Lexmark International
Reviews and Complaints

My law firm bought a Lexmark printer off Amazon on 10/20/2021. The printer had major printing issues and I looked up the warranty information online at the Lexmark site in May 2022 and saw that the warranty expired on 6/19/2022. On 6/12/2022, I finally got around to calling Lexmark and put in a claim over the phone for the warranty and sent him copies of the awful printing from the printer. Before doing so I looked up the warranty expiration date online again at Lexmark and saved it as a pdf which shows a warranty expiration date of 6/19/2022. Over the phone the Lexmark representative told me I was in the warranty period and he would give me a call back after resolving. He then called me back on 6/13/2022 and suddenly said that my warranty expired on 5/20/2022 and I was out of luck. I then checked the Lexmark site again online and Lexmark had gone in and changed the date of my warranty from 6/19/2022 to 5/20/2022 after I called putting in a warranty claim. I saved this change in the warranty as a pdf. I am furious as this seems to me like outright fraud. If Lexmark did this to me, I suspect it may be systemic as I can’t imagine an employee doing this without orders to do so from the top. I am considering filing suit as this is not right and am thinking that I may have a class action.

This has been a complete nightmare with dealing with Lexmark regarding our MC2325 printer/scanner/copier. we have been dealing with them for 5 months are still stuck with a machine that does not work. 5 months ago reported the problem that black toner had emptied into the paper tray, called lexmark their response was clean out the tray, buy a new toner and try again; i asked them to send a tech with toner to do this which they agreed, tech was sent without toner and he did clean tray, toner was ordered, we installed and then the machine was telling us it was the imaging kit, lexmark sent an imaging kit, still machine didn't work, they sent the tech again to tell us the toner is empty and we will need to order another toner from Staples and to try again, Staples does not sell lexmark toners. i don't have the time or resources that have been spent dealing with this problem and still no results. i originally asked for a replacement and they refused to do that, so we have been without this printer for 5 months and still not sure where everything stands.

I purchased a new Lexmark office printer C792DE on 26 March 2018. The vendor "Bahrain Office Supplies and Services", located in Manama, Bahrain, installed the printer on 27th March 2018, but the technician informed us that the three color toners are faulty and need to be replaced, and promised to do so once he goes to his office and inform his manager.
Two days later, nothing happened, and I called the vendor and was informed they are waiting for response from the regional office in Dubai. Another two days later, nothing happened and was informed that it will take "MORE THAN TWO WEEKS " to replace the color toners, and was offered a cheaper printer instead with very low productivity and speed compared to the Lexmark C792. I totally rejected the offer as we are a busy company that depends on fast printers. Tried to call the regional office in Dubai, and it was an answering machine. I left a message on 1st of April at 9:30 AM local time, and no response from them till now.
In this competitive environment, we need fast decisions - but I am sorry it seems the company has no respect to its customers. I will have to go back to HP, where we never had a problem with their products.
Hope to hear from you.

I tried ordering ink on 2 days online, finally I called and ended up with the rudest "service" ever - do they not understand we pay their wages. After she yelled at me, put me on hold for 6 minutes I hung up and ordered my HP ink, my all in 1 Lexmark is going to the curb for garbage pickup. NEVER BUY A LEXMARK - it appears they are too big for their britches.

I am a small business owner and I missed a call today from an unknown phone number. When I called the number back I received a Lexmark menu recording. Then this apparent nutjob Alan Kieler immediately called me back from a different phone number. He reached out to me and was soliciting me to do business with him during his regular working hours at Lexmark.

We immediately got off to a bad start because Alan Kieler has a very arrogant and rude personality and is very pushy and demanding. I don't like guys like him. I told him that our conversation was overwith and hung up on him. He proceeded to harrass me by writing slanderous comments about me online and I reported him to Lexmark for his unprofessional abusive behavior while on the clock in their employ. They assured me that they would deal with him. Shortly afterwards, he posted another online comment.

In my opinion, Alan Kieler whose Linkedin profile states that he is a "Componenet Engineer" at Lexmark International, Inc. is mentally unstable and the company that he works for, Lexmark, should take the appropriate disciplinary measures concerning his harrassment of others during his working hours there.

I would reccomend that anyone avoid doing business with Alan Kieler of Lexmark in Lexington, KY.

Honestly, the company has been fairly good about responding to problems and helping me out. The problem is that since I first bought the Lexmark Pro905 for its reasonably priced black ink cartridges in 2010, it had problems every 3-6 months that required them to send me new parts or a new printer. Last year, they had to send me a Pro915 since they discontinued the 905, so my cartridge price went up by $10/cartridge for the black. Ugh! A year later, the Pro915 is giving me grief and won't stay powered on for more than 90 seconds before shutting itself off and rebooting. I can't get anything done with it. I have pulled the power box from it and let it discharge for an hour then reinstalled. I have disconnected the printer completely from power for an hour and re-plugged it in, no go. Same issues. Nothing I do works. Love the customer help, hate the product. Wasn't really thrilled with the Epsons or Canons that I owned in the past either though and hate the cartridge prices. Going a bit nuts here. Really want affordable (not $15 +/cartridge) ink and a reliable printer.

The worst printer I have ever purchased!
what a waste of my money. Everyday a different problem.
This printer was once replaced under warranty, but still no good to my kids and I.
This printer refuses to print in black even if I have a full black cartridge. why? I have to have the color cartridges all full in order to print black. Wow!
Very smart Lexmark. What a great way to have consumers spend more money in buying inks.
I will go back to HP or other brands.

Thanks,

Purchased the Lexmark Pro205 for it's wireless capability however, every time I try to print I get the same error message, "printer cannot communicate with the computer" I have upgraded firmware, uninstalled and reinstalled printer software and driver to no avail. Support tells me to do the same thing every time and nothing works. As a last resort, I reinstalled printer as a direct connect to my computer with USB and still same issue! Lexmark emailed me a support survey late last night and this morning when I clicked the link it went to "This survey is closed. Thank you for your interest." Big Joke! This is very frustrating and I should be refunded my purchase price of the printer because it does not perform as promised and expected.

Beware of Lexmark. They said it would be shipped to me & I should have it in 3 days. Needless to say, that was 9 days ago.

I was on the phone all morning and they said they shipped another one and I should receive it the next day.

When I asked how it was shipped they told me UPS. I asked for the tracking number and they were hesitant to give it to me. Finally they did.

So I went online and there was no such number. I called back and they told me the shipper was DHL and gave me the number.

Still no tracking number on DHL.

So beware of buying Lexmark. It is my last time.

I upgraded to the x8350 all in one printer. The previous cheaper model permitted one to refill their cartridges and reset the levels accordingly. With this version, that is not possible. You still can fill your own but cannot reset the level indicator. Once you have refilled them a few times, the printer (must have communication with Lexmark's mainframe) will then indicate that your cartridge is not recognized by the printer and please install a new one. I am sorry I upgraded with Lexmark and it is a total shame. The machine itself works very well except for the ink problem. Seems this company wants to soak us dry as the ink sales must be the most profitable in their business model. If you have not a problem with buying expensive ink, then this printer is for you. If you like keeping your money in your pocket, stay clear of Lexmark. They produce great machines but you pay for it with the high cost of ink.

I bought a Lexmark printer and it was missing a blank ink cartridge. Instead of making the 96-mile round trip to get it, I called Lexmark.

Beware of Lexmark. They said it would be shipped to me & I should have it in 3 days. Needless to say, that was 9 days ago.

I was on the phone all morning and they said they shipped another one and I should receive it the next day. When I asked how it was shipped they told me UPS. I asked for the tracking number and they were hesitant to give it to me. Finally they did.

So I went online and there was no such number. I called back and they told me the shipper was DHL and gave me the number.

Still no tracking number on DHL.

So beware of buying Lexmark. It is my last time.

I BOUGHT A LEXMARK X 5630 PRINTER FROM GAME.
IT IS NOT WORKING FROM THE DAY I BOUGHT IT.
I HAVE SPENT A LOT OFF MONEY PHONING LEXMARK ANG GAME.
I HAVE ALSO TRAVELED A LOT UP AND DOWN.
NOW I GIVE UP AND I THINK LEXMARK PRODUCTS ARE NOT UP TO STANDARD AND WILL NEVER LOOK AT IT AGAIN.
I AM ALSO PUTTING IN A REPORT TO THE PAPERS TO WARN PEOPLE ABOUT THIS BAD PRODUCT AND SDERVICE.

I purchased a Lexmark X6575 and when I ran out of ink purchased a remanufactured ink cartridge from a company I have trusted for years. There is nothing wrong with the reman cartridge, but the printer will not show me what my ink levels are. When I contacted customer service at Lexmark I was told that the only way I can have total functionality of my printer is to purchase their new ink cartridges from them, if not I will continually get a message on my computer that I am not using a genuine Lexmark ink cartridge. They are in essence holding my printer hostage and not allowing me to have complete use of my printer unless I comply with their demands and spend 3 times more on ink than necessary. And then to make matters worse I actually recommended to a friend to get one of these printers and now they have the same problem and are unhappy.

I have owned a Lexmark 2600 printer for about a year. At the time I purchased it, I thought it was a good thing to get something that was affordable and didn't use a ton of ink because I don't print that often and have no need for color pictures off my computer. I think I spent around $60 for it. Well in the past year I have spent over $200 just keeping it printing (in black and white mind you). I have had to purchase 10 ink cartridges to keep the printer running. Of course, with older printers I have owned, you could run it down until the ink was dry and nothing came out anymore... but with this printer, they have put a new program in that basically won't let you print anything once it "says" you can't. I have to call [censored] on this one... I know I should complain to them directly, but after reading some of the posts on here about their lack of caring, I don't know that my voice will matter there - plus I might get arrested if I have to deal with them.

If anyone else cares to share their thoughts on this kind of thing and the price of ink as it is (like they have to drain it from some precious natural resource) I'd appreciate your feedback. I was looking for support not necessarily to file a joint complaint, but if there are enough of you out there who are as outraged as I am, perhaps we could form a collective...

Thanks,
Eric

I just bought this Lexmark 4 in one, fax copier, scanner. I have had nothing but problems with this machine from day one, it receives faxes when it feels like it on a good day. Within an hour if I receive another fax it will not connect, what a piece of crap! If I reboot it then it will receive but limited to ONLY ONE FAX A DAY! After that forget about it!
Will never, ever buy any of their equipment again will go back to HP, may cost a bit more but well worth it! As the saying goes "You get exacty what you pay for!"

I was told in PC World at York by a Lexmark sales rep in January that their all-in-one printer took any generic cartridge - when I specifically asked if I could buy cartridges anywhere for it - he blatantly lied to me, and I bought the printer based on the incorrect information that this was the case. When I had used the ink from the 1st cartridge, I found that I could only buy Lexmark cartridges for the printer and that type only from PC World at a very high price (and an hour's drive away from my home). I asked PC World for a replacement printer based on this mis-selling, and the store manager was most unhelpful and rude. In the end, I got my money back and went elsewhere.
I would not recommend Lexmark products to anyone, the ink cartridges are very expensive, their employees are not honest and there are far better machines available.
I have not experienced such poor customer service for a very long time, and will not shop with Lexmark or PC World ever again.

Purchased a Lexmark X5650 in late December. Offer came with a 4 GB memory card from HSN. This printer SUCKS, and uses a large amount of ink also. Took 2 days to try to get to install. Neither Lexmark or HSN has been any help. HSN promised to send a new memory card and then backed out. They also stated that they would issue a partial refund, and that didn't happen either. My suggestion, DON'T buy anything from either one of these con artists.

I bought a Lexmark Printer Series (1300).Dual cartridge holder color/black, I called Lexmark and asked for the cartridge number for black. I was told to purchase #16. I did for $34 plus tax. It won't sit correctly in it's housing. I emailed Lexmark a week ago, about the problem no response.

I'm stuck with a useless and expensive ink cartridge. Unable to return it to the retailer because it has been opened.

Suggestions?