LG Electronics
Reviews and Complaints

Bought an LG G4. Phone was sent in for repairs, unable to unlock phone. That was 3 weeks ago. Since then no replies to emails or on social media, only replies of "We will get back to you" then no response. In what world does getting an unlock code take weeks!? I'm not sure anybody is even working there. Desirable resolution?! GIVE ME MY DAMN UNLOCK CODE!

I purchased a new LG Refrigerator on 6/30/15 and over the past 17 months, it has been out of service 3 times. We've had the compressor replaced once and scheduled for parts to arrive again for another fix. For spending over $3, 000 on a product, we did not expect to have this many issues. We've continued to have water damage, loss of food and medical supplies, and have lived out of a cooler for over 6 weeks. For a house of 5 people, including an infant, this is not an easy or cheap thing to do. Each time the appliance has stopped working, it has taken weeks for the extended warranty company, Assurant, to find someone who can service the product. While I understand this is an Assurant service issue, I write this in hopes that others understand the potential issues with the product and to provide LG an opportunity to resolve the issues that continue to cause headaches in our household because of the faulty product.

Dear Sir,
I beg to draw your kind attention towards the purchase of a LG smart TV model no 55UH651V from M/s seven Wonders electronic vide cash memo no. 32538 dated 8th October, 2016. It worked very well for a few days but now it has created disturbance.

I am very disappointed to inform you that the LG's service representative visit to inspect the damaged TV screen and he could not able to conclude the cause of damage, he could just able to anticipate that it might hit the screen from outside although he could not able to notice any dent, scratch or marks on screen from outside.

Certainly, we have not witness any such incident that cause the screen damage from outside even no evidence of mark, scratch or dent found on it.

It is completely beyond our imagination that how could had damaged the screen without affecting screen from outside.

I insist you to find out the real cause of damage the screen or replace the television as it is under warranty and recently purchased.
Consequences of disinterest to resolve the issue would be not favorable for LG's reputations in terms of customer care

I look forward for your cooperation in order to resolve the issue.
Thanking You,
Yours faithfully,

Nilesh paliwal
Projects Director

We purchased a washer, dryer, sidekick washer and dryer pedestal. On the DELIVERY DAY, the washer and sidekick were defective and leaked water all over our laundry room. After numerous hours on the phone and videos sent the LG, they finally agreed that we needed a replacement. They wanted to send out a new washer over a month after our original order date. When I complained, they said it was the earliest delivery date available even though on the store website, I could see that if I placed a new order, I could get a washing machine within the week. When I told the manager about this, she said I did not have a "new order" anymore and that it was a "replacement order", even though my original "new order" was defective. I received both a bad LG product and terrible customer service. All this, after the delivery team had hauled away my old appliances too! I explained to the manager that I could not be without a washing machine for over a month. She kept speaking over me and was rude on the phone saying there was nothing else she could do. You would think if they cared enough, they would try to make it right and somehow treat my "replacement order" as new, but the manager on the phone told me that could not be done as I already received their product. Terrible customer service and bad product!

I purchased this phone approx. 4 months ago. I noticed that the back of the phone gets very hot. My phone is left on my night stand because I use it as an alarm clock. I woke up one morning shut the alarm off and noticed the screen was cracked. I explained this to customer service who gave me a r number to send it to them. I received an email today telling me that I dropped the phone WHICH I DID NOT. I explained to them the phone gets VERY hot but they didn't want to hear it. So now I am getting my legal department involved and putting a complaint with the BBB. How dare they tell me I dropped it when it was defective!

Electric Range LG lre 6383sw purchased June 2014.
AC outlet stopped working Sept. 2016 because the thermal fuse is broken.
This is an inexpensive part easily replaced that I could install.
Called the 800-number for Customer Service.
Found out that there is no service available in our area and they will not send the part.
LG only allows LG techs to work on the range.
Nearest service tech is 4 hours drive away.
Sears is advising potential customers now that there is no local service for LG.
In my 70 years, LG customer service is idiotic, ineffective and a waste of time.
After many calls to LG for help without success, we're not buying any other LG product.

Refridgerator failed to cool on 10/9, 3 service calls later the A&E tech after contacting the LG Technical Center they requested he preformed a vacuum test it failed. The A&E tech recorded and photographed the readings declaring the refrigerator not repairable. He said A&E would forward all his findings to LG and LG would call within 3 days to arrange a replacement as is is still under warranty. After waiting 5 days I started calling LG they say A&E never sent them notification. I called A&E they said to have LG call them, after 16 calls between the two NOTHING got done, I've requested to talk to supervisors only to be put on hold for 18 minutes and getting hung up on. A&E is the "factory authorized" repair service for LG yet they cannot communicate to each other. It's now 10/17 and A&E next service
appointment isn't available to 10/29. LGs customer service is abominable only surpassed by A&Es!
A&E Service Order Number [protected]

i would like to complain about poor service received from th klerksdorp repair centre..i had my micro repaired it took several weeks and came back without 2 leg.i had to recently buy a new turntable after ordering ther part i waited very long for it to come and everytime you phone no one answers..again my micro blew an i cannot get hold of anyone from the centre it is very anoying as i find it dificult without micro..i hope we can get beter service and veter products my micro was so expensive n i have endless problems..wont purchase lg again

Bought it from Home Depot Nov. 2012. Couldn't use the icemaker because of the bad well water we had at the time. Meanwhile people are suing LG for a bad cooling fan board while our unit was still under warranty. We didn't know that. Did they let their outlets know about it so they could contact us. Nope! Fast forward to May 2016 and our next house that we are remodeling. Hooked up the water and guess what. The cooling fan fails in 5 months.
So I appealed to LG, look you made the mistake in the design and knew it.
Help us out on the repair that you KNEW was inevitable. Nope. Sorry. Parts wear out was their response. My response is your selling crap and were not buying it anymore.

Actually i bought that LG curve tv OLED 56'' from UK (PC & currys) bring to Bangladesh, i didnt open that tv over there. At Bangladesh its everything's fine i run that with wi-fi but after 1 month its couldn't supply electricity to the picture tube, i mean its monitor cant open. So, how can i fixed that ? do u any well reputed engineer at Bangladesh to check my tv .

im worried about that .

thank you
sany zakiya

I bought a lg g4 mobile phone less than an year back from souq.com paying aed 1684/-. Within less than a year it crashed (Main board complained). When I called souq customer service they said it is not covered under souq warranty and I need to check with lg service center. When I approached lg service center after checking the serial number of the phone they said it is comes egypt warranty hence they will not be able to repair it under warranty. The phone is useless now as I have to pay aed 1050 / - for replacing main board. The new phone cost is equal or lesser than this cost of repair. I feel cheated as this phone is not original. My sincere advise to all please don't buy anything online specially from souq.com and also lg products because this the second bad experience for me buying an lg product.

I purchased a high end washing machine for over $1100 and after a few years, the area on top, where you place detergent, bleach and fabric softener began to rust. There is a plastic cover on top that covers this but there is now rust all over the upper portion of this unit. I contacted the LG company and they said that i needed to send in pics and they would escalate. Nothing has happened and i am fed up with No results from the company. I see others on the web who have the same issue and not sure what to do but i recommend that you stay away from the LG as their quality is not as it is presumed.

Just real our mail correspondence!

Dear Natasha/Caren

According to this mail the unit would have been couriered to Bloemfontein the 20th of Sep 2016 and then exchanged with the current faulty one at Dr Weyers house...

- It’s been almost a year since we’ve tried to sort this problem
- We have never had such unprofessional service – EVER
- The best day in life is when we have a working fridge/freezer and NEVER have to do business with LG ever!

I’m actually speechless and appalled.

I believe that when LG are looking at performance bonuses and getting rid of dead wood, your departments must be visited.

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Monday, September 19, 2016 3:22 PM
To: [protected]@drweyers.co.za
Cc: Accounts - BFN Appliances
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

My sincere apologies for all the inconvience caused

The new unit will be couriered to Bloemfontein appliance tomorrow

Hi Caren

Please advise once you guys receive the unit so that we can have this matter resolved ASAP

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, September 13, 2016 9:37 AM
To: Natasha Ferley/LGESA Service NetworkTeam(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

?

Regards
Henco

(Wonderful service)

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Thursday, July 14, 2016 12:14 PM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

As per our discussion

We are looking at replacing both doors I will revert back to you once I know how long the second door will take to arrive

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, July 12, 2016 4:07 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

Do you have any feedback for me as yet?

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Friday, July 1, 2016 1:37 PM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

My apologies for the delayed response I am waiting for parts and the service centre to advise if the door has been send through

I will revert back as soon as I can

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Thursday, June 30, 2016 5:31 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Good day Natasha

I’m just checking on your installation date – as I’ve not heard from you since the 24th of Jun 2016 at 10:45 with my previous mail.

Please come back to me!

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, June 21, 2016 11:47 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

Trust that all is well

We have received the new door however I am waiting on the parts department to come back to me

As they are un boxing the door to make sure this is the correct one

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Friday, June 17, 2016 10:31 AM
To: Natasha Ferley〉LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

I’d like to bring under your attention that no appointment for the installation for the fridge door was made as yet.

Kind Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Monday, June 6, 2016 9:30 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

Trust that all is well please see below from our spares deparment

Hi Natasha

We are expecting 1 on 14/06/2016 and latest 17/06/2016

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, May 30, 2016 1:35 PM
To: Natasha Ferley〉LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Hallo Natasha

Het jy dalk 'n idee wanneer hulle die deur gaan reg maak?

Groete
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Wednesday, May 18, 2016 9:19 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

I do understand where you are coming from however we need to have the door replaced I am liasing with our spares department to see how soon we can have the new door fitted I will revert back to you as soon as possible

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, May 17, 2016 10:55 AM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

I think she was just so disappointed, waiting so long for the product door. Her believe and faith in your product and service is not as it was.

She waited so patiently, she burst out in tears when the door was not fixed...

 She never directed any anger to your or the company, just that she meant to buy the best product her money could, with faith and now the service is like it was.

Thanks for your assistance in this regard.

Regards
Henco


Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, May 17, 2016 10:03 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good Henco

My apologies for the inconvience however I need to speak to my manager and will revert back to you

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, May 16, 2016 5:44 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

They came to fit the door on Friday the 13th of May.

It turned out the door is the wrong one!

My boss is so upset. Can they just replace it please?

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, May 10, 2016 1:45 PM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Hi Henco

Only a pleasure please let me know if you require further assistance

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, May 10, 2016 1:08 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Thank you so much Natasha!

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, May 10, 2016 8:49 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

The door has be received and send down to the service centre they will contact you to arrange a call out as soon as they receive it

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, May 09, 2016 5:13 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Thank you Natasha

Will communicate this to Dr.

Kind Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Monday, May 9, 2016 1:19 PM
To: [protected]@drweyers.co.za
Cc: [protected]@kloppers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day all

Hi Henco

We have send an email to Korea in order to get the estimated time arrival of the part and will revert back you

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Friday, May 06, 2016 1:36 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Cc: [protected]@kloppers.co.za
Subject: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

It’s been a month again, could you please give me some feedback?

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Friday, April 1, 2016 3:35 PM
To: 'Natasha Ferley'
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dearest Natasha

Thank you for getting back to me.

- 3A Prettyman Rd
Waverley
Bfn
9301

Please feel free to contact me on [protected]/6 or my cell on [protected].

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Friday, April 1, 2016 8:44 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

Kindly send me address and contact details for Dr Weyers I will revert back to you

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Thursday, March 31, 2016 2:54 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: FW: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Hi daar Natasha

Hier onder is die mail wat ek vir Mnr Kloppers gestuur het.

Groete
Henco

(ek wil ook noem dat ons baie keer met Klopper en die Appliance Repair ouens gepraat het)

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, March 14, 2016 12:17 PM
To: '[protected]@kloppers.co.za'
Subject: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Geagte Mnr Kloppers

Wees so gaaf en help ons met hierdie probleem. Dr Weyers het u so 2 jaar terug 'n LG yskas by Klopper gekoop. Die deur het so 2 maande terug opgehou om water en ys te maak. Ek het u yskas afdeling geskakel om te help met 'n diens of ondersoek oor wat die probleem mag wees.

Die afdeling het my info geneem en ook my die info van Bloemfontein Appliances gegee – ek het daar met 'n Zelda en Wally gepraat. Hulle het genoem dat hulle na die yskas sal gaan kyk en ook genoem dat hulle R513, 00 vra vir 'n diens en uitroep.

Ek het Bloemfontein Appliances gebel en gevra of hulle al terugvoer het en wat hulle beplan. Wally het genoem dat hy nog nie terug gekom het na my toe nie, omdat hy met LG gepraat het en LG weet van die probleem, hulle moet dalk 'n ander deur stuur.

Ek het ook genoem dat dit dalk net die water stelsel kan wees wat verstop was. Wally het laat weet hulle sal terug kom maar het nog nie weer terug gekom nie. Ek het Bloemfontein Appliances so 3 weke terug geskakel en met 'n ander man gepraat wat ook nie terug gekom het na my nie.

HELP asb, ons weet nie meer wat om te doen nie.

Groete
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

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I bought an LG T.V. screen model No. 47LN5420-TC nine month ago(in 2015) from LG ghreiwati group in Syria. After less than 3 months the screen broke down and the agent of ghriwati has told me that parts needed to fix the TV are on back order and that they should be available in a month or so. They replaced the damaged part with some parts available on the market for a temporary solution as they stated. I was promised the new part soon. the replaced part blew up again in less than two month and when I asked the LG agent about the ordered parts they said that parts are not available and that they have issues with DHL shipping and that parts will not be available soon. I told the agent that these problems with shipping are not the customer's concern and that they should honor LG warranty and offer me a solution or a replacement. They said that they don't have anything equal or similar to the Screen i have. They didn't even follow through with me and they kept asking me to call back. To put it mildly, they DID NOT CARE.
I would like to know if the LG headquarter is aware of the practices of his agent in Syria and what are customers in Syria are suppose to do about the agent not honoring the warranty? Please keep in mind that while I visited the agent location in Damascus they were more than one complain and from what I've been told many customers have issues with the agent but not all of them can write complains and send it to LG.

Lg technicians are running a fraud / scam. Please be aware.

I bought this tv from croma store of mumbai, malad. When the technician came for installation, I was shocked. He said your rca cable will not work with this tv and you will have to buy a new one. I asked where can I get it and he said, I have one but it is chargeable. I asked how much and he said 750 (?!). I found the price a bit high so I said will I get a receipt or not for which he said no you won't get a receipt. I called up croma store and talked to them, they said sir your rca cable will also work, its just that quality of video may not be good. They suggested that I ask technician to install with existing cable and tv should work fine. I forcefully asked technician to connect the same cable and it worked perfect!

Technician was lying to sell me a ridiculously priced cable. He was asking 750 for a cable which is available in market for 200. And that too without a bill. It was a non - branded cheap rca cable.

I am pretty sure the company doesn't do this but it is all going on unofficially. Lg customer care, if you are reading this then please keep a check on your technicians they are looting customers.

I tried to complain about this to higher level but to my surprise nobody was shocked to hear this in service center. It seemed like they were all involved.

This was not the end of misery for me. After this drama for cable, he mounted the tv in cross position, it's level was not proper. I asked him to fix that but he was not ready to do that. Then he simply said ok it is done, do you have any questions? I said I was told that I will be given a demo. To this he bluntly and very rudely said, itna basic tv he isme kya demo dene ka. I said at least fix the position of tv it is not mounted properly. To this he said I will send some one later. No one had come after that.

He wanted me to sign the form saying that installation is done. I refused. Till this date, I have not signed the form. I called up customer care and I was shocked to know that my account was showing that installation is done(?!) and they said re - installation will be chargeable. I was shocked as I had never signed the form.

I am pretty sure that these guys are cheating the company in this matter as well. They might have done a fake sign of mine to mark my installation as done.

This is cheating. When we buy a tv from lg they say installation is free but then they ask 750 for a cheap cable and also don't install the tv properly. They do fake signs (Although I am not sure abut this) so that you can not take the complaint further.

Lg, if you are reading this then please check what your employees are doing. If you care about customers then you should take this matter seriously and let me know what action was taken against such frauds of your company. Otherwise there is no difference between lg and micromax.

When it comes to service, lg is worse than the micromax!

For reference, here is my rna number : rna [protected]

Please note that the escalation page on LG website says -"server error please try again later"...I tried from different browsers and computers for like 20-40 times!

Please take a look at the entire after sale system response from LG India.

We purchased an LG 32 inch TV in April 2015 from LG showroom in Noida under a scheme of 1 year warranty and 2 year extended warranty.And since then we have been on a ride.( We bought it from LG showroom though we were getting it cheaper at other dealers because we unfortunately trusted the brand LG)

1 LG showroom (Shop no J6, 7, 8, Sector 18, Noida): At purchase we were told that the extended warranty card will arrive with the TV on delivery and any way the bill will suffice as LG will have information of the schemes anyway. No card arrived at delivery and when we contacted them we were told that the cards are out of stock and we will receive one soon. After 3-4 visits we finally got a warranty card. I got it stamped and signed and all information filled.
Last week our TV stopped working and the LG technician who came for repair said the warranty card for extended warranty is not valid as it has mentioned below in micro letters that the card was valid for purchase in June and July 2015.
That’s when we realized that we were intentionally or by mistake provided wrong card from the LG showroom.

2.LG customer care :We contacted the LG customer care who advised to contact the LG showroom. Though I explained that their contact nos are out of service and we have moved to Gurgaon, no help from LG customer care. They just don’t care!All they say is we cannot help please contact the showroom.
On asking for escalation, they provided no for area sales manager Mr Nishant Batra.

3. Escalation Team: Mr. Manager after many many attempts and calls finally said he cannot help and very bluntly says they CANNOT take responsibility of the product sold by LG showroom and it was my mistake that I did not check the micro letters and all *mark details on the card. Yes it was my mistake that I believed LG sales person, LG showroom and LG Brand!
Now in last hope we went all the way to Noida from Gurgaon to talk to the LG dealership. The showroom is now closed and non operational!
WE ARE AT A DEAD END NOW….LOOKING FOR HELP. IT DOESNOT TAKE ROCKET SCIENCE TO UNDERSTAND THAT A WRONG CARD WAS GIVEN TO A CUSTOMER (intentionally or a usual malpractice)AND THEY ARE TRYING TO ESCAPE WITH TECHNICALITY.
I feel cheated and deceived. Can anyone suggest what we can do now.
I am not going to let them get away with this.

And if anyone from LG who really cares about customers and LG service, please contact me My contact no is [protected].

I purchased an LG3 Mobile phone 14 months ago. About two months ago, my keyboard started faltering specifically in the locations of the 5 and space bar. I decided to just deal with the problem, however in the past three weeks my phone has been flickering off constantly and it is getting to the point where my phone is unusable, or it takes me approximately 5 minutes to access my phone dial to make a call. I went to Costco, where I purchased the store and it seems that my 1 year LG warranty was finished approximately two months ago. I am now in a situation where I am in a contract with my mobile provider and am paying for a plan where my phone is unusable. I also, use this device for business which has become a massive problem for me.

I would like to see what can be done about this. My phone is in perfect condition, it has no scratches, it was never dropped in water and has been in an Otter Case from the first day that I purchased it.

It is extremely frustrating that my device after only a little more than a year is unusable. I have tried to avoid iphones most my life as I was a Blackberry user first, however because of recommendations I tried the LG3 which I was enjoying with the big screen and easy function ability.

With that said, I am very disappointed and annoyed that the technology is already breaking down after only a year.

I would like to stay with LG for my phone use, however if something cannot be done, I will be switching over to iPhone and recommending not to use the LG after my unpleasant experience. I am just disappointed in a technological world that devices and don't seem to last more than two years at best and now it seems just over a year.

On 3/23/16 I took delivery of a new LG refrigerator model LSXS22423S that I purchased from Best Buy / Pacific Kitchen and Home here in Minneapolis.  Unfortunately the refrigerator side of the unit was never able to reach a safe cooling temperature, even at it's coldest setting.  I first noticed that milk went sour in a matter of days.  By the time I realized the problem and contacted Best Buy, it was just beyond their 10 day return period and they told me I now needed to deal directly with manufacturer.  I called your tech support and arranged to have a local technician come to my home.  The service technician arrived and using his digital temperature sensing device he confirmed that my readings were correct and the fridge was not cooling nearly enough.

What followed was a horribly long process; two months and SEVEN visits by service technicians to diagnose and replace parts (yes, I had to stay home 7 times) and the fridge was still not working.  LG tech support was now insistent that before they would replace the refrigerator I would have to stay home for an EIGTH VISIT so that they could make a final determination that the unit was indeed unrepairable!  The kicker though was that there were no more service technicians in the Minneapolis area who were willing to come out. The ones I talked with were all aware of the fridge and told me LG was too difficult to deal with.  The LG service center could not get one of the local independent technicians to take the assignment!

So in utter frustration I called Best Buy / Pacific Kitchen to see if they couldn't put me in touch with an american LG representative.  But after hearing my story the Pacific Kitchen agent announced that she would help me, she could replace my fridge!  Yes, thank you Pacific Kitchen!  

Because I liked the design of this particular LG model and thought the problem might have been with just that one specific unit I agreed to accept a new LG of the same model.  That was a mistake.  The new fridge arrived and it too had the same poor cooling issue.  I then got on the internet and searched the LG model number and found that others had the same cooling problem with this model fridge!

Best Buy / Pacific Kitchen was quick to replace this second defective LG refrigerator with a competitor's refrigerator of a similar design.  Finally after THREE MONTHS some conclusion to my long drawn out ordeal as the competitor's fridge cooled down immediately to a safe temperature range at a medium control setting.  

I am furious with LG that it took a total of three months of my efforts to finally resolve their defective product.  It would not be an exaggeration to say I likely have invested 30 plus hours of phone calls and waiting at home for technicians. And let's not forget the time and energy for the subsequent replacement refrigerators; emptying fridge/freezers into coolers, clearing a path, removing room doors, trash and clean up, etc..

LG was certainly aware of a cooling issue with this model and yet made me jump through tech support hoops for three months!  LG's deplorable customer service on this product should make anyone hesitant to buy any of LG's products, ever.  

Ultimately LG failed to fix the defective refrigerator and then failed to rectify the situation. 

I purchased LG refrigerator 3 years ago and I have been having problem annually. This year my refrigerator is out of order again called for LG repair service. LG repairman came to my home tried to fix it twice without success.
Repairman stated there must be something wrong inside panel which is beyond his reach. I have been living without refrigerator 3 weeks.
LG keep delaying the service without giving solution. I guess the product I purchased is a lemon product. I don't know LG top management know the fact of company negligence and customer's grievance.
This kind bad product and bad service should be known to the consumers.

Bought in 2009 from Best Buy & Dead as a door nail!
No lights, no fan, no nothing.

I've read many complaints online.
I bought a new master control board from AppliancePartsPros.com
Installed the new board and still NO power.

When tested on both boards - it is confirmed that power is getting to the master board. But still no power with either one installed.

Anyone ever run into this and have a suggested fix?