CB Computer Hardware Lenovo bad service & product

Lenovo review: bad service & product 9

tomytan

Sep 23, 2008 2:21 am EDT

Featured review

I bought the lenovo 3000 y400 not book at oct 2007.

After few day, start display "blue screen" problem.
Dec 2007 send for repair, after repair, still the same,
Feb 2008 send to warranty again, after that, still same problem.
Feb 2008 send in again, understanding, blue screen again.
Extend warranty 6 more month for me.
March 2008 send to rapir again. Finaly, blue screen again.

Since I have send in to repair for 4 times, I ask for replace other model, or other unit for me.
But lenovo think product (Malaysia) sdn bhd, say that they don't have this policy to replace a unit for customer. =_="

Just ask me to send in to warranty again.
During the warranty, I have make a lot call to service centre,
But they are not helpful to me. Always ask me to send in warranty only.

Just want to let all of friend over here, becaful about lenovo product.

In malaysia, we don't any law to protect people like me.

Helpful? 0 0

9 comments

Add a comment

Ashutosh kumar jha

2 comments

Ashutosh kumar jha

Oct 02, 2008 2:12 pm EDT

My laptop dvd drive no read cd or dvd .

Lt Col Raman Joshi

1 comments

Lt Col Raman Joshi

Oct 04, 2008 10:52 pm EDT

I had sent my Laptop 500Y series to your service centre twice .

Case id is [protected] and [protected].

The problem of cord has been resolved but the problem of key pad is still there.

The 'Del" key requies more pressure and has been tempered with .It is slightly bent.The service centre is Foretech Computer Systems, Meerut.

joetan72

1 comments

joetan72 of MY

Mar 23, 2011 1:47 pm EDT

im not lucky as u> i buy the new lenovo laptop for 1st day i have facing issue till the warranty expired, and they keep chnaging part and now they extend warranty for 2 months only. i have lost of use for the "needs repair new lenovo laptop" more tahn 6 month!

the below is their repait report:
Case History :
23rd Sept, 2010
Case ID : P4S2D5R
Issue : Battery can’t charge, system slow, display
intermittent shaking.
Action taken : replaced LCD and advice customer to format HDD since the
customer is using their own image (windows 7). Tested ok.

04th Nov, 2010
Case ID : P4S2WS4
Issue : Wireless intermittent can’t detected.
Action Taken : reset wireless card and cable. Tested ok

16th Dec, 2010
Case ID : P4S325H
Issue : Intermittent can’t boot-up and keyboard button
(CTRL/ALT/Delete) can’t used. HDD noisy sound, card reader can’t read andhang
Action taken : Systemboard and HDD.

24th Dec 2010 and 10 Jan 2011
Case ID : P4S3Z5S
Issue : Backlight intermittently shaking.
Action taken : Replaced systemboard.

now the last issue still not solve is " display
intermittent shaking." they claim as " faulty of ram again, almost the whole laptop parts changed, now they claim as due to the ram!

lenovo warranty and service stated " Lenovo delivers the quality, reliability and peace of mind to get you and keep you up and running, no matter where you are, no matter when you need us."

Where is your quality? Reliable? Peace of mind?

lenovo management is try to challenge the consumer patient now? We have give your chance settle thing and instead your management is boil us up!

RPNewYork

New York, US

1 comments

RPNewYork of New York, US

Apr 29, 2011 11:39 am EDT

Simple story: Ordered pair of computer speakers on 3/15/11 that were listed in stock. Every week or so, the company changed estimated shipping dates until eventually indicating product shipping 5/2/11, seven weeks after ordering. A few days short of that, I get a cancellation notice, product no longer sold. No offer to substitute another product, nothing for my inconvenience whatsoever. Lousy way to do business.

ida.carlini

1 comments

ida.carlini of US

Feb 27, 2012 6:00 pm EST

this computer is only 2 years old and the computer went black as the one year warranty is no longer in place these rip off artist think they can charge me for repair on this POS computer which was defective..and has this problem with many other people..I will warn people about this company they are the worst and have the worst computers.

kobimhossain

Flushing, US

1 comments

kobimhossain of Flushing, US

Apr 09, 2012 4:46 pm EDT

Verified customer

lenovo is fraud. never refunded my money.customer service so bad.. guys from india do not know how to deal with customers.
please be careful while buying on line from lenovo.

Lisa Kelleher

Saint Joseph, US

1 comments

Lisa Kelleher of Saint Joseph, US

May 22, 2015 10:56 am EDT

Verified customer

Lap top defective when sent - contacted tech support several times, sent in the computer, got it back defective, got the runaround from Lenovo, sent it back again. They sent a replacement laptop three weeks later. They did nothing to help me the three weeks between not having a laptop even though I called and wrote emails everyday. I would like to contact management, anyone know how I can do this? I asked for my money back several times and they would not give a refund.

Vinu kulkarni

1 comments

Vinu kulkarni of US

Jan 09, 2016 12:39 am EST

I purchased Lenovo K3 note and in 1 month my phone touch screen not work properly so I gave in lenovo service center on 3rd Dec 2015 to repair my phone and they gave promise to in 15 days repair my phone but up to today(09-01-2016) 40days over and my phone not repaired so please me claim on Lenovo company for extra days and in this days i am without phone me in very trouble so please help me.

saikrthk17

1 comments

saikrthk17 of IN

May 09, 2016 11:51 pm EDT

Hi Lenovo Team,

i bought lenovo vibe p1 m in the month of december last year i.e 2015 on flipkart and i had an issue with it in the last week that is mobile go hung and i was forced to remove the battery and place it. Then mobile didn't poweron and i have given that in the service center and they say it is an issue with motherboard. i don't think there is an issue with mother board when i gave them the mobile as it was only issue with battery at that time. now they are charging huge on that and not giving me warranty. please help me in this issue

Lenovo - rip off company 43

Resolved

Lenovo - Huge shipping delays! 31

Lenovo - lenovo mobile service centre change my mobile 7

Lenovo - free replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty 3

Resolved

Lenovo - cheating customers 2

Lenovo - smart phones

Lenovo - on-site service delayed for more than a week now due to part availability

Lenovo - Lenovo's Customer Service: A Nightmare of Incompetence and Dishonesty

Lenovo - Trusting Google for Laptop Brands? Our Experience with Lenovo, Samsung, Toshiba, and Dell HP

Lenovo - Lenovo's Deceptive Warranty Policy: A Disappointing Customer Service Experience

View all Lenovo reviews and complaints

Lenovo Contacts

Lenovo phone numbers

8800 301 7407
8800 301 7407

Click up if you have successfully reached Lenovo by calling 8800 301 7407 phone number 5 5 users reported that they have successfully reached Lenovo by calling 8800 301 7407 phone number Click down if you have unsuccessfully reached Lenovo by calling 8800 301 7407 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 8800 301 7407 phone number

50%
Confidence score

Russia

+1 (800) 419-6686
+1 (800) 419-6686

Click up if you have successfully reached Lenovo by calling +1 (800) 419-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 419-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number

India

1800 818 478
1800 818 478

Click up if you have successfully reached Lenovo by calling 1800 818 478 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 818 478 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 818 478 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 818 478 phone number

100%
Confidence score

Malaysia

1800 1110 2266
1800 1110 2266

Click up if you have successfully reached Lenovo by calling 1800 1110 2266 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 1110 2266 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 1110 2266 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 1110 2266 phone number

100%
Confidence score

Philippines

+1 (800) 601-1481
+1 (800) 601-1481

Click up if you have successfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 601-1481 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number

Singapore

+1 (800) 353-6686
+1 (800) 353-6686

Click up if you have successfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 353-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number

Mexico

+852 25 163 938
+852 25 163 938

Click up if you have successfully reached Lenovo by calling +852 25 163 938 phone number 1 1 users reported that they have successfully reached Lenovo by calling +852 25 163 938 phone number Click down if you have unsuccessfully reached Lenovo by calling +852 25 163 938 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +852 25 163 938 phone number

100%
Confidence score

Hong Kong

+1 (855) 253-6686
+1 (855) 253-6686

Click up if you have successfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (855) 253-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number

USA & Canada

+44 125 674 1677
+44 125 674 1677

Click up if you have successfully reached Lenovo by calling +44 125 674 1677 phone number 3 3 users reported that they have successfully reached Lenovo by calling +44 125 674 1677 phone number Click down if you have unsuccessfully reached Lenovo by calling +44 125 674 1677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +44 125 674 1677 phone number

100%
Confidence score

United Kingdom

+353 15 628 320
+353 15 628 320

Click up if you have successfully reached Lenovo by calling +353 15 628 320 phone number 1 1 users reported that they have successfully reached Lenovo by calling +353 15 628 320 phone number Click down if you have unsuccessfully reached Lenovo by calling +353 15 628 320 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +353 15 628 320 phone number

100%
Confidence score

Ireland

+61 130 055 7073
+61 130 055 7073

Click up if you have successfully reached Lenovo by calling +61 130 055 7073 phone number 1 1 users reported that they have successfully reached Lenovo by calling +61 130 055 7073 phone number Click down if you have unsuccessfully reached Lenovo by calling +61 130 055 7073 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +61 130 055 7073 phone number

100%
Confidence score

Australia

+84 800 446 833
+84 800 446 833

Click up if you have successfully reached Lenovo by calling +84 800 446 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 800 446 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 800 446 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 800 446 833 phone number

100%
Confidence score

New Zealand

+43 150 603 7201
+43 150 603 7201

Click up if you have successfully reached Lenovo by calling +43 150 603 7201 phone number 1 1 users reported that they have successfully reached Lenovo by calling +43 150 603 7201 phone number Click down if you have unsuccessfully reached Lenovo by calling +43 150 603 7201 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +43 150 603 7201 phone number

100%
Confidence score

Austria

+32 22 009 790
+32 22 009 790

Click up if you have successfully reached Lenovo by calling +32 22 009 790 phone number 1 1 users reported that they have successfully reached Lenovo by calling +32 22 009 790 phone number Click down if you have unsuccessfully reached Lenovo by calling +32 22 009 790 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +32 22 009 790 phone number

100%
Confidence score

Belgium

+45 36 140 697
+45 36 140 697

Click up if you have successfully reached Lenovo by calling +45 36 140 697 phone number 1 1 users reported that they have successfully reached Lenovo by calling +45 36 140 697 phone number Click down if you have unsuccessfully reached Lenovo by calling +45 36 140 697 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +45 36 140 697 phone number

100%
Confidence score

Denmark

+358 942 452 988
+358 942 452 988

Click up if you have successfully reached Lenovo by calling +358 942 452 988 phone number 1 1 users reported that they have successfully reached Lenovo by calling +358 942 452 988 phone number Click down if you have unsuccessfully reached Lenovo by calling +358 942 452 988 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +358 942 452 988 phone number

100%
Confidence score

Finland

+33 155 703 981
+33 155 703 981

Click up if you have successfully reached Lenovo by calling +33 155 703 981 phone number 1 1 users reported that they have successfully reached Lenovo by calling +33 155 703 981 phone number Click down if you have unsuccessfully reached Lenovo by calling +33 155 703 981 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +33 155 703 981 phone number

100%
Confidence score

France

+49 711 6569 0807
+49 711 6569 0807

Click up if you have successfully reached Lenovo by calling +49 711 6569 0807 phone number 1 1 users reported that they have successfully reached Lenovo by calling +49 711 6569 0807 phone number Click down if you have unsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number

100%
Confidence score

Germany

+39 221 080 677
+39 221 080 677

Click up if you have successfully reached Lenovo by calling +39 221 080 677 phone number 1 1 users reported that they have successfully reached Lenovo by calling +39 221 080 677 phone number Click down if you have unsuccessfully reached Lenovo by calling +39 221 080 677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +39 221 080 677 phone number

100%
Confidence score

Italy

+31 207 003 980
+31 207 003 980

Click up if you have successfully reached Lenovo by calling +31 207 003 980 phone number 1 1 users reported that they have successfully reached Lenovo by calling +31 207 003 980 phone number Click down if you have unsuccessfully reached Lenovo by calling +31 207 003 980 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +31 207 003 980 phone number

100%
Confidence score

Netherlands

+47 80 024 617
+47 80 024 617

Click up if you have successfully reached Lenovo by calling +47 80 024 617 phone number 1 1 users reported that they have successfully reached Lenovo by calling +47 80 024 617 phone number Click down if you have unsuccessfully reached Lenovo by calling +47 80 024 617 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +47 80 024 617 phone number

100%
Confidence score

Norway

+351 211 227 833
+351 211 227 833

Click up if you have successfully reached Lenovo by calling +351 211 227 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +351 211 227 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +351 211 227 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +351 211 227 833 phone number

100%
Confidence score

Portugal

+34 932 275 810
+34 932 275 810

Click up if you have successfully reached Lenovo by calling +34 932 275 810 phone number 1 1 users reported that they have successfully reached Lenovo by calling +34 932 275 810 phone number Click down if you have unsuccessfully reached Lenovo by calling +34 932 275 810 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +34 932 275 810 phone number

100%
Confidence score

Spain

+46 851 161 018
+46 851 161 018

Click up if you have successfully reached Lenovo by calling +46 851 161 018 phone number 2 2 users reported that they have successfully reached Lenovo by calling +46 851 161 018 phone number Click down if you have unsuccessfully reached Lenovo by calling +46 851 161 018 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +46 851 161 018 phone number

100%
Confidence score

Sweden

+41 445 291 040
+41 445 291 040

Click up if you have successfully reached Lenovo by calling +41 445 291 040 phone number 1 1 users reported that they have successfully reached Lenovo by calling +41 445 291 040 phone number Click down if you have unsuccessfully reached Lenovo by calling +41 445 291 040 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +41 445 291 040 phone number

100%
Confidence score

Switzerland

+90 212 912 0134
+90 212 912 0134

Click up if you have successfully reached Lenovo by calling +90 212 912 0134 phone number 2 2 users reported that they have successfully reached Lenovo by calling +90 212 912 0134 phone number Click down if you have unsuccessfully reached Lenovo by calling +90 212 912 0134 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +90 212 912 0134 phone number

33%
Confidence score

Turkey

+86 400 088 8222
+86 400 088 8222

Click up if you have successfully reached Lenovo by calling +86 400 088 8222 phone number 1 1 users reported that they have successfully reached Lenovo by calling +86 400 088 8222 phone number Click down if you have unsuccessfully reached Lenovo by calling +86 400 088 8222 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +86 400 088 8222 phone number

100%
Confidence score

China

+62 213 002 1000
+62 213 002 1000

Click up if you have successfully reached Lenovo by calling +62 213 002 1000 phone number 1 1 users reported that they have successfully reached Lenovo by calling +62 213 002 1000 phone number Click down if you have unsuccessfully reached Lenovo by calling +62 213 002 1000 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +62 213 002 1000 phone number

100%
Confidence score

Indonesia

+81 120 804 545
+81 120 804 545

Click up if you have successfully reached Lenovo by calling +81 120 804 545 phone number 1 1 users reported that they have successfully reached Lenovo by calling +81 120 804 545 phone number Click down if you have unsuccessfully reached Lenovo by calling +81 120 804 545 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +81 120 804 545 phone number

100%
Confidence score

Japan

+966 114 649 300
+966 114 649 300

Click up if you have successfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have successfully reached Lenovo by calling +966 114 649 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +966 114 649 300 phone number

Saudi Arabia

+27 115 147 500
+27 115 147 500

Click up if you have successfully reached Lenovo by calling +27 115 147 500 phone number 1 1 users reported that they have successfully reached Lenovo by calling +27 115 147 500 phone number Click down if you have unsuccessfully reached Lenovo by calling +27 115 147 500 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +27 115 147 500 phone number

100%
Confidence score

South Africa

+82 262 880 077
+82 262 880 077

Click up if you have successfully reached Lenovo by calling +82 262 880 077 phone number 1 1 users reported that they have successfully reached Lenovo by calling +82 262 880 077 phone number Click down if you have unsuccessfully reached Lenovo by calling +82 262 880 077 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +82 262 880 077 phone number

100%
Confidence score

South Korea

+886 800 000 702
+886 800 000 702

Click up if you have successfully reached Lenovo by calling +886 800 000 702 phone number 1 1 users reported that they have successfully reached Lenovo by calling +886 800 000 702 phone number Click down if you have unsuccessfully reached Lenovo by calling +886 800 000 702 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +886 800 000 702 phone number

100%
Confidence score

Taiwan

+66 21 040 792
+66 21 040 792

Click up if you have successfully reached Lenovo by calling +66 21 040 792 phone number 1 1 users reported that they have successfully reached Lenovo by calling +66 21 040 792 phone number Click down if you have unsuccessfully reached Lenovo by calling +66 21 040 792 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +66 21 040 792 phone number

100%
Confidence score

Thailand

+971 44 294 300
+971 44 294 300

Click up if you have successfully reached Lenovo by calling +971 44 294 300 phone number 2 2 users reported that they have successfully reached Lenovo by calling +971 44 294 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +971 44 294 300 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +971 44 294 300 phone number

100%
Confidence score

UAE

+84 244 458 3374
+84 244 458 3374

Click up if you have successfully reached Lenovo by calling +84 244 458 3374 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 244 458 3374 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 244 458 3374 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 244 458 3374 phone number

100%
Confidence score

Vietnam

+54 800 666 0011
+54 800 666 0011

Click up if you have successfully reached Lenovo by calling +54 800 666 0011 phone number 1 1 users reported that they have successfully reached Lenovo by calling +54 800 666 0011 phone number Click down if you have unsuccessfully reached Lenovo by calling +54 800 666 0011 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +54 800 666 0011 phone number

100%
Confidence score

Argentina

+55 800 536 6861
+55 800 536 6861

Click up if you have successfully reached Lenovo by calling +55 800 536 6861 phone number 1 1 users reported that they have successfully reached Lenovo by calling +55 800 536 6861 phone number Click down if you have unsuccessfully reached Lenovo by calling +55 800 536 6861 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +55 800 536 6861 phone number

100%
Confidence score

Brazil

+56 232 103 145
+56 232 103 145

Click up if you have successfully reached Lenovo by calling +56 232 103 145 phone number 1 1 users reported that they have successfully reached Lenovo by calling +56 232 103 145 phone number Click down if you have unsuccessfully reached Lenovo by calling +56 232 103 145 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +56 232 103 145 phone number

100%
Confidence score

Chile

More phone numbers

Lenovo emails

customercare@lenovo.com

100%
Confidence score: 100%

Support

Lenovo address

23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

Lenovo social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 28, 2024