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4.3 19 Reviews 1143 Complaints
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Letgo Complaints 1143

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J
9:13 pm EDT

Letgo scam... be very careful

I bought an iPod touch 7th gen from a Joseph M Allen. I met him and he showed me the start screen. First of all, the home button did not work. Second of all, it is a 5th generation iPod touch, not 7th. 3rd- it is a blue iPod touch, not white.

I feel completely scammed. I reached out to him on my phone and on Letgo. He now blocked me. I can send you screen shots of my texts if you like. He is located in Martinez, CA 94553

He has blocked me.

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A
8:55 pm EDT

Letgo not receiving my item

I purchased an iPhone 6plus from a John Bradley he had my pay through some PayPal site. I never received my item. I reached out to him several times to get a refund and he opened the message but never would reply. I would appreciate getting my money back since I spent quite a bit of money. This is ridiculous you guys just let people scam others this is why I have only used marketplace on FB for something like this but I wanted to try something different and in return it is a scam.

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J
7:40 pm EDT

Letgo I posted an authentic coach wristlet...

and it was discarded 3 minutes later. i want to know why. I get so damn sick of you guys discarding my things without an explanation. It is rude as hell. I can post anywhere else but on this piss poor site. i have a great job AND my own damn money and can buy nice things. why the hell are you discarding my items? know the facts before you go discarding without asking any questions. i totally hate this damn site for real. if you don't like what i have written you can delete my account too.

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B
6:15 pm EDT
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Letgo scam

on 4/14 "Sam Peter" from let go messaged me about two items that I had, he asked for my number and told me he would send me a check for the items. I was sent a check that had extra money which I was supposed to give to the shipper when he picked up the items. A week later sam peters asked me to send the money for the shipper on money gram, which would've costed me more money, I denied the request and I told him I would western union him back all of his money from the check that I no longer wanted to do business with him. He agreed. My bank called me today and told me I supplied them with a fraud check and I now owe them 889$ I called the number he gave me and received no answer I then texted him and told him I had gone to the cops and that I made a complaint with my bank as well. Someone needs to be held responsible for this. I am extremely annoyed and furious. Something needs to be done!

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Jennifer Willis
US
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Apr 26, 2017 7:48 pm EDT

This type of scam has been going around for years. It is unfortunate that you were not aware of it. Some advice that you should know: Never wire money to anyone that you don't know. Most always that is a scam alert right there. Also, you don't let people come to your house that you don't know to pick up anything. You need to try and meet in a public place. You also don't give out phone numbers and address. Good Luck!

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A
1:44 pm EDT
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Letgo cell phones

I sold an iphone and a galaxy s7 through you app using paypal. I received several emails from paypal instructing me on how I was supposed to complete the transaction in order to get my money for the cellphones. I sent the cellphones with priority mail express united states postal service tracking #: EL539890933US on 4/24/2017 at 10:19am. When I called paypal to ask for my money they informed that the emails don't exist, and that I was being victim of a scam. I filed a report with IC3.gov website. I will inform the news also about all the scams going on through your app.

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Update by Albelyz
Apr 26, 2017 1:50 pm EDT

Business or product name...

Letgo
Letgo Contacts & Information
Posted: Apr 26, 2017 by Albelyz
Cellphones
Complaint Rating: 0 % with 0 votes
Contact information:
Orlando, Florida
United States
I sold an iphone and a galaxy s7 through you app using paypal. I received several emails from paypal instructing me on how I was supposed to complete the transaction in order to get my money for the cellphones. I sent the cellphones with priority mail express united states postal service tracking #: EL539890933US on 4/24/2017 at 10:19am. When I called paypal to ask for my money they informed that the emails don't exist, and that I was being victim of a scam. I filed a report with IC3.gov website. I will inform the news also about all the scams going on through your app.

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A
1:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Letgo washing machine

I purchased a washing machine from Adrian Hernandez (sorry I cannot find his client id). The first time I used the washer, water and soap gushed everywhere. My brother, my boyfriend and I went onto youtube to try to figure out if it was an easy fix or not, but it wasn't their field of expertise. I had contacted Adrian immediately. I was so afraid he sold me a lemon. He was nice enough to come out and fix it. He said this kind of thing is what he goes to school for. He also said it was only 2 years old and this has never happened to him. So he did, which I found him to be a straight up guy by doing so, he came by and took a look at it and said it was the water pump. Now because he was nice by coming by and trying to make it right, I didn't even ask him to pay for the parts. I just did it. It cost me $70 for a new pump. I wasn't home when it came in but my mom let him in and he did install it for me. I was so happy to come home and do laundry. Now this is after 4 full washing machines of water and soap have gushed out onto my floors. Thank God its a patio laundry room. I had the dryer up on 4 gallons of paint cans to keep the water from getting the dryer wet and breaking too. But the washing machine wasn't fine. It gushed water everywhere again. Adrian once again came over to take a look to see what was the problem. He fixed it once again and what I thought was the last time. All seemed to be working well. I washed blankets just to do wash to make sure it didn't leak anymore. I am a flight attendant. I am gone for weeks at a time. I do not use this washing machine everyday. But 3 nights ago I saw water gushing out from under the washing machine once again. I spend $360 on the both, the washer and dryer. And an additional $70 on a part for a bum machine. Ive contacted him for the last 3 days and nights and he hasn't replied to me at all. I honestly thought he was a nice person. Unfortunately I deleted the texts between him and I about the machine. I had videos and pix and our text thread that was for quite some time as our schedules seemed to collide. I am going to go on youtube to see how to get those old texts back. I do have texts and a video that I sent him these last 3 days. He hasn't gotten back to me at all. I really didn't think he would do something like this. I told him I wish I just returned both items and gotten my money back the first time this machine gushed soapy water everywhere. I haven't heard back so Im reaching out to you. I want my money back. He can have his washer/dryer back. Its been nothing but problem after problem. Its not fair to me at all. It has been nothing but a headache and more stress that I do not need in my life.

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G
10:05 am EDT

Letgo purchased misrepresented product on letgo

Purchased a broken washing machine from Christopher S. Had to spend another $50 (on top of $275) to get it working. He sold it as "Washer is in great condition. Only selling because we found a front load washer and have always wanted one". I couldn't use it from the start. He also showed up 2+ hours late to our meeting for the purchase. Contacted him to get a refund for the $50 in repairs but he told me he would not refund me the money even though I offered to send him an invoice and them he promptly blocked me. I reported him to LetGo but have yet to hear anything back so now I'm writing on here and anywhere else I can to let others know and hopefully get a response.

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11:11 pm EDT
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Letgo iphone 5

On 4/25/2017 I bought an iPhone 5 from seller Anthony Colon out of Deland, FL. When we met up the phone worked and it checked out. I questioned him about the phone and he assured me that the phone was clean. One I got home and powered the phone it would not keep charge. He has since blocked me from contacting him on the app. I would like a refund, repair or to be reimburse and some manner.

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C
7:17 pm EDT

Letgo bad review

I talked to a user about a possible purchase. I never agreed to buy it's I told them I would let them know in the am. I got busy at work and when I finally got back to them and told them I didn't have the money for it they gave me a terrible review. I want it taken down as I didn't even buy anything from them. If not I want the option to write a review about them. C David Danny is my name on there. Thank you.

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J
1:44 pm EDT

Letgo account suspension

I was logged in as my Facebook account and my email address. I was suspended within only a couple days of use. I have not violated any regulations or policies I was just suspended for no inappropriate behavior once so ever. This is insane and wrongful for I have followed every rule and I still get in trouble for something i didn't do. I surely will file a bad review if this situation is not fixed by the company.

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Priscilla DelPalacio
US
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Oct 08, 2017 2:06 pm EDT

My account was flagged after just about 2 days of having it. I double and triple checked the terms and I have violated absolutely none whatsoever. I emailed customer service and still got no answer, all they did was refer me back to the terms and privacy and told me that my account was suspended as ifI hadn't noticed already. I posted a few items to sell and was in the middle of 2 transactions when my account was flagged causing me to lose $25 worth of sales. I have not used inappropriate language and ALL of the products I am attempting to sell are my own. I signed up with my gmail account because I do not have social media. I could understand if I were inappropriate or violated any rules but I didn't. This doesn't make any sense at all, I at the very least deserve to know exactly why my account was suspended.

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A
12:51 pm EDT

Letgo yellow motor scooter cote saint luc

I sold this guy the scooter with a discarded (scrap) scooter Québec registration. Its is a Yellow Yamaha YW50 bws with just under 6500 kms on it. He relisted it for sale on the let go app. He claim there are no problems with it and you can drive it on the road. If you actually run the Vin number you will see it is scraped. I think he is trying to get an unknowing teenager to buy it and not give them the proper paperwork. By law it can never be put in road use again. He listed under a false name. He calls himself "Marco" but his real name is Meyer Peretz. He uses the same Facebook picture. He also has a false phone number.

I hope he does not sell it on to some kid.

Please keep me anonymous because he knows where I live.

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M
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo horrible customers

"Brandon Medina" on letgo has repeatedly insulted me, threatened to rob me, beat me, and has called me a "dumb### hoe, " "dumb b###, " "c###" all for not replying within a minute of his offer. I, at first, just didn't care but now he continues to message me and will not stop. Extremely annoying and clearly has nothing better to do than insult people on a selling app.

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L
7:28 am EDT
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Letgo billy breeden

I'm Levi Dixon and I had a run in with a guy (Billy breeden) on my page that was a total ### and then he left a bad review on my page and then blocked me! He also lied on the review he left and I believe it will mess with me selling my products! I do not believe I should have to deal with that because a guy wanted to be a ###! If you could please help me and get that bad review of my page

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J
7:18 am EDT
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Letgo watch buyer

As soon as I posted a wrist watch that I want to sell, someone contacted immediately interested in the product. He'd say to give him my address so he could send a check with the amount of the item price.

The name of the person that contacted me is Gerald Walton, and it says his account is pending moderation.

If someone could please give me a call at [protected]

Thank you so much,
Jonathan LAndman

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G
11:00 pm EDT

Letgo fraudulent sale of refrigerator

This is my third and last attempt to register a complaint.

When in houston during easter saw an offer to sell a refrigerator by marvin watkins, probably a false name. Made an inquiry. No response until, just before returning home at 305 lakeview drive hideaway texas [protected]. Agreed to buy the item. Desired to know convenient date to pick it up in houston. Seller stated he had a delivery company which would bring it to our house. Delivery was to be today 22 april 2017. Just before scheduled arrival time received notice of arrival in less than an hour. They never arrived. Text to watkins got phone number of moving entity.ac [protected]. All calls got a recording and garbled name of company. No one called back. When delivery time was passed asked watkins to have them call me. He agreed bur thereafter no responses from anyone.

While no money changed hands id theft may be at stake. Refrigerator ad was changed to sold. My name address and other particulars might be used for fraud. If so this may be wire fraud under title 18 of us code.

Gary d. Jackson, jackson law offices pc. Po box 1210, lindale tx [protected].ac [protected] and cell ac [protected]. Hope this goes this time.

Letter to letgo usa b.V. Ny, ny 10014 will go when back in office.

Please provide all data on hand dealing with these parties.

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Update by Gary Jackson is me
Apr 22, 2017 11:07 pm EDT

If names and locations of wrongdoer(s) can be determined, referral to USDepartment of Justice seems warranted. Also, civil suit is appropriate, too.

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T
10:18 pm EDT

Letgo customer service

I got a message from the Letgo board and it said that I have won a free gift card, but for some odd reason it is not working. It says click the button below to redeem my reward except threes no button. This has deeply offended me and I would just really appreciate it if u help me out. I have been with Letgo for a while and this is the only problem I have ever had. Please respond ASAP.

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D
10:04 am EDT

Letgo letgo website

I have been contacted by a couple of people about items I am selling but when I send them my number it doesn't seem to work. how do I send someone my contact information? I have sent this information through chat board and am wondering if it gets through to them or what is happening to this information.why is there not some better way to contact letgo to resolve issues like this?

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pierce417
US
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Jun 24, 2018 7:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Using a laptop to login type letgo.com then when try to login with my email and password says login error try again even changed my password 3 times same thing. this is creating stress I don't need. Even sent messages to them still no help would think people could call them but can't do that either.

G
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globaltrax
US
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Jun 20, 2018 7:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Matthew Radnor was the seller.

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G
globaltrax
US
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Jun 20, 2018 7:33 pm EDT
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I responded to a enclosed trailer for sale which the seller stated he put everything through e-Bay and was scammed out of $1500.00. The original contact was made on Let-Go. I'll never buy or make a contact on Let-Go or E-Bay again.

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allllaaaan
US
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May 16, 2018 6:52 pm EDT

I can't respond to a buyer for an idem I have listed .. never had this problem before today, , keeps pop up error .. really pissing me off if I loss this sale
Alan

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Deborah Plumer
US
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Apr 29, 2018 7:11 pm EDT

I am just starting to use Letgo and looking at the complaints. My complaint is on Ebay. I put things on Ebay and put a buy now price and see that people are looking. I try to price about the same as the other prices and not sure how to do the auctions so use buy now. This happened twice I put up books for sale and just minutes after the sale closed someone paid into paypal half or less than what was the asking price. I have an option of make offer but no one des. Rather than say no just sold them the items. Now I close the item a day or so before and then relist. If I want to come down on the price then I come down in increments. I also make sure the funds are in paypal before I send out items and then send them the tracking number just after shipping.

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dltengr
US
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Apr 18, 2018 5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How do I respond to an OFFER? I tried hitting REPLY but nothing happens. Also, I did not receive the OFFER on my APP but on my computer.

David

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Turk182
US
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Feb 28, 2018 7:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Can't login

A
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Anna Strickland
US
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Nov 21, 2017 3:51 pm EST

A very nice gentleman named Brantley sold me an Apple watch through Letgo. I'm unable to set it up because he'd forgotten to erase the iCloud. It would be a simple matter to settle if I could reach Brantley, but Letgo tells me that, due to privacy laws, they cannot give out any contact information; and that I need to go file a police report in order to to get that contact information. So I've been working with a very nice policeman who did as they asked and contacted twice via email on lawenforcement@letgo.com. Then, today a third representative from Letgo sent me a message stating that they do not work with the police, that I'd need to contact Apple to resolve the issue. Apple is who I contacted in the first place and they told me to go to Letgo!.

BEWARE OF LETGO!

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C
7:12 am EDT

Letgo entire site.

You cannot be an honest person on this site and have a good reputation. There needs to be a better way to hold buyers accountable and prevent them from giving retaliatory feedback. My name has been destroyed on this site when all I tried to do is be honest. I need to speak to someone about this as soon as possible. There are several things going on here that could warrant the actions of an attorney. I'm hoping let go will resolve these with me before I have to pursue legal action against some of these Crooks. As of now let go has done nothing about the retaliatory feedback request I have made. Please contact me within 14 days at [protected]

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E
11:16 am EDT

Letgo laptop

i posted a laptop then i get over 7 messages from different people all wanting my number to message me so i used a fake number and thye all have the same story and different numbers and deleted the accounts right after! i need help i didnt realize it till i gave them my paypal info. All saying the want to send it to there son who lives out of the county.

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T
10:52 am EDT

Letgo apple watch series 2 48mm

I have posted an Apple Watch series to 48 mm on this website and had received an email about a buyer wanting to purchase the item. I had sent it through US Postal Service after I had received an email confirmation from PayPal. The package was delivered already and I had to put over the four days ago because I had thought that the email was official however it was a fake email from this website so I would like to get more information on the fake fire that I had sent the package to .

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About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
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  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
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  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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