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Legacy Inmate Communications
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2.2 26 Complaints
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Legacy Inmate Communications Complaints 26

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8:20 pm EDT
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Legacy Inmate Communications Thieves

These thieves charged my debit card $18.00 for a 90 second collect call. And so could'nt get anymore money from me I closed my acct. The second time they ask me for my card number I gave them a closed acct number. To screw them right back. What goes around comes around. And god don't like ugly. These guys should be put in jail. And have them pay back the people they ripped off. I'm taking this to the media to expose these a-holes on a national basis. I'm going to teach them to steal from me channel 5, 7, 9, 11 here I come

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Update by STEAL FRM ME?
Aug 24, 2011 8:20 pm EDT

I HAD TO CLOSE MY ACCT. SO THEY CAN'T GET ANYTHING ELSE FROM ME. AND GAVE THEM A CLOSED ACCT. NUMBER TO SCREW THEM BACK. THESE PEOPLE SHOULD BE SHUT DOWN AND PUT IN JAIL FOR STEALING. JUST GIVE THEM AN OLD CLOSED ACCT NUMBER. LET'S SCREW THIS THIEVES BACK WHERE THEY CAME FROM THEY CHARGED ME $18.00 FOR 90 SECONDS. WHAT GOES AROUND COMES AROUND. GOD DON'T LIKE UGLY.

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John Kosco
US
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Feb 24, 2016 10:03 pm EST

I definitely believe this Legacy scamming Co. needs to be put my out of business. My Mom who has stage 4 cancer, excepted numerous collect calls from one of her sons with NO knowledge of the price per call, now has NO phone. When opening her phone bill from AT&T and seeing her $70 a month bill is NOW $1500.00. Living on a fixed income, needless to say CAN NOT AFFORD TO PAY IT!. I can't believe that AT&T would affiliate their company with such a scam.. I feel a class action lawsuit should be filed A.S.A.P.. I too believe that the media should be involved.. I am going to take the necessary measures to get to the bottom of this!

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A
8:55 pm EDT
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Legacy Inmate Communications Company withdrew more than they should've

I accepted a phone call from my cousin from a pay phone on 8511. My cousin made two attemps to call and I only accepted one call. The call was only 2-3 minutes long and I was charged $21.44 total for one phone call...that's insane! Legacy Collect Calls took $2.80 on 8511 and $18.64 on 8611 which, doesn't make since. Why take my money twice? How much is one phone call? I'm a single mother with 3 kids to care for! I don't have money to just give anyone! I would appreciate it for Legacy Collect Calls to put my due funds back on my card ASAP! I WILL SUE THIS COMPANY IF MY FUND AREN'T RETURNED IN 72 HOURS!

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snowflakelioness
San Antonio, US
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Mar 27, 2012 3:13 pm EDT

I just got this phone number from cricket and people are calling me asking about it I keep saying you got the wrong number this guy said he was calling the cops on me I was like umm you have the wrong number I just got this phone number 2 months ago he got mad and said i was scamming people so mad at the CRICKET company for giving this phone number to me its not a landline its a cell phone now I dont know when all this happened but it wasnt me please stop calling my phone

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willie Jordan
Houston, US
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Aug 31, 2011 8:20 pm EDT

This Company is a joke I use my Debit card to make a call twice and both times no one pick up they dont have an answering machine and these people still charge me 56 cents the first time and 18.84 the second time . this is not wright I need my money so I call them they to me to wright them a letter and they will get back to me in 30 days. Yea wright

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6:54 am EDT
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Legacy Inmate Communications Over priced

This company is a rip off, it's used in prisons for inmates to make collect calls. My cousin called me several times collect through this Legacy Co. I had to enter my credit card #. We were never able to connect, although the voice message stated that our call was connected. I later checked my
Credit card account and saw that I was charged $12.15 and $13.40 for each attempted call that was never connected. How do I contact this rip off company. The name of the company is Legacy Collect Calls.

Read full review of Legacy Inmate Communications and 28 comments
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JulieLei
US
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Oct 12, 2019 9:57 am EDT

I was charged $60.00 for a 5 minute phone call to my husband in Kentucky from a payphone in California. I'm flabbergasted. If anyone is filing a class action lawsuit, I hope I get included.

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Mmpr
US
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Jan 30, 2017 1:55 pm EST

Legacy should be prosecuted for ripping people of! Nothing like kicking someone when they're down!

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Brandihollins79
US
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Apr 08, 2016 9:59 am EDT

I recieved a all from a friend in a texas prison faciliy for 4 minutes and 45 seconds and i was charged $15.01! This is outrageous and ths company is a rip-off. I will be reporting them to the BBB and i suggest everyone else do the same. They should be shut down.

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Marie Soder-Stuchko
US
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Mar 12, 2016 1:28 pm EST

Two collect calls i accepted and wad billrd $23.07 this is outragous

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Marie Soder-Stuchko
US
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Mar 13, 2016 12:59 pm EDT

My husband was admitted into Episcopal Hospital he had to make a collect call to let us know where he was and what happen 24hrs after the collect call $23.07 was charged to my bank acct. He is less than 8mins away from our home. We didn't have.long conversation... I don't understand why it cost so darn much it's unfair!

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Marie Soder-Stuchko
US
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Mar 12, 2016 1:33 pm EST

I'm pissed off!

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bthdvs
US
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Dec 17, 2015 9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This company is a scam that takes advantage of people in unforeseeable situations. My son used a pay phone in Las Angeles and we spoke less than 10 minutes on each occasion and my card was hit for $23+ each time. This is a Rip-OFF company that should be ashamed of themselves. We could go buy a prepaid phone with a free 10 minutes cheaper than making a call through this company.

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Harsh Patel
US
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Nov 29, 2015 12:29 am EST

I received a collect call from a friend who was calling from a payphone since her phone was dead. We spoke for about 3 minutes and my credit card got charged $35. If they think they're entitled to charge any amount of money, they should atleast inform the customer upfront on what the rates are

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Tallulah1
US
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Nov 23, 2015 12:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have the same complaint, I received a call from my daughter in the hospital, and nothing was mentioned as far as connection fees or anything. The call lasted less than 10 minutes, and I was charged $35.00. I called Legacy to complain, and they took 15 percent off, big deal. I said whoever runs this company is nothing but a money hungry ###, , taking advantage of people who are down and out. Rip off artists!

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Vishal Shastri
US
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Nov 10, 2015 10:31 am EST

My wife used the card at the airport to use the phone service. The phone device shows the rate of 50 cents.As she did not have any change, she used the card assuming the charge will be 50Cents. Howevr they charge 7.84USD+1USD is a pending charge for a call she made and talked for less than a minute. I looked up online for this vendor and found lot of people complaining about this service provider. Therefore i decided to dispute these charge. Hope someone takes action againt this company who does not have any transperancy in charges

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C
4:59 pm EDT

Legacy Inmate Communications Charging me for collect calls I never accepted

I have been charged for collect calls for the last time, I don't even except collect calls. its only myself and my husband who answer the phone and live here and I have a answering machine, these people are not getting another dime from me. and they tell me to submit a letter and then we can dispute it, well in the mean time I'm not paying for these recent calls they are charging me for. the fcc needs to take care of this place and see that they are ripping people off, Their not getting nothing from us

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TiaMia509
Spokane, US
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Aug 04, 2010 10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just had the same thing happened to me. I called them and advised that there was no way that I accepted the calls because it is just me and my 3 year old son and we werent even home. The person I spoke to was not helpful so I told him I wasn't going to pay them and have sent in my dispute.

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L
9:04 am EDT

Legacy Inmate Communications Legacy ld intl, inc

Not only did LEGACY LD INTL, over charge me $30.00 for a less than five minute phone call, they had the nerve to be excessively rude on the phone when I called to inquire about a phone call that should have cost no more than $5.00 at the most. NO I find out that they have are scamp artists who have been doing this for awhile with many costumers who have made many complaints. I really want to do something about this. Companies like LEGACY LD INTL, INC are corrupt bogus companies that should be taken out of business and sued.

Levy Lee.

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m3t00
US
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May 11, 2009 5:04 pm EDT

I was charged for collect calls from payphones even though I didn't accept the calls and in a few cases I'm pretty sure nobody even picked up the phone.
Automatic minimum 5 minutes they told me. 4.25 each and later the next month it was 8.70 each. Total about $80 in charges to my AT&T bill.

Sent emails to reps etc, no word back from them. Thinking about dropping AT&T altogether.

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Howard
Send a message
Oct 31, 2008 8:29 pm EDT

Legacy has charged me $242.66 for five 3rd party calls made from a NC coin phone to a Fl. unknown cell phone owner. My wife and I are the only occupants of my home, neither of us made the calls, receive the calls nor give permission for the calls to be charged to my phone and we have not been in NC for years. Calls to Legacy, Verizon and ZPDI were exasperating. No one can do anything, requests to speak to supervisors resulted in being cut off or not receiving call back cards. Numerous phone calls, faxes have given me the impression, they do not care, are in business to rip off (up to $11.03 per minute in my case) and have quite frankly told me that due to deregulation, they can charge anything they want. In my case, I believe fraud has been commited. I have already written the President of the U.S., my two Senators and Representative and will continue working down. I have only just begun...

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A
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8-19-2006 I received a collect call from my wife that she had locked herself out, her purse, and the keys are in the car, I accepted the call at that time nobody advised me of the cost of the call. On 10-1-06 I received at&t's bill which includes (legacy ld intl, inc) bill, they had charged me $36,76 for the minute that I talked to my wife. I called them...

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Overview of Legacy Inmate Communications complaint handling

Legacy Inmate Communications reviews first appeared on Complaints Board on Oct 11, 2006. The latest review No response to refund request its been since august was posted on Oct 12, 2020. The latest complaint Collect call / overcharged was resolved on Oct 12, 2017. Legacy Inmate Communications has an average consumer rating of 2 stars from 26 reviews. Legacy Inmate Communications has resolved 8 complaints.
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  1. Legacy Inmate Communications Contacts

  2. Legacy Inmate Communications phone numbers
    +1 (800) 670-0015
    +1 (800) 670-0015
    Click up if you have successfully reached Legacy Inmate Communications by calling +1 (800) 670-0015 phone number 0 0 users reported that they have successfully reached Legacy Inmate Communications by calling +1 (800) 670-0015 phone number Click down if you have unsuccessfully reached Legacy Inmate Communications by calling +1 (800) 670-0015 phone number 0 0 users reported that they have UNsuccessfully reached Legacy Inmate Communications by calling +1 (800) 670-0015 phone number
    Head Office
    +1 (800) 553-1782
    +1 (800) 553-1782
    Click up if you have successfully reached Legacy Inmate Communications by calling +1 (800) 553-1782 phone number 0 0 users reported that they have successfully reached Legacy Inmate Communications by calling +1 (800) 553-1782 phone number Click down if you have unsuccessfully reached Legacy Inmate Communications by calling +1 (800) 553-1782 phone number 0 0 users reported that they have UNsuccessfully reached Legacy Inmate Communications by calling +1 (800) 553-1782 phone number
    Sales
    +1 (877) 553-4440
    +1 (877) 553-4440
    Click up if you have successfully reached Legacy Inmate Communications by calling +1 (877) 553-4440 phone number 0 0 users reported that they have successfully reached Legacy Inmate Communications by calling +1 (877) 553-4440 phone number Click down if you have unsuccessfully reached Legacy Inmate Communications by calling +1 (877) 553-4440 phone number 0 0 users reported that they have UNsuccessfully reached Legacy Inmate Communications by calling +1 (877) 553-4440 phone number
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  3. Legacy Inmate Communications emails
  4. Legacy Inmate Communications address
    10833 Valley View Street, Suite 150, Cypress, California, 90630, United States
  5. Legacy Inmate Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Legacy Inmate Communications contacts
Legacy Inmate Communications Category
Legacy Inmate Communications is ranked 254 among 346 companies in the Telecommunications category

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