LG Electronics
Reviews and Complaints

We purchased an LG French door refrigerator (model LFX25991ST) from Home Depot in May 2012. We also purchased an extended warranty from Home Depot that expired in May 2017. We evacuated for Hurricane Irma in early September 2017. When we returned home, our refrigerator was not cold and everything in the freezer was defrosted. Electrical power had not been off and the refrigerator compressor was running. I contacted Home Depot but because the extended warranty was expired, they had me contact LG directly on September 13. LG provided the name and number of an authorized service provider in GA. We live on Hilton Head Island in SC. We were told we were not in their service area. I called LG again and they gave me two more authorized service providers to call. Same story - we were not in their service area. I again contacted LG who told me to find a local appliance repair service, have them come to assess the problem and get their contact information. LG would provide a letter of authorization for the repair. I found a local appliance repairman who came and determined the problem was the sealed system, which was still under warranty from LG. However, neither that repairman or the twelve others in the area that I contacted would repair a sealed system. When I called LG again, they gave me the name of A and E Service to contact. When I called them, they answered as "Sears" and said they could provide sealed system service on an LG in my area. I was to call LG and ask them to send a service request. I did that on September 21 and was told I should hear from A and E within three business days to schedule an appointment. I have not heard from them yet. Another call to LG yielded nothing - told to wait to hear from A and E. I have run out of time to wait for a possible repair because I have four house guests arriving this week. LG needs to provide service every where, especially for warranty issues!

I bought 2 pedestals from Lowes closeout sale, not knowing that I will need 16 additional screws and some plastic tabs to install the washer and dryer onto the pedestals. The hardware shall be included in the user manual package. I did not check the detail when I bought them, there is one manual in the box when I bought them. When I took out the pedestals from the box, I notice that I need these hardware to install the washer and dryer properly, since it was not in the manual plastic bag, I thought calling LG would solve the problem easily.

I did the next morning, I found out that their call center is NOT in US, then I found our the ladies who answered the phone are not well trained to know the product, they insist the serial number has 12 digits, I told them that mine only has 10, they don't believe it. I sent them the picture that only has 10 digits, then they want my receipts. I don't have it with me at the time, so I asked them how much would cost me to buy these screws and plastic tabs, LG wants to charge me for the screws and plastic tabs, for $63 each pedestal! $126 for two packs! These should be less than $10 ! what a rip off!

LG has the guts to suggest me to go back to Lowes to get the receipt. I told them if I go back to lowes, I will take back these two pedestals and return them. I really had enough! I did return them! LG, it is YOUR loss, for 32 screws and some cheap plastic tabs, you lost a sale worth over $300 and these items will end up on your load dock soon!

I will not buy anything from LG again and will suggest the same to my friends as well!

I have been loyal to the LG brand for the past five years now. I have had the G3, V10, V20, Stylus 2, Stylus 3, and now the Q6. First of all, the weather animation option is not available on the Stylus 3 or Q6. On the Stylus 3, the newest version included a fingerprint sensor, but it left off the smart view. The K10 comes with a flip case smart view and a fingerprint scanner, but the Stylus 3 does not. Lastly, when I bought my LG Q6 yesterday I was disappointed that it did not have a flip case available to purchase (It seems they are only available in Korea! Thank you LG!), and it didn't have weather animations or a fingerprint scanner. Why so inconsistent with the features? I know the Q6 wasn't considered a highend phone, but I expected it to have more of the features I wanted than the K10? I'm in Indonesia and I know they don't make some phones available in this market. But what they have made available, is so inconsistent in terms of features. I'm considering switching to Samsung. At least they keep most the features consistent from mid to high range phones. GET IT TOGETHER LG!

We purchased this Television at Best Buy in December 2015 for our lake home in Northern Minnesota. For the 1st 8 months from December to August the television was used very little only on a few weekends in a month.
In July of 2017 the television would not turn on so I took it in to Best Buy which at the time I was told that it would probably be better to junk the television and buy a new one. I told Best Buy that we had the television hardly a year and a half and I wanted it to be sent in for a diagnostic. I had to pay Best Buy $35.00 to have it shipped to the Service Center. Several weeks later the Best Buy Technician called and said that it would cost over $900.00 to repair it. The screen was bad! I cannot believe that a television would last only a year and a half. I feel that I should get some compensation from LG the manufacturer. They should stand behind their product and if they do not I intend NEVER to buy another LG product and tell everyone I know my experience with the LG product.

I have purchased lg ac 2014 and after 1_1/2 years condensor leakes pay for Rs 6200 new fitted dated 22.09.2015, again same problem condensor leak 26.09.2017 me call care and he ans you pay for charges but why payment product repairing charge, allredy product problems, i am not satisfied this compny product purchase the lose of many and mantly trash.

Dalusinh Rathod
[protected]
Surat

Television repair request for internet password save issue but (LG) service rep damaged where the television now has no power. Called (LG) on 8/16/2017!due to TV will not save password. (LG) service repair replaced parts on 8/19 and 9/02/2017, on 9/15/2017 (LG) service repair replaced parts again, when powered my TV. No power. (LG) then requested to have more parts replaced. I demanded a replacement due to Tech caused a the power damage. I am visually impaired in which I require a larger screen to watch television. I requested a replacement but (LG) prefer to give a refund due to the television was purchased online. I also requested reimbursement for inconvenience due to my disability and was denied. I also purchased a (LG) voice remote due to impairment and a (LG) sound system. But (LG) has no compassion for the disable and no concern for all the expenses I incurred. Yet today I am being told I will be sent a box for me to pack the television and when received I will then mail a refund. So I now have to wait until someone can assist me to box a 60" tv and again wait until (LG) feels they want to mail my refund. How is that fair as a customer who tried to be loyal to company that doesn't feel the same about their customers. Furthermore I am a disabled customer. I have to sit in my home for months without a television. Then have to find someone to assist me in making another television purchase. All I requested was a replacement

On December 18, 2014 I purchased a new LG washer. In March of 2017, it broke completely, and apparently there was an issue with the drum and spinning parts. Since it was out of warranty, I was told I had to pay 310. for repair, which I did. They repairman had to take out the entire drum and fix it and get new parts. The repair was not completed until April 24th. A few weeks ago I noticed that the rugs under the machine and the floor below were wet. I ripped everything out and tried to trouble shoot the issue since there was never any leak before. There was still a small amount of water, so I took off the back panel and saw there is a tiny drip from where the drum was put back on. I called since I never had a leak before the repair and it was a slow tiny drip. They said I would have to pay another 310., I asked if I could pay a reduced amount since the problem stemmed from their repair and was impossible to notice until now. I spoke to someone named Makka in Executive Service who told me it was my problem and there was nothing they could or would do. She was completely unresponsive to my issue and said it was my problem since it was out of warranty. The machine should not have broken in such a short time and the repair should not have caused an additional problem, which never existed before.

I bought lg vacuum cleaner in Dec. 2015. Despite very light use, it started showing sudden automatic switching off and then automatic switching off during casual use without moving the on/off button at all. I requested the LG technical support, which arrived to my place on Wed.; the 20th of Sept. 2017. The technician was very unprofessional about checking the vacuum cleaner; as he only checked the on/off button parts to come up with the result that the hose should be replaced for more than 700 EGP, which is half the original price of the vacuum cleaner, and which is outside the warranty coverage. I refused the technical opinion of the technician and also refused the idea that it's outside the warranty coverage. I see it's an original error in the vacuum cleaner that's not because of the use; as the use is very light, the cleaner looks as new, and the flexible hose itself is manufactured to be flexible. So, why do I have to pay for its replacement?!
I submitted a complaint on LG Egypt Hotline, and I received a phone call from the company representative on Sat. 2017, who was also unprofessional at all. I wasn't sure if he was from the technical support or the complaints team; because he wasn't clear and was always trying to escape the questions; as if he was also checking that he contacted me!
He offered me two options that I again refused; either they send me another technician or I accept to pay for the hose replacement. I asked him if I can contact some other authority because I'm not satisfied about his options, his reply was that it was the maximum authority I can seek.
I'm totally frustrated about the whole issue, and hope to receive a solution from your side.

We purchased an LG French door refrigerator in September 2011 from Home Depot. In 2015 we gave that refrigerator to our daughter, son-in-law and two children as we had inherited an even newer LG 3 door refrigerator from our son who had passed away. This week our daughter's LG failed completely and was told by her local appliance store that the "control board" would have to be replaced but that there was a 3 week back order for that component. This is untenable! A 6 year old refrigerator should NOT have failed. It is my belief that some sort of adjustment should be made to the cost of repair. She can be contacted at: [protected]@maddalon.com! If she is NOT contacted, I will refer the matter to Consumer Reports as we rely on their recommendations for any large item purchases. Respectfully, Carmen P. Lancellotti at: [protected]@cox.net

Purchased this window a/c on Sep 26, 2016.
The fan and pipe broke into piece on August 30, 2017.
Submitted online service request on Sep 1, 2017. (within Warranty)
Called customer service on Sep 3, 2017 since no reply from online service request, an appointment was scheduled for one weeks after the called in date.
Technician came for appointment, found the problems, but was not able to work on the unit.
Called customer service to reschedule. I was informed to wait for 3-5 days to be rescheduled
Second appointment was scheduled. Technician came with ordered parted, however, he wants the wall to be broken in order to work on this window AC.
Called customer service to reschedule the third time. Was informed to wait for another 3-5 days for my schedule
3rd appointment was scheduled. Technician came. He did not want to work on this unit because he does have any parts to repair.
Called customer service for alternatives. Operator promised to escalate to high authority for priority. However, the ONLY solution suggested was to wait for another 3-5 days for a new schedule.

At this time in fall, temperature is dropping. My wall is left with a big hole. And, there is no sign of my window AC getting fixed.

According to LG customer Service, there is not other solution but wait another appointment for the technician to repair this unit. In each and every appointment, the time window requested was from 8am-5pm. I spent at least 10 hours total to wait for the technician. And each appointment, the technician stayed for 5 minutes and gave up. The technician instructed to have handyman install power outlet the first time. I did it. He suggested to break the wall and take out this AC. I hired handyman to do it. Still, he is not able to fix anything. I have already wasted my own 3 working days and 2 hours handyman labor money to try to comply with whatever LG technician requested. And now, I need to wait another 3-5 days to get a schedule.

If LG can not fix it, just tell me to throw it away instead of having me waisting time and money

Reference No: RNN170918050789

I have very little apps downloaded on my (8.00) And have no room left..
Have never experienced this insufficient storage problem before
I am not technology savvy however
Like I indicate I have had many other cell phones with way more apps etc.downloaded.
Do not know how to free up space..I
Clear cache..uninstall games
Only had 2 games now down to 1
And still ( insufficient storage).
Technology at its finest!

I bought an LG microwave, not to mention one of the most expensive microwaves WalMart sells. When I got it home I saw it did not have a glass tray with it. I called the 1-800 LG customer service number on the booklet that came with the microwave. The representative apologized and told me the tray would be sent out and I would receive it in 5 business days. After waiting a week and a half, I called LG back and they told me they needed proof of purchase. What?!?! The first representative never mentioned anything about that and told me the tray would be in the mail. So now I've had a microwave for almost 2 weeks I haven't been able to use, and it will probably be at least 2 more weeks before they verify my proof of purchase and send my tray. Very, very poor way to treat customers. I should have taken the microwave back to Walmart and just bought a different brand. Next time I will. Lesson learned.

Purchase date 12/9/2015. On April 23, 2017 the compressor went out. I knew I would have to pay for labor and thought that this was just a one time incident. It took until July 25 to get the compressor replaced after numerous phone calls. LG refused to issue a work order until after I had a repairman diagnose the problem. Six days after the compressor was replaced, the refrigerator stopped cooling (July 31). LG said to talk to the repairman. The coolant lines were cleaned and refilled on Aug. 10. The refrigerator stopped cooling again on Aug 20. LG had the repairman come back. On Sept 4, the repairman came and said the compressor needed to be replaced along with some valves, more coolant, etc. LG will send the parts, but not pay for repair, nor will they refund any money or replace the machine. Diagnosis cost $80. First repair $580. The current repair will be close to $1200. I paid $2700 for this machine and it has not been operational for the past 5 months. There is something wrong with a 16-month old refrigerator that the compressor goes out. Something really wrong when it goes out again 1 month after repair. Not one person at LG has been helpful! The last 2 managers, Wendy and Donald, told me that the refrigerator could be fixed. I said "at what cost". LG will not guarantee that the repairs will ever end and that "I am responsible for all labor costs because when I purchased their product, it was what I agreed to do." I have had to purchase another refrigerator and I will have to pay to have the LG hauled off. It has cost me hundreds of dollars for ruined food in addition to daily aggravation. I believe LG sold me a poor quality refrigerator. The company does not stand behind their product and has extremely poor customer service. I would advise everyone to avoid LG. This has been the most miserable experience I have ever had with an appliance!

To whom it may concern,

I paid approximately $2, 500.00 to purchase a LG refrigerator from Best Buy/Pacific Sales (model number LFX31925ST.ASTCNA0, serial number 110KRLR30328). Within the first year the refrigerator stopped working. I have contacted LG multiple times in regards to this to either replace or fix the refrigerator. The matter has yet to be resolved.

An LG representative determined the problem is a broken compressor which is supposed to be under warranty for 10 years. Twice LG scheduled technicians to replace the compressor but the technicians said the refrigerator has been tampered with. It has not been tampered with. Upon calling LG back they then said that my warranty had expired because another company has assessed my refrigerator. Then the LG advisers connected me to an affiliate service provider to fix the broken compressor. I was told LG would make an exception, covering the broken compressor and I would be responsible for a $200.00+ service fee. The affiliate company said the compressor is not under warranty and they did not repair it although they charged me for the service fee. I do not understand why I was advised to pay for a service when the compressor was not covered under warranty. I have not been reimbursed for this service fee and my refrigerator is still not fixed. I am very frustrated with the conflicting and erroneous information as well as lack of a resolution for this issue.

I would like LG to remedy this matter. Thank you kindly for your time and detailed attention to this very frustrating process concerning my broken LG refrigerator and warranty.

I look forward to your timely response.

Ronit Feispor

[protected]

[protected]@yahoo.com

During the middle of the night, the cook top on my range shattered.
I called but they said it was not covered and gave me a number to call for parts. That number is disconnected, but offered an alternative number. I called that number to find out that the part, which broke through no fault of my own, would cost about $400 and take 3 weeks to order than ship because the company doesn't make it anymore and it's a special order.
I have only owned my range for 4 yrs! Am I expected to pay $400 or more ever few years? I think you product is defective and should be recalled.
i am careful with my range top, keep it clean and it was as far as I know damage free prior to last night.
I am concerned because there have been other recalls very close to the time that I purchased my range. It was purchased at Sears in July 2013.

This appliance was purchased in July 2016 as part of our $45, 000 kitchen remodel. From the beginning, the ice maker did not work properly: water from somewhere in the machine dripped onto the ice in the ice container and froze half the ice inside the container and caused the entire ice container to freeze inside the door so that it was necessary to chip away ice to get the container out. Our appliance dealer sent a repairman once last winter and again this August the 7th, since the first repair did not fix the problem. At 3:30 a.M. On the morning of August 8th, we woke up to find the water dispenser---not part of the ice maker--was dispensing a constant stream of water onto our one year old hardwood floor, causing $8, 200 to the floor and as yet undetermined cost for repairs to cabinets and rugs. My home owner's insurance has already settled a claim for the damage to the floor, but my biggest concern is that this refrigerator is defective, has been from the beginning, and now has caused close to $10, 000 in damages to our newly rermodeled kitchen. That was more than a month ago, and we still have our ruined floor and a $2500 *on sale* refrigerator that does not make ice or dispense water...and oh yeah...has a freezer that is contently covered in ice. We are returning the refrigerator to the dealer and purchasing an American made refrigerator, although I don't have much faith in any appliances, these days. My insurance company will be in touch with you regarding recovery of their losses. I will NEVER recommend that anyone purchase ANY appliances made by LG.

Mr. And Mrs. Bartsch, Redding, California

We are facing problem in starting of this LED "screen is blinking". I had words with customer care, they are asking for service charges for one year warranty got expired. If there is no any damages happens then why warranty for only one year and if we are going for a brand, expanding more money than local vendors then there must be some liability of LG. If it is not then why we will go for this Brand. Its totally fraud that you are asking for more charges while purchasing than local vendors and just giving one year warranty means this LG does not have faith on their products when it come over one year.

Dear Sir,
Good day to you,
In a very short sentences:
1- My name is : Maged Helmy EL-Mankabady – I live in Cairo – EGYPT – I working as an Architecture Consultant in one of the big offices in EGYPT(Huge number of customers)
2- I bought LG refrigerator model no. GN-B622HLCL Dated 3/11/2016 (less than 1 year) from Cairo
3- It was working fine till last week that suddenly damaged (freezer & refrigerator) dated 9/9/2017& that cause damage in food & also in (Insulin ampules) that is using for my little daughter) diabetes.
4- I called the Hotline in EGYPT (19960) they answered they will send a technical person in 2 days
5- The technical came and said the compressor has been damaged with no clear reason
6- Unfortunately they told me the compressor is not available now in stock for EGYPT and they will try bring it on next 20/9/2017 – but they are not sure due to Government polices & instructions
7- Again unfortunately they told me the compressor will not be available before 26/9/2017 – but also they are not quite sure
8- So I’m facing a very big problem as I couldn’t stay all this time to solve this problem due to my situation and my needs to keep the medicine of my daughter always in the refregetor
9- Also I’m sure as you are one of the big firms & brands in the world you will not accept under any conditions this situation (compressor damaged in less than 1 year) and the very bad impression which can be settled in the market & also my huge society from this small problem according to your big name in the market

At the end Your soonest reply will be highly appreciated

Thanks for cooperation
Arch. Maged EL-Mankabady
My cell phone in EGYPT is: 02-[protected]

I bought this TV in April, 2017. We noticed in the first couple weeks, the voices would be garbled, tv would go black, shut off and then come back on. Didn't know if it was tv or Direct TV. Then we left the state for a 3 month vacation, on our return tv did same thing. Unfortunately we were beyond the 90 days to take tv back to Costco, so had to go thru the warranty process thru LG. A repairman was set up to come to our place to fix, but on 3 different appointment times, never showed, so had to go thru another company. Finally a repairman from Wizard Electronics arrived and put in a new mother board. In discussing the options of this TV, the repairman called an LG tech because the WiFi portion of the TV was not working. The LG tech said that the panel that controls the WiFi was also defected. We were then told by LG, via the repairman still talking to them, that the problems with our TV would be sent to a "board" of people to decide if we should be able to take the tv back and get a new one or if it was worth sending the repairman back out to our place, which he is approximately 100 miles away. And that we should get a call from LG in 24 hours. We never got a call. So I called LG, and the gal showed no information about this in the system, so she would send the information yet again, on to this "board" and we were hear from them in 24 hours. While we waited for the call, our LG TV came up with yet another problem. The screen would turn black, voices could still be heard then screen would come back on. We waited yet another 24 hours and no call back. So, I called them back again, NO information in the system so was referred to a supervisor in corporate. After much explanning on my part, and arguing on her part, she was suppose to get hold of the repairman from Wizard to come back out to fix tv. So far no resolution has happened and tv is still not fixed. Based on LG's customer service, I would not recommend buying a TV from LG.

We bought a top load LG washer, model WT5001CW in Nov 2011. From the day we bought to the present time the washer has never worked correctly. We never knew that there was a recall back in 2012. We never received t/c or letter in regards to recall. We found out about recall from a on line search. LG came out to change recalled part but washer was still not working .Washer shakes, doesn't wash correctly and tub locks and we are unable to open it. A technician came out to change part but washer is still shaking violently, getting stuck and not washing clothes properly. Till this day washer is not working properly. Also trying to schedule an appointment for a technician to care for washer is a chore in itself. No shows, miss information and not calling to cancel has a been very frustrating. Bottom line washer is a lemon and was a waste of money.