LBC Express
Reviews and Complaints

My order from lazada with tracking # [protected] has arrived in Valencia City, Bukidnon Branch on May 11, 2018 at 9:46 am. Until today May 15, 2018, it was still not delivered into the designated address for the reason that they were still unable to unpack and register the item.

My mother attempted to pick it up from the branch last May 12, 2018 but they refused to give the item. Again, today, my mother followed up the item at the said branch but she was only advised to wait for the delivery instead.

The personnel should have catered the customer well as he is aware that the items are with them already at the branch.

I ordered a stroller from LAZADA . It was already in LBC DIGOS branch since May 5 but until today they failed to deliver it. It seems that they can't find my address. I emailed them many times but their is no response.
This is my tracking #: [protected]
My contact #: [protected]
My address: leling Hagonoy Davao del Sur, Purok 8.
Hope you fix this.

Thanks

Goodmorning, I just want to ask po why my product is not yet delivered? I check my tracking number po in ur website and it says "Shipment issue. Please get in touch with us through our official customer care channels". Dapat po kahapon pa po yun na deliver. Ito po ang # ng papadalhan ko [protected], Ozamis Occidental po yung location. please reply po thanks

I saw this message when I checked the status today.

"We tried to deliver your shipment but recipient's address cannot be located. Please get in touch with us through our official customer care channels." - Message on 13 May 2018.

I thought you don't deliver on Sundays. Do you expect that the recipient will be in the office on a Sunday just to receive the package?! I already advised you that the destination address is an office!

And really, you want me to get in touch with you through the [censored] official customer?! I already provided the accurate address, landmark and the contact details of the recipient! Every information you could possibly need! Can't you actually work and do your part!?

That package should have arrived last week already!

You want me to get in touch, am gettin' in touch now through this email, get your [censored]' job done ASAP!

Or I will make sure that all the people that I know of will stop using your service ever!

And for [censored]'s sake, the destination is at SM Clark not in a remote jungle for your team not to find it!

May 5 I supposed to receive an order from LBC it came from lazada. I received an email that I will receive it yesterday may 12 so I stayed all day to our house the whole day. no package arrived . Sir i just want to know if my package will be delivered ive waited it sir my location PRESS M.A ROXAS LANGATIAN PUROK 2 my contact number [protected] i been trying to track my order but they said there have an issue of delivery kindly connect to your official custumer care i hope you will read this and deliver my package thank you

May 9 I supposed to receive a parcel from LBC. I received a text message that I will receive it that day so I stayed all day to my office the whole day. no package arrived that day. Till yesterday May 12 I get myself to Orani Bataan Branch and get the report that package was refused to received...

hope action should be made to that irresponsible report.

question:
should I place another order or not?
will my item be delivered no more?

i texted Balanga branch No reply from them yesterday!

Aftership shows that my 3 boxes, tracking #11205626609, 1120626617, 1120626625,
were forwarded from Manila to Cebu on April 24th. There has been no status update since then. It has now been 18 days and counting since the last update. It does not take that long for a ship to get from Manila to Cebu. So where are my 3 boxes? And when will they be delivered to the receiver, Charlen Abalo, in City of Naga, Cebu? All I want is for LBC to do what it has been paid to do - deliver the boxes referenced above.

LBC! LBC! Common! Almost 2 months I did not receive my card. [censored] reasons! Can't locate the address! If you can't locate the address di ba pwede mag tanong tanong din? Di ba pwede komontak sakin since hindi nyo alam ang lugar? And many times na akong pinapadalhan nang kahit aning courriers. Why they can locate our address? Make some moves naman! Tried to contact pa different phone number of your branches, di ko na mabilang kung ilang beses but [censored] reasons!

I would to complain regarding the package containing 2 brand new samsung cellphones that I sent for delivery towards kabankalan city, negros occidental last may 4, 2018. The tracking number is [protected]

I witnessed the lbc personnel of sm ecoland branch checking its completeness and sealing it. She instructed me to sign the sealed tape on the packaging and that the package will arrive within 3 to 5 days. Last may 10, 2018, the receiver of the suppose package messaged me for the package still did not arrived so I visited lbc sm ecoland branch and made a follow-up regarding package. It was discovered using the online tracking feature of lbc, that the package passed cagayan on may 5, 2018 and it arrived at bacolod distribution at may 7, 2018. So there was already a clear delay.
May 11, 2018, the receiver of the package informed me that one of the 2 cellphone had a missing charger socket and also, the sealed tape with my signature was no longer present and was replaced by just a sealed tape without my signature.

In this regard, I would your company to investigate and provide a solution to this matter. I had faith that the package to be received in bacolod is complete. But unfortunately, it was tampered. I hope this incident will no longer happen to any lbc clients.

I was tracking my package as it is for branch pick up and then when I saw it on the site, it was stated there that I have already claimed it when I haven't even gone there. So is my package lost now? I paid a lot for it just to be lost.

How would you compensate it if ever the package is really lost? I trusted LBC so much. I was waiting for it patiently but then this happened.

I am the sender of the Package. My package was deliverd to a wrong address and picked up by a random person. That document is very important as I have time constraint and I need to get things done. Please forward to whom it may concern. I dont have much free time to do this coz im working so please do all the necessary things to retrieve my package.

May 09, 2018 04:02:00 PM

Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.

please naman paki ayus delivery nyo. wala naman talaga nag deliver sa bahay tapos ayan ang sasabihin. nakaka init ng ulo. bakit ganyan. pangalawang item ko na ito ganyan din yung sinabi sa na una kung item at malamang yung isa ganyan din ang sasabihin. nakaka walang gana na tuloy mag padala sa inyo. paki ayus naman.

hello lbc I
tried to connect at your main office email address but i cant see it on here.

I'm jean using your service 'Cash on delivery' c/o Check me Out, I Have a online store . I have some issues about your HUB SERVICES ... this is the list of what your hubs employees doing:

- i'm on nationwide cash delivery many experience about this .. sad to say tamad employees niyo how u trained this? ilalagay nila sa report napuntahan nila ang house pero hindi nila pinuntahan worst thing is mas madami bumabalik samin na failed delivery because of there negligence at walang pagmamalasakit pano ko nalaman my mga customer ako nagcomplain sakin ang tagal ng delivery nila naghihintay si customer ng product pero itong lbc na tauhan niyo d pala dinala sa bahay pero nasa report nila refuse to acceot malaki nagagastos namin cod sa pagpapadala sana magawaan nyo ito ng solution bago makarating sa media. I will wait for your response. Isa pang scenario pumunta si lbc hub emplo sabi ni customer balik after 2 days dahil wla sha anong ginawa nitong hub emplo nireport nya refuse, madaming rason hub empo niyo meron pang pen no payment pero di nila napuntahn meron din ssabihin nila wala adres incomplete bakit d nila twagan ang customer saan exact loc puntahan nila kung malapit, paki actionan ito para di na makarating sa media

Where is my item now? Tracking number [protected].. the agent from lbc warehouse cabanatuan says. 'Nung may 30 hawak ko na dineliver ko pero walang tao' the following day nung nalaman nya na nag rereklamo na kami. Ang sabi na nya 'gabi na kasi kaya hindi ko na naideliver ngayon hindi kona alam kung nasaan na' silly reasons. Pls help me to find my item. Thankyou

I would like to file a complaint with regards to the parcel that I asked to ship from your respective company last May 4. My parcel has a sunglasses worth 2, 300 php. The parcel was received already but is broken when opened. The staff of lbc wrapped its box with bubble wrap and even placed a "fragile" sign on the package. It was supposed to be a gift and I got disappointed that it was already broken when received. I would like to hear your side and have an immediate action with this matter. Thank you!

Hello my name is Diane Kathleen Oabel. Di ko makuha yung parcel ko sa lbc kasi nagkulang yung first name ko. Ang tagal ko na nag pick up sa vito cruz station, last week nga nag pick up ako ng item same ID din yung binigay ko. Second name and Last name ko lang ang nakalagay pero nakuha ko padin yung item. Pero ngayon di ko makuha yung item ko kasi kulang daw ng first name. So i need to contact the sender pa, pinakita ko naman yung picture na sinend sakin ng sender ko yung receipt ng pinadala niya with pictures pa nga na pinadala na so ano pa kulang wala lang naman first name ko. di ko na maibigay as a gift yung item na kukunin ko kasi sobrang tagal na nun last week pa pinadala, and the reason why di ko makuha yung item sobrang tagal ng service sa VITO CRUZ station Torre Lorenzo 1, 2 lang yung employees pero 1 lang ang nag transact. Nasasayang lagi yung oras ko pag pumupunta ako dun. Then malalaman ko di ko pa makukuha yung item. The reason why na nag pick up nalang ako kasi di ma-identify ng LBC yung location ko, na track ko siya pero kung saan saan napupunta yung parcel ko, tapos after a week bigla nawala di ko na ma-track yung parcel ko then after a month sabi ng sender ko for disposable na daw so pina change address ko nagbayad ulit ako for the shipping fee pero gladly, dumating na siya sa Vito Cruz Branch which is nakuha ko din yung item last week, second name and last name ko lang yung nakalagay. Tapos ngayon di ko makukuha. Please naman, kawawa din yung sender ko maabala ko pa please paki release nalang nung item para makuha ko na.

The message by lbc express was that the delivery is today. I was at the atm machine para kunin ko ung payment ko then inantay ko ung product sa mismong town adress na nabigay ko. I waited for almost 5 hrs pero walang pumunta . Bes, magtext naman po kayo kung sakaling di niyo naabutan yung nagpapadeliver . Ibang adress po ung nabigay ko dahil mahirap puntahan ung lugar namin . So yun, hindi ko po alam kung dumating po ba ung nagdedeliver sa adress ko or sadyang wala lang talaga . Hindi ko rin alam kung paano magre oder, parang doble batad na din un .

I ordered bouquet from Manila on May 3 and it was received by LBC Limay Bataan the next day May 4. Nakareceive ang mother ko ng call from lbc limay on may 4 afternoon, and they were asking kung icclaim ba ng mother ko ang flowers. Pero door to door delivery ng flowers na yun. And then they cut the call. My mother tried to call the same number pero wala ng sumasagot. Saturday walang nagdeliver. So sunday, i asked my brother to go to lbc limay to ask kung bakit di pa din sila nagdedeliver kasi may sakit ang mother ko. At iclaim na lang ng kapatid ko ang flowers doon. Pero staff told him na hindi pwedeng iclaim kasi dapat delivery daw yun. So ngayon May 7, we waited until 5pm, pero wala pa ding nagdedeliver. So pinapunta ko ulit ang kapatid ko sa lbc limay. At ang sabi ng staff e kelangan daw ng authorization letter from my mom. Ano ba talaga? Idedeliver dapat ang item. Tapos ngayon pwede ng iclaim ng nanay ko? Nabulok na yung bulaklak at natapos na ang birthday ng nanay ko, di pa din nadedeliver ang flowers. And based sa tracker nyo e received na ang item last May 4 at 5pm pero wala naman narereceive ang nanay ko. Please make an action regarding the staffs of lbc limay. Thank you

I was expecting a package i bought online. April 30 2018, i received a confirmation text n for delivery n that day. Walang dumating.

I called ur number 858 5999 on May 1, 2018 12:41pm (call agent Anne) follow up dw nya.

May 3, 2018 9:43am (Sheryll) nalaman nmin ung problema n instead of Phase1, Phase2 ang nailagay n address.. naayos n nmin at gumawa dw cy ng report for re-sched ng delivery.

May 5, 2018 three times ako tumawag to follow up (11:04am-Gerald; 1:02pm-Jason and 3:21pm-August) and today May 7, 2018 (1:09pm-Ria) same answer: HINDI PA NA-RE-SCHEDULE FOR DELIVERY UNG PACKAGE!

Ano na? Ilang araw ang lumipas walng aksyon ung lower laguna delivery hub?
Ano ngyari sa WE LIKE TO MOVE IT motto nyo?