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CB Parcel Delivery Services LBC Express Service of staff
LBC Express

LBC Express review: Service of staff

J
Author of the review
7:13 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered online and requested the seller to send my package to SM City Tuguegarao because it’s close to my house. However, it was mistakenly sent to Robinsons Tuguegarao, which is much farther away. When I asked the staff at Robinsons why I needed to pick it up there, they simply said it was a sorting error, without any remorse or apology. I asked if I could pay via GCash, but they said no. I then requested that they send the package to SM City instead, considering it was their mistake, so I could conveniently pick it up there. However, they told me that if I wanted it delivered to SM City, I would only receive it after two weeks.

Since I wanted to get my package immediately, I had no choice but to withdraw cash to claim it, despite the hassle caused by your service. When I arrived, the staff asked for my ID, but there was no courtesy or professionalism. They rudely demanded, “ID mo!” in an angry tone. Is this how your staff are trained? Their behavior towards clients is unprofessional and disrespectful.

This happened on January 24, 2024, at around 7:30 PM at ROBINSON TUGUEGARAO

Desired outcome: Make a disciplinary action towards your disrespectful staff and dont know how to be courteous

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    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 29, 2025
  7. View all LBC Express contacts
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
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