LBC Express
Reviews and Complaints

I am the shipper:
Bherma a. de guzman
Receiver:
Alexandre a. rey
First (1st) transaction june 13, 2018
Tracking no.: [protected]
Second (2nd) transaction june 20, 2018
Tracking no.: [protected]
Complaint:
Hindi ako mareklamong tao.. mahaba ang pasensya ko.. if kaya kong gawan ng paraan gagawan ko ng paraan wag lang akong masira sa client ko. but at this point, sorry pero naubos na ang pasensya ko.. gusto kong makausap ang taong nagdecide lagyan ng "discrepancy" ang pinadala qng item from lbc north caloocan to sm north lbc branch! gusto kong first-hand nyang marinig ang mga sasabihin ko at ang aberyang ginawa nya sa transactions ko! naging customer frontliner din ako kea hnd q magawang mag-rant sa mga nkakausap kong employees sa branch dahil wala nmn cla alm dun sa "discrepancy" na pinagsasabi sa pinadala q! kaya una qng request para humupa ang matinding galit ko eh makausap ko mismo un taong naglagay ng discrepancy sa pinadala q. ni walang explanations what kind of discrepancy pinagsasabi hindi ma explain sa akin ng frontliners even customers service sa hotline nyo wala masagot! so anong sasabihin ko sa client ko!?! na isa akong scam!? nagtiwala sa akin ang client ko kahit hindi kme magkakilala. nagbayad sya sa akin kahit wala pa iyong item sknya! it's a membership package worth p3, 988 pro I declared only the cost of 1 luxxe white bottle member's price p1, 500! dahil kahit papaano may tiwala aq sa lbc na darating naman sa receiver un padala q! pro anong nangyare!? ang lapit lng ng sm north bakit umabot ng 8days!? nagpadala ba aq international!?! dhl courier nga 2days lang nsa ibang bansa na padala q.. bakit eto north caloocan to sm north lang 8days!?! just for you to know, dahil sa aberyang ngyare na-lessen na ang trust sa akin ng client q.. so anong remedy mgagawa nyo dun!? magagawa nya pa keang magbayad sa akin before sya umorder ulit? marerefer nya pa ba aq sa iba? trusted seller pa rin pa ba aq sknya!? huh!? nagpadala na ako ng new membership package sa client ko at nasa cavite na sya wala na sya sa sm north para kunin ang item nya! pinadala nyo sa sm north branch ung unang padala q kung kelan nagpadala na aq sa cavite!? kaya nmn pla ma-release eh bkt hnd kgad ginawan ng paraan ipadala agad sa sm north nun andun pa un receiver!?! gusto q tlgang mkausap un mga taong responsable sa issueng toh. paki-gawan ng paraan para mabalik sa akin ang item na wala ng magcclaim pa sa sm north branch! wala na un taong magcclaim nun dun nsa cavite na at pinadalhan ko na lang sya ng new set membership package! I am requesting for full refund sa shipping fees of both transactions! at gusto ko sanang pabayaran ung membership fee ng 2nd package na pinadala q sa cavite eh dhil un aberya ng pagbalik q sa office pra pumila ulit at maghapon magdamag maghintay sa pila makaorder lng ng items, di nyo alm un sakripisyo nmin mag-ina! uu ksama q p baby q kahit malakas ang ulan! lahat nmn tau nagkakamali pro bigyan nyo aq ng valid reasons pra sa ginawa nyong aberya sa transaction q!?! kung wala kayong mabigay na valid reason sa akin kahit isa lang bayaran nyo ang aberyang ginawa nyo. thank you.

Good Afternoon.
I just want to share my BAD experience I had with your branches here in TARLAC. Consider this as complaint againts your company! Take this seriously I have a video footage on how long I wanted and how I was treated.
I have a refund from LAZADA. My email clearly indicated I just need to provide them REMITTANCE NUMBER AND A VALID ID!
Yesterday, Sunday JUNE 24, 2018 arround 2:30 LBC MARKET CITY TARLAC. I find time to claim this SMALL AMOUNT OF MONEY I HAVE FROM LAZADA. The lady is kinda rude she have a trainee with her. She ask for the remittance id and valid card. She also asked for the order number. They told me they need to unlocked it from thier analyst through EMAIL! I patiently wait 20 minutes sge get back to me saying invalid ORDER NUMBER (Which was not adviced by LAZADA to give) I show her the email also the order number. Then she get back to write an EMAIL! I asked her to just call backroom since this was advised in my email she told to she tried already no one answered (which is a LIE) I NEVER SAW HER HANDING A PHONE. I still waited. After an hour she get back to me. Analyst keeps teeling invalid order number! I was beyond frustrated I wasted my time for NOTHING! I LEAVE THAT BRANCH REALLY FRUSTRATED!
I tried contacting LAZADA last night I was advised supposed not to have trouble.
Awhile ago I gave a try again. I did not went to that place again because I don't want to see her face again. I tried to claim it LBC BESIDE MAGIC STAR MALL TARLAC 12:30PM.
I saw same trainee with the girl I was talking yesterday. And she knows that I need to claim the money as well. I have this Man give a try. Same thing he did EMAIL THE ANALYST. I WAITED FIR SO LONG 30 MINUTES I WAS NIT TREATED RIGHT LOTS OF CUSTOMERS PASSING BY THEY'RE NIT STAYING TOO LONG AS I AM. AFTER 30 MINUTES he get back saying wrong tracking number he's giving back my id and the paper showing that im wrong. I show him the email and he said. Sorry sir i forgot to type in number 1 at the beggining then he get back after 20 minutes he get back wrong order number. I raise up my voice even lots of customer is at the Small place i was frustrated and BEYONG AGGREVATED! I told him to call your back room he told to me that he tried no one is answering BUT THAT WAS A LIE AGAIN HE NEVER HANDED A PHONE. WHEN I RAISED UP MY VOICE I SAW HIM DAILING SOMETHING ON THE PHONE AND I HEARD THERW CONCERSATION. THE MAN ON THE LINE WHICH IS I THINK IN YOUR BACKROOM ADVISED THAT IT WAS JUST DIRECT MEANING NOTHING TO DO WITH EMAILING THAT ANALYST TO UNLOCK. OR SOMETHING AFTER 1 HOUR AND 13 MINUTES I FINALLY HAD FINISH TROUBLE I HAD WITH YOU GUYS! I SUPPOSED NOT TO WAIT THAT LONG IT WAS JUST DIRECT HOW HARD IS THAT! I WASTED 2 HOURS COBSECTIVE DAYS JUST TO CLAIM THIS SMALL AMOUNT OF MONEY! I WAS NOT TREATED RIGHT!
I HAVE THIS VIDEO FOOTAGE FOR AN HOUR STAYING AT THAT PLACE RAISING MY VOICE IN THE SECOND DAY I CAME. I CAN POST THIS THROUGH SOCIAL MEDIA TO DISTROY YOUR COMPANY IMAGE. BUT I DON'T WANT TO DO IT. I'M A CHRISTIAN! I DON'T WANT TO DISTROY MY IMAGE JUST BECAUSE OF THIA SMALL AMOUNT.

PLEASE TAKE THIS SERIOUSLY! MAKE YOUR EMPLYEES AWARE OF THE PROCESS. THEY DON'T KNOW YOUR PROCESS IN LAZADA THEY ARE JUST AWARE CLAIMING AND DEPOSITING MONEY! YOU ACCEPETED LAZADA AS YOUR PARTER AND IT IS YOUR RESPONSIBILITY TO MAKE YOUR EMPLOYEES AWARE WITH THE PROCESS AS WELL. THEY ARE ALSI AFRAID TO CALL BACKROOM NOT SURE WHAT THEY ARE AFRAIDING OF! BUT THEY ARE BC CHITCHATTING LAUGHTING WITH EACH OTHER WHILE THEY ARE IN FRONT OF FRUSTRATED CUSTOMER.
I WAS NOT TREATED RIGHT. PLEASE MAKE SURE TO FIXAKE THEM ALL AWARE WITH THE PROCESS! THAT'S ALL!
IF YOU HAVE FURTHER QUESTIONS TO ASK JUST EMAIL ME BACK! IM MORE THAN WILLING TO ANSWER! THANKS!

JOHN PAUL TANEDO (TARLAC)

My item was received by a certain Gerlie Decena last June 22, 2015. Tracking number is [protected].

Please investigate and check where the document is and ensure that it will be received by the correct recipient.

Please train your delivery men to validate and ALWAYS ask for a valid ID from recipient to avoid this kind of issues. I need to have the documents ASAP.

Good Day,
I would like to ask when will my package arrive. Cause it's already the end of the expected delivery time frame. And my package has not still arrive. And also there is a issue about my package when I check its status on your website. I'm already getting antsy for the status of my package. Its not professional and also please reply ASAP because this is an urgent matter.

Please naman po kung magdedeliver po ang mga empleyado niu na kontakin ang nakapangalan sa item kung d mahanap ang address ang tagal ko ng hinhintay dumating item ko. Every day nagtetext ang lbc na expect delivery within a day pero nganga lang tapos magtrace ako sabhin niu dun walang tao? Saan wari ako pumunta e maghapon lang ako na nasa bahay? Kung dpo mahanap ang address pwde naman pong itext ang may ari sabhin kung nasan ako willing naman po akong lumabas para ako na sumalubong sa kanya .. [protected] yan po tracking no.nang item ko ... At eto naman no.ko [protected] pls po paki asikaso naman po ...

I always shop online and trusted already LBC Express Masbate for almost 2yrs and all transactions were smooth. But this Saturday June 23, 2018 when my orders arrived from Shopee online shopping I wonder and noticed that the parcel had small hole but ignored it. When i checked it, my bluetooth speaker and 2pcs headset were missing and concerted effort to locate but resulted futile. So i checked again my transactions to my supplier, my orders are complete during packaging because they were sending pictures of items before shipping out. So can you please give attention and action on this matter. Thanks!

I Sent document through LBC Bayan-bayanan, Concepcion 1 Branch on June 20, 2018. I have written on the parcel the exact address of my sister's house (a Subdivision within the City 's area) and paid the door to door charges as this was the reason why I went to LBC in the first place. June 23, 2018, I learned that the parcel is not yet received.

I got the receipt to check for the tracking no. to make follow up on the status of the delivery. I was angry to see that the recipient's address is the pick up branch and not the address I have written on the sticker.

Why this was so? (1.) Is this LBC's policy now to collect door to door charges and yet have the parcel picked up by client/ recipient from the LBC's receiving branch? If this was so, LBC or the staff should have informed the client about it. LBC should make it clear also (sa tarpulin na nakasabit sa LBC branches) that the mailing charge is for pick up and not a door to door service. (2.) Is it LBC's protocol to require client to write the recipient's address on the sticker and yet decides to write a different address for LBC's convenience? (3.) Has LBC changed services from door to door service to pick up using the rate of a door to door delivery?

Please refer to tracking no. [protected].

Lbc branch in sm southmall las pinas has 5 counters and only 2 functioning. One of which stepped out, we do not know for what ever reason. It may be break time or her shift already was done. I am filing a complaint for the sole reason of clutterred customers and only one employee working. Please do something about this because this cannot continue to happen especially to people who have back problems like my mom and it's a saturday where a lot of people are out.

Tracking number: 18111111242173

According to my tracking, the product I ordered has already reached LBC pototan, iloilo branch last May 31, 2018 but until today June 22, 2018 it has not been still to its delivery destination. I ordered the products (2 cellular phones) from Lazada and I was expecting it to be delivered on time since my other purchases encountered no delay. please take action

June 21, 2018

To the management,

June 16, 2018 item placed for delivery from Market Market Taguig to Malabanas Angeles City. Expected received by the recipient latest until June 19 as confirmed and based from your policy. Item received on June 21 by Charles Bernese who is not the principal recipient. Principal recipient already left the country by June 20 and should have the item that time and will bring the item to Florida USA. We chose LBC courier because we know that you have a good service and on time. How come this happened? Now, how we can send the item to USA? Who is in charge of this? Please give us advise what to do? as I can see here, it is the fault of your carrier.

Give us feedback ASAP.

Regards,
Cristina Bernese Damasin
[protected]/[protected]

To whom it may concern,

Good afternoon Ma'am/Sir my name is Byshyshelly Sabayton and my passport still not delivered, the released was last May 28, 2018 and I am expecting your lbc branch at cdo dfa centrio mall will deliver it to my place as I payed for it, but until now there is no delivery happening and no contact number how can I reach them. I have no time to go back to cdo just to ask where is my passport as I am a busy person, I work at the laboratory Monday to Saturday from 8am to 6pm. If you can help me how to reach one of your branch at centrio mall dfa please do as I need my passport as soon as possible. And also I would like to correct my last name as its not Sabaylon. its Sabayton.
You can reach me at this phone number
‭ [protected]‬ (smart) or [protected] (TM)
Thank you.

Kind Regards
Byshyshelly Sabayton

This has been an ongoing ordeal for the last days as people from LBC QC Hub are so inefficient and not doing their job properly. How can you guys be so unprofessional as Avision Phil perhaps, maybe had a good partnership deal with you. People are improperly tagging the package with out even knowing what is happening. I have to spend my time and long distance calls for I was about to and now travelling when this issue arise and due to their negligence we are all up to this. LBC's falls promises on agents level and even on some Supervisors waiting for call back, but the ending was I am doing the calling instead. This is getting to the nerves guys, Avision or Lazada may not be aware of what you guys in LBC are doing, it is a loss of sale at the end of the day for all so how can some people be so careless. Carelessness, negligence is all that prevails here now. Maybe Lzada or Avision can change courier services to the one who is proactive and efficient, there are a few others out there. This is a disgrace, LBC even ignored my first email via [protected]@outlook.com despite that I verbalise there was no acknowledgement of the first email. You are as worse like Telecoms customer service.

How can you tag no one was home when someone was home, and how can you say refuse to accept when nobody was there to accept. (basta nalang may masabi) this is what makes me upset.

If this is resolved, on behalf of Avision and |Lazada, I demand suspension of all persons involved in this delivery, I want supervisors to review all the call and I demand a copy of their suspension letter. This is not because I just like it, but I want to teach them a lesson of doing their job properly. I cannot tolerate such lousy services you are offering. If this is a practice dear LBC, let us stop this.

I will not stop until suspension or disciplinary actions are served to all agents, delivery team involved.

You cannot compensate my frustration anyway so then let us suspend some people,

See previous email
_.

Hi,

Over the years I am using LBC in sending money for the longest time, shipments if maybe you can track my name, trust me I have a lot but until an incident last night, I bet I have to find another company. Aside from inefficient long cue and no chairs and 1 or 2 counters serving unlike before, if you are on cost cutting, please make it efficient, my Goodness

I just do not know if LBC is just so insensitive and I have no idea if you are really working on your complaints or just simply saying we apologize we apologize this is just a lousy customer service indeed. Do you need help? You can hire me.

I just do not know if you simply do not care if it's from Lazada. Their vendor unfortunately chose LBC as their courier where I had the worst experience yesterday.

I called multiple times and I was assured many times that it will be delivered, agent assured to send the message to the QC hub that I am waiting at least it can be read but 7 8pm came and nothing happened.

I even verbalized I do not want to hear I'm sorry, it didn't reach cut off, it will be Monday, nobody was home and…….. I was not surprised, to my frustration this is what I heard during my last call.

Perhaps this is a practice.

What made me mad was that the report said nobody was home, my gosh! I was at the terrace the whole time from 12 noon to 8pm, because first this is a building, I have to watch over if someone is coming but, the worst thing nobody texted or called, this was a BIG LIE, whoever the team was yesterday I want to escalate this, this is unacceptable, my schedule was destroyed big time because of you guys, If they were in front of 137b address I should see them but then again with my stay at the terrace no LBC came, so whoever the team was yesterday that was a big lie again. Like common, can you find like a legit excuse, or lies. or they don't know the address, maybe they can use WAZE, I am just in EAST Kamias so this is not a hard to find place at all. Believe me it is really unacceptable. I want all my calls reviewed, agents involved, there was even an agent who hanged up on me. I need an acceptable explanation, in fact I need compensation maybe. |This is to the nerves really, trust me.

Here is the order number, I need it first thing in the morning, Monday for I have a flight. I want an action to this complaint, I need someone to call me.

this is my second email.. Do you really care for complaints?
Order no [protected].

Tracking number is [protected]
Date of last status transaction status
June 15, 2018 ready for delivery. Please expect delivery within the day.
June 15, 2018 arrived at mactan mandaue courier team.
June 15, 2018 forwarded to cebu central hub 4 - mmh01.
June 15, 2018 arrived at visayas area.
June 14, 2018 accepted at accepted at : sucat highway.

I have tried to reach he number for mactan lapulapu and no one can ascertain what happened to this package.
No one can tell me where is it now. Phone number was given and no one ever contacted me.
The north atrium branch provided me with numbers to contact and still the same answer.
I have sent a message to your fb page and was assured they do something. But that something must be now as 1 patient will fly by 12 pm!
And these moulds are from patients' ear impressions!
Now how can you pay a lost trust from a patient. She is returning the 112 k worth of hearing aids due to the delay of this mould?
How can you pay a bad image for not delivering the promise to my my patients?

My order tracking number is [protected] I already marked an email please add KC Evangelio to the recipient name as Syed Muhammad Wasiq Saleem is the shipper and it was mistakenly written in both the sender and recipient place thus add KC Evangelio so she may accept the order, she is known by name KC Evangelio in the neighborhood.

Please arrange delivery tomorrow I shall be grateful for your act of kindness. My email id is [protected]@hotmail.com

Yours,
Syed Muhammad Wasiq Saleem

We went to LBC warehouse here in Imus Cavite, we made a follow up on the deliver of my wife passport which supposed to be deliver on june 8, 2018 but for some reason we haven't received it yet. As per LBC personnel the said passport is missing. I spoke to their team leader Mr. Neil onante, who told me that they will process the replacement as soon as possible. We were upset because we badly needed the passport on september this year for our vacation in Japan. It was the most unprofessional incident we have ever experienced because until now they didn't do anything to help us with our concern. We made a consistent follow thru sms and call we even peronally visited lbc warehouse but still nothing happen. I hope you can help us with our concern because it was really a bad timing because my wife just gave birth to our son and she was really stress out already with this incident.

Ref tracking # 179955335130

I received a text message from lbcexpress confirming the delivery of the envelope by recipient luzviminda tenchavez on june 12, 2018.

Just now, I was informed by mrs tenchavez that she never received the envelope from lbc.

Please furnish me with a copy of the acknowledgement receipt signed by mrs tenchavez.

Thank you.

Annette feliciano
Sender

The transaction date was in june 7 and delivery date was on june 8 from lbc 168 mall to be delivered at san miguel calumpit bulacan. We already called the lbc hotline for follow up as we are expecting that it will be delivered on the said date which is on the receipt. June 9 my wife called again and they gave us numbers and the staff said that its there already at 89 st. Bulacan metroware center and we are asking to deliver it monday before lunch because the one who will receive have a flight in the afternoon and there will be no chance for me to receive it anymore if delayed. My wife called again the next day but nobody is answering. Unfortunately they didn't deliver on my requested time. Im very very disappointed with your service honestly! I hope this will catch your attention and do something regarding my concern

My parcel was ready for delivery last June 16, then 15 mins after that they update that there's a shipment issue and we should get in touch with their official customer care. What gives? Can they not specify what the issue is, or can't they just contact us through the provided contact number upon shipment? Isnt that the point of us giving them that info? We will be complaining about this afternoon at the nearest lbc branch. I hope you improve your service but if you can't, please stop claiming that your the hari ng padala. Such bull!

Hi,
Over the years I am using LBC in sending money for the longest time, shipments if maybe you can track my name, trust me I have a lot but until an incident last night, I bet I have to find another company. Aside from inefficient long cue and no chairs and 1 or 2 counters serving unlike before, if you are on cost cutting, please make it efficient, my Goodness
I just do not know if LBC is just so insensitive and I have no idea if you are really working on your complaints or just simply saying we apologize we apologize this is just a lousy customer service indeed. Do you need help? You can hire me.
I just do not know if you simply do not care if it's from Lazada. Their vendor unfortunately chose LBC as their courier where I had the worst experience yesterday.
I called multiple times and I was assured many times that it will be delivered, agent assured to send the message to the QC hub that I am waiting at least it can be read but 7 8pm came and nothing happened.
I even verbalized I do not want to hear I'm sorry, it didn't reach cut off, it will be Monday, nobody was home and…….. I was not surprised, to my frustration this is what I heard during my last call.
Perhaps this is a practice.
What made me mad was that the report said nobody was home, my gosh! I was at the terrace the whole time from 12 noon to 8pm, because first this is a building, I have to watch over if someone is coming but, the worst thing nobody texted or called, this was a BIG LIE, whoever the team was yesterday I want to escalate this, this is unacceptable, my schedule was destroyed big time because of you guys, If they were in front of 137b address I should see them but then again with my stay at the terrace no LBC came, so whoever the team was yesterday that was a big lie again. Like common, can you find like a legit excuse, or lies .or they don't know the address, maybe they can use WAZE, I am just in EAST Kamias so this is not a hard to find place at all. Believe me it is really unacceptable. I want all my calls reviewed, agents involved, there was even an agent who hanged up on me. I need an acceptable explanation, in fact I need compensation maybe. |This is to the nerves really, trust me.
Here is the order number, I need it first thing in the morning, Monday for I have a flight. I want an action to this complaint, I need someone to call me.

ORDER NO [protected].
I am sorry for my frustration, but really this is BIG TIME,

Jason

Please,. Text naman kayo o tawag na magdedeliver na kayo para alam namin,. Hindi yung aasa kami sa wala,. Ito o tracking number ng item ko [protected],. Mai number nman namin nka provide,. Kayo po ang hindi nag get in touch,. Text me po [protected] super need ko na ang item ko,. May 27to june 5 2018 daw,. Peru ano na ngayon june 16 na,. Haysss!