LendingTree
Reviews and Complaints

Alex B was very kind and assisted me in refinancing my loan. They patiently guided me through the entire process.

My auto refinance went smoothly and professionally. Brandon was great! Very happy with everything from start to finish

I received assistance from Jonathan W. He was very helpful and ensured that I understood each step of the process. I was offered a loan with half the interest rate and I was very pleased with the service and communication I received.

Alex B assisted me with my auto refinance, and it was a remarkably smooth and stress-free process. I am extremely satisfied with the results and appreciate how thoroughly he explained each step. I highly recommend iLendingDirect, and if you have the opportunity to work with Alex, it's even better!

Lending Tree took a chance on me when no one else would. Because of them, I am able to work on my plan to get debt free and save more money than I would have been able to on my own. Great company to do business with. Process was easy and forward, no hidden/funny business. Thank you LT!

Thank you so much for the excellent service and the quick refinancing of my auto loan. I was able to reduce my interest rate from 16.5% to 5.5%! I cannot express enough how satisfied I am with my experience. Normally, I do not write reviews, but I felt compelled to share my positive experience. Please continue your outstanding work!

I highly recommend Mr. Jeff B from Lending Tree/Premier America. Jeff's knowledge was excellent, and he was able to answer all of my questions. His confidence allowed me to complete the refinancing of my car in just two days. Since then, I have received a check from my old bank for the amount of savings I now have. If you have any questions, ask Jeff ***. He has the answers.

LoanDepot made the process of buying our first home much easier than I had ever imagined. We chose to work with Brad W. He explained everything to us step by step and reiterated the information while we were going through the process to ensure that we fully understood everything. Even when other companies involved in the process caused difficulties for us, Brad provided guidance and support, assuring us that everything would work out. They completed the process and finalized everything within a few weeks. I highly recommend LoanDepot and will definitely use them for future purchases.

Yesterday evening, I was searching for a home loan calculator. After doing some research on Google, I found LendingTree, which offers a loan calculator service. In order to use the calculator, I had to provide some contact information to create an account. However, immediately after doing so, I received a warning from Apple stating that some of my account passwords had been detected on a leaked password database. As a result, I started receiving numerous spam phone calls, emails, and text messages from RocketMortgage, loanDepot, and other lenders. It has been almost 14 hours since then, and I am still receiving these unwanted calls and texts. Here is the link to the ad: [link provided].

Company allows third parties to sign up individuals without verification. One simply begins receiving unsolicited emails, phone calls, and texts. I second the complain made on 06/15/2020. Although the company issued a response, they appear to ignore the fact that this individual attests "I have made no request through their platform." LendingTree allows third parties to sign up individuals without authorization OR verification. The unfortunate individual simply begins receiving a barrage of unsolicited emails, phone calls, and texts, by people and companies pretending to know the individual, including their "business name". This practice allows LendingTree services to be used as a figurative Denial Of Service attach against individuals who had nothing to do with their information being leaked, and who must fend off, ignore, and otherwise manage the spam, if the individual's mental state even consistently allows. In addition, it puts some fledgling businesses at risk, as "Business Names" in addition to phone numbers, email addresses, and real names may have been provided for someone who has not yet registered their business name in a given area. My particular case is that a well-intentioned but oft-mistaken and unauthorized extended family member suddenly "signs me up" for LendingTree's "business" funding matching service. All of a sudden multiple pieces of sensitive information have been provided to who-knows-how-many businesses with their associated employees, not to mention bad actors in "sensitive data collection and management". "Thanks, Equifax! I mean LendingTree!" As hinted above, I begin to receive a barrage of contact attempts from multiple vectors. As the contacts continue, I reach out to the family member and demand that they undo this LendingTree thing. This person tells me that she does not see how to undo it, and begins to coach me to "block, delete and unsubscribe. It's that simple." Umm "no", it's not that simple! I DID NOT SIGN UP FOR THIS HASSLING HUSTLE-SHOP! As confirmed by LendingTree themselves in their 06/17/2020 response to the complaint filed on 06/15/2020, this "unauthorized" and "unverified" disclosure of sensitive data is undo-able (at least in the "complete" sense) for a RIDICULOUS SEVEN YEARS under the PREPOSTEROUS ASSUMPTION that the sensitive information MUST have been validly provided WITHOUT VALIDATION! "Hubris", which is "bound" for "mediation". And that is putting it "politely". ("Oh, you have my credit score, too? Are you sure that was 'me' who provided that to you? You KNOW you aren't sure, and you KNOW that a gaping hole exists in your system!)

I have written before to no avail. I am invited by lending tree and experian to get a loan thru their services and frankly almost guaranteed one, yet each time you say you are unable to help me. You lie to get my information to sell and thats not legal.

You discriminate against me based on a credit score which is wrong because of the reporting agencies failure to validate so I get discriminated against due your taking reporting companies inaccurate word and you dont check for correctness and discriminate against the car I wish to purchase and when I fill out the forms and you deny me you lock me out of the account I set up and say it is blocked which I just set up before being denied.

I am filing compaint reports with the ftc and the bbb and your moal affairs department for discriminatory practices and fraudulent information gathering.

I fell victim to their claim of only soft pulls on my credit, I had a 789 credit rating before I called them. My phone started ringing before I could even finish the application and the loan offers were flying in, Upgrade instantly approved my loan for 7.4% and asked for verification of a few things which I sent them and got to the point where they took my bank information account and routing number and was told that I needed to open an account with the credit union that was funding my loan. The link to the bank did not work, so I went to sleep and got ten calls in under five minutes and a voicemail which I promptly returned and the woman on the phone claimed it was her that left the message but the message was from a male. she started out pissy and mad at me right out of the gate and asked me why my yearly income was $144,000 to which I said that is the household income and I did not put that down on the loan application, I put down my personal income. she rudely told me that she had personally denied my loan and when I logged back into my account all the info was gone and there was a offer for a credit card.

The credit union that was funding my loan kept contacting me to sign up with them but when I clicked on the link it took me back to Upgrade and their credit card offer, then to make matters even worse two more companys that I had no contact with ran hard inquiries on my credit and each time they did that it knocked 14 points off my excellent credit rating and I now only have a good credit rating. All those years of hard work to get and keep my credit rating are now shot for who knows how many months or years.

I have over $75,000 revolving credit with under 5% credit usage and one durogatory mark from a $1000 debt that is not mine.

I went through everything they asked me to do to qualify for refinancing my car at a 16.56 APR 266 a month for 7 years. The whole purpose was to lower my car payment and they offered that to me so I said okay let's do it then I get a phone call saying that they approved my loan but not for what we agreed upon this is really bad business. And now I have a hard pull on my credit report for no reason.

Roger Nearing is in the Bala Cynwyd, PA Office. Mr. Roger made over 12 phone call harassing me after I told him I did not want to deal with him as he did not answer my question. I am going to report your institution for having a person who harasses prospective clients. My name is Esteban Capo and my number is [protected]. I will be making a former complaint to BBB and to Consumer Finance Inst. in Addition I will commence a Suit against your company as it is your responsibility to insure that the representative does not over step their bond in harassing perspective Clients.

I got a text message from two different people that say they work for your company and they scammed me . one of them is Mike Wilson. phone number he used to text me is 347-377-8183. and the second one is Kevin Jasper well they sent me a check that was fraudlent. the other number they used is 315-809-2732. So I am not sure they work for your company but they are giving your company a bad reputattion. What they had me do is the next day after they deposit the funds in my account is to take it out and by a Walmart gift card. And then told me that I needed to buy another two cards for google play. I am never going to trust your company again, , Thanks to them my bank is closin my account and holding my deposits because of your company fraudluent deposit. I am also truning it over to the local authorites.
I am sorry but I will never trust your company after this. [protected]@yahoo.com
Thank You here is my email address to reply,
CArol Clough

There is a person who says he works telling them to buy google play cards he got me for 1000.00 dollars yesterday i am not communicating with all i want is my money returned to my account by today so i can buy my baby diapers i work hard for my and i feel your company is at fault and will file legal action . all i would like is my money back i feel your being fraudulent and not protecting people from these scamm artist if not proper legal action will be filed all im requesting is my funds back in my account my family is scrapping by every two weeks i feel your company is being fraudulent and needs to resolve this issue before legal action is taking

This company has very deceptive practices. They bombard you with emails and mail offering you preapproved loans and when you use this preapproved code to apply you are instantly rejected. This kind of practice needs to stop, it adversely effects people's credit when they apply. You tote yourself as peer to peer but no peer of mine would be involved in this deceptive scam. The BBB and federal government need to shut down these deceptive loan practices. You are just a front for oversees payday scam loans.

November of 2015 I did an online preliminary app to receive offers in my area. I've used Lending Tree in the past and it was a very simple, pleasant experience. Just like on the current commercials, you got a list of lenders, current interest rates, and terms. And I could choose. But this time I got a list of lenders, but no terms or options. What I got was a ridiculous number of phone calls within minutes of the application. I understand that I said I could be called, but I did not expect what I got. I also got a call from one bank offering a reverse mortgage. Also, the lending tree web site has too many links that are misleading and not clear. I ended up with a call for adebt consolidation. It was ridiculous. Will never use again and will not recommend.

Lending Tree abusively retains personal information
Lending Tree makes all kinds of upfront promises on their web sites regarding their ability to provide you with advantageous mortgage / refinancing terms, pretexting favorable governmental regulation. They requires that you provide personal information upfront and once you have done that, they start disseminating that information to mortgage vendors of unknown standing and reputation. As a result, you are contacted by these vendors literally seconds after you have completed the session on Lending Tree.com. I did not like the way Lending Tree was handling the process and therefore called them and asked that my personal information be immediately removed from their files. Their answer was that it is not possible to satisfy such request., Pretexting "audit needs", Lending Tree decides to keep personal information of casual callers in their files for seven years. That is clearly a ridiculous pretext since there is absolutely nothing whatsoever to be audited. In doing so Lending Tree is unnecessarily exposing me and it seems many more consumers ( this complain is incredibly frequent) to possible hacking and identity theft. I consider this a predatory practice and I am determined to give it as much publicity as possible to finally convince Lending Tree that such practices are not even in their interest since there is no chance whatsoever that aggravated customers like me would ever return as a customer. I encourage consumers who have had similar unpleasant experiences to join forces and make their case known.

A leading national consumer rights law firm is investigating whether Lending Tree through its services has potential lenders pull consumers credit reports without the person's express permission. If you are a consumer who used Lending Tree's services and inquired about getting a quote and did not authorize a potential lender to pull your credit report but that lender did in fact pull it please let us know. The pulling of a credit report could potentially damage one's credit worthiness and lower their FICO score. Please contact us at 800.511.7037 for more information.

Filled a lot of the info out on Lending Tree but never followed through, ended up deciding to hold off on a loan. A few weeks later, the telemarketing calls started. Took a look at Lending Trees Non-Privacy policy and it looks like they pretty much say in black and white they will sell your information to almost anyone. It has been a year now and I still get 1 or 2 a week from mortgage companies or home alarm places and just random companies that have caller ID numbers that redirect to no where.
http://www.lendingtree.com/legal/privacy-policy/
Really sleezy practice on Lending Trees side and that alone lends a lot of credence to the complaints I have read on this board.

Anyway, take a look at privacy policies before you put real info into and online form.

I started the process of refinancing my home at the beginning of December. They reviewed our documents and said we would qualify for a refinance. They charged $400 for an appraisal, which was performed. After six weeks of submitting document after document, and dealing with 2 different agents, they cancelled our loan request. They said they could not verify my husband's employment. He is employed and also self employed business owner! All of our documents proved it. The folks at Lending Tree closed our on line account leaving us with no access to our documents. In my opinion, Lending Tree is just after your $400. They have horrible customer service, poor communication, and I will never ever deal with them again.

LENDING TREE SHARES YOUR INFORMATION WITH EVERYONE AND ANYONE WHO PAYS THEM FOR THEIR MAILING LISTS.

LENDING TREE IS SO CORRUPT, I AM SURPRISED THE GOVERNMENT HASN'T CLOSED THEM DOWN OR FINED THEM.

LENDING TREE WILL ACTUALLY SHOW YOU HOW TO "FAKE" YOUR INCOME, AMONG OTHER THINGS, TO QUALIFY FOR THEIR LOANS.

THEY HAVE THEIR OWN APPRAISAL FOLKS WHO THEY PAY MUCH LESS THAN $400.00. ONCE YOU PAY THE $400.00 FOR YOUR APPRAISAL...YOUR LOAN IS DENIED (FOR ANY REASON), YOU NEVER GET YOUR APPRAISAL OR YOUR $400.00 BACK.

THESE PEOPLE ARE UNBELIEVABLY CORRUPT AND BREAKING HUNDREDS OF FEDERAL TRUTH & LENDING LAWS !

STAY AWAY !

Lending Tree took my credit card# for $600 deposit to lock-in rate. Cannot believe what they tell you! We were told all was good to go, then got a call the Friday before closing that they could not do loan because of bad appraisal. No reason for such short notice if there really was a problem! Very inconsiderate & unprofessional-loan officer never called me, per another loan rep, she was too busy to notify me. Our realtor immediately sent them correct info about the property& they did not do anything...just kept saying they needed for more time... and kept me hanging-nothing ever resolved. I cancelled loan with them 4 business days before closing so we could make other arrangements. I asked for my $600 back since it was beyond my control that they were not able to do the loan-asked for a manager to reconsider. Never got a call from a manager. Got an email from loan representative that it was non-refundable. Beware of this company. Realtor said it is an absolute scam to get your money. We went with them based on convenience but there was nothing convenient about it! Just headaches & a lot of stress to scramble in the final days before our move. Stay away from this deceptive company. I hope they are put out of business, so no one else has to go thru what we did with them!

I used Lending Tree for a refinance and feel their business practices are unethical at best. After speaking with a loan officer, I was given some numbers over the phone and was told I needed to lock in right away so as to not let this excellent rate slip away. I felt the pressure to act quickly and agreed to pay the $600 non-refundable deposit (which I still have no idea what I received by paying this money). I did not receive a Good Faith Estimate (GFE) until after the $600 was charged, but was told my closing costs would amount to approximately $4, 000 on a $180K loan. From that point I supplied all the necessary documentation and set up a time for their approved appraiser to come to my house and perform the appraisal. I had to keep emailing my service representative, Geo Garcia, to verify he had all the necessary documentation. He was pleasant enough to deal with when speaking to him on the phone. I then received a copy of the appraisal and it met the qualifications for the loan. At this point, I was assured by Geo that everything was ahead of schedule and that it should be clear sailing for the rest of the way. I checked in a few more times (as I never heard anything back) and he stated it was in underwriting and that just takes time (approximately 3 weeks). On the last day I had to sign the paperwork to meet the deadline before the rate expired (the rate I had paid $600 to lock in), I received a call from Geo stating that someone with Lending Tree did not agree with the appraisal (the appraisal done by their approved appraiser) and was therefore revaluing my property at $40K less than its appraised value. This dramatically reduced my loan and I was upset and confused. I made it clear that I didnt feel this was correct and requested to speak with the person who made this adjustment (as Geo did not claim to understand why this change was made, only that my loan would now need to be adjusted). Geo stated that I could not speak to anyone about this, but I was allowed to give Lending Tree comparables that justified the value reached by their own appraiser. I did this (following all of their guidelines regarding proximity to subject and date of sale). Geo acknowledged that the comparables seemed to justify their original appraisers estimate, but it would need to be reviewed by people I could not communicate with. He stated this could take up to three business days to complete the entire review process. He also explained that the 30 day rate would be able to be extended to accommodate the time required for the review process. After emailing or calling every day, I finally was told (five business days later) that those controlling the decision rejected the comparables as well as their own appraiser. I was still able to get a loan through them, although it would be for $30K less, the closing costs would actually be higher (now $7K) and I would need to pay an additional $400 to lock the rate for additional 10 days (as my rate lock had now expired). Additionally, there was no way to get back my $600 deposit back if I decided to not refinance my loan through them as a result of the change in the loan amount.

I want this to serve as a cautionary tale for those deciding to do business with Lending Tree. They dont care about your loan and once they have your $600, and I feel like they are free do what they like (change the finance charges, decline their own appraisers value by someone who isnt from the same state and hasnt even seen the house) and the service drops precipitously as the consumer has no repercussions and no way of getting back the $600. My greatest complaint was that I was never given an explanation as to why the value of my property was significantly reduced from their own appraisers review by someone in a different state who was neither an appraiser nor had ever seen my property. Do yourself a favor and go with a local bank you can trust or at least an institution that doesnt charge the upfront, non-refundable fees.

We decided to refinance an investment property, had a locked rate with Lending Tree and received GFE from one Stephen C. We went through all the hoops of providing full documentation (which Mr. C lost the first time - pretty scary stuff) and paid the 600. Long story short - the closing was late and then when I did receive the paperwork just 2 days prior to closing everything was changed- the rate, the fees, charges, everything.

Contacted Stephen's supervisor, Alan O, twice and asked for his intervention but never heard from the guy. At the last minute they said that their "investor" had changed their criteria but they could probably still do the refinance however it was a 43% increase in fees! That's right 43% Needless to say I bailed at that point, said this was usury and they promised to refund my 600. I had Stephen C put it in writing via an email. After reading these stories of others losing their 600 I am going to file a dispute today with my VISA card company, After all the hassle they put me through there is no way they will keep my money. I also sent a message to their customer relations department but it's probably in the "round file" already.

Yesterday, I had to cancel a refinance because of what I believe to be deceptive information from Marc Griffith and Karyn Vogt lying to me about what I was to expect only to discover the final refinance arrangement was unacceptable. I requested that my deposit of $600 be returned because of a very poor and negligent appraisal of my home that started the events that led to lies from both Marc and Karyn leading me on to get as far as I did, then finally telling me the truth about the loan that I could not accept.

Yes, I do have evidence that demonstrates the appraisal was negligent at best, and that Marc and Karyn were both very interested in assisting me with the refinance in the beginning, only to develop an apathetic attitude and could care less whether I went forward with the loan or not since they already had my deposit, a deposit that they had no intention on returning regardless of the circumstances. Their blatant lies to me to stay with the process so I'd loose the deposit in the end is not only illegal, but unethical at the very least.

There's a lot more to this, and I'm prepared to take this as far as necessary to recover my $600 and find someone else to refinance my home with who will be honest with all the details and not sucker me into an unacceptable loan and stealing $600 in the process. Please get back to me as soon as possible. I will be in meeting throughout the day, please be patient and continue to contact me if you are unable to get a hold of me at first.