LensCrafters
Reviews and Complaints

I bought a pair of glasses and frames in September of 2010. The frames apparently have a painted on tint. This tint stared to peal off, but it didn't bother me at first because it was not noticeable on the outside of the frames. It then started to peel off on the outside of the frame, so I went to LensCrafters and all they would offer me was a new frame @ 50% off. This is a defect of the frame and not damage, so I would expect LensCrafters to replace them at no charge. I was told that it was past the 90 warranty and that they would not replace them. I asked them if it meant that they were loosing a customer and they just said "I'm sorry, but that is our policy" Where is customer service these days to gain customer loyalty?

As a member of The BBB, Lenscrafters has an "unsatisfactory" rating.
You can easily receive the BBB report.
Call The BBB and you will receive an automated service that will ask you to type in lenscrafters local phone number.
You will immediately find out lenscrafters has for years earned The BBB's lowest rating.
Lenscrafter is not the only national optical that has earned very low marks for price issues and service issues. "Consumer Reports" lists other national opticals to strongly avoid due to excessive and very misleading pricing, regular & repeated consumer complaints regarding "Bait & Switch" issues and much, much more.
When you call a doctor's office or optical and ask "how much is" regarding contacts, frames & lenses and you don't know what lenses you want, what prescription you need, what frame you prefer & what you may wish added to the lenses, you are telling the person at the doctor's office or national optical to lie to you, mislead you, say anything they've been instructed & trained during required lectures to pull you in by giving you a low price that doesn't ever-NEVER exist. Once they start writing up your order and the prices are always $100.- $500. higher than they stated on the phone, you'll start to learn why it is IMPOSSIBLE to shop for glasses over the phone & Internet. They are well trained by experts to lie & mislead. Once you say the well worn phrase “give me a “Ballpark or range of prices” you have told them to LIE to you, and they will lie to you. Additionally, how can you expect to receive a "Ballpark" or range of prices whan you have NO IDEA what you really need or want? Do you ever call a grocery & ask the "Ballpark" price of a bag of groceries? Are you aware that there exist hundreds of "No-Line" Bifocals. Why would you not know that walmart, lenscrafters & eyeglass express give you low prices over the phone to hook you into their national chains?

I have been in eye care for 30ys, hate to break it to you, but that bad rx is based on your responses during the exam.

"Polarized" is a laminate- inner, outer lens & polarized laminate sandwiched between.
The problem you are experiencing is due to the cutting/edging of the lens and/or
poor quality.
Interior damage as you described is delamination.
If Lenscrafters refuses to remake your lenses, contact THE BBB.
If necessary, write LETTERS to the editor.
The squeaky wheel gets the lens.
They already made over at least $300. PROFIT, after all expenses from you-
don't quit, don't give up.

As a member of The BBB, Lenscrafters has an "unsatisfactory" rating.
You can easily receive the BBB report.
Call The BBB and you will receive an automated service that will ask you to type in lenscrafters local phone number.
You will immediately find out lenscrafters has for years earned The BBB's lowest rating.
Lenscrafter is not the only national optical that has earned very low marks for price issues and service issues. "Consumer Reports" lists other national opticals to strongly avoid due to excessive and very misleading pricing, regular & repeated consumer complaints regarding "Bait & Switch" issues and much, much more.
When you call a doctor's office or optical and ask "how much is" regarding contacts, frames & lenses and you don't know what lenses you want, what prescription you need, what frame you prefer & what you may wish added to the lenses, you are telling the person at the doctor's office or national optical to lie to you, mislead you, say anything they've been instructed & trained during required lectures to pull you in by giving you a low price that doesn't ever-NEVER exist. Once they start writing up your order and the prices are always $100.- $300. higher than they stated on the phone, you'll start to learn why it is IMPOSSIBLE to shop for glasses over the phone & Internet. They are well trained by experts to lie & mislead. Once you say the well worn phrase “give me a “Ballpark or range of prices” you have told them to LIE to you, and they will lie to you. Additionally, how can you expect to receive a "Ballpark" or range of prices whan you have NO IDEA what you really need or want? Do you ever call a grocery & ask the "Ballpark" price of a bag of groceries?

Thanks for giving me the useful information. I think I need it. Thank you
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Wow pay cash and your problems fade away? That being said, I assume you get paid commission and don't give a rats [censor] about people's vision. All you see are dollar signs everytime someone walks through the door. I think you are in the wrong business buddy. I've been searching on reviews about lenscrafter stores everywhere and I end up with the same general review. A disgrace to optometry. You all might as well be working at ford dealerships trying to sell cars because of what I'm reading over and over again, most lenscrafters associates are just trying to rip you off. Sorry if I offended legitimate employees trying to make a living, but after this guys comment, damn, he blew it for the whole company.

You have NO idea how many lenses the lab produces in a week.
Things happen.
Be quiet.
You should have been charged extra for the extra time spent.
We have enough to deal with.
Put them on & be quiet.
See you in two years when, again, your insurance pays for everything.
You want discounts? You got discounted service.
Pay cash & your problems fade away.

It is likely that the lenses do not fit the frame properly but it also may be due to the cleaners you are using. Most other substances other than lens cleaner or water are not safe for long term use on your glasses and can cause cracking in your lenses. (I know, because I worked in an optical lab)

It is not LensCrafters fault that you have to drive 2 hours to get there. You said that they replaced the lenses for free, what else are they supposed to do for you!? If you live a long ways away and decide to drive to get glasses then get used to driving for what you need. Obviously you drove for a reason, you should have factored in the cost of gas into the purchase price because that was a cost incurred in order for you to purchase your glasses. What your review or complaint tells me is that LensCrafters stood behind their product and you are upset because of your own decision to drive two hours to buy them.

I went to lenscrafters today in Taunton, MA and the guy was rude and agravating. I asked what kind of special do you have going on? He said 50% off, any thing else? but he did this with an attitude like your bothering me. i said yes do you think you will have my record on file? he said maybe why? well these glasses that i have got these big bloches on them and its giving me a headach. he said you spilled some kind of chemical on them. i did not but any way. i said can you look it up so i can get a new pair. he said no we wont have it its to old you need an exam. what? to old you dont put this on the computer. what ever dude I would rather pay full price some ware else than to give them a single dime of my money

I received poor service and almost no real help outside of "fashion advice" from the obviously amaturish staff at Lenscrafters. After paying neraly $600 for 2 pair of glasses, I returned 5 times and still never got a proper adjustment. I went to my optometrist and got the glasses fitted properly and was told the frame selection was poor for my prescription. I will never go back and advise all others to beware. They are WAY overpriced, push products and obviously don't have a clue what they are doing.

I bought a pair of glasses and frames in September of 2017. The frames apparently have a painted on tint. This tint stared to peal off, but it didn't bother me at first because it was not noticeable on the outside of the frames. It then started to peel off on the outside of the frame, so I went to LensCrafters and all they would offer me was a new frame @ 50% off. This is a defect of the frame and not damage, so I would expect LensCrafters to replace them at no charge. I was told that it was past the 90 warranty and that they would not replace them. I asked them if it meant that they were loosing a customer and they just said "I'm sorry, but that is our policy" Where is customer service these days to gain customer loyalty?

I have never been treated so poorly in all my life. I will nevver go back and I encourage all oters to find somewhere else to buy glasses. After a 3 year interval, I went with my family to get new prescription filled. When we went in a clerk came over to help us. (I have to call her a clerk as she is not a lady or an assistant) As I was looking at the frames she was bragging about how she gets her glasses for free, even the expensive ones. I found a pair that I liked and she got all excited, stating that she had not seen this pair before. She literally GRABBED THEM OUT OF MY HANDS and took them up to the register! My husband and I stood there absolutely dumbfounded. I did not want to deal with her any more so I took advantage when another employee entered the scene, actually telling her how how did and did not like glasses on the clerk helping us. We had gone through many glasses and we had established a possibility pile when another customer came in the door. The same clerk then came over to my selection of about 4 possibilities and TOOK ONE OF THE FRAMES THAT I HAD CHOSEN to make my decision from! She took this pair up to the front and gave them to the customer! By this time I am in shock. The customer leaves and the 3 sales people in the store RUN to the door, again leaving us standing there, and the man that had been helping me starts saying that the lady just retired from the service as a major and she has this fancy car, a BMW I believe he said! The lady clerk that had taken the glasses out of my hand then made the comment that she was glad she had given the glasses to her as they would look much better on her! By this time I am hurt and shocked and I said I thought the glasses would look just as good on me as they did on her. THere was dead silence. The manager then sent the guy to lunch and the clerk disappeared to whereever leaving us standing alone again! I was in tears as we left the store. I have to wonder if this is more than rudeness. Perhaps it is even prejudice as I am older and overweight and I do not drive a fancy car. I can't begin to tell you the humiliation that I felt and still do. And by the way, have you ever tried to get ahold of upper management of LensCrafters? Impossible! I did receive a genuine apology from the Orcahrd Town Center but as of yet not from the manager and clerk of that store!

Went to store today to get glasses. I took a printed out copy of the frames i wanted, and my insurance information. When the glasses were done they had used the wrong frames(More expensive ones) and added an optoion to the lenses without discussing any of this with me. My insurance did not cover this extra stuff. And the lens option was not needed for reading glasses. I dont think it is right to have to pay for stuff i didnt ask for, and the fact that she got the wrong frames when i gave her a print out from your website with an i. D. Number on it and it wasnt caught till they were done should not be my problem. But im the one who had to pay out of pocket for these problems. This was the first time i have been to lenscrafters, it was not a good experience i guess i am hoping that you will make it right before i decide if i will go again, to another store thank you.
Tawnya everett.

My husband and I both went in for new glasses. He bought one pair of new glasses, I got new glasses and sunglasses. They had the prescription flip-flopped on my sunglasses and the prescription for my regular glasses was just never right. I went back to wearing my old glasses for normal use. I decided I would never get glasses there again.

My husband went back a year later to get new glasses because the ones he had broke and needed to be replaced quick. It's been two years ago now and we started getting a bill from them for $29 for that visit. He paid by check before he left his appointment, when they added up the bill why didn't they give him the right amount then? And why would you come back two years later and bill somebody for $29?

I filled out a credit application a few days ago and didn't hear anything back... I checked my bank account today and there were 2 charges for $29.95 PLUS a $25.00 fee from my bank for being negative... I called and canceled whatever it was that I "Sunscibed" for...

What is with freaking corporate coming in and pantering people, when the associate were actually following CORPORATE'S RULES? Seriously...

"Some ware" else?
Where did YOU learn to spell?
Look, you chose a national optical so sit down & be quiet.
You & everyone else are overcharged $100s. Every time you see an ad, you helped pay for it.
PS: you DID spill something on our lenses, and you know you did.

Tawnya, you should not have accepted them and stood your ground hun. You would be surprised what you can get accomplished when you will not just go along with someone elses mistake. I would have never accepted them and would not have left until I had satisfaction. You should ask for the corporate office or even the CEOs number next time. Belive me, they do not want that much trouble and I guarantee you they would have done something. Don't let people run all over you, stand up for yourself!

Clean your nosepads with a Q-Tip & alcohol.
They WERE gross!
Everyone that saw you, saw those disgusting nose pads.
We should not have touched your glasses.
You may have given us hepatitus!
Walmart, too? You got exactly what you paid for.
National opticals?
Have you yet learned your expensive lessons?

I had something like that happen once, and I did need to go back to the optometrist who did the test and wrote the Rx for the glasses. I was retested by another optometrist, and the result was a different Rx! After that, Lenscrafters gave me at least one pair of new lenses at no additional charge. It's true that the people who provide the glasses, use the Rx they receive for each eye, fit the lenses into the frame, and can have nothing whatsoever to do with a customer's disatisfaction. Once, however, I ordered lenses and frames from the optical department of a major department store and couldn't see properly when I received them. I gave it a couple of days, and then went over to Lenscrafters with the glasses. They actually found the problem: The lenses were not positioned properly into the frame...something about the axis... I was so grateful to Lenscrafters, got a refund from the other company, and reordered the replacement glasses from Lenscrafters! I have been their customer ever since--about 21 yrs.

Somehow in your tirade, you forgot to explain why Lenscrafter was prejudice. Just because the ethnicity of the associate and that of the customer are different and they have a disagreement, doesn't make one of them prejudice.

If the associate was rude, I would suggest sending a formal complaint to LensCrafters corporation. They are very good when it comes to responding to customer complaints, and I can almost guarantee you that the associate's behavior would be discussed with a manager. As for your father's vision, try out the glasses for a few days; and, if the problems persist, either return the glasses or better yet, go get a follow up eye exam with your doctor. Optometrists do make mistakes, and sadly it is the opticians or the lab technicians who most often get to face the customers' scorn. Furthermore, LensCrafters does give you a 3-month prescription guarantee where we cover entirely for any prescription changes the customer might have. It is something we stress to customers at the Canadian location I personally work at, and you have every right to avail it.

I understand your frustrations, but there are means to get your problems solved. We are in the customer care business, and at our end, most of us try to do the best we can to make sure you go home happy, and come to us for life. At the end of the day, despite being a part of the same company, each store is different and offers a unique experience. And sadly, this particular GA location couldn't provide you with the ultimate customer experience we'd like you to be a partake in.

Lastly, I must add that I am not someone from HR, just an associate meandering through forums in boredom, stuck at the lower echelons of the salary scale.

SS

Purple fringe is more of a photo term- in the eyeglass field you would refer to it as chromatic aberration. As for your situation I would go to the LC website and contact customer service via email. Most stores, after going through that many remakes, would prefer to just give the money back than dealing with the issue again.

Nobody wants to hear the sob story about how you have to neglect sick patients to get your glasses problems solved. Two different frames and the same problems happen? Obviously it's your fault for the way you care for your frames. It's not their fault you manhandle your frames causing paint to chip off. You were aware of the warranty and how you have exactly a year, therefore you should've found a way in. Unless you work 9am-9pm seven days a week, there is no excuse.

Why be "pissed" at Lenscrafters?
It was YOU that chose an impersonal national chain. As a publically traded company, they MUST prioritize profits over your issues. You have NO idea the profit ALL national chains make from you & your family.
You gave your business to an international conglomerate & made the italian corporation more profitable.
Now, they want your complaints to go away.
Shop local & help your neighborhood.
It's the local company that pays for your schools & roads.
Lenscrafters money enriches billionaires in Italy.

So you're mad that Lenscrafters rejected lenses they received from their lab because they weren't to their specific quality standards? You're right, they should've given you those lenses since you're incapable of being patient. They also don't make up conversations they had with people, as they have no motive. I'm sure they wanted your glasses out of the store so they didn't have to hear any more whining out of you.

I work at the Lenscrafters in Joplin, Mo. We always gladly do free adjustments for our customers, including new nose pads and screws. It doesn't matter if the glasses came from us or not.

ManD81,
We have now changed our repair policy and all repairs and adjustments are free, no matter where you bought your glasses! We'd love to help you out with any repairs in the future. =) -Lenscrafters employeee

Yep, optidude is correct. Luxottica owns both, so go ahead and get your next pair of glasses at Pearl vision. I'm Luxottica would love your business! They have signs that say the price for an adjustment, screws, or nose pads. If the charge didn't seem right to you, you should've said something. The service to a pair of glasses purchased at Lenscrafters is free, but they probably assumed you didn't purchase them there. Them assuming is wrong, but you not complaining to the associate, but taking it to the internet is just as wrong.

pearl vision and lens crafters are the same copmany

You have NO idea what you are complaining about regarding our lab.
Come in & make the lenses yourself.

First of all, Oakley is different from the rest of the frames at Lenscrafters. Some can not be manufactured in store and have to be sent to the Oakley lab. Depending on your prescription, lens material, coatings, and ocular center, the frame may not be made with what you want. Most of the time the computer system identifies the prescription being out of range for the particular frame, but some slip through the crack and only the Oakley lab technician can determine if the glasses can be made. There isn't direct communication between the store and the Oakley lab until the lab determines they can not manufacture the product. That's the way Oakley is, and they play by their own rules.

The 30 day guarantee absolutely applies from the date you pick up the glasses, not the date you order them! I would call corporate or visit another location and explain your situation.

Why did you send them a check in advance?

They say "in most cases" glasses can be made in an hour. If you order something that the lab does not have the machinery or products to create the lenses, they have to be special ordered. They informed you of this. You didn't come back an hour later, and "Surprise! It'll be another 10 days!" Some stores accidentally place a polish on lenses because their machine has this set as a default. They have to change it to not polish a lens. A polish is an extra charge, so I hope you're not complaining about not receiving what you didn't pay for. Sometimes lenses received from the lab don't read correctly and have to be ordered. This is why they reordered it. Plastic lenses chip. If it was in a semi-rimless, it will definitely chip. Perhaps your transaction wasn't the most efficient, but they seem as if they are working to reorder the lenses as many times as it takes to get them correct. They would probably appreciate you taking their business elsewhere as you have complained on this website about them working to solve your situation.