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CB Computer Hardware Lenovo Horrendous customer support!
Lenovo

Lenovo review: Horrendous customer support!

R
Author of the review
10:48 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a Lenovo laptop a year ago. Just recently purchased a 13 month warranty update. Received an email indicating that the warranty was waiting to be fulfilled. Tried to determined status online through email support and their virtual assistant. Every time their response was to ask for bizarre information like domain name, customer number, weird stuff most customers don't have. Apparently they were unable to conduct a simple order number query and give a response. Bizarre inexplicable customer non-support. These guys have been looking at ones and zeroes way too much and have lost any connection with simple customer support.

Recommendation: Avoid this company if you can.

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  1. Lenovo Contacts

  2. Lenovo phone numbers
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    Chile
    More phone numbers
  3. Lenovo emails
  4. Lenovo address
    23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
  5. Lenovo social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
  7. View all Lenovo contacts
Lenovo Category
Lenovo is ranked 8 among 432 companies in the Computer Hardware category
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