Lenovo
Reviews and Complaints

Lenovo, was meant to send 13 items that we paid for, only sent 12. The customer service agents that were assigned to handle this were incapable. They took my contact details, informed me I would receive a call back within the hour, of course I did not receive. this occurred 01.11.19 around 11am
I then, called back on Monday to figure out what is happening with my order at 13.46. the automated voice mail that it referred me to use was full and hung up. I called back, and the lady fought me telling me that she sent me an email in which I still have not received, im aware it does not take half an hour for an email to come through. The lady told me I could not speak to a manager, and my issue cannot be resolved at this time and again I would receive a call back. No customer service agent apologised, or took upon themselves any initiative, they were rude and I am still left with my issue unresolved. Will not be purchasing with this company again.

I have ordered 2 Lenevo M920Z systems for a project. (Lenevo Think Centre ThinkCentre M920z : CART ID: [protected]; Quotation Reference: [protected])
As the delivery time shown was within 2 weeks, I have placed the order and did a Bank transfer as per the communication with a Customer care agent.

The payment details has been sent multiple times to multiple people from September 16th, and there is no valid response from any on the status of the order or delivery.

Below are the people who are copied in the e-mails and more than 12 mails has been sent last 8 days hoping for an update on the delivery.

('Lenovo SEA Web Payments' ; 'Cash Asean', 'Randall Madry' ; 'Shreedhara Jithesh' ; 'Thomas Kennedy1' ; 'SG ecomm customer support' )

We need the delivery very soon and it has been extremely bad experience so far.

Please do the needful to get the delivery ASAP, or contact me at [protected]@samsotech-id.com

I just purchased my tablet in January of this year. I love Lenovo products. This tablet was amazing to me for many different reasons. I am currently in nursing school, which is already extremely stressful and busy, so I love how light the device was. It was also very easy to pack. All of my important information is saved on the tablet. About a week ago the power button just got stuck. I have attempted prying the power button out with a sharp object but my tablet still will not stay on. I did my research and found that this is a common problem. When checking the status of my warranty I found that it expired before I even made the purchase. I was fortunate enough to find my receipt and the warranty was reissued. I then called to file a claim. I was very disappointed to find out the process of repairs. I live in a rural area where we do not have a Best Buy. I was informed that I would have to send it in to be examined prior to repairs to be sure I was not the one who damaged it. When I asked if the noticeable damage to the power key (from me trying to unstick it) would negate my warranty, the lady informed me that she was not sure. Now I am out a tablet with all my important assignments and notes for at least 10 days. I'm not even sure if I will be covered for repairs or replacement at this point. If this is a common problem why wouldn't your company automatically send me a replacement device? I am completely understandable about defective devices but apparently this is not something new. For a such a well known brand, I really thought repair options would be more convenient. For instance, me taking it to a local repair person and being reimbursed for charges. Now I am in a position where I have no computer device and will to commute during business hours like a library to complete school assignments. I am very upset and stressed about the whole thing. I am attaching photos of the power and volume buttons. The damage I have caused to the power button because of trying to pry it out is noticeable. I hope that this complaint is handled seriously. Thank you for you time in reading this. Lenovo has always been a great company to me.

re: case # 408ryqk depot repair
I am writing in regards to a depot repair of my e575 think pad. My wife has spoken to customer service in the teens of times with no remedy. We shipped the computer out on 07/24/19, and have not received it back as of 09/06/19. This is not an acceptable time table for a repair on a machine we rely on in our business. The repair status on your website says "part not available" which I'm certain at this juncture means it will never be available. It is about 2 weeks past the time that a replacement comparable computer with our current HD mirrored to it should have been sent out to us. On top of that we should receive either a new one year warranty on the replacement, or at minimum a 60 day extension on our current warranty. We have been more than patient about this fiasco, but with us not getting a promised return call from a supervisor, and not getting a return call promised by the depot, and having a lead time of 08/26 for the part come and go We hope that trying to solve our problem through this communication will bring this disappointing saga to an end.

It has been a fact that this product has many cases of the same issue. here is an example of one site where people have been reporting the same problem:

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-900-won-t-turn-on-SOLVED/td-p/33146

There has not been an easy way to contact them directly to resolve the issue nor they have a recall for this product.

I ordered a Lenovo T730 from Lenovos website on Monday, July 15th. On Friday the 19th, I check my order to learn that it was cancelled. I call them, and they re ordered it with the same $500 discount and even gave me expedited shipping. That order was scheduled to ship on July 30th and arrive August 2nd. July 30th comes and goes, and I wake up to an email saying "your order was delayed". I called them July 31st, and the employee did not know why it was delayed, but said he could contact the manufacturing support, which was supposed to email me. It is now 6 hours after I called, and no email or call. This is ridiculous. Now, all I can do is wait for "manufacturer support" to contact me.

I bought a phone Lenovo z5 order number 308965811 and I received it on 29th of june saturday when i put my line it could not read the application for mpesa and on the manual too I can't read any guidelines because they're in Chinese.. when I contacted the customer care all I hear is that I should visit the website.. anytime I try to download any application the response I get is that the phone is rooted that I should unroot it.. how is this because I believe it was supposed to have all the specifications sorted out from the dealer.. help me please I need all these apps urgently and above all I need a phone..

I purchased this laptop in Feb 2018 and so far I replaced the fan and the keyboard! I lost all my school work and all my projects! And it takes for ever to fix it. I bought this laptop because I thought it will be a perfect fit for heavy rendering programs but it's the worst purchase I ever did and the customer service are not helpful! I tried to talk to a manager on site and the person who was on the phone told me he can't transfer the call and hang up on me! I totally regret this purchase and wish I can return this laptop and will never ever deal with Lenovo again.

This is the 2nd time we have had to deal with the same situation, i have used lenovo for 6 years, and have 5 lenovo computer, there is a major problem with this one, it shuts down 5 to 6 times a day, you sent someone out at my expense to fix it, it did not fix it, and now you want us to run a business without a commuter while we send it out to be repaired. This is unacceptable as we do not have a computer to replace the one that is not working. This will make me rethink purchasing lenovo in the future, what i expected was for you to send me a computer that works and take this non working one back.

I am now without my computer for weeks because of a hard drive failure while under warranty. And still no resolution and timing for getting my computer running again.

The hard drive failed while still under warranty. I shipped it to Lenovo and the hard drive was replaced. But when I received it, I could not get the operating system to work. Lenovo had put Windows 10 Pro on and my license is for Windows 10 Home.
I could not activate Windows.

I called and I was told that they would send me a USB with Windows Home and a Guide that I needed to follow. I received the USB and the guide but they did not match.

So I called Lenovo again. The technical support person walked me through it and ran into the same issue. He tells me I need to send it back to Lenovo again. At that point I got very frustrated. I am going on 2 weeks already with my computer. I can't wait another week to get it installed. They agreed to have an onsite visit for someone to get Home loaded on the laptop and that it would only take 3 days.

3 biz days and no one calls. I wait until it is a week and still no one calls. I call support again, very frustrated. I'm told that they will send an email to the tech and I will receive a call in 24 hours.

I wait little more than 24 hours and still no call. I'm extremely frustrated by now. So I call again. This time I'm told that the tech had to order parts. Parts? This is the Operating System, the hard drive has already been replaced. And if it had been parts why isn't someone calling me? So here I am needing my computer at about 3 weeks. I ask for a supervisor because I am getting the run around. She tells me that a hard drive was ordered and they will receive it on Monday. What ? This was supposed to expedite the issue and no one even bothered to let me know.

The supervisor says my case has been expedited. What does that mean to me and when? She tells me that it is going to a Relationship Mgr but it needs to be assigned. Does not resolve my issue.

This system is so messed up. This should have been an easy fix. When they replaced the hard drive they should have put the correct Operating System aback on. When they sent me the USB, they should have sent me the correct guide or technical support should have known how to fix it. When the onsite person was assigned me case and I was told they would call in 3 days, they should have known it was not a hardware issue, they should have called me if they felt it was going to require more time.

Don't buy a Lenovo, if your hard drive fails, which many do, you can plan to be with out a computer for at least a month and spend hours of your time trying to get them to respond.

It appears to me that Lenovo is wasting money on a dysfunctional customer service system.

Here is my latest claim number [protected]. I have been assigned several which started as a single issue. I have lost so much time and productivity not to mention high blood pressure. My computer absolutely needs to be functioning again as soon as possible and I believe I should be reimbursed for all of my lost time and frustration caused by Lenovo's multiple errors.

I also purchased a lenovo yoga 730 for school because my dell XPS finally gave up on after 10 years. Right after 3 weeks of purchase the screen started flickering. During that time, I have many reports and midterm to study for. Since this my only laptop at home, I waited till I didn't need my laptop as much. It didn't even last a week until the screen finally didn't want to turn on. You can see the keyboard and power button lights up but LCD was just black. Now I have finals and final projects to do and don't have my BRAND NEW LAPTOP that I paid over $800 dollars for. I can't study at school because I have to take care of my daughter at home. Thanks Lenovo for screwing me over.

I have purchased lenevo yoga 730. Within a month the laptop has flickering issues. I launched a complain but all i got send it to us we will look into it. and now they are saying that the laptop gonna take 21-25 days for the repair. How i gonna survive without a laptop given that i am a graduate student and cant study without a laptop. Lenevo dont care about their people. It is a make problem and der are more than 1000 complains already about screen flicker. They should remove this product from the market so that there is no further inconvenience for the people like me who need laptop for their survival.

I work for Pfizer Inc and they distribute Lenovo as standard machines. I upgraded to a lenovo X1 Yoga in January. The mechanism of opening and closing this type of laptop has caused a number of problems. Firstly, within 2 months the trackpoint stopped responding properly and the mouse pointer would drift continually across the screen without input and I had to disable it in order to work. Secondly I noted that the F7 key had split in half possibly due to the action of the retracting keyboard. Recently I also noted that the screen has now cracked from the position of the camera outwards suggesting a stress fracture. So well within my first year of ownership, I have lost trackpoint and touch-screen capability and now am dealing with a fractured screen. I have previously owned 9 Lenovo laptops and this is the most expensive one so far yet clearly is the lowest grade build.

one day I was listening to music and i paused it to talk to somebody, i unpaused the video and the audio was distorted and distant. I sent my laptop to Lenovo for a faulty AUX input, I got it back a week to 12 days later and tried the sound again and there was no improvement. I was told that a replacement part would be put in my laptop but that obviously didn't happen. I was given no updates about what they were doing and the only notification I got was when it arrived at my post office. I contacted them again and they said to send it away again, my unit is still under warranty and I have not damaged it in any way, i'm an online university student and I can't afford to send it away again, I should be given a new unit due to faulty hardware. All Lenovo did was factory reset my laptop and sent it back. I have updated my system and drivers multiple times and it is still the same.

I had to send my Lenovo gaming laptop, which was not even a year old, in for repairs because of a hardware issue. After being sent back and "repaired" by your team, the same issue occured again a day later. I am extremely displeased at the service and the reliability of your product. This incidence has become a major annoyance as I am in a situation where a laptop is required of which I do not have.

Hi,

My name is Grace Wakim, I purchased a defective lenovo Ideapad:
LENOVODIR IP710S 7500U/8G/256/13.3
on 09/30/2017 from Micro Center Fairfax
3089 Nutley Street Fairfax, VA 22031 U.S.A.
Few months after I purchased it, the laptop started turning off by itself. I took it to Micro center to fix it. They changed the battery on June 7. I travelled for work for two months and while I am there the same problem happened again, and it completely stopped working. While coming back, at the custom on the airport, the officers tried to turn on the laptop. Not only it didn't work, but because they tried multiple times to make it work, the power button came off. I had to spend more time at the customs explaining why the laptop is not working. Upon arriving to the U.S. I took it again to Micro center and now they say that I have to pay for the motherboard and for a new keyboard and that the warranty won't cover any of the expenses even though it is still active.
I already payed $900 for a laptop that doesn't work, that puts me in sensitive situations, like at the airport, and in embarrassing situations like when it turns off by itself at work. $900 is already a substantial amount of money! Now I need to pay more for repair.
I am asking you please to either let me exchange the one I already have with a new one, give my money back or at least I am asking you to cover the expenses of the repair.
My repair order at the Micro center is: [protected]@@1

Regards,
Grace Wakim

Ten weeks after purchase the screen started blinking and dimming. Sent the laptop in and have gotten no response from service department as to when I may get it back or what is wrong with it. It has been now six weeks. Calling their number is totally useless, with standard pat statements and no resolution. I need my computer back, or just send me a new one. HELP!

I purchased a lenovo ideapad 320 in june. Ive been informed by one or two who are much more aware rhan I that there is something wrong with it. I know Im very sick and tired of attempting to send email through my mail, and getting booted, trying to read my mail, or when it thinks Ive been on long enough. I would be very happy to have my little bit of stuff transfrerred to another unit, and this defective one replaced.