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4.3 19 Reviews 1143 Complaints
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Letgo Complaints 1143

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N
11:40 pm EST

Letgo wrong picture with wrong title

The title said it was a phone the picture was of earrings. As I feel anybody would I messaged her and asked is this a phone or earrings. She responded very rudely and disrespectful. She asked me to get a job or hobby she doesn't know me she doesn't know what I do. Her name is Jocelyn Albi. Then she blocked me after she was very rude to me. This was just so disrespectful and rude.

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10:26 pm EST
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Letgo car seller

Started a chat with Tim Clark about a car. He asked for my number to send more pics. After giving him my number he blocked me. Now I'm wondering if it was some type of scam.
Date: 1/17/18
Here's part of his ad.

Nissan - Maxima - 2009

Save
$9, 850
Super nice Maxima, Financing available 500 credit score and proof of employment with 10 percent down call for cash price

5 days ago
Rock Spring, 30739

I don't mind if he no longer wants to sell. But I don't understand why you would block someone interested in your ad. You can see the chat stream below. I don't know what going on. But it is the first time I've tried to use "Let Go" and it's not starting out well.

Chats
110006285158187343180

ALL

SELLING

BUYING

BLOCKED
Nissan - Maxima - 2009
tim clark
nissan - maxima - 2009
You've been blocked by this user
T
Delete Chat
T
Tim Clark

Nissan - Maxima - 2009
$9, 850
Nissan - Maxima - 2009

You've been blocked by this user
Can you send it to [protected]@gmail.com? If not my number is [protected] hours ago
It's black on black if you give me a number I could send you photos2 hours ago
What color interior? I'm new to "let go" so I don't know how to return to this chat stream.2 hours ago
Has 115000 miles it's in great shape2 hours ago
What condition is it in? 2 hours ago
What's the mileage and what number to get a cash price? 2 hours ago
Yes, it's still for sale2 hours ago

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1:27 pm EST

Letgo billing on our t mobile for let go

from 12/07/2017 thru 12/15/2017 we were charged $1.99 a day for services we did not know we had, nor did we want. On phone number [protected] a let go app was used, but not to the knowledge of the phone owner was it considered a cost. The person thought they were using the free app and really did not sell anything with this app we were charged for. I need to have this charge of $79.00 removed from my T Mobil bill, what was being sold was not even worth this amount. The entire point of using the free app was to make some money not spend more money. No one was aware that the app had taken the let go to quick service, it was not asked for. This error was not our fault, and please contact me in regards to removing this cost. I will continue to contest this with the attorney general if necessary. This is how concern I am that we received this bill, it was not requested. Please respond, thank you for your time, Kindra L. Gillis.

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12:22 am EST
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Letgo user

There is a user contacting me. Won't let me block or report them. There account says it deleted. I beilve it is a hack because they keep messaging me. Sending me messages about my stuff that I am selling. They are harrrasing me and some how much you system. They don't have a name on their account. Messages just keep coming through to my account. Please help

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5:40 pm EST
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Letgo a purchase

Hi my name is Raphael and I purchased yesterday a IPhone 8 from Antonio Evans who posted on letgo for $450 we had a agreement that I could have for $400 on the site he posted that the IPhone was unlocked I purchased yesterday for $400 and when I went to 3 stores in Hyannis ma wasn't unlocked now I can't use the phone and he took my $400 dollars I would like what I should do to get my money back and return

the phone please let me know my email is [protected]@hotmail.com or I can receive a texted [protected] thank you

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8:10 pm EST

Letgo catfish

I saw a post from Ryan Conner for an iPhone 6 plus. He is catfishing, I don't know how many other people, but I'm afraid for them and myself. So I didn't go, he admit he is a catfish with fake profile picture. He kept saying I look like a crazy person. So you guys need to watch out for these people. He wasted my time and effort. And it is not acceptable.

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3:09 am EST

Letgo flea infested couch

A Caucasian guy named Larry falsely advertised a 3 seat couch claiming that it was leather, bug free and pet free. Not only did i pay him $160 for the couch but i also paid him $15 for the delivery fee. The next day i woke up itching and later discovered that in between the couch cushions there were obscene amounts of what looked liked cat fur and flea eggs caked in the seams of the couch. He did not give me his number and is not verified thru letgo.

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6:56 pm EST

Letgo another user

Hello,

I am selling bras and a male user asked if he may try one on in my home. I'm reportin due to harrassment. Please see photos for fuether description of this incident. I'm unable to find another way to report this, so I do hope I am contacting the correct entity. I would hate for this to happen to a vulnerable person and that person be in potenting danger. I've blocked the user as of now.

Thank you,

Valerie

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4:37 pm EST
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Letgo scammers

My husband and I have been scammed twice now, once successfully with an item worth $300. Luckily, I caught the other guy soon enough so that I wasn't out a laptop and $600 that I was selling it for. This is absolutely ridiculous. I will not be using your company anymore. If you guys can't figure out a way to verify your customers and keep people honest then your business will crash and burn very quickly. I'm so upset about all this and I will also be urging all my friends and family to stop using your app.

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9:55 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Letgo why were my listings discarded?

I just spent a lot of time and effort to post listings for 3 Skid Tanks that we own. These are simply empty fuel storage tanks that we own and want to sell.

I cannot determine why you flagged and discarded these 3 listings. I have reviewed all of the terms of service and restricted items lists and I do not see a single way in which I violated any rule. I would like to know what was wrong or incorrect so that I do not make such a mistake in the future.

Christine Goran
chris.[protected]@gmail.com

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5:07 pm EST

Letgo police burglary investigation

A stolen slot machine was reported by a victim of a burglary in Mesa, AZ. The victim stated they saw their slot machine on Letgo posted by a seller named "Kimberli Danielle". The listing was for a 1946 10 cent Golden Nugget slot machine.
I'm doing a subpoena for the information of the account of 'Kimberli Danielle', but need the information of where to send it.
Can you provide the address or email to send a subpoena ( court order) for this information?
Detective S. Van Coillie 17084
Mesa Police Department
[protected]
steven.van.[protected]@mesaaz.gov

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4:12 pm EST
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Letgo the letgo site and customer service

I get that you arent allowed to sell animals on the site. Yet i also didnt know photos of items for sale that may contain livestock and farm animals first gets you called "rascist", "cruel", and various threats of death and dismemberment. Then when these rude, ignorant, and downright hostile people complain...letgo lets-you-go. Am i a rascist because my pigs offended a muslim? A site or service that controls such a surprising chunck of our economy shouldnt be influenced or controlled by the political whims of any side. This is bad business.

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5:14 am EST
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Letgo customer service/user scam alert

I collect antique cars, so I am always browsing for ones to rebuild and/or parts! While browsing I came across a user (Lamont Carney) who I had dealings with before who is a fraud and scam artist.

He presents himself as a car dealer when really he just buys junk from the auction and then tries to sell to unsuspecting consumers. In fact, one of his listings actually belongs to another owner because I actually looked at this vehicle a few weeks prior after seeing it listed on another site. When this particular user lists items, I can assure you that it is never in the condition as listed. As I said, I have crossed paths with this user before.

And to add insult to injury, when you pass on this user's items, he is pushy, rude, and beligerent! I presented all of this to Letgo, and after several days they finally responded that the user and his items from the pictures listed appear to be legit and that he is following all of the community guidelines! You have got to be kidding me! How can you sell a car that is not yours, and the owner backed up my statement with proof that the car is not that of the user?

Letgo is just an enabler for scams and fraud.

I did my part, and I just hope that other consumers beware of the shenanigans of this horrible app! It is all one big scam and they administrators are not interested in protecting you!

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8:19 am EST

Letgo golf cart batteries sold by joe roberts

Joe Roberts of socastee SC is selling stolen golf cart batteries. He sold a set to me with all the labels removed and couldn't explain why. He offered a 30 day warranty in which he did not honor. Tried to return 2 of the batteries and he simply blocked me after numerous attempts of trying to contact him. I only want my $100 back and I'll be happy. Sellers like this bring down the letgo reputation. Been using letgo for a while now. This is my first issue.

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4:07 pm EST
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Letgo iphone

hi on 4th of October I on this site for iphone 7 with cracked screen I paid £140 to a rose McCann she said she sent phone but got lost with royal mail then said her 4 year daughter was ill then said her husband would deliver it then said her daughter had died still no phone I didn't keep on as she said her daughter died it was meant to be a Christmas present for my grandson this cannot be left

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9:46 pm EST
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Letgo joey m. - seller of firearms

i dont understand how you continue to allow persons such as joey m. to sell firearms when its against the rules.. he has sold several on letgo. others are selling firearms also but evidently you have no one watching these violations. I am a retired police officer. Its this kind of activity that allows peopke not qualified to own a weapon legally. Plus the idea of a terrorists beibg able to buy firearms at will ... this listing a weapon as an "airsoft" weapon is so obviously bogus its not funny. I will (once again) be boycotting letgo and not buy nor sell on it and will pass the word on to others until i see the likes of joey m. halted / banned from letgo and any others of the such. Come on letgo, , , keep our communities safer by keep guns out of the reach of criminals and those who intend harm possibly on you and your families and friends. How will it appeal to the public for a news report to show a death or multi injury event occurred because a weapon was sold to the perp on letgo. Surely letgo can police their business better .. IF YOU CARE TO ...

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allen morley
US
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Oct 12, 2018 2:04 pm EDT

I agree with Gavin

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Gavin Gauddard
US
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Jan 03, 2018 7:58 pm EST
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Who are you to judge who is qualified and who isnt? Your badge doesnt make you any better than anyone else, nor more worthy to judge. As a citizen, everyone has a right by the constitution to own a firearm...not for hunting, collecting, norhome defense, but for the very purpose of going against military and paramilitary such as yourself should the need to overthrow the government which rules us again. There are some who feel banning felons and such from owning guns is unconstitutional. That is their opinion, and just as valid as yours (if not more so with you being a member of said ruling class). I personally float in the middle...but its just another opinion. How does it feel to be the one going to an authority figure, and seeing nothing done?its folks like you that make the real issues with such sales platforms. The real complaint should be lodged against the whiny trolls such as yourself.

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9:45 am EST
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Letgo budweiser/nascar glass bank

I have posted a 15.5" tall glass Budwieser /Nascar commemorative bottle. It does not and never has had any type of liquid in it. It was purchased through a Nascar website ( they don't sell alcohol). It has a plastic lid on top that just pushes on. It in no way could be used to perserve any type of liquid. They are advertised as banks. It commemorates Dale Earnhardt JR's rookie year in Nascar. I searched your site just locally and there are all kinds of beer signs, mugs, bottles and kegs for sale. Example is a Budwieser / Cincinnatti Bengals beer bottle for sale. That had alcohol in it at one time as did numerous beer cans for sale. I am absolutely stunned that you keep rejecting my post. I am one to follow rules and guidelines. I have no problem with that. So, could you please clarify to me why my post isn't allowed but all these others are? Thank you very much.

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8:30 am EST
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Letgo swimsuit snails and medication sold with equipment

https://us.letgo.com/en/i/victoria-secret-push-up-swim-suit-34d-top-medium-bottom_bc8b3569-dfeb-4e0c-a114-4708ff60c412
This person has repeatedly violated terms and conditions policy as well as not honoring price or merchandise they have been calling my number back harassing me at least they should be banned

sale of medical devices and products using manufacturer photos

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8:33 am EST

Letgo 2000 dodge caravan

Hi im Ashley and I brought a 2000 dodge caravan off of a guy named Daniel lorea and his number is [protected]. He took my money and took the car back in the middle of the night. The law enforcement needs his information so he can be served. Can you please provide me with that. Please contact me at this email or by phone my number is [protected] thank you

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9:31 pm EST
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Letgo iphone 7 plus/ace lerau

I met the guy « ace lerau » in front of his « office ». He gave me his number ‭ [protected]‬. He sold me an iphone 7 plus. We checked together the serial number on line. I paid cash.
Once home I tried to put the sim card.. It gave me chinese.. Then I went on youtube and saw how to detect a fake one. I tried to contact him. I called and left messages. I also sent him on letgo. He read them but never answered back. Then he reviewed me with 1 star! Wth?
Not hoping for my money to be returned! I am sorry but letgo « let me go.. Down ». I don't want to deal with you and I will warn all my friends and family... Sooooo saaaad!

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About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
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  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
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  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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