng ng sm north bakit umabot ng 8days!? nagpadala ba aq international!?! dhl courier nga 2days lang nsa ibang bansa na padala q.. bakit eto north caloocan to sm north lang 8days!?! just for you to know, dahil sa aberyang ngyare na-lessen na ang trust sa akin ng client q.. so anong remedy mgagawa nyo dun!? magagawa nya pa keang magbayad sa akin before sya umorder ulit? marerefer nya pa ba aq sa iba? trusted seller pa rin pa ba aq sknya!? huh!? nagpadala na ako ng new membership package sa client ko at nasa cavite na sya wala na sya sa sm north para kunin ang item nya! pinadala nyo sa sm north branch ung unang padala q kung kelan nagpadala na aq sa cavite!? kaya nmn pla ma-release eh bkt hnd kgad ginawan ng paraan ipadala agad sa sm north nun andun pa un receiver!?! gusto q tlgang mkausap un mga taong responsable sa issueng toh. paki-gawan ng paraan para mabalik sa akin ang item na wala ng magcclaim pa sa sm north branch! wala na un taong magcclaim nun dun nsa cavite na at pinadalhan ko na lang sya ng new set membership package! I am requesting for full refund sa shipping fees of both transactions! at gusto ko sanang pabayaran ung membership fee ng 2nd package na pinadala q sa cavite eh dhil un aberya ng pagbalik q sa office pra pumila ulit at maghapon magdamag maghintay sa pila makaorder lng ng items, di nyo alm un sakripisyo nmin mag-ina! uu ksama q p baby q kahit malakas ang ulan! lahat nmn tau nagkakamali pro bigyan nyo aq ng valid reasons pra sa ginawa nyong aberya sa transaction q!?! kung wala kayong mabigay na valid reason sa akin kahit isa lang bayaran nyo ang aberyang ginawa nyo. thank you.

Good Afternoon.
I just want to share my BAD experience I had with your branches here in TARLAC. Consider this as complaint againts your company! Take this seriously I have a video footage on how long I wanted and how I was treated.
I have a refund from LAZADA. My email clearly indicated I just need to provide them REMITTANCE NUMBER AND A VALID ID!
Yesterday, Sunday JUNE 24, 2018 arround 2:30 LBC MARKET CITY TARLAC. I find time to claim this SMALL AMOUNT OF MONEY I HAVE FROM LAZADA. The lady is kinda rude she have a trainee with her. She ask for the remittance id and valid card. She also asked for the order number. They told me they need to unlocked it from thier analyst through EMAIL! I patiently wait 20 minutes sge get back to me saying invalid ORDER NUMBER (Which was not adviced by LAZADA to give) I show her the email also the order number. Then she get back to write an EMAIL! I asked her to just call backroom since this was advised in my email she told to she tried already no one answered (which is a LIE) I NEVER SAW HER HANDING A PHONE. I still waited. After an hour she get back to me. Analyst keeps teeling invalid order number! I was beyond frustrated I wasted my time for NOTHING! I LEAVE THAT BRANCH REALLY FRUSTRATED!
I tried contacting LAZADA last night I was advised supposed not to have trouble.
Awhile ago I gave a try again. I did not went to that place again because I don't want to see her face again. I tried to claim it LBC BESIDE MAGIC STAR MALL TARLAC 12:30PM.
I saw same trainee with the girl I was talking yesterday. And she knows that I need to claim the money as well. I have this Man give a try. Same thing he did EMAIL THE ANALYST. I WAITED FIR SO LONG 30 MINUTES I WAS NIT TREATED RIGHT LOTS OF CUSTOMERS PASSING BY THEY'RE NIT STAYING TOO LONG AS I AM. AFTER 30 MINUTES he get back saying wrong tracking number he's giving back my id and the paper showing that im wrong. I show him the email and he said. Sorry sir i forgot to type in number 1 at the beggining then he get back after 20 minutes he get back wrong order number. I raise up my voice even lots of customer is at the Small place i was frustrated and BEYONG AGGREVATED! I told him to call your back room he told to me that he tried no one is answering BUT THAT WAS A LIE AGAIN HE NEVER HANDED A PHONE. WHEN I RAISED UP MY VOICE I SAW HIM DAILING SOMETHING ON THE PHONE AND I HEARD THERW CONCERSATION. THE MAN ON THE LINE WHICH IS I THINK IN YOUR BACKROOM ADVISED THAT IT WAS JUST DIRECT MEANING NOTHING TO DO WITH EMAILING THAT ANALYST TO UNLOCK. OR SOMETHING AFTER 1 HOUR AND 13 MINUTES I FINALLY HAD FINISH TROUBLE I HAD WITH YOU GUYS! I SUPPOSED NOT TO WAIT THAT LONG IT WAS JUST DIRECT HOW HARD IS THAT! I WASTED 2 HOURS COBSECTIVE DAYS JUST TO CLAIM THIS SMALL AMOUNT OF MONEY! I WAS NOT TREATED RIGHT!
I HAVE THIS VIDEO FOOTAGE FOR AN HOUR STAYING AT THAT PLACE RAISING MY VOICE IN THE SECOND DAY I CAME. I CAN POST THIS THROUGH SOCIAL MEDIA TO DISTROY YOUR COMPANY IMAGE. BUT I DON'T WANT TO DO IT. I'M A CHRISTIAN! I DON'T WANT TO DISTROY MY IMAGE JUST BECAUSE OF THIA SMALL AMOUNT.

PLEASE TAKE THIS SERIOUSLY! MAKE YOUR EMPLYEES AWARE OF THE PROCESS. THEY DON'T KNOW YOUR PROCESS IN LAZADA THEY ARE JUST AWARE CLAIMING AND DEPOSITING MONEY! YOU ACCEPETED LAZADA AS YOUR PARTER AND IT IS YOUR RESPONSIBILITY TO MAKE YOUR EMPLOYEES AWARE WITH THE PROCESS AS WELL. THEY ARE ALSI AFRAID TO CALL BACKROOM NOT SURE WHAT THEY ARE AFRAIDING OF! BUT THEY ARE BC CHITCHATTING LAUGHTING WITH EACH OTHER WHILE THEY ARE IN FRONT OF FRUSTRATED CUSTOMER.
I WAS NOT TREATED RIGHT. PLEASE MAKE SURE TO FIXAKE THEM ALL AWARE WITH THE PROCESS! THAT'S ALL!
IF YOU HAVE FURTHER QUESTIONS TO ASK JUST EMAIL ME BACK! IM MORE THAN WILLING TO ANSWER! THANKS!

JOHN PAUL TANEDO (TARLAC)