LBC Express
Reviews and Complaints

My wife and I recently sent a package to Cebu City. The package was placed under my wife's name, Jhoana Liz C. Generoso (as shipper). The person who would be receiving the package is my father -in-law, Alejandro "Rudy" Calago. This package was sent around 5 PM of June 8, 2018 (Friday) at the LBC Express Office in Makati Avenue. As per discussion with the LBC representatives in that branch, the package was suppose to be delivered the following day in Cebu City. The shipping number for this package is [protected].

Actually, one of your guys who is in charge of the delivery did get in touch with the number my wife provided the following day (June 9, Saturday). Unfortunately my brother-in-law was not able to answer the call. He did, however, called the same number several times and even sent a text message. He did not get any reply either by text message or call as of now. The number I'm referring to here is [protected].

This morning (June 11, 2018) I called your toll free number and scheduled for a delivery. Your customer service representative told me that he made a request for the Cebu branch to deliver this package on the same day. As of 5 PM today, we haven't received any deliveries yet. I again called your toll free number also at around 5 PM today asking about the still undelivered package. Your customer service representative (whose name is IAN) gave some flimsy excuse for not being able to deliver the package. This is the reason why I'm writing down this formal complaint.

Let me just remind you that this is not the first time we have sent a package in the address stated in the delivery receipt. The previous times we sent packages to this Cebu City address we did not experience any problem. So as you can see here the delivery address is not an issue at all. The weather today here in Cebu is perfectly fine (compared to Manila). So the weather is also an issue here.

May I ask why are we experiencing delivery issues with this particular package? Did your guys here in Cebu found something "interesting" in the package?

I'll be waiting for a feedback from any of your authorized representatives and I hope I hear from you soon.

May 29, 2018 nagpadala ang mama ko sa tito ko ng Card at Good moral certificate ng mga anak nito sa Dipolog branch na lbc, pero hanggang ngayon hindi pa rin na edeliver.Halos araw araw binabalik balikan ng mama ko sa kakafollow up kasi pasukan na at hindi pwedeng maenroll ang mga pinsan ko kasi nga hindi pa dineliver ng kompanya niyo yung card at good moral certificate.Dahilan nung babaeng nag assist sa mama "naipadala na dw".Pero bakit wala pa rin yung mga pinadala na mga documents pabalik balik na nga rin yung tito't tita ko dun sa manila sa kakatanong kung dumating na ba yung documents pero dahilan naman nung nag assist sa kanila hindi pa daw naipadala.Ang pinakaproblema pa hindi daw pwede kaayo pwede mag refund!lintik!kayo na nga yung nakawala hindi pa kayo magrerefund!ang laki pa ng binayad namin wala rin palang silbi!Maraming naman sanang dyang pwedeng padalhan kaso mas nagtitiwala kami sa inyo!pero mga wala rin pala kayong kwenta mga mukha pang pera!

71001400548906 - receiver pevie niño
71001399929414 - mary ann olivan
71001399881981 - Zaina Muksan

Good day, these products has been missing. no feedback and update as per customer service. I want to file a complaint and claims for the lost product. I called a lot of times to verify where the items are but the status is still the same. sender is azureonlineshop. email - [protected]@gmail.com

Thank You.

May package ako from shoppee and then hindi nla n deliver and they posted on status no payment so i nag chat ako s seller ng product ang sabi daw makipag coordinate ako dito.just this morning nag msg ang Lbc sabi may delivery ako so naghintay ako buong araw wlang dumating.tinawagan ko ang Lbc sabi nla 2 days ndaw cla attempt to deliver and wla nkakilala s akin ang sabi ko sana tumawag kayo;and they said hindi ako mkontak napaka imposibli yon kasi laging on ang cp ko.now i check the status return to origin n pala.its not fair!

My Aunt avail the LBC service and requested to be picked up. They confirmed the pick up on 5 June between 1-6pm (what a safe arranged of timing!).

Since the pick up was arranged by them, we thought that it's BETWEEN 1-6pm (not before 1 and not after 6pm).

My aunt called the LBC contact number and she was TOLD to move the box outside our door step for their easy access. Hello! It's a box to send to Philippines which is a huge box and definitely heavy. How can you expect the person who will put their full packed box near the door for LBC's EASY ACCESS OF PICK UP? Then she was told that she will call the driver.

We've waited for another 15mins but no call until we decided to call the office again to talk to the manager (Sharon Tordesillas). She said that her staff is trying to contact the driver but no avail. I told her the arranged timing and the whole story how we failed to go on our own errands because of waiting. She apologise fine, it's given. But the craziest question she said was "do you still want to proceed the pick up today or you want to reschedule?" (😱😱😱) that really rings the big bells in my head and thinking "oh yeah! It's really helpful suggestion." Hello! 🙄 Didn't I told you that we have missed our appointments for the day still you dare to ask me if I want to proceed? Come on! 😠 Instead of she offering any means atleast to ease my boiling blood.

Next time, stick to your commitments with your clients. And dnt tell me that because they are your Contractors and they are the one who arranged. Was that means you I'm pretty sure you have some agreed rules/ arrangements when it comes for pick ups and you dnt wanna be affected on bad service of your pick up Contractors.

PS: you can look at this complaints in a good way for service improvements.

I gave definitely worse rating for LBC specifically in Carcar Branch. I was waiting for my delivery since May 30, 2018 since it was the delivery date my orders was supposed to be delivered. Unfortunately, it wasn't delivery to promised delivery date. What happened is, the delivery arrived June 4, 2018. I did not received any text messages from the delivery man that they were coming, since I had some errands to do I went out, so I was not there in the house to received the delivery. My sister informed the delivery man that I am here in the house and asked the delivery man if they texted me, the delivery man replied in a very disrespectful manner. He said to my sister, that they don't need to text me and I since I know that I am waiting for a delivery, I should not left home and should wait for them even if it would take them long to delivery the items. He was really upset and even have an argument with my sister, he also stated that his very tired with all of kind of stuff. First of all, that's his job and non of my business if he is tired or not. He is paid to do his work. Second, he should have texted me first since they did not deliver the items to me in the promise date. And third, I have so much stuff to do and not just to wait for the stupid deliver. Please do train your people on customer service, you have a very poor customer service. Your people should be delighted in delivering orders to their customers since those customers are the one who paid for their salary. If there's no customers, there's no business to begin with. Thank you.

Sender advised the staff to send documents for pick to mariveles lbc because she doesnt know the complete address but the staff send it for delivery door to door. The staff made negligence by accepting the documents for door to door delivery with incomplete address though he/she instructed to send it for pick up. The contents of that are 2 cards and good moral to transfer our children to other school. They're still not enrolled due to this inconvenience. The tracking number is [protected].

I sent an important package last Friday afternoon (June 1) with tracking number [protected] to Bulacan. I sent it through LBC, because I was confident that it will arrive on Saturday, just like what the LBC personnel told me since, and I quote (non-verbatim) he said, "sa Bulacan lang naman, so bukas lang andun na to". It did not arrive on Saturday, it barely arrived at the Pulilan warehouse come midnight. I called the customer service on Sunday since I was informed that it hasn't arrived yet, and they told me that there may be a volume of deliveries, but why should that be a valid excuse to leave out my package?

I called again yesterday and no package again. I am beyond frustrated since it is an important document that I have to pass for a visa application. They said that I called "too late", but how is that even my problem, when I waited a whole day for them to deliver the package, but still nothing? I called again today, and I was informed that it is noted as something that should be delivered today. I am writing in complaint not because it was late, but because the whole situation has given me so much anxiety, on top of my phone call anxiety. LBC and everything that just happened did not help with my mental health and my anxiety and I am hoping that you can fix this. It is not easy for a person like me, who has a phone call anxiety on top of anxiety in general, to do follow-ups day after day, waiting for ANY update at all only to find out that my package still has not moved from where it was left. I am not blaming anybody, I am saying, please fix what needs to be fixed. Don't leave out packages and deem it unimportant, because one package left means a life ruined for some.

Hello po. Bakit po ang nkalagay ng parcel ko "your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channel."
Eh, hindi nga tumawag o pumunta dito sa amin ang delivery man nyo tapos yun ang nkapost sa delivery status ng parcel ko. May ibabayad po ako. Kaya cash on delivery ang kinuha ko kasi maloko na ako. Needed ko yung parcel ko. Pakideliver nman ng parcel ko.

My product tracking number is [protected] and it still does not arrived. You are telling that the recipient cannot found and I need to get in touch with you in your lbc customer care service, are you joking?!... Are you doing your job?! Or are you just lazy to do your job?!... How it come that the recipient cannot found? I am known here in our place, please do your job! Did you just try to ask for my name to someone here in my address place?!... Why don't you use a google map? Please do your job! My address is 646 camachile st. San felipe cuenca, batangas and my name is joel antonio, please use this information carefully and intelligently... Please deliver my item as soon as possible!...

I am complaining abot a delivery boy who is in charge of my delivery since yesterday and a day before! The parcel is for Alyssa Shane Noscal, he cannot locate my home! This is the first time that someone in your services cannot locate my home! This is not the first time someone delivered to me at home. Others successfully reached my home they find ways to contact me, they call for me if they have difficulties locating my home address which is good because they are doing their job well. But the guy tasked on ny delivery yesterday is very lazy! He doesn't make an effort to contact me a day before when someone is at home and yesterday i was at work which made it more difficult for the delivery but he told me that it was the last attempt?! Why, others can delivery to me for the third attempt successfully! Why not him? I was not born yesterday!

Nirereklamo ko ang lbc nabua camarines sur pinadala ko ang laptop ko sa mr ko sa jolo sulu umabot siya ng 8days bago dumating at pagdating don may damage ang laptop at pinakita ko skanila pinagawa nila ako ng complaint letter at humingi din sila ng picture ng laptop na nadamage nga.. pero hindi nila ginawan ng action at pag tinatawagan ang lbc nabua camarines sur hindi na sumasagot sa mga tawag namin magasawa. (trucking number [protected]

I was wondering if ang cebu vah may bagyo? Sira vah ang system nila doon? O ang tao nila may abirya? Y is it may item in a small n-pouch was delayed. Hanggang ngayon d pa nakakarating sa reciever ko yung pinadala ko. I was expecting that may reciever will reciever the item on or after the indicated delivery date. Bakit hanggang ngayon d pa nya na ri recieve? Willing to wait nman kahit ilang years pa expecting that may item will be doubled.

Greetings! I was texted yesterday that I will be receiving the parcel yesterday. So I waited for whole day. I even stayed outside the garden. But then nothing came. As I track the parcel today, with this reference number [protected] it says that the parcel wasn't delivered because of payment issue during delivery. Hello! I've waited for the whole day then they'll tell me that I have payment issue?! They didn't deliver my parcel. I need feedback for this.

Its already more 10 days since it was shipped. I tracked and I stated there that they try to deliver but the recipient is not on the said address, really? Im always at home. And dont tell me they can't find the said house, because few weeks ago I oredered from lazada, and they delivered it. And also I go in one of your branch they said the package still in the hub.

When I went to your branch, to track my item they only said that they don't know anything about my packages, they cant even track my item, and all of your courier are denying any of my package. I want an action about this situation and I want you to give warning to Mr. Wilson Bellarba for not delivering my items. and I think Mr. Bellarba is not doing his job correctly so I want an action and I want a warning to Mr. Wilson Bellarba for not doing his job, because as a courier he is responsible for delivering any item that goes to your office and I am expecting a lot from LBC because I think in LBC my item is safe but when I encounter any situation like this I was disappointed. I hope this action of mine will be given a proper action.

The BPI informed me thru text that I could track my credit card if it is already delivered. As I check my tracking number, it says that the credit card is already returned back to SCS. The reason is the owner is already changed his address. However, I am still at the 16 8th avenue cubao quezon city 1109. You did not asked someone about my home address. I am disappointed with your delivery department. I need an answer asap. Kindly text me or call at my number [protected]. Around 4:30pm onwards

Ordered may 16, 2018 until now, may 29, 2018 still di padin dumadating, need ng more employee ang lbc malaybalay branch kasi as per checking dun mismo sa branch, tambak lahat ng untouched parcels sa branch, pls rectify this issue, di kami makakapag wait ng forever for this. Please take note, di namin alam kung yupi naba yung item or what, plus least priority nila e deliver ang via xpost kaya mas lalong delay

Hi,
I want to file a complaint as we called for our box to be picked up here in Canterbury, Australia. My partner was left in the house as I went to work. This certain Ariel-Ruby who picked up the box charged us for another $10 but did not give any box! They picked up 3 boxes from us and did not give any care to the boxes even though we told them that things inside were fragile! We asked them to put a fragile label on the box and only put a small fragile sticker! What's annoying is they didn't use any trolleys but pushed and tumbled our boxes without any care at all! They even forced my partner to sign the waiver and put there on the receipt "no breakables"! If I knew this is going to happen I wouldn't let the boxes to be picked up! I'm really upset, disappointed and mad! I'm really angry when I got home and knew this! I don't even know how to get the box that they didn't give but charged $10!
I'm filing a complaint hoping that lbc will manage their people/contractors properly as this experience is horrible and terrible! I'm actually thinking not to use lbc anymore but instead bm express! As this is very annoying! Charging us more and forcing to sign a waiver?! What the heck!

It's been 2 days since the last update (May 26, 2018) on the online tracking. I just needed an update about my parcel which is sent from Pasay. Sent an email twice to your CustomerService, Tweeted at LBC Official Twitter account, sent a message on official FB Page, and sadly, no response at all, I don't know if it's just carelessness about the things you deliver or you just dont care about your customers at all.

Please, learn to take care about your customers, without them, LBC wont exist.
Thank you nd Godbless.