Lexmark International’s earns a 2.8-star rating from 26 reviews, showing that the majority of printer users are somewhat satisfied with printing solutions.
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would not exchange
I had picked up the incorrect printer cartridge for my 1400 series lexmark I did not realize it until I put in the computer and it was not compatable I had picked up for the 2400 instead when I took in to exchange I was advised they would not exchange or refund because the strip was gone but it was in the box but because it was not on the cartridge they would not I have been dealing with wal mart for about 20 years and i do not understand why they would not exc hange that was $21.00 down the drain and I can not use the cartridge they kept the cartridge one in del city off 15th and sooner
Scam and cheating
Every time I try to print something it wants a cartridge alignment, even though I already did it. Lexmark tech/customer non-support will never talk to me or email me after repeated attempts to contact them.
i waited and waited for help from lexmark. got hung up. tney never called back. i looked and looked and contacted a person higher up and got immediate help...mirre@lexmark>com
I had the same problem. It wouldn't print a document until I printed and scanned the alignment page. Then, there was a problem with the scanned result and it made me do it again...and again...and again. After a frustrating call to tech support, the printer is going in the garbage... I'll buy something else. They should allow you to print a document without going through the alignment routine. I guess their system simply isn't that smart.
Printer not printing
Well here goes the 4th time I am trying to get some help about the situation I am having and no one seems to get back to me. The Walmart here, the employees are the rudest I have ever met. The people greeters are the friendliest ones in this store in Pueblo West. The complaint I have is that I had gone to Walmart to return my printer because it wasn't printing. I went to the customer service desk and told the gal that the printer wasn't printing. She said ok go back and find another one like it because we can't give you any money. So, my daughter and I went back there and couldn't find one. So I found one about $10.00 more and I bring it up to the front and she said I couldn't get that one. So, she asked a co-worker to go and check for one. He called and she walks up to him and she comes back and says I need a receipt and she couldn't do anything else. She was very very rude. The guy was going to give me another and she came right out and said no. What kind of policy do you have? She could have been a lot nicer. I don't try to take anyone for granted or think I am better than anyone. She was not a manager either. I would appreciate it if you could help me out.
Thank you!
Virginia Palmero My phone # is [protected].
Stay away from Lexmark products. We purchased a Lexmark printer six months ago and it was a huge mistake. It's the X2650 All-In-One Printer/Scanner and it was a bargain at around $30. And that's where your financial savings end. Unfortunately, I didn't do my research before the purchase. This eats ink (and this is common with ALL of there printers when you read online) and the cartridges are in the $25 range. I mostly print black and white address labels and a cartridge prints about 60 which means I am paying 50 cents each AND supplying the paper. I have made a less than TEN color copies and I have received warnings for a month that my color cartridge is out of ink. This is there schtick and the cartridges are not refillable. The scanner is AWFUL. It works only on flat items and anything slightly dimensional is not an option. I will NEVER buy any Lexmark product again. This is landfill material. ...Going back to HP as soon as I run out of black ink in a few days. Caveat Emptor.
You paid 30 dollars for a printer and expected to what pay 2 dollars for an ink cartridge? Lexmark has an outstanding printer on sale for 199.99. The black ink cartridges are only 4.99 for 510 pages, less then a penny a page. It also comes with a five year warranty. Just because you are too stupid to do your own research don't blame the company.
Bad printers
Lexmark x3470 - this printer is absolute garbage, DO NOT BUY...I bought one and had to replace the ink and then it said cover open when it was not. After trying to fix this for an hour or so I gave up and called Lexmark. They eventually sent me another one which I avoided using for a while and now I have had to use it. It ran out of ink, I put in more ink, and what do you know same exact thing. Don't buy these printers they're the same quality as the toys you get in quarter machines.
The complaint has been investigated and resolved to the customer’s satisfaction.
LEXMAR PRINTER, WITH NO T650n, not working properly. Technician opinion is problem with IC. Since you have provdied to receive the free service till one year of the purchase of the same. We have purchased it on 31-03-2010. Invoice No. [protected] The IC Should be replaced. Please do the needful, as early as possible.
When upgrading to Windows7 or Vista, my Lexmark X65n printer has no available driver, and none is forthcoming from Lexmark. This printer is less than three years old and is not heavily used. This degree of obsolescence is simply too much. They advertise an upgrade on the printer driver site!
I have had 2 Lexmark Printers, both a Pro800 and a replacement Pro901. I have always had excellent technical assistance when ever I had a problem. Problems were always resolved. However, In January, I experienced printing problems on a journal I was printing. It seems that if the photo had while clouds in the background, the printer spewed black ink over that area. I phoned the tech and he could not figure out the problem. We did a deep cleaning of the print head but that did on fix it. After considerable time on the phone, it was suggested that I mail a print out of the photo so that they could look at it. Of course, I could not find any information as to where to mail it. I mailed to the corporate office in Lexington c/o Customer Service and request that they forward it to the Technical Department. That was on February 14, 2015. As of this date, I have not had the courtesy of a response. I called their tech department today and nothing was entered into their computer referencing this letter. Thankfully, I have a backup printer, which saved the day. Another thing, my Office Max store no longer stocks Lexmark Ink Cartridges,
The cartidge allowed me to make three copies and then was out of ink.
I have two Lexmark printers a P205 and an S305. Yes, they were inexpensive. Yes they print great WHEN THEY WORK. Both are junk. I will say that Lexmark does have good customer service, but that just doesn't cut it when you're under a deadline to print a project. Both machines have been replaced twice and both machines have also had the print-heads replaced. Thank goodness both came with 3 and 5 year warranties respectively. I would think IBM would be capable of making a better machine. The Lexmark has been very frustrating.
Poor quality, lack of customer service, unfair business practices, consumer fraud
I purchased a lexmark all - in - one printer/fax/scanner/ copier from the local Sam's club as a birthday present for my wife. It would not print in black from the first day I bought it.We tried for 1 1/2 years to have lexmark help us there were 67 documented calls to them mostly to their tech people. they gave us many different things to try to do to get...
Read full review of Lexmark International and 1 commentScam alert!
SCAM ALERT... SCAM ALERT... SCAM ALERT... SCAM ALERT... LEXMARK products for home pc use. Yeah, they seem cheap and inexpensive. But they are a con-job right out of the box. Even after thousands of hours on the phone and online with service personnel trying to troubleshoot the problem. Then when it came time to just talk refund. Well, I'd messed around...
Read full review of Lexmark International and 1 commentLexmark International Reviews 0
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Overview of Lexmark International complaint handling
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Lexmark International Contacts
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Lexmark International emailswebsite@lexmark.com100%Confidence score: 100%Support
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Lexmark International address740 West New Circle Road, Lexington, Kentucky, 40550, United States
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Lexmark International social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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