LG Electronics
Reviews and Complaints

First this company showed on their "ordered" form a device I had not even ordered...after that faux pas, I cancelled the one I did (within a day - it had not even been shipped yet!) I sent both devices back right away. Then they fought my VISA company tooth and nail to refuse to credit my card. Don't go anywhere near this company. See all the other complaints. Wish I had seen them first.

The L.G. Split Airconditioner was purchased freom M/s Satyam Electronics Bandra, Mumbai on 3.11.2010 vide Invoice No. 051008 and the unit was delivered on 5.11.2010. However till date the unit is not installed, as the Site Checking Report filed by M/s Bhushan Airconditioner Pvt. Ltd., one Mr. Ajay having mobile No. [protected] has informed that the voucher for free installation has not been received by their company. When the dealer was contacted the same excuse was given that the LG company has not sent the vouchers to them. Due to this sort of attitude, the A/C unit has remained uninstalled till today. You are requested to look into the matter urgently and notify the concerned to do the needful
Your immediate rely is solicited

Purchased $2500 LG refrigerator at Home Depot. Supposed to get a $100 rebate from LG. Submitted all required information the same day purchased product. It's been over two months and status shows pending. Have tried numerous times to contact rebate center with no luck. LG customer service says it is not their problem, rebates are handled by contract company. Overall, HORRIBLE service from LG, Home Depot could care less. Buyer beware! Have found LG to be less than upstanding company on other products as well. They do not have any local service techs, relying on contractors that want to be paid up front since they say getting reimbursed from LG can take months. So much for the warranty!

I wanna set my internet into my mobile phone. Can please show how to go about it. .

We bought a 2007 LG washing machine at Home Depot. In 2010 it broke down. the LG repairman told us that the part that broke down was a water pump manufactured in 2001! Home Depot tells us that's unacceptable. LG tells us too bad.

The touch screen on my phone is not responding to the related icon. I purchased my phone on 12-18-2010. My At&t paper stated there's a one(1) year Manufacturers warranty. However, after contacting AT&T, I was told that the small oval dark spot(1/2 inch) that is visible on the center of the screen when the phone is off is cause from the phone "bleeding" FROM THE INSIDE. So, the DAMAGE is not covered. I did not drop nor use my phone carelesly! I bought an AT&t phone because I want a quality product. NOW, I A SO DISAPPOINTED! IF MY PHONE IS NOT REPLACE IT WILL CANCEL MY CONTACT AND EVER BUY NOR USE ANY AT&T PRODUCTS AGAIN!

i have bought refrigerators with 5 year warranty (800$)from grewatti group in syria (mahmalgi distribution) and when the tape of the freezer is crash (magnetic tap of the door of the device did not work very will after one year of buying your product ) the customer service in Syria refuse to fix the problem with bad dealing with the consumer or end user and this occur will harm the reputation of lg in Syria

after manny calles to the custmer services in syria they came and put hot watter on the door of the freezr and this is not usefull and then they did not care about any complaines of us ...
is this is real warrenty?
Jamal hima
syria -damascus
[protected]@ymail.com
with best regards
23/Oct/2010

i brought LG washing machine from Vandana Distributors nashik. it took 2 days to deliver the machine at my door step.
i called customer care they told me one of the service engineers will contact me in 3 hours & in 24 hours the demo & installation will be done.an engineer named SAGAR (mob:[protected]) called me n said that he will be coming @5 pm at my house, then around 5:30 i had to call him so he said he'll come tomorrow around 11am. next day i called him around 1pm he said he is out of station he will send another man, he called me around 4:30 pm he said he will come around 11am next day.next day i called him i called directly customer care, a guy named SALMAN attented my called saying he is sorry on behalf for the late service, he said the installation will be done maximum till evening & he gave me nasik's head services a lady named mrs patil(mob:[protected]). i called her around 6pm, she said it will be done same day before 8pm but a person mr X(mob:[protected]) said he will come around 11am next day. next day i called mr X around 12noon he said that company is loads of customer to attend so it takes time, he will reach me around 1pm.
after that i called again customer care n they gave my no. to service center in nasik { [protected]}. then a person named SANDEEP called me saying that service engineer will come at my place exactly @ 2pm.
but once again it didnt happen, then i called at service center([protected]) around 3 pm, I dont remember the persons name that picked up my call he said service engineer will come but i said that i want to speak to their service manager so he transfered call to service manager his name is BALERAO. he said that they have loads of customers to attain then there were some rude words exchanged and at the end he said "Tumne koi esaan nahi kiya LG ki machine leke" F***ing son of B****.
After few i gotta call from earlier service engineer SAGAR ( mob:[protected]) he said he will be coming around 3:45 pm.
he came at that time n while showing demo he said " we have loads of customer to attend" then i said " in todays competitive world nobody( read customers) waits for any company"
then SAGAR replied " tumne LG ki machine kharidi hai LG company ko nahi"
see the way talk to their customers F***ing son of B****.
i would rather say purchase from samsung or some other non reputed company, they will give good service.
LG means LOWER GRADE F***ing S**T company

I HAVE PURCHASED MACHINE DATED 8-3-2009.THERE HAS A LEAKAGE FROM MACHINE AT THE BOTTOM . PL Z GIVE A COMPLAINT NO. AND ATTEND THE COMPLAINT .ADDRESS-MILIND SURESH KULKARNI 1-13 CHANDRASHEKHAR SOCIETY S.N ROAD ANDHERI EAST NEAR FLY OVER BRIDGE MUMBAI -69.MOBILE NO.-[protected]..LAND LINE NO.022-[protected].

We have purchased LG refrigerator 195 SADG5 on 29-03-2010.
the problem with the refrigerator is that the cooling system is not at all working.
Please look into the matter as soon as possible.

RE LGWM80490NPR - FULLY AUTO- WASHING MACHINE - SERIAL NO 812AW00335

I purchased the above machine from your Sri lanken dealer ABANS (PVT) LTD Peliyagoda Branch on 6th April, 2009. It was working in perfect order for sometime and I admit it. However, it was giving trouble last July this year. As the machine was now out of order – I took it to Abans Service Department for servicing. There, I was given a work shop Job card in which the fault was marked as ‘PCB FAULT’ and the cost of the job I was told, would be around Rs.19, 000/- (180 $ )

I was shocked to see the Bill as I was expecting a minor amount for replacing some spare part or two, but having to replace a total Unit after purchasing and using merely 1 ½ year is something I cannot accept. I complained to Mr.janka Hettiarachchi ( GM- Technical ) about this and requested me to pay Rs.18000/=. ( 173 $ ) I have also written to LG mother company about this matter and they have requested me to send my postal address.

It is only a few months after lapsing the guarantee period and I feel it is very unfair to charge me for a complete unit. Being such an esteemed organization and LG being a such a reputed Brand – I feel something fishy in this affair.
I check with electronics engineer', he says it has only IC fault ( IC No is KID 650004AP ).BUT YOUR SRI LANKEN AGENT TRY TO REPLACE TOTAL PCB UNIT INSTEAD OF ABOVE IC BECAUSE OF THEIR BAD BUSINESS SYSTEM

Therefore, I appeal to you to intervene in this matter and grant me some redress.

Yours faithfully,

Lalith Bandara
[protected]@gmail .com
[protected]

We purchased a LG Dishwasher Model # LDS5811BB from Home Depot in Jan of 2007 as part of a package of appliances (all LG god help us) including washer (of moldy/musty stink repute), dryer (least problems of all, only two service calls) refrige (the defective french door model with false energy star rating) and last but not least the famous defctive dishwasher (so many service calls @ 10-12 it is literally worn out from being repaired).
The dishwashers motor failed in the first 3 months of use and was replaced by LG under waranty (LG now denys ever making the repair as it would help establish my case for wanting the unit replaced as defective and possibly dangerous.) The subsequent repairs ranged from; error codes, failure to operate cycles, a failed fill valve, failure to drain issues leaving the dishwasher full of water or in some cases a foul smelling slime in the bottom of the sump area, failure to properly clean the dishes after fully running through the cycle, the build up of a white mineral like accumulation on the glasses in the last few months (even when liquid dish washer detergent and rinse agent is used, to the most recent and frightening to issues involving a burnt wiring smells and the shorting out of a wire in the door area and subseqently the actual meltdown of one of the control modules and the wiring harness. This last event resulted in the unit smelling like it was actually on fire @ 1 am at which time I received an electrical shock when I opened the door to see if something was actually burning and touched the stainless steel interior . I immediatly went to the breaker panel and threw the dedicated dishwasher breaker (which was still not tripped) and removed the metal door front panel and the plastic control panel at the top of the door to be sure nothing was still on fire. When I removed the metal panel you could smell the burning wires and electronics, when I took off the plastic door front you could see where the left most module had melted along and the wires from the harness going to the module had actually burnt off completely and arced to the metal door which gave me the shock.
My story is a little different than most because by some miracle/stroke of luck I bought a Home Depot extended waranty when purchasing the appliances (the first and only extended waranty in my life & I'm 48). At this point the waranty company is once again repairing the diswasher at their expense but we are no longer willing to have it in the house because it is defective and a fire hazzard. I have repeatedly contacted LGs "customer service" boiler room and burnt up hours of their time & mine but they will do absolutely nothing because I have an extended service contract, their lower level managers actually expressed a willingness to replace the unit, which the supervisor immediatly downgraded to "pro-rating" due to age (a three year olf LG appliance is apparantly the equivalent of an antique), which the head of customer service then downgraded to "we might do something if you can have the extended service contract administrator call us and document/prove everything you said went wrong actually did" this was apparently done because they had no record of LG replacing the defective motor under the 1 year waranty, so ... I must be lying... they claim the motor was never replaced but will not specifically say I am lying. I am particularly frustrated because the diswasher will be completely rebuilt and my wife and I can't keep it in the house (esp with 4 kids) and I can't in good concience sell it (I do occasional kitchen renovations and have sold and or donated numerous good working appliances in the past but never thought one might burn down someone's house. So I guess we will be out of pocket $500 -700 for a new dishwasher plus the loss of a still good extended service contract through 2012 due to LG absolute disregard for customer safety muchless corporate responsibility or goodwill.

I end this particular entry with the promise that like everyone else here that my wife and I will never purchase or reccomend any LG product and that we will also will go out of our way to inform everyone we come in contact with what a horrible company LG is and what junk LG products are. I am a small contractor specializing in home inspection, property maintenance and renovations, my wife is a interior designer specializing in mid to high end kitchen and bath design, an yes we are kicking ourselves for buying LG we probably should have known better but, there is some satisfaction in knowing we will tell hundreds of people directly about LG . I hope that you all stick to you guns and don't give up on a class action suit ( I hate law suits nor am I fond of lawyers) but it may be the only way to get any satisfaction from LG.

PS We have also logged a complaint with the FTC and BBB for what ever good it may do. We will also review LG on Home Depot and Lowes web sites and recommend everyone review the products badly on every site you can find that sells LG... Amazon, Lowes, Home Depot, Appliance stores etc. people do read these befor buying and it hurts LG in their pocket!

buying time saying so many promises lg service is best than other brand but what lg says why not showing in action. 2 june 2010 I uyes a lg A/C from pondy dealer. Now last one week we called for service there is no response from them. A/c is not cooling the room . The temp is automatically rising. Can the technisian come and look it please.

I had purchased a LG hand set GS 290 bearing No: [protected] from UniverCell -Express Avenue Branch vide their Invoice No: P.EAV/894on 28/Aug/2010 thru my HDFC debit card. This hand set was working well until yesterday ie Wednesday 6/10/2010 evening all of sudden the the touch pad started functioning like crazy- if I press contacts it display message, like wise auto key lock doesnt operate with touch screen it had to be opened with help of side buton. like wise lot of malfunction was found in the hand set.
Hence I approached the seller ie UniverCell show room where I did not get a very good response over my greivance, they had informed me that their role was only to sell the product and regarding service and complaint he gave me a couple of address to go and meet. With no other option I went to one of their service centre at P.H.Road LG Sabisu here also I faced the same problem stating that they dont have any stock of Touch pad for GS290 modle and it will take atleast 3 to 4 days to receive the same they directed me to approach some other service centre. What is this do I have to suffer running from here and there wasting my precious time for buying this kind of hand set spending so much money. The most difficult part is that now I am not able to open the contact numbers in the handset and also not able to communicate.
I request you to kindly take immediate step to rectify the above greivance, hope you will do the needful.

Regards
Yogesh L Radia

I bought a LG GC900 cell phone for 179.99 + shipping on 8/18 and received it on 8/24/10. The phone stopped working on 9/3, it turned off itself and never turn on again. I have tried multiple times got a warranty from them and they don't want to give me any. Web site said before 10 days and now says 7 days. How come a brand new phone cannot have 30 days warranty like every other electronics have. They clearly sold me a bad phone and stole my money. Today I was able to talk with a "supposedly" supervisor and accused me of doing something to the phone besides that he hung on me. They don't give any written warranty with the phone, don't give any warranty. don't answer phone calls and don't reply emails. Do NOT buy from this company, you will loose your money. there are plenty of company out there to make bussiness with.

I have a stinky washer as well. I can do up to 20 loads of laundry a week with 4 kids. I bought the LG front load washer and dryer to save energy thinking that it would be cheaper to use less water. I can't leave my laundry in the washer for any amount of time or I will have to rewash the load which is using even more water than I had planned. I also have a dryer that takes 3 to 4 cycles to actually dry a normal size load. I called to have this repaired and was told it was the sensors and I needed to clean them and stop using dryer sheets. I have done what was recommended and I am still not getting dry clothes. It has actually taken so long to get the laundry dry that it starts to smell sour and I have to rewash the load. My laundry load is difficult enough to keep up with without all of these issues! This isn't even taking into account that the washer shakes my entire house causing everything to rattle.

I bought a $799.99 47" LCD LG Television back in July 2010 with a Premium Warranty at $199.99. This past weekend my screen got cracked and I called the local store where I was put on hold 3 times and during those 3 times the call hung up after a minute on hold. I purchased this warranty under the impression of a IN STORE REPLACEMENT or AT HOME REPLACEMENT no questions askedx. After being hung up on 3 times I packed the TV and drove 30 minutes to where I bought it. (Short Pump Mall, Richmond, VA.). When I entered I had to actually flag someone down and speak with them about the replacement. They took my original receipt and warranty and left to go do whatever.

While waiting around and looking at other TV's with my son I had to go back and track him down. Then was told I had to deal with a company in ATLANTA, GEORGIA! I am in Richmond, Va. I was also told that I could NOT get a replacement TV as it would VOID my current warranty and had to actually have the LCD panel replaced by a service company. What I don't understand is why sales associates tell us that we get a 100% replacement no questions asked warranty when it is a total LIE? That's right they got the sale and commission we get the shaft DRY...

Ridiculous...I will never shop there again

I have purchased LG washing machine last week. The model no. is WF - T7519PR. To my surprise the Magic Filter is damaged and not in proper condition it seems to be defective. This was purchased from Mr. Shyam T. Motihar, Kavi Traders, 5, Pandurang Patil Estate, Opp Syndicate Bank, Subhash Road, Mulund(W), Mumbai - 400080.
My contact details -
Kunal Reshamwala, c/001, Vasant Vihar, Gatti Pada Road, near Lok nisarg, opp glass company, off B R road, Vaishali Nagar, Mulund (W), Mumbai - 400080.
Mob No. [protected].
Res. No. [protected]

I purchased an Lg Kp500 almost 3 months ago and have been having constant problems with it! Even the stylus pen was damaged which scratched the sceen but only realised it after 3 weeks! I phoned Lg and they said that they r aware that the kp500 is a problem phone but they could send it away 2 get fixed... how would that help? wouldn't the problems persist after a few months of using it! This frustrates me because u go and spend R2500 and all they can do is try fix when they know full well that the phone is defective! I don't want the phone anymore and will never buy an Lg product again 4 the simple fact that we go and spend thousands on their products but are not helpfull at all when there is a problem!

I work in the service industry and we try 2 keep our customers happy! I will now have 2 send the phone away 2 get fixed...(for how long, who knows) but chances r that the 'fixed' phone will work for 2 months and then give me problems again so i will have to send it back every few months! I wont be able 2 sell the darn thing so that means i am stuck with a piece of rubbish because Lg are not willing to make it up 2 their customers! I just want a new phone!