CB Residential Sales Lennar Concerns regarding mortgage application experience

Lennar review: Concerns regarding mortgage application experience

Aiakos of US

Sep 04, 2024 1:28 pm EDT

Verified customer

Featured review

To Whom It May Concern

I am writing to express my concerns about my recent experiences with Lennar Mortgage and to seek assistance in addressing several issues I have encountered.

I initially applied for a Lennar mortgage for a new primary home in January 2024 due to challenges with my current home. Chase Wilson informed me that I couldn't purchase a new primary home because my current home was recently acquired. He explained that due to an internal rule at Lennar Mortgage, I needed to wait until April 2024 to reapply for a primary residence. Following his advice, I waited and reapplied in April 2024. Loan Officer Jennifer Cabrera processed my application, confirmed my qualification for primary home loan, and requested earnest money to lock the rate. I complied by sending the earnest money, and the sales representative even placed a "sold" sign in front of the house.

However, a few days later, Ms. Cabrera informed me that the underwriter had concerns about my January 2024 inquiry and no longer wanted to continue with the loan as a primary home. This was surprising, and I reached out to Mr. Wilson for clarification. He informed me that if I wanted to pursue a primary home loan, I would need to wait, otherwise, my application could only be processed as an investment loan. I reminded him of our previous conversation, but he maintained that my application could only proceed as an investment loan due to concerns about primary occupancy for my current home. Consequently, Ms. Cabrera provided a new closing sheet for an investment loan, which had a much higher interest rate and monthly payment, leading me to withdraw from the purchase.

Subsequently, I received a denial letter from Lennar Mortgage, which was puzzling because I had not been denied for an investment loan. The reasoning provided was inaccurate, as I had been informed I could finalize the loan as an investment property. This experience, coupled with the treatment I received, left me feeling discriminated against and frustrated.

After taking a break, my sales agent, Victor Adeoye, encouraged me to reapply with a new loan officer, Cesar Paisano. Despite a positive initial interaction, Mr. Paisano ignored my application for about 11 days. When I finally reached him, he informed me that my application had been denied because it was similar to my previous one. This response was disheartening, as Mr. Paisano seemed dismissive and uninterested in addressing my concerns.

Given these experiences, I feel that Lennar Mortgage has not provided adequate customer service and has treated me unfairly. The multiple credit inquiries have negatively impacted my credit score, and I am concerned about the implications for future home loan requests. I still have email correspondence with Chase Wilson, Jennifer Cabrera, and Cesar Paisano and am willing to provide this documentation if needed.

I hope that someone will review my case and investigate the treatment I received. I would appreciate guidance on how to proceed and ensure that no other customer faces a similar experience.

Thank you for your attention to this matter.

Best regards,

Murat Tigli

[protected]

Confidential Information Hidden: This section contains confidential information visible to verified Lennar representatives only. If you are affiliated with Lennar, please claim your business to access these details.

Lennar - Build with poor quality 28

Lennar - Poor construction and warranty policy 11

Resolved

Lennar - Disappointing story! 16

Lennar - Shoddy Construction 11

Lennar - Keeping Escrow Monies 11

Resolved

Lennar - Water/Sewer backed up

Lennar - AC 2

Lennar - horrible builder

Lennar - kitchen drawer front

Lennar - Scam

View all Lennar reviews and complaints

Previous review

0 comments

Add a comment

Lennar Contacts

Lennar phone numbers

+1 (305) 229-6400
+1 (305) 229-6400

Click up if you have successfully reached Lennar by calling +1 (305) 229-6400 phone number 25 25 users reported that they have successfully reached Lennar by calling +1 (305) 229-6400 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (305) 229-6400 phone number 17 17 users reported that they have UNsuccessfully reached Lennar by calling +1 (305) 229-6400 phone number

19%
Confidence score

Head Office

+1 (800) 509-4979
+1 (800) 509-4979

Click up if you have successfully reached Lennar by calling +1 (800) 509-4979 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (800) 509-4979 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (800) 509-4979 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (800) 509-4979 phone number

AZ, CA, NV, OR, WA & CO

+1 (410) 423-0407
+1 (410) 423-0407

Click up if you have successfully reached Lennar by calling +1 (410) 423-0407 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (410) 423-0407 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (410) 423-0407 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (410) 423-0407 phone number

Delaware & Maryland

+1 (305) 229-6447
+1 (305) 229-6447

Click up if you have successfully reached Lennar by calling +1 (305) 229-6447 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (305) 229-6447 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (305) 229-6447 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (305) 229-6447 phone number

Ft. Lauderdale, Palm Beach & Miami, FL

+1 (904) 380-0818
+1 (904) 380-0818

Click up if you have successfully reached Lennar by calling +1 (904) 380-0818 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (904) 380-0818 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (904) 380-0818 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (904) 380-0818 phone number

Jacksonville, FL

+1 (800) 698-1929
+1 (800) 698-1929

Click up if you have successfully reached Lennar by calling +1 (800) 698-1929 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (800) 698-1929 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (800) 698-1929 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (800) 698-1929 phone number

Melbourne, Tampa & Orlando / Winter Haven / Clermont, FL

+1 (866) 226-4057
+1 (866) 226-4057

Click up if you have successfully reached Lennar by calling +1 (866) 226-4057 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (866) 226-4057 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (866) 226-4057 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (866) 226-4057 phone number

Naples / Ft. Myers & Sarasota / Manatee, FL

+1 (770) 670-2770
+1 (770) 670-2770

Click up if you have successfully reached Lennar by calling +1 (770) 670-2770 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (770) 670-2770 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (770) 670-2770 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (770) 670-2770 phone number

Georgia

+1 (952) 249-3000
+1 (952) 249-3000

Click up if you have successfully reached Lennar by calling +1 (952) 249-3000 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (952) 249-3000 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (952) 249-3000 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (952) 249-3000 phone number

Illinois & Minnesota

+1 (877) 536-6274
+1 (877) 536-6274

Click up if you have successfully reached Lennar by calling +1 (877) 536-6274 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (877) 536-6274 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (877) 536-6274 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (877) 536-6274 phone number

New Jersey

+1 (704) 542-8300
+1 (704) 542-8300

Click up if you have successfully reached Lennar by calling +1 (704) 542-8300 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (704) 542-8300 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (704) 542-8300 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (704) 542-8300 phone number

Charlotte & Greenville, South Carolina

+1 (919) 337-9444
+1 (919) 337-9444

Click up if you have successfully reached Lennar by calling +1 (919) 337-9444 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (919) 337-9444 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (919) 337-9444 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (919) 337-9444 phone number

Raleigh, North Carolina

+1 (843) 266-4464
+1 (843) 266-4464

Click up if you have successfully reached Lennar by calling +1 (843) 266-4464 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (843) 266-4464 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (843) 266-4464 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (843) 266-4464 phone number

Charleston & Myrtle Beach, South Carolina

+1 (615) 465-4333
+1 (615) 465-4333

Click up if you have successfully reached Lennar by calling +1 (615) 465-4333 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (615) 465-4333 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (615) 465-4333 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (615) 465-4333 phone number

Nashville, Tennessee

+1 (512) 418-0258
+1 (512) 418-0258

Click up if you have successfully reached Lennar by calling +1 (512) 418-0258 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (512) 418-0258 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (512) 418-0258 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (512) 418-0258 phone number

Austin, Texas

+1 (469) 587-5308
+1 (469) 587-5308

Click up if you have successfully reached Lennar by calling +1 (469) 587-5308 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (469) 587-5308 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (469) 587-5308 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (469) 587-5308 phone number

Dallas / Ft.Worth, Texas

+1 (281) 874-8521
+1 (281) 874-8521

Click up if you have successfully reached Lennar by calling +1 (281) 874-8521 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (281) 874-8521 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (281) 874-8521 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (281) 874-8521 phone number

Houston Area, North, Texas

+1 (281) 874-8468
+1 (281) 874-8468

Click up if you have successfully reached Lennar by calling +1 (281) 874-8468 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (281) 874-8468 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (281) 874-8468 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (281) 874-8468 phone number

Houston Area Northwest, Texas

+1 (281) 874-2953
+1 (281) 874-2953

Click up if you have successfully reached Lennar by calling +1 (281) 874-2953 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (281) 874-2953 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (281) 874-2953 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (281) 874-2953 phone number

Houston Area South, Texas

+1 (210) 403-6200
+1 (210) 403-6200

Click up if you have successfully reached Lennar by calling +1 (210) 403-6200 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (210) 403-6200 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (210) 403-6200 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (210) 403-6200 phone number

San Antonio & South Texas, Texas

+1 (877) 566-0437
+1 (877) 566-0437

Click up if you have successfully reached Lennar by calling +1 (877) 566-0437 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (877) 566-0437 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (877) 566-0437 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (877) 566-0437 phone number

Northern Virginia / DC Area, Virginia

+1 (757) 603-4697
+1 (757) 603-4697

Click up if you have successfully reached Lennar by calling +1 (757) 603-4697 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (757) 603-4697 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (757) 603-4697 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (757) 603-4697 phone number

Williamsburg, Virginia

More phone numbers

Lennar emails

webmaster@lennar.com

100%
Confidence score: 100%

Support

Lennar address

700 NW 107th Ave., Miami, Florida, 33172, United States

Lennar social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 15, 2024