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4.3 19 Reviews 1143 Complaints
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Letgo Complaints 1143

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C
1:49 pm EDT

Letgo Washer and dryer

I was trying to purchase a washer from Josh Dean. I put a 50$ deposit to his cash app when he said he was on the way. He never showed and some how he took more money from my cash app without my approval! And of course he will not answer or respond to text. His cash app is Paul Brayer. I have contacted my bank and Letgo. I think he needs to be removed so he can not continue to scam others.

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L
10:18 am EDT
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Letgo Recumbent bicycle

Felicia Sawyer sold me a defective item. We did not know until at home recharging the batteries (both are defective), the bike was sold to us for $2500, my husband did not was unable to get on the bike (had been hospitalized recently)our Son In law ride tested. It worked, but remember that was only for a couple of minutes. I called her and told her that we wanted the $back that We understood that it was our responsibility once we took home but now it was all ethical on her part this was just a few hours once we got home and realized how bad the item really was. I suggested she kept a few hundred because we understood she held the item she claims she had higher offers? I begged and pleaded with her that my husband had just been discharged from the hospital and that we wanted to give him this bike for Father's day. That he could not use because he is too big for the bike.I asked her to think about it . She never responded. She did not answered my call the next day and when I messaged her on let go app, she sounded all full of excuses. The $ money won't last, what she did to us more likely will. She should be blocked from selling to anyone else. She should not be allowed. If an item is found to be defective after purchase there should be a policy in place to protect the buyer even in apps like Let Go; for the Most people are good I must say, $2500 is a lot of $ the item I realize is not worth that much new. I was Naive. She got me l she really did.

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Update by Lurylitlle
Jun 23, 2020 10:20 am EDT

There should be a Policy in place to protect buyers after taking home a defective item.

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L
2:54 pm EDT

Letgo Your stance

All lives matter. You have lost me and all my contacts forever!

Check twitter, your company will pay a huge price for folding under the pressure of a few thousand [censored]s. Good luck in the near future!

Remember this country was founded on freedom for all.
Asian lives matter, latino lives matter, american indian lives matter,
Anglo american lives matter. The protectors of freedom, truth justice & the american way, lives matter. "you cowards".
If black lives really mattered, why is your company not protesting black on black killings in 4 of our largestest cities. (ie) chicago!

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Katpenso
US
Jun 17, 2020 6:08 am EDT

You're obviously racist or black lives matter wouldn't bother you, furthermore blm is about them mattering as much as other lives, to say that racism isn't alive and well is a lie and to say it isn't just prices that black lives don't matter as much as white lives. This isn't about black on black crime, this is about the police continuing to wrongfully profile colored citizens. Stop trying to make this about you white people being left out, white people have always had it better in America. My family is half black so I know both sides, my mom isn't afraid to get pulled over, but my dad is, and my mom has to worry about my dad being shot or wrongfully arrested bc of the color of his skin. You don't know what that is like, ahs as a child having to witness the way a cop treats your father bc he's black makes me cry. We even were refused service at a restaurant in a small town in Illinois, while travelling to Florida, bc my dad is black and his kids(me and my sisters) were obviously mixed...you don't know what that's like, this happened in 2010, so don't tell me that black people are treated equally, bc they are not! Shame and on you...God doesn't like racism, and this country needs real good Christians to stand up against racism. ...sincerely a girl with a black father who hopes his father will be treated equally..

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Criticatlarge
US
Oct 27, 2020 4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Katpenso

Amen. If you ain't been there, you just don't get it.

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A
9:19 pm EDT

Letgo Iphone 7 Plus

Jackie Delgadillo was selling an Iphone 7 Plus. Met up on April 25th, 2020; checked the phone as best we could, paid for the device and went our separate ways. The phone worked fine for a day or two then it started powering on and off automatically. The phone looks great on the outside.

She had great reviews so I thought she was trustworthy but boy was I disappointed. I paid her $230.

I had hoped to at least get some of my money back if not all or expected her to have the device repaired. I am angry and upset!

Sellers phone number is [protected]. She lives in Cooper City area.

Patrice

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8:20 pm EDT
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Letgo I cannot reply to any seller via messages

I was in the middle of buying a product (which I sent a "deposit/shipping money" and inquiring about another product when now my messages wont work. When I type and sent the message, it pops up and shows one red arrow. But then when I come back to my messages, it shows I haven't sent anything to them. I also sent out messages concerning other products and nothing is showing up in my messages. I am extremely upset about this as this is my first experience with this app/site. This issue is occurring with both the app as well as the desktop site. I have logged out and back in with no luck. I have uninstalled and reinstalled the app as well with no luck. This needs to be fixed because this is not okay.

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C
9:55 am EDT

Letgo Chat function failed in middle of conversation; charged premium fee without giving an option to confirm fee or select more valuable options

Unable to send chat messages. Lost sale. I paid $4.99 for 24 hours of premium listing and cant respond to inquiries.
Additionally, the company does not have a customer service number and the help section of the website always comes back with an unable to contact error. I would like a refund of the fee I paid for the increased visibility. Lastly, I was immediately charged the $4.99 fee for a 24 hour "increased visibility" listing when I could have paid $3.99 for 72 hours or $5.99 for 7 days to highlight my item as a premium listing. I will dispute the charge with my credit card company since I am unable to reach Letgo to resolve.

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10:25 am EDT
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Letgo 4 Tobias Chairs to purchase from Steph B in Brooklyn

Sunday, March 15th 2020, I had made a deal with Steph B on both Letgo and Offerip5 to purchase 4 Ikea Tobias Chairs from him for $125.00. He agreed on the deal and said that's fine. He asked when can I can come pick them up. I told him since th weather was bad during the week in New York & New Jersey, can we make it for Thursday. He agreed with that as well. We exchanged phone numbers and all. Starting Monday March 17th, He started ignoring all my messages on the phone and on Letgo and offer up and ignored all my calls. This is poor business and I want to be given access to leave a review about him and calls I want to be given access to write a review about him on his page. This was wrong. He could've had the decent to tell me. I just saw he marked it sold on Letgo and offer up.

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11:57 pm EDT

Letgo letgo team

I was in the middle of a negotiation with a prospective buyer when his account went suddenly under review by the "letgo team". Why has my correspondence with this individual been terminated, and why in the middle of a deal? OK, you want three hundred and fifty characters minimum, you shall indeed get three hundred and fifty characters. How's that?

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C
6:08 pm EDT

Letgo Fake 1921 Peace dollar

I have collected coins for 50 years and know my stuff. There is a 1921 Peace Dollar for sale by Katie. Asking $40. Already that is too low but I was able to get it down to $30 but had to drive 1hr and 30 min away to get and they would not provide a phone number to just verify they are real.
I already know the coin is fake as there are 2 distinct areas that jump right out in the picture alone.
1. On the back (called the reverse) there are two sun rays that show just over the top left shoulder of the eagle. They are suppose to be very short rays compared to the other.
2. At the bottom of the eagle near the letters ONE the 3rd ray from the bottom is suppose to go completely through the N of the one and slightly peak out just above the N.
$1, 000, 000 it is fake as if real worth an easy $150. why ask only $40 and be willing to take $30
respectfully, Neil
Retired US Marines

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9:47 am EDT

Letgo Rifle scope

I am trying to sell a rifle scope. Not a firearm. Not ammunition. I can see plenty of other listings for rifle scopes on LetGo but mine continues to get "discarded" minutes after posting with the message "Guns and related items are not allowed on letgo." Then why are there hundreds of listings for scopes present? Why are people selling Air Soft Rifles? Why are gun cases allowed? These are ALL "Guns and related items" if you want to be real about it. There is nothing illegal about a rifle scope. In fact it is a very common piece of hardware for a rifle.

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5:42 am EST
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Letgo Echo Show

Javien Suarez sold me an Echo Show for $30 but did not take his Amazon password off it--it cannot be used until I get this piece of information.
I tried to get it through his brother William R., but this seems to not be working either.
I just want to be able to use what I bought...
The only thing I can think of is going back to his house (his brother's house) to go get the information that I should EASILY be able to get over the phone in 5 minutes. I've given my phone numbers at least twice--and a business card to Javien. Someone should get in touch with me...

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J
10:04 am EST

Letgo letgo

Im not sure what information you need from me. Ill start with this. I have a scammer on letgo trying to get me to send him items that i have for sale and he wants to pay me through PayPal. He sent me the PayPal and i crossed referenced the transaction ID number and it came back as a scammer. Someone had already been scammed with the same PayPal transaction in 2018 on letgo almost word for word. So i thought I'd report him before he gets to someone else who isn't as wise as i am. If you need more info message me back. Thanks and have a blessed day. The picture of the man is what i came up with from the name he provided me with on his return address

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9:06 am EST
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Letgo post malone tickets

Jason on letgo is taking peoples money for the tickets on vemo and then blocking them this is [censored] I only paid 75 out of the 150 but that is my hard earned money and then I cant figure out how to report him on letgo so he is still selling also a few of my friends messaged him and he blocked them to I have all the messages and the text and the email from him to prove it all im just going to have to call the police I guess this is why people cant trust anyone what a piece of [censored]

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B
2:53 pm EST

Letgo harley davidson to be given free

Saw ad for Harley that was placed by Alan Brown on on the 8th of Feb. I gave him my information and he requested I donate to a charity of his choice. Which I did. He stated after he received the receipt from the donation he would contact his realtor and make arrangements for me to pick up his bike. Then he tells me the bike got sold, then he tells me he got it back but had to pay 1,600.00 shipping cost. Lastly he asked for 600.00 of the 1,600.00 and he would guarantee my the bike. It's all fraud and he's under investigation. Please look into this and if I can be of further service please contact me. Don't like scammers. Love your site and have a good day. David

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B
11:33 am EST

Letgo your fraud sellers expanding

Exactly why I don't use offer up too many scammers including offer up - at least with e bay with their
Astronomical fees at least you can return
Let go has beginning to be like offer up
Too many scammers - no recourse
Third time i've been screwed
Won't happen again
Fake coins, fake heaters, broken electric razors
Fed up - with this crap
You need to give the buyers some recourse

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12:36 pm EST

Letgo purchased iphone xr from jojo for $300

I went picked up phone in the closed Big Lots in Sarasota fl met Jojo looked at phone he told it was ready to be set up with Verizon. I took it home held on to it called verizon they check ID # on phone said I could not use cause owner has the phone Locked and I have to contact the owner of phone he told it was his sister phone. I Talked to Jojo on the Phone # [protected] he no longer has that phone # so I have no way to contact him hope you can help me with this problem. I am going to the mantee county's Sheriff office to turn in a complaint also. They told me to contact you also. Hope you can help with this problem. I have bought many things on your site Help please

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L
11:27 pm EST

Letgo I put add on let go

So I have add on letgo i'm a cleaning lady. I've gotten so many raunchy hits! Such as do I do themed cleaning, topless or nude! I find it demeaning as a woman! I've searched adds on letgo for cleaning services. I now no why i'm getting the reply's i've been getting! I
Posted a picture of my face because I want whom ever to know who will be coming to there home. But after searching other adds for cleaning there are females posting pictures of there entire bodies with there behinds sticking out there cleavage showing so heads up whom ever created this site I didn't know prostutes or prostitution was legal? And it makes it bad to all the other woman out there that have legit cleaning services available! I'm going back to craigslist and i'll pay for my add because they no longer allow this to happen on there site! I'm very disappointed i've payed over 100 dollars to your site to be moved to the top only to be demeaned as a woman my pigs and perverts! Thank you and have a blessed day 🙏

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J
9:22 pm EST

Letgo can’t reply to any of my messages?

I can't receive any of my messages? Please tell me what going on? Please tell me something? Kinda lost? I can't message anyone, nor can they get in touch with me? Just need this matter resolved, and why there's no live operators to connect with or talk to about this stressful matter?

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12:47 pm EST
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Letgo tina garrity

I want to lodge a complaint against Tina garrity a customer
This woman I bent over backwards for, I gave her our phone number and address. And we scheduled a pick up for 10-1030 Sunday ja.12. the idea we worked on last night and the agreement was is anything came up please call. We both agreed to that. I held off on a appointment I had to be here, I rejected three other buyers because we her and I made a deal... this is outrageous, I demand her membership in letgo be terminated. Not because she didn't buy the item but because of my appointment I postponed and the rejections of the three other letgo buyers. I myessaged her and asked are you still coming she blocked me. Not a answer at all, this is a terrible way to do business..
Please use her as a example of what not to do and the ramifications if you do what she did what will happen.
This is a legal complaint, a honest complaint hopefully you will get back to me in regards to the steps that will be taken..
Thank you and looking forward to a responce from a administrator.
Jerry Conlee.. long time member

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2:12 pm EST

Letgo washer and dryer

Told me washer and dryer worked perfectly and paid him 275.00, had to rent truck to take home and next day started using it washer leaked and washer drum was banging, called and he said that I must have did when moving it. he is such a liar and scam. I had some one come in to see if it could be fixed without spending more money and they said that all springs are no good and it is hard to get parts for this model plus hose needed to replace and it would cost over 300.00 to probably fix. that cost me another $60. again I called Bob's second hand merchandise and he told me There was nothing wrong with it. I'll never go to that place and hope people see this and do the same.

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About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
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  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
    Click up if you have successfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have successfully reached Letgo by calling +1 (347) 433-8912 phone number Click down if you have unsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number
  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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Letgo Category
Letgo is ranked 138 among 1606 companies in the Online Shopping category

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