Lenovo’s earns a 1.7-star rating from 273 reviews, showing that the majority of tech consumers are dissatisfied with their devices.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
lenovo is not ibm!
Lenovo United States
www.lenovo.com
Lenovo Business Services
Lenovo Internet sales
Lenovo Thinkpad support Atlanta GA.
Lenovo Customer Service Durham North Carolina
Have been using Thinkpads since the 700T. I have always had excellent business support and excellent relations with customer service. When it came time upgrade my T22 and T43 models I naturally drifted to the Thinkpad line of laptops that have served me so well.
So much for loyalty. It would seem that Lenovo has bought the Thinkpad line in name only. The famed service for business that IBM understood to be its core competency is no more.
I purchased a T61 with every option. Right out of the box the laptop failed. Right at the first phone call Lenovo support failed.
At issue.
Apparently Beta testing models to work with software is very high on the list of chores for Lenovo.
1) Integrated Camera does not work on Windows Vista. Turns out the camera was never connected so it wouldn't work with any software anyway.
2) Docking station incapable of working with windows vista - external keyboard and external monitor. If I plug my laptop into the docking station and use an external monitor, the Bluetooth shuts off so my keyboard won't work. If I turn off the external device the keyboard works.
3) Lenovo keyboard "designed to work with theT61" as the ad says. Does not in fact work with the T61 and Vista. The additional buttons for "productivity" were never tested to work with Vista. As such not working no increase in productivity.
4) Lenovo "Business" software does not work with Vista. Password security software continually asks for permission to store password even after one clicks "never".
5) Lenovo undocking software does not work. If I pull the machine off it tells me to use the F9 option first in a friendly warning. If I use the F9 option first it tells me I have nothing to disconnect. Once I disconnect it tells me what a bad person I am.
Technical support is ready waiting.
Well not exactly.
1) Very limited hours with a skeleton crew on weekends.
2) First thing out of their mouths was that I needed to pay additional for support.
3) Was told on 3 separate occasions a manager would call me back within 2 business days. Mind you when IBM ran the show I got a call back.
4) Was told by level 2 support that everything should work out of the box. When they realized it would not they told me I would have to pay for support.
Customer Service is here to meet your needs no matter what.
Here is the customer service response to all of the issues.
1) We don't cover issues with software. You need to pay per incident. When I asked if paying would fix the Vista issues they said no. I asked why they would tell me to pay more if the pay service could not help. They hung up.
2) You have the choice of returning it or keeping it as is. If you return it they will not refund software purchased additionally. Nor will they exchange the machine using your existing hard drive. So basically the 5 or so hours you spent setting things up was a waste of time. However," Customer service is here to meet your needs no matter what". It is nice to see Lenovo go the extra mile for their business clients.
Lenovo, has gutted the customer service people came to love IBM for in the past. They refuse to repair or to exchange machines without a total swap out.
I am not going to return this machine and start from scratch. I should be able to expect a working machine - or a company that will get me a working machine from a premium brand with premium costs - this is like dealing with Packard Bell.
I will be forwarding this to anyone in my company who may be considering a Lenovo and posting this complaint everywhere I can until Lenovo fixes these problems. I doubt they will care, but I will make certain others don't fall into the trap of a rusty company hiding behind a bought out famous name.
Marc Archambeau
The complaint has been investigated and resolved to the customer’s satisfaction.
Huge shipping delays!
I ordered a z61t thinkpad from lenovo on 11/14th 2006. It was shipped exactly one month later on 12/13th and is supposed to be delivered by ups on 12/22nd. Complaint #1. In spite of being the 3rd largest pc producer in the world, lenovo is taking more than a month to ship a laptop. Complaint #2. The customer service reps have no clue about when your...
Read full review of Lenovo and 31 commentsLenovo Reviews 0
If you represent Lenovo, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Lenovo
Lenovo's product portfolio includes a wide range of devices that cater to different segments of the market. The company's laptops and desktops are known for their reliability, performance, and innovative features. Lenovo's smartphones and tablets are also popular among consumers, especially in emerging markets where the company has a strong presence.
In addition to its hardware products, Lenovo also offers a range of software and services that complement its devices. The company's software offerings include productivity tools, security solutions, and cloud-based services. Lenovo's services include warranty and support, managed services, and consulting services.
Lenovo has a global presence with operations in more than 60 countries. The company has a strong focus on innovation and invests heavily in research and development. Lenovo has a number of research centers around the world where it conducts cutting-edge research in areas such as artificial intelligence, virtual reality, and 5G technology.
Lenovo is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set ambitious targets to reduce its greenhouse gas emissions, increase its use of renewable energy, and reduce waste.
Overall, Lenovo is a leading technology company that offers a wide range of high-quality products and services. The company's commitment to innovation, sustainability, and customer satisfaction has helped it establish a strong reputation in the industry.
Here is a guide on how to file a complaint with Lenovo on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Lenovo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Lenovo.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint with Lenovo on ComplaintsBoard.com.
Overview of Lenovo complaint handling
-
Lenovo Contacts
-
Lenovo phone numbers8800 301 74078800 301 7407Click up if you have successfully reached Lenovo by calling 8800 301 7407 phone number 5 5 users reported that they have successfully reached Lenovo by calling 8800 301 7407 phone number Click down if you have unsuccessfully reached Lenovo by calling 8800 301 7407 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 8800 301 7407 phone number50%Confidence scoreRussia+1 (800) 419-6686+1 (800) 419-6686Click up if you have successfully reached Lenovo by calling +1 (800) 419-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 419-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone numberIndia1800 818 4781800 818 478Click up if you have successfully reached Lenovo by calling 1800 818 478 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 818 478 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 818 478 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 818 478 phone number100%Confidence scoreMalaysia1800 1110 22661800 1110 2266Click up if you have successfully reached Lenovo by calling 1800 1110 2266 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 1110 2266 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 1110 2266 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 1110 2266 phone number100%Confidence scorePhilippines+1 (800) 601-1481+1 (800) 601-1481Click up if you have successfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 601-1481 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone numberSingapore+1 (800) 353-6686+1 (800) 353-6686Click up if you have successfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 353-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone numberMexico+852 25 163 938+852 25 163 938Click up if you have successfully reached Lenovo by calling +852 25 163 938 phone number 1 1 users reported that they have successfully reached Lenovo by calling +852 25 163 938 phone number Click down if you have unsuccessfully reached Lenovo by calling +852 25 163 938 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +852 25 163 938 phone number100%Confidence scoreHong Kong+1 (855) 253-6686+1 (855) 253-6686Click up if you have successfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (855) 253-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone numberUSA & Canada+44 125 674 1677+44 125 674 1677Click up if you have successfully reached Lenovo by calling +44 125 674 1677 phone number 3 3 users reported that they have successfully reached Lenovo by calling +44 125 674 1677 phone number Click down if you have unsuccessfully reached Lenovo by calling +44 125 674 1677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +44 125 674 1677 phone number100%Confidence scoreUnited Kingdom+353 15 628 320+353 15 628 320Click up if you have successfully reached Lenovo by calling +353 15 628 320 phone number 1 1 users reported that they have successfully reached Lenovo by calling +353 15 628 320 phone number Click down if you have unsuccessfully reached Lenovo by calling +353 15 628 320 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +353 15 628 320 phone number100%Confidence scoreIreland+61 130 055 7073+61 130 055 7073Click up if you have successfully reached Lenovo by calling +61 130 055 7073 phone number 1 1 users reported that they have successfully reached Lenovo by calling +61 130 055 7073 phone number Click down if you have unsuccessfully reached Lenovo by calling +61 130 055 7073 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +61 130 055 7073 phone number100%Confidence scoreAustralia+84 800 446 833+84 800 446 833Click up if you have successfully reached Lenovo by calling +84 800 446 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 800 446 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 800 446 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 800 446 833 phone number100%Confidence scoreNew Zealand+43 150 603 7201+43 150 603 7201Click up if you have successfully reached Lenovo by calling +43 150 603 7201 phone number 1 1 users reported that they have successfully reached Lenovo by calling +43 150 603 7201 phone number Click down if you have unsuccessfully reached Lenovo by calling +43 150 603 7201 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +43 150 603 7201 phone number100%Confidence scoreAustria+32 22 009 790+32 22 009 790Click up if you have successfully reached Lenovo by calling +32 22 009 790 phone number 1 1 users reported that they have successfully reached Lenovo by calling +32 22 009 790 phone number Click down if you have unsuccessfully reached Lenovo by calling +32 22 009 790 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +32 22 009 790 phone number100%Confidence scoreBelgium+45 36 140 697+45 36 140 697Click up if you have successfully reached Lenovo by calling +45 36 140 697 phone number 1 1 users reported that they have successfully reached Lenovo by calling +45 36 140 697 phone number Click down if you have unsuccessfully reached Lenovo by calling +45 36 140 697 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +45 36 140 697 phone number100%Confidence scoreDenmark+358 942 452 988+358 942 452 988Click up if you have successfully reached Lenovo by calling +358 942 452 988 phone number 1 1 users reported that they have successfully reached Lenovo by calling +358 942 452 988 phone number Click down if you have unsuccessfully reached Lenovo by calling +358 942 452 988 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +358 942 452 988 phone number100%Confidence scoreFinland+33 155 703 981+33 155 703 981Click up if you have successfully reached Lenovo by calling +33 155 703 981 phone number 1 1 users reported that they have successfully reached Lenovo by calling +33 155 703 981 phone number Click down if you have unsuccessfully reached Lenovo by calling +33 155 703 981 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +33 155 703 981 phone number100%Confidence scoreFrance+49 711 6569 0807+49 711 6569 0807Click up if you have successfully reached Lenovo by calling +49 711 6569 0807 phone number 1 1 users reported that they have successfully reached Lenovo by calling +49 711 6569 0807 phone number Click down if you have unsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number100%Confidence scoreGermany+39 221 080 677+39 221 080 677Click up if you have successfully reached Lenovo by calling +39 221 080 677 phone number 1 1 users reported that they have successfully reached Lenovo by calling +39 221 080 677 phone number Click down if you have unsuccessfully reached Lenovo by calling +39 221 080 677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +39 221 080 677 phone number100%Confidence scoreItaly+31 207 003 980+31 207 003 980Click up if you have successfully reached Lenovo by calling +31 207 003 980 phone number 1 1 users reported that they have successfully reached Lenovo by calling +31 207 003 980 phone number Click down if you have unsuccessfully reached Lenovo by calling +31 207 003 980 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +31 207 003 980 phone number100%Confidence scoreNetherlands+47 80 024 617+47 80 024 617Click up if you have successfully reached Lenovo by calling +47 80 024 617 phone number 1 1 users reported that they have successfully reached Lenovo by calling +47 80 024 617 phone number Click down if you have unsuccessfully reached Lenovo by calling +47 80 024 617 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +47 80 024 617 phone number100%Confidence scoreNorway+351 211 227 833+351 211 227 833Click up if you have successfully reached Lenovo by calling +351 211 227 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +351 211 227 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +351 211 227 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +351 211 227 833 phone number100%Confidence scorePortugal+34 932 275 810+34 932 275 810Click up if you have successfully reached Lenovo by calling +34 932 275 810 phone number 1 1 users reported that they have successfully reached Lenovo by calling +34 932 275 810 phone number Click down if you have unsuccessfully reached Lenovo by calling +34 932 275 810 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +34 932 275 810 phone number100%Confidence scoreSpain+46 851 161 018+46 851 161 018Click up if you have successfully reached Lenovo by calling +46 851 161 018 phone number 2 2 users reported that they have successfully reached Lenovo by calling +46 851 161 018 phone number Click down if you have unsuccessfully reached Lenovo by calling +46 851 161 018 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +46 851 161 018 phone number100%Confidence scoreSweden+41 445 291 040+41 445 291 040Click up if you have successfully reached Lenovo by calling +41 445 291 040 phone number 1 1 users reported that they have successfully reached Lenovo by calling +41 445 291 040 phone number Click down if you have unsuccessfully reached Lenovo by calling +41 445 291 040 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +41 445 291 040 phone number100%Confidence scoreSwitzerland+90 212 912 0134+90 212 912 0134Click up if you have successfully reached Lenovo by calling +90 212 912 0134 phone number 2 2 users reported that they have successfully reached Lenovo by calling +90 212 912 0134 phone number Click down if you have unsuccessfully reached Lenovo by calling +90 212 912 0134 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +90 212 912 0134 phone number33%Confidence scoreTurkey+86 400 088 8222+86 400 088 8222Click up if you have successfully reached Lenovo by calling +86 400 088 8222 phone number 1 1 users reported that they have successfully reached Lenovo by calling +86 400 088 8222 phone number Click down if you have unsuccessfully reached Lenovo by calling +86 400 088 8222 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +86 400 088 8222 phone number100%Confidence scoreChina+62 213 002 1000+62 213 002 1000Click up if you have successfully reached Lenovo by calling +62 213 002 1000 phone number 1 1 users reported that they have successfully reached Lenovo by calling +62 213 002 1000 phone number Click down if you have unsuccessfully reached Lenovo by calling +62 213 002 1000 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +62 213 002 1000 phone number100%Confidence scoreIndonesia+81 120 804 545+81 120 804 545Click up if you have successfully reached Lenovo by calling +81 120 804 545 phone number 1 1 users reported that they have successfully reached Lenovo by calling +81 120 804 545 phone number Click down if you have unsuccessfully reached Lenovo by calling +81 120 804 545 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +81 120 804 545 phone number100%Confidence scoreJapan+966 114 649 300+966 114 649 300Click up if you have successfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have successfully reached Lenovo by calling +966 114 649 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +966 114 649 300 phone numberSaudi Arabia+27 115 147 500+27 115 147 500Click up if you have successfully reached Lenovo by calling +27 115 147 500 phone number 1 1 users reported that they have successfully reached Lenovo by calling +27 115 147 500 phone number Click down if you have unsuccessfully reached Lenovo by calling +27 115 147 500 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +27 115 147 500 phone number100%Confidence scoreSouth Africa+82 262 880 077+82 262 880 077Click up if you have successfully reached Lenovo by calling +82 262 880 077 phone number 1 1 users reported that they have successfully reached Lenovo by calling +82 262 880 077 phone number Click down if you have unsuccessfully reached Lenovo by calling +82 262 880 077 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +82 262 880 077 phone number100%Confidence scoreSouth Korea+886 800 000 702+886 800 000 702Click up if you have successfully reached Lenovo by calling +886 800 000 702 phone number 1 1 users reported that they have successfully reached Lenovo by calling +886 800 000 702 phone number Click down if you have unsuccessfully reached Lenovo by calling +886 800 000 702 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +886 800 000 702 phone number100%Confidence scoreTaiwan+66 21 040 792+66 21 040 792Click up if you have successfully reached Lenovo by calling +66 21 040 792 phone number 1 1 users reported that they have successfully reached Lenovo by calling +66 21 040 792 phone number Click down if you have unsuccessfully reached Lenovo by calling +66 21 040 792 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +66 21 040 792 phone number100%Confidence scoreThailand+971 44 294 300+971 44 294 300Click up if you have successfully reached Lenovo by calling +971 44 294 300 phone number 2 2 users reported that they have successfully reached Lenovo by calling +971 44 294 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +971 44 294 300 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +971 44 294 300 phone number100%Confidence scoreUAE+84 244 458 3374+84 244 458 3374Click up if you have successfully reached Lenovo by calling +84 244 458 3374 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 244 458 3374 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 244 458 3374 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 244 458 3374 phone number100%Confidence scoreVietnam+54 800 666 0011+54 800 666 0011Click up if you have successfully reached Lenovo by calling +54 800 666 0011 phone number 1 1 users reported that they have successfully reached Lenovo by calling +54 800 666 0011 phone number Click down if you have unsuccessfully reached Lenovo by calling +54 800 666 0011 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +54 800 666 0011 phone number100%Confidence scoreArgentina+55 800 536 6861+55 800 536 6861Click up if you have successfully reached Lenovo by calling +55 800 536 6861 phone number 1 1 users reported that they have successfully reached Lenovo by calling +55 800 536 6861 phone number Click down if you have unsuccessfully reached Lenovo by calling +55 800 536 6861 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +55 800 536 6861 phone number100%Confidence scoreBrazil+56 232 103 145+56 232 103 145Click up if you have successfully reached Lenovo by calling +56 232 103 145 phone number 1 1 users reported that they have successfully reached Lenovo by calling +56 232 103 145 phone number Click down if you have unsuccessfully reached Lenovo by calling +56 232 103 145 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +56 232 103 145 phone number100%Confidence scoreChile
-
Lenovo emailscustomercare@lenovo.com100%Confidence score: 100%Support
-
Lenovo address23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
-
Lenovo social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
Huge shipping delays!Recent comments about Lenovo company
NEW computer not working properly after repair
Support.com
2 reviews
The Technology Leader
2 reviews
WorldStart
2 reviews
eSupport.com
3 reviews
Jetking
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
hello sir/madam
this is vasanth from bangalore..
i am having some problem with my lenovo notebook...
please end me the service center address in bangalore...