LG Electronics
Reviews and Complaints

your customer service representative was rude and in the wrong to tell me I'm "overreacting" because there was nothing you guys could do to help me this is very unprofessional. please listen to the recording in order to help me resolve my issue . I am extremely upset after working and investigating this issue to be spoken to in this was is extremely upsetting... I would like to hear back from someone asap thank you.

TV that we bought almost 10 months ago has a problem on screen that is not refreshing when we changed the channel. Previous channel logo still kept on tv. Local repair office advice us to take TV to repair it. But, appreciated that this is not acceptable solution. If it is accident for the new TV, as an company, you should take back. repair is not acceptable for the customer side for the new TV.

I am about to be on my 4th LG G4 phone in less then a year! It's absolutely the worst piece of junk phone I have ever had! I lost my parents 40th anniversary pictures, my mother's 70th birthday, family vacation photos and memories I can never get back thanks to this phone and the fact that regardless of how my settings were, it didn't save! I am sick that I spent any money at all with this piece of crap and I plan on never purchasing another LG product for the rest of my life. Thanks for showing me what an awful company LG is to deal with and how LG really doesn't care at all about their customers! I have spoken to my family (there's over 40 people old enough to purchase), we are NEVER purchasing any LG products ever! And we are loyal to our word! I have also spoke to my company, I am in the corporate office for a oilfield company in Houston, Texas. You have also lost our business! The great thing is, decisions like that can be made when you work very hard for the CEO and are loyal to his company. Funny how that works!

So thanks LG, thanks for literally the absolute worst experience I have ever had to deal with and for your customer service showing me exactly what your company stands for! GOOD BYE!

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me. I had to beg to talk to a supervisor and had to wait forever to talk for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL.
Bottom live save yourself the heartache and money and don't ever buy a LG washer. They are JUNK and their customer service is non-existent!

Please think before buying lg tv products they will not provide the spare parts support for the lg tv you have purchased. They give spare parts support for only 2 years after that some repair happened to your tv then you have to throw it in garbage only.
I brought lg led 42lv3710 around march 2014. Now it stop working. So I have called lg service. And they came and checked my tv and said that, "the tv motherboard is gone. So I have try to find the spare motherboard for this tv but it is not available due to you have stop the production this tv". And I have checked in all your service centers they said the same. Now what I have to do. I have paid aed 3500 for this tv 3 years back. Now I am unable to get the spare motherboard for this tv. If I am unable to got motherboard then the tv is waste. #lg

I've had my LG3 Smartphone less than a year and the screen started flickering and faded to black. Its in otherwise excellent condition but my phone carrier (Verizon) said there is nothing that could be done other than me buying a new phone. I called LG support and was told I could send the phone in to be refurbished for a Cost. For a phone that is not even two years old I find this ridiculous that I would have to pay for something that should have lasted longer. Customer support was very rude and very unhelpful when I talk to them. I was going to purchase a new LG phone but now I'm thinking of looking elsewhere because of my dissatisfaction with your product and customer service

My 1.5 year old dryer stopped working on 2/4. I immediately contacted LG and was told that it was out of warranty (only a 1 year warranty). This is the second time that the dryer has stopped working since it was purchased. I purchased the LG extended warranty and scheduled an appointment with an authorized service provided for 2/7 with arrival between 8-12. On Monday I received a call and an email from the Service Provider (Precision Services) saying that they order the parts in advance based on what I described (even though they don't know if it will actually fix the problem) and then they will schedule an appointment after they receive the part (in 3-5 business days). So today, on day 5, I call and am told that they actually needed approval from LG (which they just got yesterday) and they ordered the part today and it will be another 3-5 days before the part will arrive (if I'm lucky). I contacted LG and spent 1.5 hours on the phone to no avail. LG won't do anything--they wouldn't even agree to at least expedite shipping so it would arrive faster--I was actually told 3-5 days is fast. I have out of town guests arriving next week and I have no dryer and no idea when I will have one working. My GE dryer lasted at least 15 years without issue. I definitely won't by any LG products again and their extended warranty is a rip off. I am very disappointed in the poor customer service and poor communication from both companies.

Customer came into sprint store with over heating device wanted the rep to file a complaint with lG so that they were aware of the situation. Customer has purchased a lg Flex 2 and after a year the device is now unable to hold a charge and has not been working properly for 2 weeks. Customer wants LG to be aware of the issue with her device considering all of the Samsung devices that have been malfunctioning.

The dishwasher doesn't complete the cycle it stops when it has to drain (Issue) I called the lg and did the over the phone diagnosis it narrowed it down to 3 items one was the defective drain pump, they recommend I call there service dep't for repairs. This unit is only 3 years old it should not be breaking down, why should I pay to have it repaired? It is not fair, I have installed all lg products in my house I am questioning that decision at this point.

Sincerely not a happy consumer
Edward badia

I bought a new LG for $2500 with a $500 warranty from Best Buy. You would think that you would be secure after spending all that money! The frig went entirely out and I lost all of my food. After a week they said it was fixed, but my food was warm. The frig ranged in temp from 33 to 44 degrees with a setting of 36. They said it had the wrong computer from the beginning and put in another one. Afterward, it did the same thing. They said those were normal settings for food.

The internet states that food in the refrigerator at 40 degrees for over two minutes begins to grow mold. I told LG and Best Buy that and demanded a new refrigerator. They stated that 41 degrees is normal. I asked, "So why am I setting my frig at 36?"

They said we're done and both companies refused to do anything further.

Paid for repair on my smartphone 12/22/16. Had in writing my repaired device would be received 5-7 business days from date of payment. On 1/23/17, the 20th business day told repair cannot be made before March; offered and accepted a different model phone as replacement within 5-7 more days. As of 1/30/17 the replacement is also not in stock with no ETA when they'll have it. It'll be 7-9 more days after they get *that* phone before I know anything. When asked for a faster replacement I was refused. When I asked for a manager to speak to, I was not transferred. I was put on hold and answered by the same representative stating he "partnered with his supervisor" and he agreed all I can do is wait for an email saying when they will have more information for me.

Dryer was bought brand new. Gives NP Warning since hook up and never worked! Power to home and all wiring to home checked out perfectly! Issue is with dryer! LG will not get a customer service rep to us in a timely matter. LG could care less! We have been without a dryer for almost 3 weeks with a LARGE family. This issue with the LG dryer is a FIRE hazard. This dryer is a LEMON! Do not purchase! Worst possible customer service too!

Main Complaint: Promise to call back within 24 hours - never calls back.
Told my Cell phone is not South African - they can't help.
Gave them proof of purchase etc.
Told ok will help but will call back. Still waiting.

They refuse to give me the email address of LG Head Office in Korea.
I can therefore do nothing other than changing my brand.

I am at my wit's end about this frig. First we almost had a fire in the frig with the lights. That's been replaced but then the shelving unit in the refrigerator part snapped in the middle where the drawer meets. We bought replacement parts, and I replaced them. Now they have snapped again in the same weak spot. We have not been negligent and placed heavy or too much produce in these drawers, because of the previous experience. I am awaiting your decision on this flawed, poorly designed product. I know someone else that had the same issues that we have had with your product. I would like timely and equitable support with regards to this product. It is less that ten years old. I have never had such poor service from any previous owned refrigerator. I've had frig's that were 50 years old and still working. May I suggest a new design team be hired with respect to future refrigerator designs, and possibly replace these defective frigs.

I purchased a new TV in late October along with a new sound bar. Initially I hooked up the TV to my old sound bar and it worked fine. Got up one morning and the sound bar had quit. I replaced it with the new LG unit and it did not work. Both sound bars would work on the optical feed but the HDMI output/input was dead.

Tech has been here several times, last time determining, with concurrent consultation with someone in I believe Atlanta. They decided the sound bar was defective and told me to take it back to the vendor and exchange it for another model as the one I have has been troublesome. I was told I'd be contacted by LG to arrange the exchange paperwork authorization for the vendor. I had to call LG, they had not done anything about the exchange authorization. I found out that the vendor only had one of the units I was supposed to exchange mine for, so I put a deposit on it and informed the vendor that an exchange authorization from LG would be forthcoming; it wasn't.

Now over the last several weeks I've been moved from one department to another and even different people in a department. I was informed today that LG cannot execute and exchange for the vendor. I would have to ship this unit back and "when they verified the serial number and fault" they'd "order a new one from the warehouse".

Yeah right. I spent nearly $3000.00 for this TV and sound bar and it doesn't work. After being lied to so many times about what was going to happen and complying with the people in the second service call request, I made arrangements to exchange the unit with the vendor and put down the deposit since it was the only one in their entire store/system inventory. I did not like that much but since the LG service folks, and the person I talked to on the phone at LG initially said that I would be exchanging the unit at the vendor for another model which cost more but I would not be charged the difference.

That never happened and after numerous calls, I was told this morning it would not happen.

Repair ticket numbers for the TV and the sound bar;
CNN170106999165 CNN170106999667

i was updating my cell phone H790BK (16G) and it shut down and never restarted again. My RA# it A016CG55364 was still under warranty. I sent the phone to the address was given with a prepaid lebel and was received by LG on 12/9/16. I received an e-mail that it will be back to you between 5-7 business days. i waited and no communication from LG. I called after 2 weeks to the customer service and they told me parts will take longtime to arrive, so they offer me an upgrade to LG G5. after that again no communication. today is 1/9/17 more than a month, no communication from LG. till today I did not receive any phone and no communication. I called and spoke to customer service and asked him to speak to the supervisor and he told me sorry and that is about it. may be by next week you get the phone. This is the poorest service I have ever received from a provider like LG. I will never buy any phone build by LG. no good answer and no compensation for the poorest service.

I purchased a 4 piece kitchen appliance set from HH Gregg in late August of 2016 that came with a $400.00 rebate from LG. I filed the appropriate paperwork and submitted for the rebate within 2 weeks of my purchase and as of January 9, 2017, I have yet to receive the rebate. I have called the LG Rebate Submission department with promises that the VISA cards would be going out within the week each time I called...the last time being a week before Christmas, 2016. I do not think these rebates exist and I will not ever recommend LG or HH Gregg to anyone due to this false type of advertising. I have contacted HH Gregg in Greenville, SC as well to be told they have no LG representative, yet they represent LG in their advertisements and promote the rebates as part of the incentive to buy the LG products.

Need help ? You wont get it from LG.
CALL THE
Federal Trade Commission 1-877-FTC-HELP
File a complaint--hit them where it hurts--maybe
then they will take responsibility and fix the defeats.
But we need to unite and call...

Why does LG Electronics think that we will let them
get away with taking out money and putting out products
that our inferior! They don't seem to care about the consumers.
It's time to stand up. Call the Federal Trade Commission. The BBB.
Your local TV Stations. We need to get it out there that LG Electronics
is a Freud. Lets make them recall the products, fix whats defective.
DO IT NOW...

Fridge broke Dec 7th called LG, tech came Dec 9th not the 12th as they said, great. Dec 12th 2nd tech calls to come I explain 1 already came he tells LG I refused him entry. Called in on the 15th no record of the tech on the 9th need to rebook on the 19th. Tech comes in for 2 mins says fridge def recommends a replacement.. great. Call in on the 21rst still no paperwork received from the tech on the 19th. Sent an email to LG they say its escalated and some1 will call me in 2 to 4 business days. Called in on the 24th the tell me they have received the paperwork on the 20th the day before I called in last time. Called in on the 28th an get sent to executive team who explains that the fridge is no repairable and they will give me a prorated amount aprox 800 towards a new LG fridge. Its been 3 weeks with no fried ruined Christmas dinner the same thing went def 2x in 5.5 years the tech recommend replacement as if he fixes it will break again and I have to pay out over 1500 for a new fridge 5.5 years after spending over 2k on the original 1. Speaking with there executive team they have no care or concern that I have been living out of coolers for 3 weeks and that I need to pay for a new fridge when I bought a lemon. The worst customer service I have ever dealt with, in the end I would like the fridge replaced as I was told they told me on the phone the same model can be replaced, I can get my pay1 price money back but in the end it is very fraudulent of them to say we will replace it and then 3 weeks later tell you how much you need to pay. If LG had any loyalty towards there customers they would replace the fridge with a new 1 as obviously this 1 was a bad 1 from the start as they can see from the history. But a call back from some1 at any point during those 3 weeks would have been nice as well.

Greetings,

My main issue, i decided to change my old g phone and buy the lg g5, and so i did, from A. Sbitany & Sons Co. Ltd., and i wont lie i took it with a good price, but after two weeks i discovered that the front camera doesn't work and the system stuck. so i went to the company to return it and take a new one, the refused but fixed to me by changing the board or something like that, i felt like lg Company tricked me, i want a new phone, not to be fixed after a really small time, why should i buy a phone with issues in it? why should i buy a fixed phone? is it a trap? at first i was happy with the phone and was so excited with it, but now i will never recommend any one because the Sbitany company, your agent in palestine, will not give you a new phone but fix after only 2 weeks with a fault that is not mine but the fault of the lg company. Why should i buy a phone that doesnt work properly and keep it to be fixed!

Sorry that i wrote a lot, but i am writing what i am feeling, because i feel betrayed.

Sincerely,
Azeldin Kiswani

P.s i was training is Sbitany company and they refused to change it, i wonder what will they do to normal people.

Lg g5 is great but is underrated, especially in Palestine, In my own opinion, if it matters, i think the issue come from the price, it keeps changing fast, people say don't buy it, after one moth you can buy it half the price, that needs to stop, it is bad for the company and anyone who buys the phone first, i cant understand how iphone 6 is more expensive than lg g5! lg g5 is way better but people just love stability, it is not only buying a phone, it is about how much will i lose if i sell it next year.