Lenovo
Reviews and Complaints

This is quite possibly the worst customer service I have ever encountered, and that is saying something. I don't have a problem with the fact that their customer service teams seem to be located in three different countries, but the fact that the guy with the Southern United States accent told me my order would be shipped out in 3-5 business days yesterday and the guys in Bangalore told me it would be 7-10 today is not a great indicator of success. I ordered this computer last week as I am moving in two weeks. 3 weeks should be plenty of time to get an order yes? Not with Lenovo. First my order could not be processed and would be cancelled in 4 days because the shipping address was not linked with my bank account. Ok, I get that, so I called my bank and added the shipping address to the bank account and let them know I'd fixed it within ten minutes of getting the e-mail. Two days later, things are still on hold and they haven't in any way acknowledged that I fixed the issue. So I call up a guy in Bangalore who seems to be stuck on the single apology screen which he reads out to me 50 times without giving me any actual assistance, assuring me that he'll contact me again in 1-2 business days. Yesterday, I get an e-mail from him saying it'll be another 1-2. Screw that, I say, and call them again. This time, it's another accent and a guy who fixes the problem with me on the phone and transfers me to customer service with yet another accent located in the southern United States. He says it'll be sent in 3-5 business days, which I'm not terribly thrilled about as I'm moving so soon, but what to do. Today I call again to see if there's any way to expedite it. I am hung up on four times and have to specifically request a supervisor who STILL can't actually help me. There's no one I can talk to to get this thing pushed through, though it is really all incompetence of their part holding it up. They don't even offer me goodies of any form or other to keep me complacent. Oh, and the trick is on me, because I can't even cancel my order once it’s been placed, and that includes updating the address, even if I knew what it was going to be. Really, the WORST service I've ever encountered. I hope my old housemate enjoys my computer, as I certainly won't get to.

Date: - 11.07.2010
Respected sir,

Sub: - complaint regarding my lenovo laptop.

With due respect, wish to draw your kind attention that I am sankar prasad banerjee, a lenovo user have purchased a lenovo laptop on dated 13.06.2009 and from that dates I am facing lots of problem in this laptop to till now.
Right now I have been facing a problem in this laptop due to its lcd for which I force to write a letter to you. I had faced this lcd problem from 06.06.2010 for that reason I had talk to your customer support service officer and he gave me a case id which is [protected] on dated 08.06.2010 and finally my lcd has change on 17.06.2010 but from last 4 days I am facing the same problem in my lenovo laptop. I just wanted to know how it is possible that a new lcd has gone damaged within 15 days and in the process of this lcd replacement I found that my bluetooth is not at all functioning right now and in the mean time my warranty period has also gone. Details of laptop and servicing are given below:-

Purchased date: - 13.06.2009
Product model: - 4152-b3q
Serial no: - r3elvt6
Service centre name: - xeone infotech pvt ltd.
Engineer name: - soumen dutta
Defective parts description: - lcd, part & serial no. : - 14194n930-2835
Replaced parts description: - lcd, part & serial no: - [protected]-44b04e000h

sir, I am really facing lots of problem with this laptop which is just one year old, so please help me out from this mental pressure which I am facing day by day.

Thanking you,

With regards,
Sankar prasad banerjee
M: - [protected]
E-mail: - [protected]@yahoo. com

Dear sir,

This is with reference to my 2 year warranty pack which I had purchased on 02/-6/08 (23 months back) for rs 5500 but my warranty was not updated for 23 months.

In these 23 months they did not allow me to use any warranty services. Now, on 11th may, 2010 (2 days back) they have updated my warranty but from a backdate, i. E. Date 23 months back, because of which my warranty will expire in just 1 month.

The thing is that since they are extending it now, so it should be updated it for 2 years from now because they did not allow me to avail the warranty services earlier.

So, basically they have charged me for 2 year warranty but offering only 1 month warranty services.

In last 23 months, I have mailed them scans of all the required bills 100 times, have made 1000's of phone calls
And another 100's of emails and each time I was told that it will be updated soon but still nothing was done. My
Laptop was giving many problems since a long time but I was not able to avail the warranty services because they were not updating my laptop warranty in their database.

This has caused me immense trouble by hampering my work because of laptop problem, has given me a lot of mental trouble and has wasted a lot of my time and finances on it.

I would request you to please help me in this case and punish lenovo with a huge penalty so that they learn a lesson from it. Many of my other friends are also experiencing the same problem.

Their mail address are -
[protected]@lenovowarranty. Co. In ; [protected]@lenovowarranty. Co. In ; [protected]@in. Ibm. com.

Waiting for your reply.

Thanks & regards,
Saurabh gandotra,
Infosys technologies ltd,
Phone no - [protected].
Email - [protected]@gmail. com

I ordered a computer from lenovo that had vista home ed. Prem. 64 bit. Lenovo offers an upgrade to windows 7. First, they sent me the wrong upgrade (32bit). After an hour on the phone and talking to half of bombay, I was told to call a different number to talk to georgia. I was told that a new replacement 64 bit had been authorized and would be shipped. Two weeks later I had not heard from lenovo. I started the call process again. Three indians later, I was informed that georgia was wrong, I would have to send in an email from the lenovo windows 7 site before they could replace the software. I did. Two weeks later, no notification. I called georgia and talked to the tech department again. Once again I was told that they had emailed whoever and authorized the upgrade. Four days later I get a notification that a upgrade to my computer had shipped, windows 7 home ed. Premium (32bit). Back on the phone again, once again, another replacement copy of 64 bit is suppose to be shipped. We will see. I have never done business with a company that has such horrid, non-existant customer support. This outsource will hopefully save them money right out of existence. Their upper management should have to deal with india. As was said elsewhere. Hp and dell, gateway will be getting my business. First, before you do business with any company, call their customer support and see who answers the phone. If it's india, go to their competition. If you don't you deserve what you get.

I have purchased lenova g550 laptop on aug 14th 2009, just after 3months my laptop wireless stopped working
I have returned my laptop on dec 26th-2009 to the company for repair.
In january 2010 I have made 4 calls to the company since I have not received my laptop fixed, got the reply saying that I would receive my machine in a week
Again I have made a 5th call to the customer care people on feb 3rd, then they were saying there is a optical drive is missing from the laptop and I have to pay $160, but I am sure that I have sent the laptop with out missing any part and I was not communicated about the missing part to my initial 4 calls in january.
After I have confirmed that I have sent my machine with out missing any part, I was told that the case is being escalating to customer relations dept and I would get a call from them in 24hours, , but I have’t received any call. After that I have called them 7, 8 times but hearing same stuff that case is escalated to cr & hellip;………
Since I did’t have my laptop, I have been lost my productivity in my career, I am planning to approach legally thru bbb or consumer forum

A month ago, I ordered a sl410 from lenovo and they told me that it takes 2 weeks to arrive. I was desperate about having the computer hence calling them to ask about the progress of my order. The salesperson told me to wait for another week and try calling again. I waited for another week and I called them, I was told that my computer takes another month to arrive. They said that they were expereincing delays with my order and hence my shipping time has been delayed. As a student to live without a computer for a month is just ridiculous hence I cancelled my order. Then I decided to buy the sl510 computer from their business partners called technoworld. On the next day after I ordered the laptop, my laptop arrived. After 1 month (On the 28th day) the laptop stop fuctioning and shows the blue screen of death it was on a friday night and I had to call them on the following monday because they dont open on weekends which is fair enough. What made me frustrated was that I tried calling lenovo several times and they made me hold on the line for a long time. I hang up the phone and try calling again imagine the amount of money that I will have to spend on my phone bills just on calling them. After getting to speak to one of their techical support staffs, I was told that they will send me an an engineer on the next day (Tuesday) as I have got the 3 years on site warranty service. Lenovo asked me to perform several test on my computer before they could actually send a technician which is fair enough, I did it. The results came out to be the memory failure hence I reported that to lenovo. Then lenovo took note of that and said that they will send an engineer to replace my ram for me. I did warn them that they might be more than 1 problem with the computer. They said according to the test it is just a memory problem so the engineer will only come with the ram. The engineer came on the next day (Tuesday) and found that it wasnt only the memory problem it was the hard disk and software that were crashed as well. I told the techician to report to thier company that I will need them to come on the following day to come and fix my hard disk then. The technician actually promised to give me a call back as soon as he gets a response from lenovo. I waited and no one called. I called lenovo technical support department again and they said they have ordered my recovery discs and hard disk and these products will only arrive next day (Weds) so they can only come the following day (Thursday). I was pissed off because I did warn them that it wasnt only the ram problem and they insisted that it was only the ram problem. Now that there are further delays with the repair of the computer, it is such an inconvenience for me. What I bought is the next day on site service and this is not even next day. Fine I waited. On weds I called again and warn them about it might not only be the hard disk as have experienced earlier, they say if there were other problems, the test that I performed earlier would have detected it. The test is clearly a failure because it initially said it was a memory problem then the technician came to me and say it was a hard disk problem. I called them on weds and ask them what time will the technician be coming on thursday. Then they say I am sorry you have been scheduled to monday. I was extremely pissed because they didnt inform me of any changes not until I call them and ask. This is how irresponsible lenovo is. I called on tuesday and they say they cant come on wedsesday because they cant get the parts ready by then and hence they will definitely be coming to thursday. Now that they say I have been scheduled to monday without informing me. I called their service manager personally and said that it is so irresponsible for them to make changes without telling me. The service manager said that they did not actually schedule me on thursday which is not what his staffs has told me on tuesday. I will never ever buy lenovo ever again and I strongly strongly do not recommend anyone buying their product or services.

Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?

Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?

From: supratim chowdhury

Subject: free replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty

Madam,
ref : 1) reference code no. red3149412366796 of

lenovo customer care dt.8.07.2008 received

through email

2) complain regarding breakage of hinge to lenovo

during warranty period on 12.07.2009 through

mail ([protected]@lenovowarrenty. co. in)

I bought a lenovo y510 series laptop from eastern logica infoway ltd. kolkata on 7th july 2008. I had also purchased an extended warranty of 1+ 2 years along with it. as per guidance of the dealer & ldquo;eastern logica infoway” / kolkata I registered the details of my purchased through net and received the extended warranty reference no. red3149412366796 which was issued by lenovo customer care 8th july.2008.

during the warranty period the hinges of my laptop was suddenly broken on 11.07.09. and I contact your service center at bangalore but they have not accept my warranty and they told that it was a physical damage. they charge for replacement and repair of rs.7000 / - and I had to purchased 2 years warrenty at a cost of rs.6999 / - along with it (ref no. lenovo 3000y/g/u 2 year ma ccr-nbd 46d4844).

there is a big problem of the hinges particularly in this model. I have seen that this type of problem is not only faced by me the many other customer who purchased this y510serial laptop of lenovo. it may be designee or manufacturing problem. please see the link below.

http://forum. lenovo. com/t5/ideapad-y-and-u-series-laptops/y510-hinge-problem/m-p/130315/highlight/true;jsessionid=6a822ae363cd5ba6ef379df95f5e3bc6

lenovo is one of the world famous company who is manufacturing laptop/desktop. i chose that y 510 lenovo make model with goodwill but I am very much depressed in this issue as the same problem is occurring time and again which creates in handling the same. I am a student of mba. and I have to submit the final project within a short period. the details of the machine is as under:-

name - supratim chowdhury

sl. no. 7758 - 53q - me - 15099

machine model & ndash; y 510 (idea pad)

date of purchase & ndash; 07.07.08

date of warranty registration & ndash; 08.07.08

reference code no. - red3149412366796

email id : [protected]@yahoo. com

hence I would once again request to lenovo please replace the model of the laptop urgently or cover the hinge problem under warranty and it should not to be treated as physical damage.

last but not the lest it is solicited immediate suitable action preferably within 7 days in this issue from your end to avoid future litigasion.

Thanking you,

Supratim chowdhury.

I ordered a Lenovo laptop (with customized configuration) from www.lenovo.com and everything went thru with an email of confirmation with a link to track my order. A few days later, I tried to track my order and found errors from web page they supplied. I called and the customer services did not know anything about the order even I have order number. I then ask customer services to transfer me to sale department and tried to reinstate the order. After long wait, finally a lady picked up the phone and said to me that they do not accept any credit card other than American Express. I tried to see if they can reinstate the order if I give them American Express card number over the phone. She said that I have to go through all the steps again to create a brand new order. The most ridiculous thing is that their web site has all kinds of credit cards you can select as form of payment but they do not tell you they only accept American Express and the transaction will go through just fine. There is no email notification about credit card issue of any sort. And the lady I talked to is an untrained personel who talked as if this is all my fault that I did not know they do not accept other credit cards. I have wasted my time and I will never do business with this company again in my life. This is the worst company! After my incident, I searched the Internet and there are tons of complaint about lenovo. If you are reading this complaint, you know you should not order anything from www.lenovo.com.

The thinkpad ultraportable that was first seen on Nov. 3, 2009 was "officially" announced on Jan. 3, 2010 is just the thing I was waiting for. It has a >10" (11.6")LED screen, is light, slim, is under 500$ Although I don't own a thinkpad, I have always heard good things about it (asides of the looks, which are always debatable.)

So filled with expectation I ordered mine on Jan. 5, 2010 at 10 AM (official release day) and even got a deal on it.
After looking hard for the student discount link I found the Students & Alumni page in which I was able to find the X100e for just $404.10 (the regular education link does not offer any discounts at the moment)

Delighted that I got 50$ off thanks to my Student Discount link I caught myself looking for a 2GB ddr2 ram memory on newegg and recognizing that I got the laptop for 50$ less than expected, I went ahead and bought it along with a laptop sleeve :)

When I got the order confirmation email from Lenovo I decided to check for the shipping day of my laptop and to my surprise the Estimated Shiping Date was Jan. 13, 2010 (just 6 business days later) and in addition the free shipping that I got on the laptop was just, 2 Business Days (that meant that there was a possibility to get my laptop on Friday Jan. 15, not bad I thought.)

On the evening of Jan. 14 I decided it was time to check the Order status webpage in order to see if there was a tracking number of my package, after looking around the order status webpage seemed unchanged the "status" of my order was still "In process" but I didn't let myself worry over it since the Shipping date was still Jan. 13. On the morning of the next day I decided to check once again and to my astonishment I encountered this:
I immediately made a call to the Lenovo Customer service line, (it must be a mistake I thought, but really knowing that it was probably not)
After a moment I was talking to a Lenovo representative that after a pause announced that the Estimated Shiping Date was indeed Feb. 18 2010 or later. OR LATER? yep, that date is still "estimated" and is subject to change! I was wordless to say the least. After Inquiring the reason for the delay and hearing a "unexpected high volume orders" completely disregarding I ordered the laptop the first DAY it was possible to buy it from the lenovo webapge! (I check the day before at 11pm without success) I dropped the case. The representative told me that he would try to get my order speed up but it was subject through approval and it would take some time for that to come through. (but I don't have any hopes)

Later that day (yesterday) for pure curiosity I decided to check the "availability" of the X100e on the X100e lenovo webpage
And to think that I was starting to believe that Lenovo was any different from the other pc companies! They are advertising a 13 business days shipment. Even me, that ordered the laptop on the first day available will have to wait 33 business days for it, more than 6 weeks! and yet they continue to falsely advertise a shipment less than half the real time. To me this is a straight lie if I ordered the first day and I have to wait 33 bus. days I don't even want to imagine the wait other customers are going to be unscrupulously deceived to endure.
Personally I would not mind the wait that much but I'm a Computer Science Student and my semester starts on Jan. 25 and I need a laptop to take with me, but above all what really pisses me off is that the company has not taken any actions, I DID NOT received any email informing me of the (I'm sure) unusually long delays, and the real impact of the delay is not reflected on the webpage (to me that is just dishonest)

Anyhow, patience is all there is for now. I don't even know for how long I'll need to borrow a laptop now, hopefully I'll get my thinkpad on Febrary if I have not canceled the order by that time. (if I can't find a laptop to borrow, I'll be forced to cancel the order and buy a crappy netbook or a heavy :S 400$ laptop)

If you are going to a similar experience or have anything to say about the X100e or Lenovo
please feel free to write your comments here.
I have not found any other webpage or blog addressing this issues and I'm sure I'm not the only one going through this with the X100e.

I still regret that day wen I decided to buy a lenovo laptop dat too y series.
5 days after I bought it my adaptor was off. They replaced it but only after 6 calls and three visits to their service centre which is about an hours drive from my house.
The dealer said that I was gettin three years warranty but I got only one years warranty.
The keys are not working every alternate day and its hinge broke for which I had to pay 1200 rs. Has a problem with screen resolution.
When it switces off on its own due to low battery the resolution changes and I cant type my password.
A definite no no for new buyers...

I purchased a lenovo laptop on 11/23/09 thru website. On website it was mentioned that product will be shipped withing 5-7 business days.

I got an email immediatetly tha you will get laptop on 11/30/09. I waited until then. Then I called customer service which took me 33 minutes to get any one to talk to.
When I gave my order # she found that order is not yet placed yet at warehouse. She further said that it will take another 2 weeks to reach you that too she can't promise on it.

I asked for some way to do written complain then she hung up phone on me.

At this moment i'm completely uncertain that whether I wasted my money or am I going to get my laptop.
I had plan to give it to my friend who will be eventaully hand it over to my parents in india. Now whole plan in jeopardy. Did I waste my money ? Is there any way I can make a complain to legal department ?

Dear Sir

I am Arvind Sharma. I had purchased one year on site warranty pack Lenovo laptop Dated 08.10.2008 To 08.10.2009 from RT Services - Outsourcing Services Ltd Delhi India. My Lenovo laptop S/N is MA5MHW3 and Model Name is 77614AQ. Now, this laptop is not working due to some problem. I had raised many complaint in Lenovo with case Reference No with Date
L95900MS- 11.05.2009
L97AooY1 10.07.2009
L97FooNK 15.07.2009
L983009G 03.08.2009
L9A800KA 08.10.2009
In both complains Lenovo customer care centre not given onsite warranty he says you are authorized only customer carry in services. Your Onsite warranty pack not authorized so contact RT Services - Outsourcing Services Ltd Delhi.
In year 2009 I call Rt Services more than 100 times Or Mail them regularly from Last 8 months to RT Services - Outsourcing Services Ltd Delhi/Lenovo. I talk to customer care executive, Ms Arti and Mr. Romil. Both Guys told me sir I talk to Lenovo service registration (spac) department and Register Your Pack .but till Now 08.10.2008 not register my on Site warranty .

RT Services - Outsourcing Services Ltd after receiving payment not Giving my Services from last 1 year
Cash Receipt no 15822 …dated 08.10.2008
Offering no # 12X6171
Authorization no # 12X171PJX1

RT Services - Outsourcing Services Ltd contact details;
[protected]
[protected]
Mail-lenovo.[protected]@rteservices.com
wext. [protected]@rteservices.com
Gaurav.[protected]@rteservices.com

Lenovo service registration (spac) department contact details:
Contact no.[protected]
[protected]@lenovowarranty.co.in

Lenovo service centre contact details:
Lenovo Toll Free No. [protected]
011-[protected]
[protected]@ lenovowarranty.co.in

My laptop details as are:
Serial No. MA5MHW3
Product No 77614AQ

Now my issue is what's the use of onsite warranty if u are refusing to provide me service for my laptop .

i didn't get any positive response from last one year.from RT Services after collecting the amount from me.

Thanks
Arvind Sharma ( Delhi )
Contact No. [protected]
011-[protected]
Mail –arvind.sharma.[protected]@gmail.com

This is to state that, I have purchased the lenovo laptop on the date 21/04/09 from the dealer in muzaffarnagar (Up) , during this period of time there was a gift offer i. E blaclberry mobile phone. I have already deposited a demand draft of rs. 3999 / for the same but till date I could not receive any sort of informrmation for the delievery of this gift. Please let me know the status as soon as possible.
In future please do all the communication through my this mail account (Praveen. [protected]@gmail. com) as my previous account is not working now.
Following are the details:
Ref no. Reda [protected]
Mob: (+[protected]
Add: c/o manoj kumar
Village - narsan khurd
Post - gurukul narsan
Dist. Haridwar (Uttaranchal)

Regards
Manoj

hi my name is Shashi, s, latti from manglore.I bought a new lenovo Y510 (49, 760 Rs) Laptop on 2, jun, 2008( last year ) from MANHARS in manglore. when i was purchasing laptop there was offer on it. As per the offer the warranty has to be upgraded 1 year to 3 years and a puma kit. when i try to register my laptop by online i got one error that the product has been already registered. then i informed this error to MANHARS. they also tried but got the same result.i requesed so many time to MANHARS as well as lenovo care center but i did not get any response from ther side.

After waiting for a week when I didn't receive their call, I called
up the service center to which they said that the document and redamation code had not
recieved and once again i sent to the channel technology.After 3 weeks i got one call from care supporty and he said that they are going to upgrade laptop warranty soon...now laptop warranty has exspire. when i ask about this to the channel technology they said that they had not recieved my documents and sorry we can not upgrade warranty and provide you puma kit.

so please help in this matter

from,

shashi, s, latti
from manglore
no:-+[protected]

I am the buyer of the lenovo computers (Pc). Lenovo has offer me the the diwali occation offer when I am buying the computer from there dealer in punjab that is computer world pathankot (Punjab).
They said me to send the nessary document at the given address and they told me to register the machine to the given site, and I have done so.
Even after nine month I do not get the offered products.
I purched the product on 20/oct/2008.
Please help me to get it soon.
Our address-
M. L sarkar. 6002 (I) armd wksp c/o 56 apo.
Email id - [protected]@yahoo.com.

I ordered from lenovo.com a laptop computer lenovo ideapad s10 in may 2009 (S/n eb11643373). The product came with defected installation of window xp. I ordered from lenovo.com a laptop computer lenovo ideapad s10 in may 2009 (S/n eb11643373). The product came with defected installation of window xp: the asian font files are missing from the installation, which is a standard part of window xp. I used numerous window laptop and desktops, never once has I found that these files are missing from standard installation. As the results, I was not able to view website and generate documents in these fonts, rendering the product half useless. Because of this defect, the advertised specification on the lenovo website that accompanies with the sale contract where that mentioning of the standard window xp being already installed on the computer is not true and is misleading to consumers. I have tried to resolve the issue with the technical support department spending several hours in total time on the phone. The last case id I have here is wn088303. At the end, when all technical solutions are exhausted, the sale office representative (Marlan [protected], and his superviser lopez) want to charge me for a hefty "restocking fee" for returning this defect product that is totally caused by the company's incompletely installing xp. This is just another way of not-honoring the warrentee. As a responsible consumer and citizen, I believe that I have the responsibility to expose this company's irresponsible behavior to the public. They mislead consumers, ship to them defect products and then charge them unfair "fees" if they don't want the junk. This experience of me indicates to me that this company, lenovo, has no self-respect, nor respecting their customers. I believe the public should be let know of this company's behavior. By the way, the "customer representative", mr. Marlan and mrs. Lopez that I have talked to are among the worst sale reps I have ever talked to, reflecting again the company's value.

Lenovo is a scam when it comes to Thinkpad batteries. I called Lenovo after buying a new $3000 Thinkpad computer a little over one year ago. Ever since I purchased the computer the batteries have been charging less and less. Finally, both Lenovo batteries died so I called Lenovo support to get them replaced. I was told that the battery warranty is only for one year and that while I could extend my laptop warranty, Lenovo doesn't extent the warranty on the Thinkpad battery. They were rude and told me that they test the laptop batteries and that they only last from 6 months to 2 years. A $3, 000 computer with an extra battery and both batteries died after one year! They said they would not replace the batteries and that I would have to buy new ones. Each battery costs over $200! That means that every year a person would have to spend $400 to keep a Thinkpad running on battery? Lenovo is a complete ripoff. Had they told me about that when I bought the Lenovo Thinkpad, I would have never bought it. Over 5 years, I would have a total investment of $5000! That's a crime! I'm sure I'm not the only person caught by this Lenovo Thinkpad battery scam! The support center said they get these calls all day. Someone should do something to put a stop to this. I don't think Lenovo would sell many computers if people knew about this problem. I will never buy another Thinkpad based on the terrible Lenovo service and the Thinkpad battery scam.

Tried to order a new laptop. After 4 phone calls and two weeks later, they still can't process my order even though my credit card company shows that the transaction went through and was charged to my card. Apparently Lenovo is very inept at doing business. And ooh is it so irritating calling and speaking to customer service in India! They don't give their people any authority to do much of anything besides email their credit card processing dept. and wait 1-2 business days. Where the card processing dept. doesn't respond to their email. HA! I'll go with Dell instead.