LDR Industries / LDR Global Industries review: faucet 33

LDR is selling garbage at Menard's and failing to stand behind it. I purchased 2 different LDR products and both failed. One is the Tuscany Cordova bath faucet oil rubbed bronze. The stem is junk; it was originally designed with h/c specicfic stems, then later a universal. I have tried for 3 months for a cold stem with no response from LDR. I also bought a Kitchen faucet- both gaskets to keep water from running into cab were installed or designed poorly so assembly failed, but the bigger problem is the male threads for the faucets are short threaded and you'd need washers to make them work. Someone in Chicago is really enjoying their Chinese profits.

Purchased a tuscany sienna faucet made by ldr from menards. The first one corroded on the outside and inside after 6 months. The replacement one they sent me leaked on the hot side after 6 months. They sent me replacement valves but when I went to replace it, I noticed this one was also corroding. Through it all in the garbage and bought a Kohler. Quality control is something this company doesnt have, you can make crap in China successfully if you manage it correctly. You notice that Menards unlike other sites doesnt let you review the products, I wonder why.

I purchased an Exquisite Green kitchen faucet by LDR Industries Inc. from Walmart in January 2010--it started to leak in October 2012 and I notified the company as per the warranty. Within six weeks I received a new replacement faucet by express courier at no charge to me. Thank you LDR for the excellent service.

I agree tuscanny is not a good product. I bought a matching shower faucet and bath sink faucet. After a couple months the tub spigot tarnished. Several years later the shower handle surround is now almost blackish, and the drain in sink and tub are both rusty. I have never had this problem with any other fixtures in place I have lived. Will not buy again.

Lint traps product # 504 3100. I use them all the time. My newest purchase of them were about 1 1/2 inch shorter than the last ones. Is that really necessary? How much money does it really save the company. i am sick and tired of the consumers getting short changed. Sue

I purchased a tuscany chrome two-handle laundry pull out at Menards. I installed it without a problem. When I turned it on, a geyser of water erupted from the top of the spray head, shooting the rubber covering over the selector valve on the top of the spray head into the air. Menards took back the spray head and replaced it with another one. When I got the replacement spray head home and began to attach it, I noticed that the plastic area on the replacement spray head which threads into the hose was cracked. It was cracked so badly that I didn't even bother attaching it. Why waste my effort?

I purchased two Tuscany Sherwood shower faucets from Menards about 3 months ago for our custom dual shower master bath. My wife and I came home one weekend to find the basement ceiling soaking wet due to crappy threads on the mixing valve. After cutting open my new bathroom wall I removed the mixing valve and brought it to Menards. They told me they would exchange it but they no longer carry the model. After a lengthy discussion with the customer service team I finally convinced them to give me the mixing valve from a similar model. The new one has been installed about 3 weeks and no leaks but I am hesitant to patch the wall back up because now the other second faucet has started leaking creating another wet spot on the basement ceiling. Obviously the company is aware that their product is crap if they stopped selling it. I wish they would actually stand behind the product and fix the problem rather then let you exchange it for another piece of crap. Last time I buy any fixtures from Menards...

I bought a Tuscany faucet a few years ago at Menards and the last year it kept leaking. We've had to fix it so many times, that finally it just broke. It says it comes a limited lifetime warranty and gaurenteed no leaks, but it sure wasn't true for my faucet. Of course there seems to be no Tuscany website to be able to email or call the company. What kind of company does that?

I bought a Tuscany faucet from Menards about a year or two ago, it's the pull out kind, now when you use the water the handle turns on all the time, , so i turn it off and it does it again and again! I looked for parts at Menards but they don't carry any, , , really disappointed!

We purchased two tub faucets and shower heads, oil rubbed bronze, combos, from Menards. That was the first mistake. BOTH faucets are corroding, to the point that one can cut their fingers on them. We have only had these a couple of years. The paint is also coming off on ALL of the parts. These are so cheap and we are VERY disappointed. I contacted LDR Industries via email since a number cannot be found. Janice emailed in return that she was forwarding my email on. Its been a month and I only get excuses. I have been kind and would just like someone to contact and help me. I don't understand why that is so difficult? I am going to have to replace these, they weren't cheap, so that my children won't get harmed. I am beyond frustrated. LDR has terrible customer service. I won't be buying their products again!

I have purchased this faucet with a lifetime warrenty at Menards. The faucet leaks so i was going to get parts for it but they don't sell them. I have called 4 times to LDR but received no help. Can you please help?The sku number on the box is [protected]. Below that is 900 10503SS Pull-Out Kitchen Spray Faucet Stainless Steel Finish. I hope this helps you. Thank you. Wendy Leger, 19010 Klondike Loop, Grasston, Mn 55030 wleger30@gmail.com

I purchased a Tuscany Roman Tub faucet set with hand shower--It has been leaking first thru the spray head--but worse the spout valve leaks down and now my floor and tub skirt is damaged. My daughter has severe mold allergies. I sold my previous home because of mold damage to provide her a safe environment. I was not aware of the problem until the mildew smell and visible leaking from the tub skirt started to occur.

It has been in use 13 months----13 months! This is the downstairs bathroom, my daughter's bathroom. The other bathroom is upstairs. She can NOT climb stairs. We are talking a girl who has had a collapsed lung.

We need a class action suit from damages.

I also bought a Tuscany Brooksville Pull-Down Kitchen Faucet at menards less than a year ago, and all of the sudden it stopped working. After reading these comments on this board it seems my suspicions were right. I am returning this immediately. It makes me mad that that a company would sell a substandard product and not have an easy way of contacting them to back up there supposed warranty.

Wow! I thought I'd be the only complaint. I bought the model#5136SS and the pull out nozzle started leaking and the liquid soap holder cracked along one seam. Cannot find parts to fix either. Leak from hose went unnoticed until it started dripping into the basement. Had to replace faucet, cabinet flooring and repair ceiling sheet rock and STILL can't find a liquid soap container that fits without leaking. Never buying Tuscany again.

Bought a Tuscany Jensen faucet on 10/19/16, the faucet started leaking between the faucet and spray head now you can't change between sprays without both leaking. Called customer service on 12/19/16 got a person that said he would send out a replacement part right away it will only take 3 to 5 days. A week and a half later still nothing. Called again, got a lady that said there was no order in her records and their parts department was bare bones and she couldn't help us right now. Also left a voicemail with the parts department on 12/28/16. Here we are 3 weeks later and still nothing, customer service won't even answer our calls or email now or return our voicemail. Extremely disappointed with the quality of the faucet and the customer service.

I purchased Tuscany Nicole Single-Handle Chrome water faucet, model #RD16X92C, date code 052015, from Menard's when my bathroom was remodeled in Sept. 2015. It was professionally installed. The unit, which stand above the vessel, has now come loose from it's fittings and just lays over the bowl instead of standing upright. The thread appears fine on the main stem, however the lack of concentric thread inside the brass fitting might be the issue as one can actually 'wiggle' the fitting up the stem, whereby 3 screws are designed to tighten to underside of countertop. Unit actually is designed 'top-heavy' for mounting. Also, spigot filter assembly cannot be taken apart to clean screens.
I sincerely hope that whoever manufactures this will offer us a satisfactory solution. The Customer Service is not available on the weekend (of course!).

Bought a Tuscany faucet from Menards paid 170.00 and the hose started spraying water everywhere. I have emailed 2x with no response. I have called 2x and was unable to speak to anyone. I am so disgusted with this company.

We purchased a Tuscany faucet 2 weeks ago. Paid to have it installed and a week later the button to change water pressure went out. Total crap. Will never buy this product again. I can not seem to find a number or email for the company. Not happy at all.

We have a Tuscany kitchen faucet that developed a leak after about four years of service. I read some negative reviews on LDR's warranty/customer service here and other places, so I was rather apprehensive when I called the warranty service center. The customer service agent was courteous, asked a few questions, but did not require any supporting documentation. He said the replacement parts would be mailed out in 3-5 days. Today I received them... about a week after my conversation. So my experience was good. Thank you!

I purchased this faucet 1 1/2 years ago. This supposedly is a commercial faucet and now it is pouring water from the stainless hose. Example in photo below. This is a horrible product. Because air now gets in the line it spurts when turned on.

Installed this faucet less than a month ago and the sprayer has very bad pressure (the water pressure in our home is very good). It's actually decent when it's on the spray function, but is awful on the main setting. What can you do about this?

Where do you purchase parts for the Tuscany Jensen pull down sprayer head? We had this faucet installed in december for my elderly mother who is on a fixed income and it just fell apart all we need is the sprayer head so we can have it replaced for her please any help is appreciated thank you.

After a few months of use the sprayer button does not work. Cannot get anyone to answer phone to get replacement parts. Menard's does not sell replacement parts either.

I purchased an Exquisite Dual lever handle kitchen faucet in 2014. We noticed it dripping in 2016. Since we travel a lot, for medical reasons, and are gone quite a bit, we didn't have time to have it repaired. By 3/2019, it was leaking all over and mold was growing. We changed the o rings, that didn't help. We had a plumber look at the faucet. He said that the supply line was cracked and the left handle was leaking. On 5/21, we called LDR Industries and were told that the rep would have to talk to a tech and call us back. At a later date, she called us back and said that the parts were mailed. We waited, no parts delivered. I called back on 6/17 and was told that she'd call me back. On 6/19, I called again and spoke to Janice. She said she had 1 faucet like this left. It has a chrome finish. She would mail it out. 6/24/19, we received the faucet. It was scratched all over and on top of that, the box it came in was dry but the bubble wrap inside the box was wet and so was the faucet! I loved that faucet, until it went bad. So much for lifetime limited warranty. I would NEVER recommend LDR Industries faucets to anyone!