LensCrafters review: I'm complaining about store service

Lenscrafters Montclair Mall # 0622. December I went to this location with prescription for glassed, the young lady that helped me was very nice and explained the blended and I said that I tried it before and had a hard time she explained the new blended and I said I would give it a try. I picked up my glasses in January, then went back due to glasses weren't correct and the same young lady helped me. I said that I wanted to get my eyes checked again and she said if the prescription was wrong that they would remake my lens at no charge. The prescription was off and a new order was sent in, I picked up my glasses again late January after 2 weeks went back due to the arms on the glasses were so tight I couldn't close them all the way and I was bending them.

A young lady that worked with adjusting the glasses loosened the arms so they would close easier but after a few times of working the arms closing/opening they had tighten back up again. The young lady then popped out the lens and put them in new frames (same brand). When she did this she tweaked frames and they would not set correctly on my nose, she did try to fix them then said to try them and if they didn't work I had 30 days to exchange the frames. I when back the Lenscrafters a week later (week of 2/12) and this time Annette assistant manager helped me, I explained the the frames were week and showed here that arm was already loose and ready to fall off. She said " you have already been in here 4 times that we cannot keep doing this". I said I was told my last visit that I had 30 days to exchange the frames if the didn't work out. She was a little upset and said okay pick out another pair. I went back to her with a different frame and she started to measure I asked her to make the blended part start a little lower from the measurement and the lady from when I first went in explained it to her but Annette was having a difficult time with it and kept saying it was wrong, I finally said fine I will go with what you think is best. I went today 2/23 to pick up the glasses and was looking through where the blend was starting, I explained to the young lady for adjustment that in order for me to see out of the glasses they would have to set half way down my nose, the young lady checked the line on the glasses and said it is where it should be. I said that I had asked to have it a little lower, she then went to get Annette. Annette said that the line was lower and nothing could be done. I told her it wasn't and I asked to speak with the manager, Annette said she was the manager I said no your badge shows assistant manger, Annette then said she would get the manager and went to the register and started speaking to another employee. I waited 5 minutes and neither of them came back to me. I started to leave the store then turned back to Annette and said I want a refund and my insurance credit back their money. Annette credited my money back and said the insurance would get theirs back.