LBC Express
Reviews and Complaints

Tracking # [protected]
Send from general santos on thursday
May 26, 2018 arrived at san juan-mandaluyong delivery team.
- may 26, 2018 ready for delivery. Please expect delivery within the day.
May 26, 2018 shipment issue. Please get in touch with us through our official customer care channels.
May 28, 2018 ready for delivery. Please expect delivery within the day.
May 28, 2018 shipment is being transferred to the requested destination.
May 28, 2018 arrived at metro manila area.
May 28, 2018 forwarded to pasay delivery hub.
May 28, 2018 arrived at pasay delivery team.
May 28, 2018 ready for delivery. Please expect delivery within the day.
May 28, 2018 shipment issue. Please get in touch with us through our official customer care channels.

Three calls from me and my wife on may 28:

At 9:00am. I am told the item is at the wrong location, it will be sent to the correct team and delivered. I express deep concern. This item is time critical. It must get there today. I am told the concern is understood.

At about 1:30pm. I am told the item is still at the wrong location, it will be sent to the correct team and delivered possibly tomorrow! I express deep concern that it must be there today, and I was told the same thing as to coordinating to get this delivered this morning. This item is time critical. It must get there today. I am once again told the concern is understood.

At 1:50pm my wife calls and speaks to a rea at lbc who promises the item will be delivered today.

At 2:13 the gentleman I spoke to at 1:30 called back and asks for my wife. She is not available and he tells me that the item will be delivered tomorrow! I express sincere frustration. The item needs to be there today. He seems to indicate, in his evasive answer that such will not happen.

Lbc has had the item in manila for 48 hours. The have according to their own tracking system miss-routed the item two or three times. The destination address is not difficult. It is the bureau of immigration office in manila.

This is pure incompetence.

I signed an undertaking to send the item via lbc to immigration and that it had to be there by today or I am in default and will lose my visa. There is no fallback and that cost to me will be in the hundreds of thousands of pesos.

Please please please update!
It'll be so [censored] hard to dispute from online seller if Parcel will be beyond refund/guarantee date period!
Sorry, but I'm so sick of no sense of urgency.

This has been the fourth transaction from LBC that's very slow.

Excuse me for being so so mad, but this is again the fourth time!

Order number: [protected]

Your online website even blocked my option to survey your service.

https://www.lbcexpress.com/survey/?type=BRANCH

Please fix this.

Well I ordered items from lazada and shopee. Maganda naman mga nadeliver sa mga previous transactions ko but this week, I am tracking my items and the site tells that "refused to received by cnee". How come? Well in fact, I received text messages from lbc that I will receive the items within the day. I waited and got excited but no delivery.! Please fix your services

Greetings! I just want to file a complain to lbc mariveles bataan. April 9 when I ask may son to send money to my mother unfortunately that said money encash last april 25. However may mother (which is a 74 yrs. Old and had a prob.in walking) seems to be not threated fairly to think that she is a senior citizen already. This is what happened
April 25, 2018 10:30am
My niece: kukuha po ng padala (pinakita tracking no.)
Lbc man: no record found
My niece: ok! Nman daw po yung tracking no. Ko sabay pakita ulit
Lbc man: ah! Pera po pala sige po ipapa unlock lng po nmin
My niece: at exactly 11:37 am itoa ang txt skin ng pamangkin ko (nakuha napo namin bumalik papo ako ng dalawang beses kase kulang po 9075 lang binigay sakin nung bumalik ako sabi ko po kulang inabot sakin yung 500 edi po 9575 bumalik po uli ako kaze kulang ng 400)
*bakit kailangang staggard ang bigay nya ng 10, 000 pinabalik balik nya p yung pamangkin at nanay ko at kapg na total lahat ng yan kulang parin ng 25 pesos para daw s insurance eh! 74 yrs. How come n pwede png kumuha ng insurance ang isang 74 yrs. Old? I just want an action to this poor customer service at all lbc mariveles (jose balinquit & aiko metin _customer associates josephine oliveros - team head

Bumili po ako ng items sa shopee nung May 14 pa at nang May 18 ay nandito na raw sa iloilo at nag send pa ng txt message yung lbc sa akin May 21 na on the way na raw yung item's na binili ko ang sabi PA nga mag provide ng id for authentication sa kakahintay hanggang gumabi ay wla akong nakitang nag deliver na lbc hanggang ngayon nd pa rin dumadating... Aksyun naman plssss...

I tracked an item which was supposed to be delivered yesterday. It says that there is a shipment issue. It is my first time having a transaction with LBC and I don't know what to do. Will my item still be delivered despite having a shipment issue? I hope my item will soon be delivered for I will have a busy week next week and I might not be able to give time regarding this issue. Please LBC.

My item supposed to be forwarded to this address (LBC G/F ROBINSON'S PLACE DASMARINAS E AGUINALDO HWY CORNER, GOVERNORS DRIVE CAVITE. The item is for pick up. They always cant always locate the place.ive already given the full address of the LBC branch where they need to forward the parcel. Its been 15 days already my ive already payed twice for the shipping fee but i still havent got my parcel. Please do something and what will happen to my parcel.

My parcel was scheduled to deliver 19th may to my address in binan laguna. Apparently, the address that was written was incorrect, house no. Was wrong but same village. Iu was just a number of houses away. The mobile number provided was correct.

For many times, the delivery guy always calls, but this time I received no call. If only the delivery guy called me like they always do, the parcel wouldn't have been rerouted.

I called customer service 21st may and was informed the parcel was at lower south luzon hub in cabuyao, laguna. My instruction was to hold it there and I would get it myself. The customer service agent confirmed. I went the following day to cabuyao 21st may at 11am, and the personnel in charge said that it was routed to cavite fcie as of 19th may.

Now I am confused. Someone is lying already.

I called fcie, only to be told that they didn't receive any parcel from lower laguna hub.

Now I am more confused.

Now on the evening of 21st may, the personnel in charge at cabuyao lower laguna hub sent an email which he showed me but the receiver of the email didn't bother to respond at all. Told the poor guy to inform me by text message if they have responded to his email already.

Today is 22nd may evening 7:50 pm and no feedback from that email and my parcel is nowhere to be found. The personnel in cabuyao said that it could be at the south luzon exchange, somewhere in the airport area.

Now I am more and more confused.

I asked for phone numbers but no one can give me anything so I can make a follow up it myself.

Bottom line, no one can give me an exact detail. The manager at the cabuyao hub was not around, no phone numbers, customer service is useless.

I was even told that I cant go to lbc south luzon exchange as they would only entertain if one has an appointment which is a lot of bs.

My experience, very very very very very bad. Customer service is worst.

If only that delivery guy called up like how it was prior this would not have happened at all.

Those are embassy documents. Very important. Like how all document should be treated.

Now, where is my parcel..?

Hindi ako mag ra-rant dito. May 22, 2018 ngayon. Bumili ako nga product sa Shopee April 27, na pick up nang Xpost April 28 transferred sa LBC on the same day April 28, 2018. Hanggang ngayun hindi ko panatanggap.
2nd incident - omorder ako ulit nung May 6, 2018. The same process. Xpost picks up the product and transfers it to LBC. Nag hihintay ako patiently. But It baffles me, and I am so livid. Anong nangyari sa service nyo? Sabi niyo noon 3-5 working days lang pero ngayon aabutin pa ata nang dalawang buwan.

LBC sa manila lang galing ung items. Wag nman ganito katagal. We, consumers are tired of excuses. We want the best.

E upgrade nyo nman serbisyo nyo po. I understand na international na kaayu ngayun. Lalo na at wala nang fedex sa Visayas at Mindanao. Ewan ko lang diyan sa Manila. Pero sa nakikita nang lahat. You are all over the place. Hindi niyo kaya ang bulto2 na pag tanggap at deliver nang mga package.

Tsaka ang liit nang office at delivery truck dito sa Visayas at Mindanao. Kawawa nman ung mga fragile products. Masisira lang sa transportation.

Hindi nman ako magaling na Manager para mag salita dito. Pero complaint board nman ho eto. Sana maunawaan nyo po. Ang nasa itaas nyo lang ang makakaayos nito.

I hope you'll be better.

where can I call you? you dont have the best customer service? Customer channel is difficult to find! Not available on website

[protected]
Date of Last Status Transaction Status
May 18, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
May 18, 2018 Ready for delivery. Please expect delivery within the day.
May 08, 2018 We tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels.
May 08, 2018 Ready for delivery. Please expect delivery within the day.
May 08, 2018 arrived at Cauayan Delivery Team.
May 06, 2018 forwarded to Cauayan Delivery Hub.
May 06, 2018 arrived at North Luzon Area.
May 05, 2018 forwarded to LBC cEntral Exchange.
May 03, 2018 arrived at Solutions Crossdock Alabang (qty: 1).

Tracking Number
[protected]

Date of Last Status Transaction Status
May 07, 2018 Forwarded to Lazada Warehouse.
May 04, 2018 Arrived at Solutions Crossdock Alabang (QTY: 1).

Hi lastwk pa out for dlvery na yung status nong inorder q.pero until now hindi pa dumadating
2nd last month dapt my order kda.na delayed lng ung bayad 1 day kasi nasa bacolod aq hindi na nila dnilver yung order q.hintay aq nang hintay sa order q.pero wlang dumating.binalik na nila sa seller ung items!nakakairita!
Sana nextime darating na yung order q ontime

Tracking [protected] from Perfume Philippines.
It has been a week already and my parcel was still in the hub as per checking online. This has never happened before, it only takes 3 to 5 days. But it has been a week already. The package was urgently needed because no one will be able to receive it. I will out of town and I will bring it with me. It was a perfume and I am worried if it will not be in good condition, I cannot pay for parcel that not in good condition. I reached out to Olongapo Delivery Hub and the reason they told me was because of lack of man power. As much as I would like to understand that, I trusted LBC to deliver on time. I am very disappointed on this transaction and I hope it will never happen again.

May inaasahan kaming delivery from LBC na inorder namin sa Shoppee. First attempt siya kahapon, but kulang kami financially dahil nasa hospital ang nanay ko. Then, I decided na ipending muna ang delivery at ipagpabukas na. Wala kasi ako sa bahay, so tumawag ako sa LBC costumer service and nakausap ko naman siya. Nirequest ko na sa May 21 nalang ideliver, at inirequest naman ni Sir Mark (I am not sure if yun ang pangalan niya).
Then, naging kampante ako, BUT baka sakaling may masingil ako sa amin, kaya pinilit kong makauwi. Sa kasamaang palad, wala. 20 mins ago, I am not sure, dumating yung delivery man. Jerome yata ang name. So nilapitan ko siya ang sabi ko Kuya nakausap ko na ang costumer Care rep na inirequest kong sa 21 nalang ipadala. Nagtaas siya ng boses na ikinagalit ko naman. Hindi daw pwedi dahil nakadepende daw ang Performance nila sa delivery at wala daw siyang pakialam sa request. Nagalit ako, then sabi ko, wag kang bastos. Nagpatulos pa ang init ng ulo ko at sinabi kong alam mo bang pwedi kitang ireklamo, sabi niya, kung gusto ko daw magreklamo, isasakay pa nya ako sa Motor niya! Pinapatanggal ko ang takip niya sa mukha para picturan pero di tinanggal at nagalit! Tinanong ko ang pangalan niya, pero sabi niya, wala daw akong karapatan para tanungin ang pangalan niya! LBC! Napakabastos ng delivery Man niyo! Sabi pa nya, wala daw siyang pakialam kung nagkaroon kami ng emergency dahil order daw namin yun at hiraman nalang namin sa iba para mabayaran! Ni hindi niya ako pinakinggan sa ginawa kong paraan at request. Nagdabog pa siya sa box nya at balak pa yatang sirain ang mga product na inorder ko, pabagsak pa ang kanyang paglapag sa pouches. Sana magawan niyo yan ng hakbang.

Kindly be informed that sender sent orchids Thru LBC last May 11(Friday), yet, plants were received last Wednesday, May 16, 5 days after, in condition unacceptable. The plants were all very dry and burned. Kindly see pictures attached; leaves and the entire plant is burned. They're in almost dead condition. In this condition, these plants will hardly recover and worst, might contract bacterial infection that might cause them death and contamination to my other plants as well.

With this, may I request that you return the money paid for these plants as if not because of delayed delivery, this would not have happened and any untoward diseases my plants might contract might have been avoided.

Looking forward to a favorable response from you.

MYRA ADE
[protected] lbc tracking number
+63 ([protected]) my contact number

Lagi kung tina track ung boxes ko, always gave me an update but this week I was so hopeless di dw nila ma deliver ung boxes kc dw the reason is the recipients address is out of LBC's service area. Please get in touch our official customer care channels., samantala my 2 branches cla in Malaybalay City Bukidnon, kahit s branch nlng e forwrd ung mga boxes kmi mg pick up. Thank you

I am very frustrated and very mad about this branch! I have an email that what I just need to do is to have the remittance nbr from lazada to get my refund via cash thru lbc. I have the id's that I need in order for me to get the cash amounting into 2, 699 as well as the remittance nbr. I am so very busy with work and my parents are the one going to lbc paco they are senior citizen and it really pisses me off because its so tiring to go there! Ive went to that same branch and we are told they have system issue yesterday as well as today that is why they cant release that damn cash! You know what its not just a small amount every single penny I am earning is equivalent of my hardwork. So pls can you release the money! I would file a complaint reaching your corporate office if this wouldn't be fix today!

Nagtext ang lbc ng umaga na darating yung parcel ko. So I expected it to arrive that day. Whole day kaming nasa bahay but then nobody came. Tapos makikita ko status ng parcel ko non delivery? Seriously? Walang dumating tapos ilalagay failed delivery attempt? Anong klaseng delivery yan. Jeez. So annoying!

Ilang delivery attempt ba meron ang lbc? Right now I don't know kung ieexpect ko pa ba na madedeliver yung product o hindi. Hindi ko naman pwede icancel yung order ko. Nakakainis. Sobra

Pano pag dumating tapos ayoko nang tanggapin? Kase as in wala akong update sa kung ano nangyare. Bakit ganun yung status?

Cash on delivery at dapat dito sa sablayan occidental mindoro ang bagaah dahil yun ang nakalagay sa shipping address pero sa san jose occ mindoro dinilever tapos ngayon may payment issue? Ano ba naman yan. Ang tagal ko naghintay ng delivery at ipapang regalo ko yun. Sa manila lang naman mang gagaling yung item tapos sobrang tagal ideliver tapos mali pa ang address na pinagdalhan. Sino ba namang di mapipikon sa ganun?

Tracking number: [protected]

May 10 last status is "next delivery attempt will be made the next business day". Still no delivery.

3 customer care employees confirmed that it will be released for delivery last week, may 9. But the warehouse guys insisted I pick the items up from the warehouse! It's not my fault they can't find my address! They should've called! That's why you asked for my contact number right!